Month: August 2018

31 Aug 2018

More Alexa ‘blueprints’ arrive, offering customizable voice apps for families and roommates

Earlier this year, Amazon rolled out a new feature that allowed Alexa device owners to create their own custom skills using preconfigured templates. Today, Amazon is expanding Alexa Blueprints, as the service is called, to include a handful of new templates designed for families and roommates.

These include a chore chart template, a house rules template for roommates, and others.

The Chore Chart template allows families to schedule and track children’s weekly chores, and even lets multiple kids (or anyone, really) compete to see who has done the most. Parents first configure the skill with a list of weekly chores and who those chores are assigned to.

Throughout the week, the kids can log their completed chores by asking Alexa. (“Alexa, ask Chore Chart to log a chore.”). Anyone can then check the progress by asking for the “Chore Score.”

Another blueprint is a variation on the existing “houseguest” and “babysitter” templates, which let you fill in useful information about the home, like where to find the TV remote or what the Wi-Fi password is, for example. The new “Roommate” blueprint, available now, lets you program in other information about the house, like the “house rules.”

You can have Alexa nag users to turn off the lights or run the dishwasher when they ask for the “house rules” for a given room. This passive aggressive roommate shaming system may not be the most useful – unless maybe used to poke fun – however, the template also lets you program in other important contacts, like the landlord or building manager.

The two other new blueprints are more lighthearted in nature.

One, “Whose Turn,” will have Alexa either randomly pick whose turn it is to take on a particular task – like walking the dog – or she can pick from the next name in the list, depending on how it’s configured.

Similarly, the “What To Do” skill will let Alexa make the decision when you’re stumped about what activity to do next. Alexa can pick what movie or TV show to watch from a list you configure, and can even suggest what’s for dinner, if you program in a list of favorite meals. This is also clearly intended more for parents with kids, who like to incorporate Alexa into family discussions and activities, as a third-party arbitrator of disputes, so to speak.

Many of the existing blueprints are already family-friends, like the family jokes, trivia, and stories. Amazon said in June that Alexa Skill Blueprints’ adoption has been higher than expected, when it introduced a way for people to share their custom blueprints with others.

The new blueprints are live now, bringing the total number of customizable skills to 41.

31 Aug 2018

Samsung Galaxy Watch review

The industry is forever chasing the Apple Watch. After all, the smartwatch has been a rare bright spot in a plateauing wearables category. Even Fitbit recently found itself heading in that direction, finding a fair bit of success with the Versa.

Samsung’s approach, on the other hand, has always been very, well, Samsung. The company’s watches are big, hulking things, covering chrome with a kind of Swiss Army knife approach customary of its various other products.

Announced alongside the Note 9, the Galaxy Watch wasn’t the departure many expected. While the name implied a potential shift toward Android Wear, the company is intent on sticking with Tizen. And why not? Samsung’s spent a lot of time making Tizen its own — multiple generations have been devoted to tweaking the operating system to its specifications.

It’s the result of a pretty clear cost-benefit analysis. The biggest drawback of not embracing Wear OS is the relative lack of third-party app support on Tizen. The biggest advantage: support for Samsung’s unique bezel-based navigation. To this day, it’s the best of the bunch, beating the more finicky crown control most of the competition relies on. It was an early choice for the company and continues to be one of the best elements of Samsung’s watches.

That’s as solid a foundation as any, really. Several different models have helped the company fine-tune its watch offerings, including last year’s Gear Sport, which finally found Samsung introducing a much more manageable 42mm model. It was the first such device from the company that recognized not every user is looking to place a massive device on their wrist.

The fact that there’s been a name change here owes much more to branding than it does any sort of radical departure on the hardware side. Instead, the watch is more of a fine-tuning for the line. Multi-day life aside, there’s not enough here to justify an upgrade for those who own a recent generation, but over the course of several years, Samsung has slowly been fine-tuning one of the better smartwatches in the game.

I wore the Galaxy Watch around for a few days, and used every opportunity I could to quiz others on their thoughts about the aesthetics. The results were largely positive. I don’t know that any onlookers were particularly wowed, but in most cases folks said they would consider wearing the watch. That’s certainly something.

Samsung’s among the companies that have subscribed to the notion that smartwatches ought to look like watches — an entirely different school than the Apple Watches and Fitbit Versas of the world. If I’ve had one complaint about the company’s design choices, it’s the push toward over-detailing — all of the numbers and notches. The design language clearly draws inspiration from sport watches.

For me, the pinnacle of the line was the hyper minimalist S2. It was subtle, modern and went pretty well with just about anything else you had on, from work to work out. Samsung, clearly, has gone in an altogether different direction here, targeting those who have a fondness for the classic outdoor style from companies like Casio. That said, the design is thankfully more subtle than past versions (see: the Gear S3 Frontier).

More importantly, in terms of appealing to a wider audience, the watch finally gets two distinct sizes — 42 and 46mm. The groundwork for the decision was laid with the last year’s Gear Sport, which brought a smaller size into the mix. The addition of the 42mm case makes the Sport somewhat redundant, though the company tells me it’s keeping it around for the time being.

It’s a smart move on Samsung’s part. By just going large with the watch, the company was ceding a large potential user base to Apple, including a big portion of female smartwatch wearers. Now that Fitbit is serious about smartwatches, the company clearly needs to do more to appeal to a larger segment of Android users.

The company’s watches have always felt large on me, and I’m around six feet tall. When I asked smaller colleagues to try them out, they looked downright cartoonish. The 42mm version fits much more comfortably on my wrist — though if you have a smaller stature, I’d strongly encourage finding a store and trying one on first. Even the smaller version is by no means compact.

The spinning bezel is back, because of course it is. It’s long been the best part of Samsung’s watches. It’s also the best smartwatch control mechanism in the industry, including Apple’s crown. It’s swift, it’s smooth and it’s much easier to use when exercising. That said, I still find myself using the side buttons with more frequency — they’re a much easier way to get where you’re going quickly.

The bezel is apparently the main reason for keeping Tizen around — Wear doesn’t support that sort of input method. And honestly, it’s a pretty good justification. Besides, Samsung’s done a lot to tweak the operating system to its specifications, and we’ve got a pretty good and well-rounded wearable operating system as a result.

There are a number of good reasons to go with Google’s OS, including better Android integration and a more robust app store, but Samsung’s always been interested in developing its own ecosystem — and besides, Tizen isn’t broken, so Samsung ain’t fixing it, as the saying goes.

Exercise tracking is another bit that’s benefited from several generations of tweaks. Fitness is pretty widely understood as the primary driver of smartwatches’ purposes, in spite of the existence of fitness trackers, and as such, all the major players are constantly attempting to one-up one another.

There’s nothing exceptional here on the exercise side, but the Galaxy watch is a workhorse. There’s autotracking on board and 40 trackable exercises. I’m a runner, and found the tracking to work pretty well, along with plenty of reminders to get off my lazy ass. Not great for my self-esteem, but good for my waistline, I suppose.

There’s sleep tracking on board, as well, though that’s become a pretty standard feature across all of these devices. More compelling is the addition of stress tracking. The feature reads the wearer’s vital signs to paint an overall picture of their mood. I’m sure the science behind all of this is lacking, and it generally read me as “neutral” (which, as anyone who has ever met me will tell you isn’t the best word).

That said, I’m sure there’s something in the psychology of it all. Like Fitbit and Apple’s reminders to breathe, there’s something to be said in the simple act of taking a moment to recognize your mood. Like a meditation body scan that reminds you that you’re constantly clenching your jaw, focusing on your mood and breathing goes a surprisingly long way toward de-stressing.

The Galaxy Watch isn’t the revolution Samsung suggested (but marketers are gonna market). That the company spent so little time on the product during the recent Note 9 event was at least partially a product of the fact that it’s more fine-tuning than anything else. There is, however, one piece that really stands out — and it’s perhaps the largest quibble with the smartwatch category of all.

Samsung says the 42mm’s 270 mAh battery will get you up to three days of life and the 46’s 472 mAh will get you up to four. That’s a bit of wishful thinking in my experience, but it’s not far off. Wearing the watch straight both day and night, I was able to squeeze just over two and a half days — pretty impressive, so far as smartwatches go. It’s also a bit of a necessity for something designed to be worn to bed.

It’s the best addition to the watch this time out. It’s not enough to help the device truly stand out from an overcrowded and underselling category — especially one where a single player is utterly dominating the sales charts. But Samsung’s still got one of the better devices in the game.

The pricing remains, well, pricey. The 42mm runs $329 and the 46mm is $349. It’s an additional $50 to upgrade either one to LTE. That puts the product roughly on par with the Apple Watch. From an Android user’s perspective, however, the real competition is the far cheaper ($200) Versa. Things have shifted a bit since Samsung’s last major watch release, with Fitbit becoming the major player in the Android-compatible smartwatch field. Samsung’s at a bit of a crossroads.

For now, the company seems content to go directly after Apple. Competing on that field is going to take some serious innovating. The Galaxy Watch isn’t that, but it’s a perfectly solid choice for Android users.

31 Aug 2018

BlackRock pushes for separation of powers at Tesla

The world’s largest investor is joining the chorus of voices pushing for a separation of powers at the electric vehicle, solar panel and battery manufacturer, Tesla.

Funds managed by BlackRock, a top 10 shareholder in the electric vehicle company run by Elon Musk (and the manager of roughly $6.3 trillion in global assets), joined calls for the creation of an independent chairman position at Tesla.

The shareholder initiative, which was solidly defeated, would not have affected Musk’s standing as chief executive.

News of BlackRock’s push comes as a new article in The Wall Street Journal further underscores the autocratic ways in which Musk manages his electric vehicle startup, and highlights the singular grip Musk has on his companies and the public’s perception of them.

While the technology industry is famously known for catering to the whims of authoritarian executives, Musk’s recent behavior on social media, with the press, and in private has damaged the company’s stock price and caused some concern even within his own boardroom.

Warren Buffett has even weighed in on Musk’s social media use.

In an emailed statement to Reuters, which first noticed the filing, a BlackRock spokesperson said:

“BlackRock’s approach to investment stewardship is driven by our fiduciary duties to our clients, the asset owners. Our approach to engaging with companies and proxy voting activities is consistent with our commitment to drive long term shareholder value for our clients.”

Musk has had a particularly rough August since he first floated on Twitter, and then rescinded, a plan to take Tesla private.

Tesla shares are down roughly 1% in midday trading on the Nasdaq.

31 Aug 2018

The mass exodus at Social Capital continues

Something is going on at Social Capital.

A series of departures continued this morning at former Facebook executive Chamath Palihapitiya‘s venture capital firm, with Mike Ghaffary, a partner since August 2017, announcing he was moving on to focus on angel investing.

That’s just a day after Ashley Mayer, a partner and VP of marketing since 2015, said she was departing the firm to pursue “new adventures.”

The pair of exits is just the latest in a line of high-profile departures for the firm. We’ve reached out to Palihapitiya for some explanation.

The mass exodus began when Mamoon Hamid, who founded Social Capital with Palihapitiya in 2011, joined Kleiner Perkins as a general partner last August. At the time, Palihapitiya said it was “a great opportunity for Mamoon” and that the firm was “happy for him and Kleiner Perkins.”

The string of exits continued in June, when partner Arjun Sethi left to launch his own firm, Tribe Capital, which is reportedly focused on cryptocurrency and blockchain startups. He was immediately followed out the door by growth equity chief Tony Bates and vice chairman Marc Mezvinsky.

Bates and Mezvinsky had only been with the firm about a year. 

Social Capital invests across several sectors, with a portfolio that includes Slack, Bustle and cryptocurrency trading business Digital Currency Group. The firm is known for favoring innovative investment strategies. Last fall, for example, it began investing in startups sight unseen through a new program called “capital-as-a-service.”

31 Aug 2018

Mynewsdesk acquires web monitoring service Mention

Communications workflow company Mynewsdesk is acquiring French startup Mention for an undisclosed sum. Norwegian business media group NHST currently owns Mynewsdesk.

Mention lets you monitor keywords around the web. It’s a good way to hear what customers are saying about your brand on their blog, on Twitter, on Facebook or anywhere public.

You can also use Mention to generate reports, study competitors to see if people are talking about them and find influencers who use your products. It can be a useful tool for PR and marketing companies for instance.

Mynewsdesk wants to be an all-in-one tool for PR agencies. It can also help you track media coverage, but it goes a bit further than that. You can organize your media contacts in the service and segment your distribution list, write and distribute press releases and measure your campaigns.

It’s clear that Mention fits well with Mynewsdesk. Mention will stick around as a standalone product for now. But it feels like the monitoring feature of Mynewsdesk could benefit from Mention’s expertise in this area.

Mention currently has 750,000 users, including 4,000 customers. It generates $6 million in annual recurring revenue with a 35 percent growth rate year-over-year. Investors include eFounders, Alven and Point Nine Capital. Mention co-founder and CEO Matthieu Vaxelaire is becoming COO at Mynewsdesk.

31 Aug 2018

Apple’s new iOS 12 beta fixes the annoying ‘please update’ bug

iOS 12 beta testers have been plagued with a frustrating bug that continually pops up messages alerting them that a new iOS update is available when, in fact, it’s not. Apple has now fixed this bug, which is patched in the latest iOS 12 betas rolling out now, we understand.

The bug first made headlines on Thursday, when a number of iOS 12 beta testers – including developers and those on the public beta program – began to complain on social media about the problem. All users were seeing a pop-up message that read, “A new iOS version is now available. Please update from the iOS 12 beta.”  

Users could close this window with a tap, but the same pop-up would reappear at regular intervals. There was nothing to be done about it, because the message itself was wrong – there was no new beta available for download at the time.

While it’s true that beta versions of software can have glitches and bugs, the iOS 12 beta has been, arguably, one of the most stable to date. For many people, the bug was one of the first times they had a serious issue with running the beta software.

Some had figured out yesterday that you could adjust the system date and time to turn off the non-stop notifications, but this was bad advice. Messing around with the system clock can introduce a host of other issues, like missing calendar appointments or reminders, for example.

Apple was aware of the issue, and has thankfully introduced a fix before the long holiday weekend here in the U.S.

The fix is available in both the new developer beta and the public beta, out now.

31 Aug 2018

Wish, Netflix, Uber and ~100 others testing WhatsApp’s new Business API

Earlier this month, WhatsApp announced the launch of its first revenue-generating enterprise product, the WhatsApp Business API. The API allows businesses to respond to messages from WhatsApp users for free up to 24 hours, then charges for any responses after that point on a per message basis. Though still in a limited preview, the company is now supporting around 100 businesses directly on its API platform, including airlines, e-commerce companies, banks, and others like Uber and Netflix, and plans to onboard many more in the months ahead.

Because businesses have to first apply to gain access the API, there’s some misinformation floating around on backchannels about how to get approved.

For example, some industry sources have been telling partners that no U.S.-based businesses are being onboarded to the API at this point. This is untrue, WhatsApp says. In fact, there’s a public site where U.S. companies Uber and Wish are featured as “customer stories.” We also understand that U.S.-based Netflix is testing the API, though not for use in the U.S. for the time being.

Others listed on WhatsApp’s website include Booking.com, MakeMyTrip, B2W, iFood, Singapore Airlines, Melia Hotels, KLM, Bank BRI, absa, Coppel, and Sale Stock.

WhatsApp isn’t limiting access to the API based on where companies are located, it says, nor does it have requirements for those businesses  – like how many messages they need to send per month.

The latter is another piece of misinformation out there, as businesses try to decipher who’s getting in. Some have been saying that API customers need to send at least 100,000 messages a month, if they expect WhatsApp to approve them during this preview phase. This is inaccurate, WhatsApp says.

There’s no requirement related to the number of messages being sent. Although the API is intended to be used by larger businesses, some today are using it for customer service which often means they’re receiving more messages than they’re sending, the company noted.

The API is now how WhatsApp generates revenue, as it ditched its subscription fee years ago. That’s why it’s worth tracking its progress. Businesses can also buy Facebook News Feed ads that launch customers into WhatsApp conversations they can respond to.

WhatsApp officially launched its Business app at the beginning of the year, which makes sense for smaller companies, and then rolled out the API this summer for the larger ones.

Bringing businesses into the WhatsApp ecosystem is a significant shift for the Facebook-owned company, as it turns what’s been a place where family and friends communicate into a place of business.

With that delicate balance in mind, WhatsApp says that businesses cannot reach out to customers using the API without the customers’ specific permission.

Instead, the API is designed to allow businesses to respond to customer inquiries, or provide them with other information they’ve requested. For example, an airline may send a boarding pass via the API; an e-commerce business may send a receipt; a bank may send over a bank statement.

Uber is using WhatsApp with its drivers to all them to connect to members of its team about questions and Netflix is sending account messages and suggestions as a part of its test.

Further down the road, the API could enable other types of customer interactions as well, like handling two-factor authentication requests, perhaps, instead of using SMS. But that’s not happening at present.

WhatsApp says there are now around 100 companies globally on the API platform.

The company is also working with a dozen or so solution providers. Businesses like VoiceSageNexmoInfobip, Twilio, MessageBird, Smooch, Zendesk, and others are already advertising their services in this area.

Companies interested in gaining access to the API can work with one of the solution providers or sign up directly via the WhatsApp website.

As WhatsApp brings on more businesses, it’s only vetting requirement of sorts is that it’s looking for those interested in creating quality experiences for customers, the company says.

Of course, even the invited intrusion of businesses into WhatsApp changes the nature of the platform.

As users invite more businesses to communicate with them, WhatsApp may start to feel like more like an email inbox or even a Twitter-like support channel.

Making sure there are easy-to-find settings that let users terminate their connections with businesses will be just as critical as the API becomes more widely adopted going forward.

 

31 Aug 2018

YC-backed travel startup Duffel inks $4.7M round led by Blossom Capital, but stays coy on the details

A new London-based travel-industry startup is slowly coming out of stealth mode, but although it’s releasing it’s funding round, it’s keeping the actual product close to its chest. For now.

Y Combinator -backed travel startup Duffel says it is working on “a new way to book travel online, aiming at the booking experience “end to end”. A hint at what this might mean is the fact that the team contains alumni from GoCardless and is objectively very experienced in the FinTech world.

So far, that’s all we’re getting. But what we do know is that Duffel is today announcing an investment round of $4.7 million.

Blossom Capital is the lead investor in the round and has built a syndicate with other major investors: The Crankstart Foundation and Index Ventures. Crankstart is the charitable investment vehicle of Michael Moritz .

It’s also revealed that it’s currently participating in the Y Combinator S18 Cohort.

The UK headquartered company was founded by two former early GoCardless employees: Steve Domin and Tom Bates, as well as Vincent Pastor. Steve and Tom join the list of GoCardless-alumni startups, which include the founders of Monzo and Nested. They say the money will be used to expand their engineering team in London.

Steve Domin, founder of Duffel said: “We are building a platform from scratch that will completely redefine the nature of travel experiences booked on web or mobile. The travel industry hasn’t evolved its technology to service the demand and behaviours of its most important customers and the providers – airlines, hotels, transport companies – and their customers are hurting as a result. Travel agents still work on terminals that look like they’re from the 70s and travel buyers still have to browse 10 websites before finding that perfect fare. This shouldn’t be the case any more and we’re planning to solve this issue from the ground up.”

Commenting Blossom Capital founder Ophelia Brown said: “The Duffel team have very ambitious plans to completely reinvent the travel space, so we are very excited to support them in their mission. Similar to payments, before the emergence of next-gen companies like Adyen or Stripe, this is an industry that hasn’t witnessed innovation in decades, still running on antiquated rails and infrastructure. We see huge opportunity for innovation in this multi-trillion dollar industry.”

This is the second firm London-based Blossom has invested in straight out of Y Combinator. Recent investments include Fat Llama, an online marketplace for renting belongings like audio, video, sound and DJ equipment.

31 Aug 2018

Alexa routers are a thing now

Some things are inevitable — stock market fluctuations, thunderstorms, your favorite band reuniting to offset poor financial planning. And then there’s Alexa. Amazon’s smart assistant is slowly making its way onto every aspect of of the smart home, and Google’s own offering isn’t too far behind.

As far as these things go, routers make a lot of sense. They’re a key part of stay connected, and in the case of mesh ones, they’re everywhere. So why not have them do double duty, right? Clearly Huawei and Netgear were struck by the same thought, and Amazon was more than happy to oblige. 

Both companies debuted a take on the concept this week at IFA. Huawei’s AI Cube, which despite not being a cube at all, is the more straight forward of the two offerings. The device looks remarkably like a Google Home (and, by extension, a Glade air freshener, but I digress) and does LTE via a 4G SIM card, along with both the 2.4GHz and 5GHz bands.

The fabric bottom of the router is a larger speaker so Alexa can talk back, featuring a “400ml sound cavity and an aluminum diaphragm.” The “AI” appears to refer to the Alexa functionality. No word on what specific router skills Alexa will have here, but speed readings seem like a pretty good start.

Netgear, meanwhile, beat Huawei to the draw by a day with the Orbi Voice. The addition to the popular line takes advantage of the fact that mesh routers are designed to be placed throughout the home to help cover WiFi dead spots. It’s a bit like putting Echo Dots everywhere, except they’re helping keep your network covered in the process.

No word on price for the Huawei, but the Netgear’s gonna run you $300. Either one seems like a pretty solid addition for those looking to Alexa up the place.