Along with the new V40 ThinQ, LG showed off this odd little addition. It’s true that hybrid smartwatches are no longer a novelty in and of themselves at this point, but the Watch W7 takes a bizarre approach to the category.
In fact, when the company first discussed the product at a briefing this week, we had a lot of questions — and unlike the phone, there weren’t any units present, lending more mystery to the thing.
The breakdown is basically this: it’s a Wear OS smartwatch with mechanical hands. So, like, a standard smartwatch display, with two physical watch hands doing their thing on top of it. You still interact via touch, though that actually happens via the glass on top. The hands, meanwhile, move to accommodate the text on the screen — and the text moves accordingly.
There’s a button on the side which, when pressed, move the hands out to 180 degrees. The text underneath then shifts up, so as to not be obscured by the physical parts. Also, the glass apparently lifts slightly when the hands realign. LG says the functionality was actually built into the latest version of Wear OS to accommodate LG’s Frankenstein watch.
It’s either a great idea or a terrible one. I’m honestly reserving judgement until we have a review unit in hand, though I will say I’m more excited to try this out than just about any mainstream wearable in recent memory. I mean, it’s nothing if not innovative.
During the briefing, LG said, “we’re trying to earn being on your wrist.” That’s a pretty tall order for Wear OS these days. After all, Apple is utterly dominant in the category, and while both Fitbit and Samsung have made strides on the Android side of the equation, neither one actually runs Google’s wearable operating system.
There’s certainly something to be said for mechanical hands — there’s the significant savings to battery life you get from not having to turn the display on to check the time. There’s also the fact that it actually looks pretty decent as a standard watch. The era of sporting a smartwatch for the sheer novelty has drawn to a close.
The W7 runs a pricey $450. Pre-orders for this weird thing open this Sunday. It hits stores on the 14th.
We’ve got some new faces around TechCrunch, some of them real fresh and some who you might know. Though you might have seen some of their bylines around the site I thought it would be nice to officially welcome them to the site.
First up is Kirsten Korosec, who leads our transportation and mobility reporting. Kirsten is an accomplished and seasoned journalist in the space and has been with us for a few months writing, hosting panels at Disrupt and scooping major news. You’ll want to stay tuned to her coverage of this wild area of coverage as she deciphers Elon tweets, filters startup coverage and figures out how much horsepower a scooter actually needs. You might have seen one of Kirsten’s great pieces of original reporting on TC already like Comma.ai getting a new CEO, GM offering Cruise employees equity in Cruise, Skedaddle talking acquisition with the big ride sharing companies and outing Anthony Levandowski’s new stealthy self-driving startup called Kache.ai.
Kate Clark is one of our newest hires and is covering the startup and VC ecosystem in Silicon Valley alongside Danny Crichton, Connie Loizos, Megan Dickey and Lucas Matney. Kate comes to us from Pitchbook and has hit the ground running with a host of great stories like raises and acquisitions both large and small, scooter drama, as well as clever posts on sex tech and VC pay.
Our new security reporter Zack Whittaker has also been producing some great work in his time here as well. Zack comes from a 10-year stint at ZDNet and brings with him a deep understanding of security and privacy issues that are affecting so many companies large and small. He’s required reading on the topic, and he’s been proving it with great scoops like this one on Texas voter records being exposed, this story about iPhone apps being caught quietly monetizing your location and a huge breach of credit card data by Newegg.
Next is a gent you might know, Eric Eldon. Eric, who previously served as the co-editor of TechCrunch until he cleverly managed to escape to go live the easy life of doing a startup (called Hoodline), is back to work on a special new project Danny Crichton is heading up that we’re not quite ready to announce yet. Eric, as many of you likely know, is a fantastic editor and has spent quality time in the ups and downs of startup land, a perspective that will help tremendously as we try to keep making TechCrunch the last word in startups and emerging tech, as well as a genuinely useful resource for every founder, engineer, executive and aspirant in tech.
We’ve also got some new columnists and writers on other specific topics joining the team.
Eric Peckham will be writing on media and tech, and has interest in ML and blockchain and how traditional media companies are adapting. You may be familiar with his Monetizing Media newsletter. Joyce Yangis a former equity analyst who now writes a newsletter on Asia blockchain called Global Coin Research and is already writing a great column for us today. Gregg Schoenberg, who is the founder of Wescott Capital and co-founder of The Financial Revolutionist newsletter, is doing an interview series with us with CEOs and founders in the FinTech space. Conor Witt works at Citi’s strategy group and will be writing about FinTech for us with a new column. Finally, Ziad Reslan, a lawyer who is interested in the harder questions of policy issues, as well as John Chen, a former venture investor at Emergence (where he sourced the investment for Crunchbase), have also been writing occasional columns.
New hires to come
We’ve also got some open positions at TechCrunch, so if you know a good candidate, or are one yourself, please apply. We’re looking for a solid senior writer with an insatiable curiosity and a critical eye to bolster our startup coverage in San Francisco, as well as a science writer with a focus on emerging biotech and health tech from a consumer and enterprise perspective with variable location. Here, there, Mars, is ok. Since we now have events around the world, a desire for on-stage work is a plus. Feel free to use this link to apply for either or hit me up on Twitter @panzer.
In the engineering and product space, we’re in need of a Product Manager to oversee TC product, including our brilliant new site, events products, apps and more. We need an associate PM as well who has strong operational experience and a couple of additional engineers with strong front-end experience but with a major preference to those who have some WordPress and PHP experience because we work across the full stack to make stuff happen here. We need these folks to work on existing stuff as well as exciting new products. We’re a forward-looking site that is going to be pushing the boundaries of what publishing on the web and other locations looks like. If that sounds interesting to you, you know what to do.
With these people, and more to be announced, you may notice that we are making a commitment to covering the ground that we know you care about the most. We’re not going broad, we’re going deep, accurate and, as always, scrappy as hell. It’s going to be fun, talk soon.
A beloved regional burger chain in the Pacific Northwest is the latest fast food company to suffer a major data breach.
Burgerville, headquartered in Vancouver, Wash., disclosed today that any customers who used a credit or debit card from September 2017 to September 2018 at any of its locations may have had their card details stolen. The company operates 42 locations in the region.
In August, the FBI contacted Burgerville to notify the company that it had been targeted in a cyberattack. The company believed that intrusion to be “brief” until September 19, when an internal forensics team identified that the chain was still affected by malware running on its systems. Burgerville coordinated with the FBI to neutralize and contain the malware, working with an external cybersecurity firm.
“As soon as Burgerville learned the intrusion was still active, the company immediately began steps to completely eradicate this breach, necessitating that all Burgerville systems be taken offline and upgraded simultaneously without any warning to the criminals,” the company said in a press release.
TechCrunch contacted Burgerville and the FBI to ask how many customers might have been affected by the hack. The company declined to provide additional details at this time.
While the company has yet to disclose many technical details, it attributed the attack to Fin7, a “prolific” international cybercrime group. In August, the Department of Justice apprehended three members of Fin7 involved in “a highly sophisticated malware campaign targeting more than 100 U.S. companies, predominantly in the restaurant, gaming, and hospitality industries.” Believed to be a billion-dollar operation, Fin7 operates under the guise of a front company while selling stolen data in online marketplaces.
The attack on Burgerville was likely accomplished by malware that infected its point-of-sale systems — a common target in the recent surge of restaurant cyberattacks. In this case, the company confirms that attackers were able to exfiltrate names, credit card numbers, expiration dates and CVV numbers.
According to the Department of Justice report, Fin7 began many of its attacks with spear phishing campaigns that delivered attachments laced with an “adapted version” of the malware known as Carbanak. An FBI report provides more detail on the group’s methods.
As part of its August announcement, the Department of Justice noted that Fin7 was behind already disclosed hacks of Chipotle, Chili’s and other food chains, including local businesses in Western Washington that remained unnamed at the time.
KZen, a company run by former TC editor Ouriel Ohayon, has raised $4 million in seed to build a “better wallet,” obviously the elusive Holy Grail in the crypto world.
Benson Oak Ventures, Samsung Next, Elron Ventures invested.
Ohayon, who has worked at Internet Lab and founded TechCrunch France and Appsfire, wanted to create an easy-to-use crypto wallet that wouldn’t confound users. The company name is a play on the Japanese word kaizen or improvement and it also points to the idea of the zero-knowledge proof.
Omer Shlomovits, Tal Be’ery, and Gary Benattar are deep crypto researchers and developers and helped build the wallet of Ohayon’s dreams.
“We wanted something that did not feel like a pre-AOL experience, that was incredibly superior in terms of security, and simple to use,” he said. “We wanted a solution that brings peace of mind and that did not force the user into compromising between convenience and security which is, unfortunately, the current state of affairs. We quickly realized that this mission would not be possible to achieve with the same tools and ideas other companies tried to use so far.”
The app is launching this month and is being kept under wraps until then. Ohayon is well aware that the world doesn’t need another crypto wallet but he’s convinced his solution is the best one.
“The market does not lack solutions,” he said. “On the contrary, there are software wallets, hardware wallets, paper wallets, vaults, hosted custody. But there is no great solution. To be able to use a crypto wallet you either need a good dose of Xanax or a master’s degree in computer science or both, unless you want to depend on a central entity, which is even worse as the news are reminding us weekly.”
We’ll see as they use the cash to launch a crypto wallet that anyone – not just Xanax-eaters – can use.
Helping friends meet up offline has been a massive missed opportunity for Facebook . Whether because the brand is too creepy or the politely opt-in 2015 rollout of its location sharing feature wasn’t creepy enough, Facebook Nearby Friends never quite took off. Only 103 of my 1120 friends in San Francisco have it turned on.
It’s not the only one struggling with “The quest to cure loneliness”. Foursquare Swarm, Glympse, Apple’s Find My Friends, and Google Maps’ real-time coordinate sharing option have all failed to become a ubiquitous standard.
The redesigned map homescreen of Facebook Nearby Friends
But last year, Snapchat launched a different take on the idea based on its biggest acquisition ever, French app Zenly. With Snap Map, it wasn’t just about the utility of seeing a list of friends’ locations like on Facebook, but also splayed them out across map that you could dive into to see their latest geo-tagged Stories. It was as much about fun and content as it was about actually hanging out with people in person.
Now Facebook is testing a significant redesign of Nearby Friends that looks a lot more like Snap Map. It replaces the list view of the neighborhoods and cities friends are in with a map that groups friends together by city. A “view list” button opens up the former homescreen, though in both views you still can only see a friend’s approximate location in a neighborhood or city, not their exact coordinates. Facebook confirms to TechCrunch that “We’re testing a new design for Nearby Friends, a tool people have used for the past four years to meet with their friends in person. People have complete control over whether to use Nearby Friends or not. They can turn it on in the Nearby Friends bookmark.”
That statement both subtly promotes Facebook’s opt-in privacy setting for Nearby Friends while urging people to actually go back and activate it. The screenshot was generated from the code of Facebook’s Android app by mobile researcher and frequent TechCrunch tipster Jane Manchun Wong. Interestingly, after TechCrunch’s inquiry, Wong tells me Facebook appears to have deactivated server-side the ability to access the map feature.
The reason this matters is that Facebook is desperate for engagement, especially amongst younger users who are slipping away from it to Snapchat and Instagram. If revamped with this map and other improvements, Nearby Friends could become a more popular utility that keeps people opening Facebook. Getting more people to share their real-time location could open new opportunities for local ad targeting. And Facebook could benefit from showing it unlocks meaningful offline connection given its recent brand troubles following election interference and calls that it’s the opposite of “time well spent”.
The existing design of Facebook Nearby Friends
Snap Map was smart, but it’s sadly buried behind an awkward pinch gesture from Snapchat’s homescreen, or inside the search bar where some users wouldn’t expect it. Internal Snapchat usage data scored by Taylor Lorenz for The Daily Beast revealed that Snap Map had sunk from a high of 35 million daily unique viewers after its June 2017 launch to just 19 million by that September — merely 11 percent of Snapchat’s users at the time. Users never seemed to cease on it as a method of browsing Snapchat’s geo-tagged content.
Unfortunately, none of these location apps have figured out that meeting up isn’t all about location. It’s about availability. It doesn’t matter if I see my best friend is at a coffee shop right away if they’re not actually available to hang out. They could be on date, having a business meeting, or trying to get some work done. If I drop in just because I see they’re close by, it could be awkward. You’d have to first message them, but you can come off seeming desperate if they can’t or don’t want to meet up with you.
Location apps need an availability indicator similar to the green “online” dot used by many chat apps. You could toggle that on if you wanted to show you’re interested in some spontaneous friend time.
Facebook’s actually spent the last year trying to build this into Messenger in the form of “Your Emoji” status. It lets you pick an emoji like a martini, fork and knife, or barbell that’s temporarily overlaid on your profile pic thumbnail to let people know you’re down for drinking, getting dinner, or working out. The feature is yet to be widely tested, indicating that Facebook hasn’t quite cracked the nut of encouraging online meetups.
Ideally, Facebook would combine Nearby Friends and Your Emoji to help users share both approximately where they are and whether they want to hang out. The next step would be making it easy to watch a friend’s geo-tagged Facebook Story from wherever they are. And then, Facebook could further copy Snap Map by making public Stories and other location-based content accessible from the map so you could browse it for fun instead of the News Feed or Stories tray.
Still, making Nearby Friends work could require Facebook to rethink the privacy element. The friend graph has bloated to include family, co-workers, bosses, and distant acquaintances that users might not want to share their real-time location with. Finding a better way to let you share where you are with just your closest friends could make more people comfortable with the feature.
Facebook needs to rethink its entire product stack to embrace the high-definition cameras, big phone screens, and fast network connections that make it easier to convey information through imagery than text. Visual communication is the future and that goes far beyond Stories.
An updated version of the Twitter mobile app will allow users to gain more control over their data usage – similar to how the Twitter Lite app designed for emerging markets works. Now, instead of having to download a separate app in order to limit data consumption or manually adjust various settings, users will be able to turn on a new ‘Data Saver’ option available in Twitter’s Settings.
Until today, Twitter offered Data Saver in Twitter for Windows, Twitter Lite, and its mobile website. Some users may have also seen the Data Saver option on iOS or Android, as well as on Twitter’s desktop website, because of a test Twitter had underway.
That desktop web test had also included moving other elements and features around, like putting Trends underneath the “Who To Follow” suggestions, for example, or making “Night Mode” a more visible option.
But with the launch today, the Data Saver feature is broadly available to all iOS and Android users, a company spokesperson confirmed.
To take advantage of Data Saver, you’ll visit the Data Usage settings in the iOS or Android mobile app and toggle the option on or off. When enabled, images will load in lower quality and videos won’t autoplay. If you’re browsing Twitter and want to see an image appear in higher quality, you can tap on the three-top menu and pick “Load High Quality” to change the setting on that particular piece of content.
The updated version includes a few other tweaks as well, including a change to make it easier to manage who’s in your group chats, plus VoiceOver improvements in polls, and better labels for some types of Twitter ads, according to the app’s update text in the App Store.
For those who really need to conserve, however, Twitter Lite is still the better option. While Data Saver will consume less data when turned on, Twitter Lite takes up less space on your phone, too.
The new Twitter app is live now, but the features themselves may still be rolling out at this time.
Twitter tells us its @TwitterSupport account will tweet the news later today as Data Saver rolls out to everyone.
In 2015, the San Francisco-based education platform MasterClass was founded to provide everyone access to “genius,” whether it be in filmmaking, directing, book writing, cooking, tennis, basketball, comedy, acting, screenwriting, photography — even producing electronic music. Toward that end, MasterClass, which is now selling a $180 all-you-can-eat yearly subscription to 80 percent of its customers, currently offers hours of instructional insights from Martin Scorsese, Ron Howard, James Patterson, Gordon Ramsay, Serena Williams, Steph Curry, Judd Apatow, Helen Mirren, Aaron Sorkin and Annie Leibovitz, among many experts in their respective fields.
Now, backed by $80 million in fresh funding that it closed on earlier this month, the fast-ballooning company is looking to expand on ways to attract new people to its platform, and two of those new areas center on business and politics. So said co-founder and CEO David Rogier at an industry event in San Francisco last week hosted by this editor. More specifically, he said to expect classes on how to run for office and how to govern with the next year, which is perhaps unsurprising given that a record number of people are running for Congress this year, including record numbers of women.
In fact, Rogier — who has taken some of MasterClass’s storytelling workshops — took attendees behind the scenes to share quite a bit about MasterClass, including how it is consumed by users, how it approaches marketing spend and why he thinks it’s five to eight times stickier than online education platforms that promise users credentials of one kind or another.
He was interviewed by Sarah McBride of Bloomberg; excerpts of their chat follow. You can also see video of their conversation below.
On which class Rogier might recommend to someone new, to give them a flavor of what MasterClass offers:
We did a class with Hans Zimmer, a film composer who has composed songs for every single film you’ve ever seen. I’d never heard of Hans Zimmer before [he signed on to do a MasterClass]. I’m also not very good with beats and rhythm. But he starts the class by saying, ‘Every time you play a note, it asks a question — then answers it.’ And I was like, what kind of crap is that? And then he plays it on the keyboard, and I was like, holy shit, and [the class] has changed the way that I hear music.
On how MasterClass decides on who to invite to the platform:
We do lots of work to figure out who people want to learn from. It’s a combination of: who is among the best in the world, and who is somebody who [customers] think they can actually learn from?
I maybe shouldn’t say this out loud, but one of the people who people love but they don’t want to learn from is Will Smith. I love him as an actor; I think he’s really great. But even though he has the most fans on Facebook and the world, people don’t want to learn from him, when you ask them, because they say he’s tall and handsome and charismatic and funny. Like, I can’t be those things!
[Meanwhile] I think of Steph Curry. I think I can be Steph Curry. Steph Curry is 6′ 1″, 180 pounds . . . obviously I can’t be Steph Curry [laughs], but there’s something about feeling that I can learn from somebody.
How Rogier and his team lined up talent for the MasterClass platform in its earliest days:
It probably took us a year [to line up the early talent]. I mean, we cold-emailed and cold-called everybody who we could.
I remember we wanted a class from James Patterson. James Patterson is the best-selling author in the world, and I cold-emailed everybody I could — his speaking agent, his [primary] agent, his PR person. The only response I got was from a guy who claimed to be his speaking agent. I got so excited. Me and my co-founder Aaron [Rasmussen] go and prepare a pitch. We pitch him. And the guy says, ‘Sorry, James isn’t interested.’ I was really heartbroken. It was the first hot lead we’d had in a long time. And then I’m walking down the street in Los Angeles, and I get a call from a number I don’t recognize, and I say, ‘Hey, this is David.’ And this guy goes, ‘Hi, I’m Jim Patterson.’ And I’m like, ‘The author?’ He’s like, ‘Yes.’ And I’m like, ‘I’m very surprised to hear from you.’ He’s like, ‘I’m a surprising guy.’ [Laughs.] And he said, ‘If the timing works, I’d love to teach.’ And I was like, ‘Sir, I’m pretty confused right now, because I thought I just got a no.’ And he asked who I’d spoken to, and he was like, ‘I don’t know who the f*ck that person is.’
On how MasterClass compensates its all-star instructors:
It’s a mix of structure, but we want to make a deal where they share in the upside. It’s a mix of either a fee or a back-end [royalty].
Why some of MasterClass’s courses may seem similar but are distinct, in his view:
With Martin Scorsese, we were talking to him about what does he want to teach and how, and he’s like, ‘The only way to learn film is to watch film.’ So I think it’s a total of eight hours where you are sitting with Martin Scorsese as he breaks down film. Compare that to Ron Howard, who did a classroom on directing and who’s like, ‘The last thing you want to do is watch film. What you have to do is actually make film.’
On the evolving revenue model of MasterClass, which used to center around charging $90 per class:
By the end of last year, it started being expensive to take our classes, and a big part of what our goal is to make it possible for anybody in the world to learn from the absolute best. So we did lots of testing, and what we rolled out was, for $180 a year, you get access to everything, and that has just blown up. That’s now over 80 percent of our revenue, and we raised [that] $80 million [Series D round] off that success.
Rogier on the classes whose popularity has most surprised him:
I’m not surprised that a cooking class from Chef [Gordon] Ramsay does well, or that Steph Curry’s class does well. I’m surprised by some other folks. We have a class from a guy by the name of Deadmau5 . . . and that class is phenomenal. And it’s like a total surprise. He is [an electronic music producer] and for those who don’t know, he wears an actual mouse helmet because he’s afraid of people.
He literally can’t play music, so when he writes songs, he drags the notes on the screen until he hears the sound he likes. I mean, that’s a crazy way to write a song! But his classes on how to write the tracks do really well. Another we just launched, Chris Hadfield, the former commander of the International Space Station, [who teaches about space exploration] — he’s much less well-known but that’s also doing great. So the ones I’m surprised by are the ones that are lesser-known.
On how much of the classes are actually consumed, start to finish (and why):
The average MOOC sees 4 percent of people finish a class. Our rate are five to eight times that.
I really think online social education is stuck where it was when we were all in school when, if you actually want to make great compelling education, it should be just as engaging as watching a movie. We actually bring aboard a lot of filmmakers to help us make the class, beside educators, so as a result, we see much higher rates [regarding] how people engage.
But one of the most interesting things for us is that, because it’s not for school credit, you actually follow what you’re interested in. And so as a result of that — and this is a crazy stat — but roughly one-third of the people who start with the Steph Curry class on basketball end up taking a class on screenwriting. All of us have things were care truly, deeply in, but there are also things that you just want to know a bit about.
Users want that breadth . . .[In fact] we’re also going to go into business and how to run for office and how to actually govern. Over the next year, there will be lots of new categories.
Rogier on what MasterClass has learned about its customers’ consumption habits (whether they are viewing on their phones, in extended sittings, etc.):
Before we launched the $180 yearly subscription, it was: you watch it and you take notes. [The new model] has totally changed how people consume [MasterClass]. Oftentimes, they’re still at home in front of a big screen or the iPad. Also, they usually [view] it in chunks. So they sit down for half an hour and consume; they then come back and consume more. [Last] people seem to consume one class at a time. You go through as much as you’re going to go through with Chef Ramsay before [moving on].
On when MasterClass began spending on marketing and where:
My rule around paid marketing is to only spend it if you’re going to make money off it. It just happens to be that on social and on the web, it’s a great market for us, because we can target people who like photography. And you know, especially early on, this wasn’t a thing that you searched for you. You never searched for the idea: ‘Can I take a photo class from Annie Leibovitz.” But [online] has been a really effective channel for us.
On MasterClass’s target audience:
It’s a tricky question because we don’t really see trends across age or gender. How we talk about internally is, before the subscription, a big chunk of [our customers] were actually pros. It was, I’m a professional in that category and I want to get better for my job. The second group was, I love this as a passion. What we’ve seen now since launching this all-access pass is a new group of people that people just love to learn and believes that, if I learn, my life will be better.
On the heels of Tinder’s launch of a Bumble-like feature in India, which allows women to initiative the conversations, Bumble is today formally announcing its plans for an expansion into India. The company says it has been building up a local team in the region over the past nine months and defining its strategy. The app will be available later this fall, with marketing spend focused on major metropolitan regions.
Given that it’s already October, Bumble’s Indian arrival is only a matter of weeks at this point. While Bumble won’t commit to an exact launch date, it would say that the launch is planned for sometime before the end of the year.
The Indian market is a critical one, given the sizable population of over 1.3 billion and their rapid adoption of mobile devices. It’s been a battleground for device makers, like Apple, Samsung and Chinese brands, and bumped the U.S. to become the world’s second largest smartphone market last fall. All major tech companies are addressing the market as well, with “lite” versions of apps designed to save data, and otherIndia-specificofferings.
In the dating space, it’s been more challenging for apps like Tinder and others, because of India’s traditional approach to dating and courtships, which in the past has involved concerns around parental acceptance, class differences and pre-arranged marriages. But India is changing. The country’s Supreme Court has been overturning colonial-era laws, and recently decriminalized same-sex relations and adultery, for example.
That’s paved the way for a number of dating apps including an extramarital affairs app Gleeden, matchmaking app Wingman, and LGBTQ dating app Grindr, The Economic Times reported.
Tinder, meanwhile, has established itself in the country to become the highest-grossing Android app, according to App Annie data.
For Bumble’s Indian launch, the company is partnering with actor, philanthropist and entrepreneur Priyanka Chopra (who also recently became engaged to Nick Jonas.) Chopra had worked with Bumble on the launch of Bumble Bizz, its business networking feature, which arrived last October.
“It’s rare to see a brand with this level of reach and relevance maintain a commitment to their values and mission in a manner that has global impact,” said Chopra, in a statement about her involvement in the Indian launch. “I’ve always believed that investing in women is key to social transformation and economic growth, and in working with Whitney and her team over the past year, I’m inspired by the real, positive change Bumble is creating and I’m proud to have the opportunity to contribute to this movement as a partner,” she added.
The Indian version of Bumble will be available in both Hinglish and Hindi for iOS and Android and will include yet-to-be-announced security features, beyond the photo verification and profile moderation offered today.
The move to launch in India comes at a time when Bumble and Tinder are head-to-head in a bitter rivalry. Bumble is now suing Tinder parent Match Group over fraudulently obtaining trade secrets, and Match is suing Bumble over patent infringement. The two companies have been unable to work out these differences and are headed to court.
Talkdesk, the provider of cloud-based contact center software, has raised $100 million in new funding from Viking Global Investors, a Connecticut-based hedge fund, and existing investor DFJ.
The round values the company at north of $1 billion, Talkdesk co-founder and chief executive officer Tiago Paiva confirmed to TechCrunch, but he declined to disclose the exact figure.
The company, which uses artificial intelligence and machine learning to improve customer service, targets mid-market and enterprise businesses, counting IBM, Dropbox, Stitch Fix and Farfetch as customers.
“Imagine a company has a million customers and they want to reach out for support, what Talkdesk does is allow the customer to connect with a company in the best way possible,” Paiva told TechCrunch. “If you call into Farfetch, they will be using Talkdesk so they can see what products you’ve bought, what your tastes are, what you’ve complained about before. It gives them the history of everything so they can take care of your problem faster.”
Founded in Portugal in 2011, Talkdesk has offices in San Francisco and Lisbon. With the latest investment, it plans to expand to the U.K., as well as double down on its investment in AI. The company has previously raised about $24 million in equity funding, including a $15 million round in mid-2015. It also was a Startup Battlefield contestant at TechCrunch Disrupt NY in 2012.
“Today’s digital-first customers expect immediate and personalized answers, yet the majority of companies have not yet adopted a flexible, cloud-native platform to enable this level of agility and service,” DFJ partner Josh Stein said in a statement. “We believe that 2019 will be the year that cloud-based contact centers become the rule, not the exception.”
Google today is launching a major visual redesign of its Assistant experience on phones. While the original vision of the Assistant focused mostly on voice, half of all interactions with the Assistant actually include touch. So with this redesign, Google acknowledges that and brings more and larger visuals to the Assistant experience.
If you’ve used one of the recent crop of Assistant-enabled smart displays, then some of what’s new here may look familiar. You now get controls and sliders to manage your smart home devices, for example. Those include sliders to dim your lights and buttons to turn them on or off. There also are controls for managing the volume of your speakers.Even in cases where the Assistant already offered visual feedback — say when you ask for the weather — the team has now also redesigned those results and brought them more in line with what users are already seeing on smart displays from the likes of Lenovo and LG. On the phone, though, that experience still feels a bit more pared down than on those larger displays.
With this redesign, which is going live on both Android and in the iOS app today, Google is also bringing a little bit more of the much-missed Google Now experience back to the phone. While you could already bring up a list of upcoming appointments, commute info, recent orders and other information about your day from the Assistant, that feature was hidden behind a rather odd icon that many users surely ignored. Now, after you’ve long-pressed the home button on your Android phone, you can swipe up to get that same experience. I’m not sure that’s more discoverable than previously, but Google is saving you a tap.
In addition to the visual redesign of the Assistant, Google also today announced a number of new features for developers. Unsurprisingly, one part of this announcement focuses on allowing developers to build their own visual Assistant experiences. Google calls these “rich responses” and provides developers with a set of pre-made visual components that they can easily use to extend their Assistant actions. And because nothing is complete with GIFs, they can now use GIFs in their Assistant apps, too.
But in addition to these new options for creating more visual experiences, Google is also making it a bit easier for developers to take their users money.
While they could already sell physical goods through their Assistant actions, starting today, they’ll also be able to sell digital goods. Those can be one-time purchases for a new level in a game or recurring subscriptions. Headspace, which has long offered a very basic Assistant experience, now lets you sign up for subscriptions right from the Assistant on your phone, for example.
Selling digital goods directly in the Assistant is one thing, but that sale has to sync across different applications, too, so Google today is also launching a new sign-in service for the Assistant that allows developers to log in and link their accounts.
“In the past, account linking could be a frustrating experience for your users; having to manually type a username and password — or worse, create a new account — breaks the natural conversational flow,” the company explains. “With Google Sign-In, users can now create a new account with just a tap or confirmation through their voice. Most users can even link to their existing accounts with your service using their verified email address.”
Starbucks has already integrated this feature into its Assistant experience to give users access to their rewards account. Adding the new Sign-In for the Assistant has almost doubled its conversion rate.
Even in cases where the Assistant already offered visual feedback — say when you ask for the weather — the team has now also redesigned those results and brought them more in line with what users are already seeing on smart displays from the likes of 