Year: 2020

28 Apr 2020

Spark fast follows with a $25M Series B round into customer success platform Catalyst

The world has been turned upside down the past few weeks, but one lesson of business remains as important as ever: treating your customers well is the best avenue to future business strength, particularly at a moment of extreme stress.

As businesses come to terms with the economic crisis underway, executives are moving resources from customer acquisition to customer retention — and that’s proving very lucrative to startups that service the customer success market.

Case in point: New York City-based Catalyst, which I profiled just last summer following its $15 million Series A led by Accel’s Vas Natarajan, has seen huge revenue growth the past few months. The data-driven customer success platform has seen its revenue grow by 380% since the Series A financing according to CEO Edward Chiu.

Steep revenue growth is (unsurprisingly) attractive to investors, and in a moment of fortuitous timing, the company signed a $25 million Series B term sheet with Spark Capital just as the COVID-19 crisis was getting underway.

Chiu said Catalyst wasn’t seeking the investment, having much of its Accel round still in the bank, but he ultimately decided that having the extra capital in hand through a looming economic recession was the right decision. The capital officially hit the bank account at the end of March, and was led by the firm’s growth investor Will Reed.

While the company didn’t disclose the valuation, a source with knowledge of the matter quoted a valuation of $125 million. That’s a serious valuation for a company that launched just two years ago in April of 2018.

Outside of more funding, the core story of the company’s product remains the same. Catalyst wants to bring together all the data sources and team members who interact with customers — everyone from designers and engineers to customer success managers — into one dashboard to ensure that everyone has accurate and up-to-date access to all the information they need on the health of every customer.

The one airbrush: the company’s previous URL of getcatalyst.io has become catalyst.io, and officially re-launched this morning.

One growth area that the company is exploring outside of the B2B space of its existing customers is in healthcare, where the company has seen some inbound interest. Chiu says that Catalyst is exploring the steps required to reach HIPAA compliance with its platform, and hopes to expand to more sectors over time with the capital from its Series B.

The Catalyst team. Photo via Catalyst.

When we last checked in with the company, Catalyst had 19 employees and was targeting 40 employees by July 2020. Chiu said that Catalyst is already at 35 employees, and will likely hit 60 to 70 employees by the end of the year.

28 Apr 2020

In surprise choice, Zoom hitches wagon to Oracle for growing infrastructure needs

With the company growing in leaps and bounds, Zoom went shopping for a cloud infrastructure vendor to help it with its growing scale problem. In a surprising choice, the company went with Oracle Cloud Infrastructure.

Zoom has become the go-to video conferencing service as much of the world has shut down due to the pandemic, and life needs to go on somehow. It has gone on via video conferencing with Zoom growing from 200 million active users in February to 300 million in March. That kind of growth puts a wee bit of pressure on your infrastructure, and Zoom clearly needed to beef up its game.

What’s surprising is that it chose Oracle, a company whose infrastructure market share registers as a strong niche player in Synergy Research’s latest survey in February. It is well behind market leaders including Amazon, Microsoft, Google, and even IBM (and that’s saying something).

Brent Leary, who is founder at CRM Essentials, says he sees this as a move to show that Zoom can move beyond the SMB market to power enterprise customers, no matter what they demand.

“I think Zoom went with Oracle because they are proven in the enterprise in terms of mission critical apps built on Oracle databases running on Oracle hardware in the cloud. Zoom needs to prove to enterprises that they are able to handle scale and data security needed to beyond what SMBs typically require,” Leary told TechCrunch.

In addition, Leary speculated that Oracle might have given Zoom a good deal to get a hot company into the fold and beat rivals like Amazon and Microsoft.

Others have speculated that it might have to do with keeping business away from a potential rival given that Amazon with Chime, Google with Hangouts and Microsoft with Teams all have competing products. However, none of them have become synonymous with online meetings as Zoom has during this crisis.

Zoom went public last year and has become the darling of the video conference market since in spite of a set of security issues that have developed as the company scaled, which they have been working to address.

The stock market is apparently not impressed with the choice. As we went to publish, the stock was down 3.38% or $5.56.

28 Apr 2020

Celonis pushes beyond process mining into automated workflow tooling

Celonis has made its name as a process discovery company, helping companies understand the way work flows through its systems to expose inefficiencies, but up until now the company has left it to others to solve those problems. Today it announced the first products that help companies improve those workflows automatically.

Alexander Rinke, founder and CEO at Celonis, says customers have been asking the company to go beyond process discovery to something that really helps solve the problems and bottlenecks they were finding.

“Where customers were really pushing us is to take the company from a software that’s showing you all the insights around your business processes, where the friction points are, where things aren’t going as they should be going…” he told TechCrunch.

To that end, the company acquired Banyas last year to give it a way to connect to internal ERP systems more easily, as they were thinking about how to create some process improvement automation apps. The Banyas acquisition gave the company some tools to start thinking about this more deeply.

“We put all of this together — the intelligence, the action, the automation and we solve business goals for certain departments,” Rinke said.

For starters, that involves supply chain and finance, but there are plans for building even more applications this year and beyond. The way it works for starters, is it connects to the company’s transactions systems, whether that’s SAP or Oracle or something similar. This is where the Banyas acquisition really comes into play,

“You can basically put these applications on top of your transaction systems and tell them which business goals you have — like I want to preserve cash or I want to pay on time — and then we analyze the enterprise’s entire processes towards these business goals, and then drive everything, automate things towards these business goals intelligently,” he said.

In addition to the two apps, the company is also announcing that it’s making the platform that the engineering team used to build these apps more broadly available to allow third parties to build their own apps on top of Celonis, and then they will be able to share them in an app marketplace.

If you’re thinking this is moving Celonis into Robotic Process Automation (RPA), Rinke disagrees As he sees it, RPA is about automating all-computer processes. He says the Celonis solutions often have human stopping points in a process, and he sees that as a big difference.

Celonis was founded in 2011 and has raised more than $367 million, according to Crunchbase data. Rinke reports the company has more than 1000 employees now.

28 Apr 2020

Tecton.ai emerges from stealth with $20M Series A to build machine learning platform

Three former Uber engineers, who helped build the company’s Michelangelo machine learning platform, left the company last year to form Tecton.ai and build an operational machine learning platform for everyone else. Today the company announced a $20 million Series A from a couple of high-profile investors.

Andreessen Horowitz and Sequoia Capital co-led the round with Martin Casado, general partner at a16z and Matt Miller, partner at Sequoia joining the company board under the terms of the agreement. Today’s investment combined with the seed they used to spend the last year building the product comes to $25 million. Not bad in today’s environment.

But when you have the pedigree of these three founders — CEO Mike Del Balso, CTO Kevin Stumpf and VP of Engineering Jeremy Hermann all helped build the Uber system —  investors will spend some money, especially when you are trying to solve a difficult problem around machine learning.

The Michelangelo system was the machine learning platform at Uber that looked at things like driver safety, estimated arrival time and fraud detection, among other things. The three founders wanted to take what they had learned at Uber and put it to work for companies struggling with machine learning.

“What Tecton is really about is helping organizations make it really easy to build production-level machine learning systems, and put them in production and operate them correctly. And we focus on the data layer of machine learning,” CEO Del Balso told TechCrunch.

Image Credit: Tecton.ai

Del Balso says part of the problem, even for companies that are machine learning-savvy, is building and reusing models across different use cases. In fact, he says the vast majority of machine learning projects out there are failing, and Tecton wanted to give these companies the tools to change that.

The company has come up with a solution to make it much easier to create a model and put it to work by connecting to data sources, making it easier to reuse the data and the models across related use cases. “We’re focused on the data tasks related to machine learning, and all the data pipelines that are related to power those models,” Del Balso said.

Certainly Martin Casado from a16z sees a problem in search of a solution and he likes the background of this team and its understanding of building a system like this at scale. “After tracking a number of deep engagements with top ML teams and their interest in what Tecton was building, we invested in Tecton’s A alongside Sequoia. We strongly believe that these systems will continue to increasingly rely on data and ML models, and an entirely new tool chain is needed to aid in developing them…,” he wrote in a blog post announcing the funding.

The company currently has 17 employees and is looking to hire, particularly data scientists and machine learning engineers, with a goal of 30 employees by the end of the year.

While Del Balso is certainly cognizant of the current economic situation, he believes he can still build this company because he’s solving a problem that people genuinely are looking for help with right now around machine learning.

“From the customers we’re talking to, they need to solve these problems, and so we don’t see things slowing down,” he said.

28 Apr 2020

UK’s coronavirus contacts tracing app could ask users to share location data

More details have emerged about a coronavirus contacts tracing app being developed by UK authorities. NHSX CEO, Matthew Gould, said today that future versions of the app could ask users to share location data to help authorities learn more about how the virus propagates.

Gould, who heads up the digital transformation unit of the UK’s National Health Service, was giving evidence to the UK parliament’s Science & Technology Committee today.

At the same time, ongoing questions about the precise role of the UK’s domestic spy agency in key decisions about the NHSX’s choice of a centralized app architecture means privacy concerns are unlikely to go away — with Gould dodging the committee’s about GCHQ’s role.

A basic version of the NHSX’s coronavirus contacts tracing app is set to be tested in a small geographical region in the next 1-2 weeks, per Gould — who said “technically” it would be ready for a wider rollout in 2-3 weeks’ time.

Although he emphasized that any launch would need to be part of a wider government strategy which includes extensive testing and manual contacts tracing, along with a major effort to communicate to the public about the purpose and importance of the app as part of a combined response to fighting the virus.

In future versions of the app, Gould suggested users could be asked to contribute additional data — such as their location — in order to help epidemiologists identify infection hot spots, while emphasizing that such extra contributions would be voluntary.

“The app will iterate. We’ve been developing it at speed since the very start of the situation but the first version that we put out won’t have everything in it that we would like,” he said. “We’re quite keen, though, that subsequent versions should give people the opportunity to offer more data if they wish to do so.

“So, for example, it would be very useful, epidemiologically, if people were willing to offer us not just the anonymous proximity contacts but also the location of where those contacts took place — because that would allow us to know that certain places or certain sectors or whatever were a particular source of proximity contacts that subsequently became problematic.”

“If people were willing to do that — and I suspect a significant proportion of people would be willing to do that — then I think that would be very important data because that would allow us to have an important insight into how the virus was propagated,” he added.

For now, the basic version of the contacts tracing app the NHSX is devising is not being designed to track location. Instead, it will use Bluetooth as a proxy for infection risk, with phones that come into proximity swapping pseudonymized identifiers that may later be uploaded to a central server to calculate infection risk related to a person’s contacts.

Bluetooth proximity tracking is now being baked into national contacts tracing apps across Europe and elsewhere, although app architectures can vary considerably.

The UK is notable for being one of now relatively few European countries that have opted for a centralized model for coronavirus contacts tracing, after Germany switched its choice earlier this week.

France is also currently planning to use a centralized protocol. But countries including Estonia, Switzerland and Spain have said they will deploy decentralized apps — meaning infection risk calculations will be performed locally, on device, and social graph data will not be uploaded to a central authority.

Centralized approaches to coronavirus contact tracing have raised substantial privacy concerns as social graph data stored on a central server could be accessed and re-identified by the central authority controlling the server.

Apple and Google’s joint effort on a cross-platform API for national coronavirus contacts tracing apps is also being designed to work with decentralized approaches — meaning countries that want to go against the smartphone platform grain may face technically challenges such as battery drain and usability.

The committee asked Gould about the NHSX’s decision to develop its own app architecture, which means having to come up with workarounds to minimize issues such as battery drain because it won’t just be able to plug into the Apple -Google API . Yesterday the unit told the BBC how it’s planning to do this, while conceding its workaround won’t be as energy efficient as being able to use the API.

“We are co-operating very closely with a range of other countries. We’re sharing code, we’re sharing technical solutions and there’s a lot of co-operation but a really key part of how this works is not just the core Bluetooth technology — which is an important part of it — it’s the backend and how it ties in with testing, with tracing, with everything else. So a certain amount of it necessarily has to be embedded in the national approach,” said Gould, when asked why NHSX is going to the relative effort and hassle of developing its own bespoke centralized system rather than making use of protocols developed elsewhere.

“I would say we are sensibly trying to learn international best practice and share it — and we’ve shared quite a lot of the technological progress we’ve made in certain areas — but this has to embed in the wider UK strategy. So there’s an irreducible amount that has to be done nationally.”

On not aligning with Apple and Google’s decentralized approach specifically, he suggested that waiting for their system-wide contact tracing product to be released — due next month — would “slow us down quite considerably”. (During the committee hearing it was confirmed the first meeting relating to the NHSX app took place on March 7.)

While on the wider decision not to adopt a decentralized architecture for the app, Gould argued there’s a “false dichotomy” that decentralized is privacy secure and centralized isn’t. “We firmly believe that both our approach — though it has a measure of centralization in as much as your uploading the anonymized identifiers in order to run the cascades — nonetheless preserves people’s privacy in doing so,” he said.

“We don’t believe that’s a privacy endangering step. But also by doing so it allows you to see the contact graph of how this is propagating and how the contacts are working across a number of individuals, without knowing who they are, that allows you to do certain important things that you couldn’t do if it was just phone to phone propagation.”

He gave the example of detecting malicious use of contacts tracing being helped by being able to acquire social graph data. “One of the ways you can do that is looking for anomalous patterns even if you don’t know who the individuals are you can see anomalous propagation which the approach we’ve taken allows,” he said. “We’re not clear that a decentralized approach allows.”

Another example he gave was a person declaring themselves symptomatic and a cascade being run to notify their contacts and then that person subsequently testing negative.

“We want to be able to release all the people that have been given an instruction to isolate previously on the basis of [the false positive person] being symptomatic. If it was done in an entirely decentalized way that becomes very difficult,” he suggested. “Because it’s all been done phone to phone you can’t go back to those individuals to say you don’t have to be locked down because your index case turned out to be negative. So we really believe there are big advantages the way we’re doing it. But we don’t believe it’s privacy endangering.”

Responding to the latter claim, Dr Michael Veale — a lecturer in digital rights and regulation at UCL who is also one of the authors of a decentalized protocol for contacts tracing, called DP-3T, that’s being adopted by a number of European governments — told us: “It is trivial to extend a decentralised system to allow individuals to upload ‘all clear’ keys too, although not something that DP-3T focussed on building in because to my knowledge, it is only the UK that wishes to allow these cascades to trigger instructions to self-isolate based on unverified self-reporting.”

In the decentralized scenario, “individuals would simply upload their identifiers again, flagging them as ‘false alarm’, they would be downloaded by everyone, and the phones of those who had been told to quarantine would notify the individual that they no longer needed to isolate”, Veale added — explaining how a ‘false alarm’ notification could indeed be sent without a government needing to centralize social graph data.

The committee also asked Gould directly whether UK spy agency, GCHQ, was involved in the decision to choose a centralized approach for the app. The BBC reported yesterday that experts from the cyber security arm of the spy agency, the National Cyber Security Centre (NCSC), had aided the effort.

At first pass Gould dodged the question. Pressed a second time he dodged a direct answer, saying only that the NCSC were “part of the discussions in which we decided to take the approach that we’ve taken”.

“[The NCSC] have, along with a number of others — the Information Commission’s Office, the National Data Guardian, the NHS — been advising us. And as the technical authority for cyber security I’m very glad to have had the NCSC’s advice,” he also said.

“We have said will will open source the software, we have said we will publish the privacy model and the security model that’s underpinning what we’re going to do,” he added. “The whole model rests on people having randomized IDs so the only point in the process at which they need to say to us who they are is when they need to order a test having become symptomatic because it’s impossible to do that otherwise.

“They will have the choice both to download the app and turn it on but also to upload the list of randomized IDs of people they’ve been in touch with. They will also have the choice at any point to delete the app and all the data that they haven’t shared with us up to that point with it. So I do believe that what we’ve done is respectful of people’s privacy but at the same time effective in terms of being able to keep people safe.”

Gould was unable to tell the committee when the app’s code will be open sourced, or even confirm it would happen before the app was made available. But he did say the unit is committed to publishing data protection impact assessments — claiming this would be done “for each iteration” of the app.

“At every stage we will do a data protection impact assessment, at every stage we’ll make sure the information commission know’s what we’re doing and is comfortable with what we’re doing so we will proceed carefully and make sure what we do is compliant,” he said.

At another point in the hearing, Lillian Edwards, a professor of law, innovation and society at Newcastle Law School who was also giving evidence, pointed out that the Information Commissioner’s Office’s executive director, Simon McDougall, told a public forum last week that the agency had not in fact seen details of the app plan.

“There has been a slight information gap there,” she suggested. “This is normally a situation with an app that is high risk stakes involving very sensitive personal data — where there is clearly a GDPR [General Data Protection Regulation] obligation to prepare a Data Protection Impact Assessment — where one might have thought that prior consultation and a formal sign off by the ICO might have been desirable.”

“But I’m very gratified to hear that a Data Protection Impact Assessment is being prepared and will be published and I think it would be very important to have a schedule on that — at least at some draft level — as obviously the technical details of the app are changing from day to day,” Edwards added.

We’ve reached out to the ICO to ask if it’s seen plans for the app or any data protection impact assessment now.

During the committee hearing, Gould was also pressed on what will happen to data sets uploaded to the central server once the app has been required. He said such data sets could be used for “research purposes”.

“There is the possibility of being able to use the data subsequently for research purposes,” he said. “We’ve said all along that the data from the app — the app will only be used for controlling the epidemic, for helping the NHS, public health and for research purposes. If we’re going to use data to ask people if we can keep their data for research purposes we will make that abundantly clear and they’ll have the choice on whether to do so.”

Gould followed up later in the session by adding that he didn’t envisage such data-sets being shared with the private sector. “This is data that will be probably under the joint data controllership of DHSC and NHS England and Improvement. I see no context in which it would be shared with the private sector,” he said, adding that UK law does already criminalize the reidentification of anonymized data.

“There are a series of protections that are in place and I would be very sorry if people started talking about sharing this data with the private sector as if it was a possibility. I don’t see it as a possibility.”

In another exchange during the session Gould told the committee the app will not include any facial recognition technology. Although he was unable to entirely rule out some role for the tech in future public health-related digital coronavirus interventions, such as related to certification of immunity.

28 Apr 2020

A16Z-backed Tomorrow Health launches with $7.5M seed round to improve in-home healthcare

New startup Tomorrow Health emerged from stealth today, led by former Oscar Health executive Vijay Kedar and Casper co-founder Gabriel Flateman, with a $7.5 million seed round led by Andreessen Horowitz. The goal of the new company is to address a particular aspect of home healthcare – access to the often confusing and frequently difficult to navigate world of in-home healthcare resources including equipment and supplies.

Tomorrow Health aims to take the complication out of the process of securing products instrumental in caring for patients at home, including gear like orthotic supports, mobility equipment like walkers and wheelchairs, CPAP machines and other respiratory hardware, and much more. The company was born out of founder Kedar’s own personal experience managing the care of his mother during a serious illness, and aims to connect insurers with customers in a way that takes all the guesswork out the process and introduces transparency that means patients understand what they’re getting, and what they’re paying for.

In a blog post announcing the company, Kedar notes that part of the reason he saw a need for this company now is the growing percentage of Americans who are opting to “age in place” at home, rather than seek out an assisted living facility. That, combined with the changes that will result from the ongoing COVID-19 pandemic, could position anything that improves at-home care improvements for big growth and adoption over the next few years.

Already, we’re seeing healthcare companies that are focused on frontline and primary care shift to adopt more remote car practices. Forward, a clinic startup from SF, also accelerated the launch of a new at-home primary care product that adopts their biometric data-driven care model.

Healthcare involves a number of interoperating pieces, and equipment supply is one of the pieces that has encountered the least amount of modernization and tech-focused innovation, so it’s good to see a startup emerge to try to tackle this piece and adapt it to the fast-changing care landscape in the coronavirus era.

28 Apr 2020

A16Z-backed Tomorrow Health launches with $7.5M seed round to improve in-home healthcare

New startup Tomorrow Health emerged from stealth today, led by former Oscar Health executive Vijay Kedar and Casper co-founder Gabriel Flateman, with a $7.5 million seed round led by Andreessen Horowitz. The goal of the new company is to address a particular aspect of home healthcare – access to the often confusing and frequently difficult to navigate world of in-home healthcare resources including equipment and supplies.

Tomorrow Health aims to take the complication out of the process of securing products instrumental in caring for patients at home, including gear like orthotic supports, mobility equipment like walkers and wheelchairs, CPAP machines and other respiratory hardware, and much more. The company was born out of founder Kedar’s own personal experience managing the care of his mother during a serious illness, and aims to connect insurers with customers in a way that takes all the guesswork out the process and introduces transparency that means patients understand what they’re getting, and what they’re paying for.

In a blog post announcing the company, Kedar notes that part of the reason he saw a need for this company now is the growing percentage of Americans who are opting to “age in place” at home, rather than seek out an assisted living facility. That, combined with the changes that will result from the ongoing COVID-19 pandemic, could position anything that improves at-home care improvements for big growth and adoption over the next few years.

Already, we’re seeing healthcare companies that are focused on frontline and primary care shift to adopt more remote car practices. Forward, a clinic startup from SF, also accelerated the launch of a new at-home primary care product that adopts their biometric data-driven care model.

Healthcare involves a number of interoperating pieces, and equipment supply is one of the pieces that has encountered the least amount of modernization and tech-focused innovation, so it’s good to see a startup emerge to try to tackle this piece and adapt it to the fast-changing care landscape in the coronavirus era.

28 Apr 2020

Facebook will stream a virtual graduation ceremony featuring Oprah and Miley Cyrus

As dates for reopening the country are continually pushed back, virtually every aspect of life has been disrupted. Holidays, birthdays, weddings and funerals have begun to be virtualized in order for attendees to maintain social distances. It’s an inevitability the class of 2020 has no doubt been dreading for months.

Here’s some consolation from Facebook: a virtual graduation ceremony. The social media giant is bringing out some heavy hitters for the event, too. Oprah Winfrey will be giving the commencement address, while Awkwafina, Jennifer Garner, Lil Nas X and Simone Biles will all be giving speech. Miley Cyrus is set to perform.

The event kicks off at 11AM PT/2PM ET on May 15 via the Facebook Watch App. Four days prior, Instagram will start showing daily videos “that spotlights iconic senior experiences — from ‘most likely’ votes to portrait showcases to senior skip day.” The company will also be offering features to host a “virtual graduation ceremony and party” on the site.

Other sites are holding similar events. Also on May 15, Her Story will host I’m Still Graduating, featuring appearances by  Eva Longoria, Radhika Jones, Margaret Cho, Brooke Baldwin, Liam Payne, Jesse McCartney, Andrew Yang and Tamron Hall. Many school are also planning their own, less star-studded events to celebrate graduations remotely. 

It has to be a bit heartbreaking to do all of this stuff through social medium, Zoom and the like. But for the time being, that’s just going to have to be the virtual world we live in. 

28 Apr 2020

Facebook will stream a virtual graduation ceremony featuring Oprah and Miley Cyrus

As dates for reopening the country are continually pushed back, virtually every aspect of life has been disrupted. Holidays, birthdays, weddings and funerals have begun to be virtualized in order for attendees to maintain social distances. It’s an inevitability the class of 2020 has no doubt been dreading for months.

Here’s some consolation from Facebook: a virtual graduation ceremony. The social media giant is bringing out some heavy hitters for the event, too. Oprah Winfrey will be giving the commencement address, while Awkwafina, Jennifer Garner, Lil Nas X and Simone Biles will all be giving speech. Miley Cyrus is set to perform.

The event kicks off at 11AM PT/2PM ET on May 15 via the Facebook Watch App. Four days prior, Instagram will start showing daily videos “that spotlights iconic senior experiences — from ‘most likely’ votes to portrait showcases to senior skip day.” The company will also be offering features to host a “virtual graduation ceremony and party” on the site.

Other sites are holding similar events. Also on May 15, Her Story will host I’m Still Graduating, featuring appearances by  Eva Longoria, Radhika Jones, Margaret Cho, Brooke Baldwin, Liam Payne, Jesse McCartney, Andrew Yang and Tamron Hall. Many school are also planning their own, less star-studded events to celebrate graduations remotely. 

It has to be a bit heartbreaking to do all of this stuff through social medium, Zoom and the like. But for the time being, that’s just going to have to be the virtual world we live in. 

28 Apr 2020

Velo3D, a supplier of 3D printers to SpaceX, raises $28 million

Despite fundraising in the middle of a worldwide pandemic that has managed to shut down a significant chunk of global manufacturing, the developer of a metal composite 3D printing technology, Velo3D, has managed to raise $28 million in funding.

Over the past fifteen months, the company had bookings of $29 million and revenue of $50 million, Buller said. And it’s managed to land one of the most technically demanding contracts in the manufacturing industry — supplying 3D printers to none other than the world’s most successful new private rocket company, SpaceX .

“We are creating the seeds with the first customers that are using our product and are transitioning parts to production using our manufacturing solution,” says Buller.

Ramping up to industrial scale production using the company’s 3D printers is simple, says Buller. Velo3D pitches its printers in two ways. Either companies can buy the custom 3D printers and license the design software from the company, or it can pay for the printers and software in a single bundled service.

The value proposition that the company offers was enough to attract new investor Piva, the venture capital investment arm of the Malaysian energy giant Petronus along with TNSC. Previous investors Bessemer Investment Partners, Playground, and Khosla Ventures also participated in the financing, the company said.

With the new funding, Velo3D has raised $138 million in financing in total. The company said the new capital would be used to expand its product portfolio to include more alloys, enhanced hardware and software capabilities, and machine options. With the new cash, the company expects to reach sustained profitability by mid-2022.

Three companies in the 3D printed metal market are already vying for dominance with Desktop Metal; XJet; and MarkForged competing for a piece of the industrial manufacturing market. What separates Velo3D from those other manufacturers of metal 3D printers is the company’s quality assurance software and services.

“As we were looking at this company we were pretty impressed,” said Ricardo Angel, the chief executive of PIva and a former managing director at GE Ventures. “I was impressed by the technology that they developed. They had a really easy-to-use design software tool [and] they had this really deep quality control and assurance component.”

The quality control and assurance capabilities were two features that were likely critically important to the company landing its largest customer, SpaceX.

“SpaceX has started using us for a specific component that they had very significant issues manufacturing that using existing techniques,” said Buller. “SpaceX has been using 3D printing for production of engines… As they are designing the next generation engines from the starship… there were some components that they could not produce [and] over time they shifted more and more and more components to our system.”