Year: 2020

12 Mar 2020

Daily Crunch: Stocks plummet after travel ban

We’ve got a barrage of news related to the COVID-19 pandemic, while Comscore partners with Twitch and the ACLU sues over facial recognition in airports. Here’s your Daily Crunch for March 12, 2020.

1. US institutes 30-day travel ban on Europe, taps SBA and tax deferrals to stimulate the economy

Let’s see if I can fit all the recent COVID-19-related news into one entry. The big one is President Donald Trump’s decision to institute a 30-day ban on travel from Europe — not tech news per se, but it’s going to have a huge impact on tech companies and the broader economy. In fact, stocks were falling again this morning.

Meanwhile, the World Health Organization has officially declared that this is a pandemic, and Twitter is making it mandatory for employees to work from home.

2. Comscore partners with Twitch to bring gaming and esports viewership stats to advertisers

The deal will see Comscore measuring video streaming activity across Twitch, including gaming and esports, as well as other audience viewing metrics. This will allow advertisers to get a better understanding of video viewing behavior on Twitch, which helps them target their campaigns to reach key demographics.

3. ACLU sues Homeland Security over airport face recognition program secrecy

The American Civil Liberties Union filed the lawsuit in a New York federal court on Thursday, demanding that the agency turn over records to understand the scope of its airport face recognition system. The group wants to know who Homeland Security works with — including private companies and airlines — as well as internal policies and guidance on how the system is used.

4. European lawmakers propose a ‘right to repair’ for mobiles and laptops

More generally, the European Commission wants to restrict single-use products, tackle “premature obsolescence” and ban the destruction of unsold durable goods, in order to make sustainable products the norm.

5. Speedinvest’s new €190 million seed-stage fund is ‘investing on conviction’

Speedinvest broadly targets fintech, deep tech, marketplaces, industrial tech, digital health and consumer tech startups, writing first checks between €50,000 and €1.5 million. A few days before the new fund was unveiled, we interviewed Speedinvest’s CEO Oliver Holle. (Extra Crunch membership required.)

6. Deep North raises $25.7M for AI that uses CCTV to build retail analytics

Deep North’s AI currently measures such parameters as daily entries and exits, occupancy, queue times, conversions and heat maps — a product roadmap that it’s planning to continue growing with this latest investment.

7. AWS launches Bottlerocket, a Linux-based OS for container hosting

AWS has launched its own open-source operating system for running containers on both virtual machines and bare metal hosts. Bottlerocket, as the new OS is called, is basically a stripped-down Linux distribution that’s akin to projects like CoreOS’s now-defunct Container Linux and Google’s container-optimized OS.

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

12 Mar 2020

Airlines start cancelling more flights from Europe, as new restrictions go into effect

With the White House’s surprise decision to bar foreign nationals from Europe from entering the United States, the already battered airline industry is facing yet another challenge. Unsurprisingly, we are now seeing even more cancellation across the industry as even U.S. citizen and legal permanent residents can now only enter the United States through 11 CDC-approved airports.

The approved airports are Atlanta (ATL), Dallas-Fort Worth (DFW), Detroit (DTW), Newark (EWR), Honolulu (HNL), New York-JFK (JFK), Los Angeles (LAX), Chicago-O’Hare (ORD), Seattle (SEA), San Francisco (SFO) and Washington-Dulles (IAD). All of these are major hub airports that also currently certified to handle flights from China, but in recent years, a lot of airlines added direct international flights from smaller fields as well.

As Delta announced today, it’ll temporarily cancel flights between cities like Amsterdam and Orlando, Portland and Salt Lake City, for example, as well as flights to Paris from Cincinnati, Raleigh/Durham and Indianapolis. These flights will still operate from the U.S. on Thursday and then return one last time on Friday.

American Airlines tells me it is still working through this “evolving situation,” but it’ll surely be forced to make similar cuts as it also operates European flights to airports that are not on the CDC’s list. Lufthansa and others are also in the process of canceling their flight schedules to smaller airports. Even before this announcement, Lufthansa alone canceled 23,000 flights.

You can find all of our coverage of Covid-19 here.

12 Mar 2020

Microsoft releases emergency patch for ‘leaked’ Windows 10 security bug

Microsoft has released a Windows patch for a security vulnerability that was prematurely disclosed earlier this week.

Details of the “critical”-rated bug were released on Tuesday as part of the software giant’s typical monthly release of security patches, what it calls Patch Tuesday. The bug exists in the latest version of Windows’ server message block, known as SMB, which lets Windows communicate with devices, like printers and file servers, on the network and across the internet.

A successful exploit of the SMB bug could allow an attacker to remotely run malicious code on any vulnerable computer.

Jamie Hankins, head of security and threat intelligence research at Kryptos Logic, said some 48,000 internet-connected unpatched servers are vulnerable to exploitation. But the figure is likely to be far greater as it doesn’t take into account all of the other vulnerable computers connected to those unpatched servers.

News of the bug prompted fears that attackers could launch “wormable” attacks that spread rapidly across networks, like the WannaCry attack in 2017.

Now two days later, Microsoft has patches to fix the vulnerability for Windows 10 and Windows Server 2019, versions 1903 and 1909.

Earlier versions of Windows — including Windows 7, which Microsoft recently stopped providing patches for — are not affected by the vulnerability.

It’s not clear exactly what led to the inadvertent disclosure. Researchers at security firms Fortinet and Cisco released blog posts describing the vulnerability, but later removed references to the bug.

The patches are available through the typical update mechanisms, including Windows Update.

12 Mar 2020

New Twitter client Brizzly+ lets you ‘edit’ and auto-delete your tweets

Brizzly, the name associated with a long-gone Twitter client, and later, a goofy project highlighting our addiction to social media, is coming back. And this time, it’s focused on serving the needs of Twitter power users in search of features Twitter itself has failed to build — like an Edit button and an auto-deletion option for tweets, among other things.

These features and more are a part of a new subscription service, Brizzly+, which offers a robust toolset built on the Twitter API.

Brizzly+ offers a simple Twitter client that shows your home timeline and allows you to like and post tweets.

But the most in-demand feature is Brizzly’s version of an Edit button for tweets.

Twitter, for whatever reason — complexity, confusion, or just not caring — has consistently refused to build an Edit button, despite the feature being a top request among Twitter users who want to correct typos in their tweets. That left third-party Twitter apps to step in to meet users’ needs. In the third-party Twitterific app, for example, the company worked around the problem by adding a “Delete and Edit Tweet” action that would let you correct a tweet by replacing it with a new one.

Brizzly+ handles the edit tweet feature a bit differently, however. According to Brizzly founder Jason Shellen, former Head of Product at Slack, the Brizzly+ ‘Undo’ feature involves the client briefly storing your tweets before posting them. This allows you to go back and make corrections as needed before they go live. You can even configure how long of a delay you need, which can be anywhere between 10 seconds and 10 minutes.

Another feature called “Redo Tweet” will help you to fix your typoed tweets after they’ve gone live. This works more like Twitterific, as it deletes the old tweet and replaces it with a new one. But Brizzly+ helpfully copies the post into a new field, allowing you to make the changes quickly.

Auto-deleting tweets has become a more in-demand request among Twitter users in recent years. In part, this is because things posted online years ago on the then much smaller social network today may come across as too personal, too oversharing or just embarrassing. But some high-profile Twitter users have also been targeted by critics who dug up old tweets to shame them. One of the more notable examples was the 2018 firing of director James Gunn from the “Guardians of the Galaxy” franchise after Twitter users pulled up a series of past, offensive tweets. Gunn was later reinstated but the campaign to take him down raised awareness of how older tweets could be problematic.

A number of services are available today that focus on mass-deletion or auto-deletion or bot. Some even have hundreds of thousands or even millions of users, according to a 2019 story by The New York Times.

With Brizzly+, Twitter users can opt to instead just have their tweets automatically erase themselves after 24 hours. Once enabled, the feature turns Twitter posts into ephemeral instead of permanent content. That’s similar to something Twitter itself is now testing with its Stories-like feature, called “Fleets.” But Fleets are a part of a separate product, so they don’t really address users’ concerns over their tweeted content.

There’s also a handy addition to the Brizzly+ auto-delete feature called “Fave to Save.” This allows you to set a threshold of likes for your tweets in order to prevent them from being auto-deleted. The option may make sense for people who are less concerned with their tweets’ content, but want to seem more popular on Twitter by highlighting their best content when you visit their profile.

Finally, for a little fun, Brizzly+ lets you replace Twitter’s “What’s happening?” prompt in the edit window with a custom phrase of your own choosing.

Brizzly’s founder Jason Shellen has worked on a number of top social and communication apps over the years, most recently, Slack. Earlier in his career, he worked at Pyra Labs, maker of Blogger, which sold to Google in 2003. At Google, he continued to work on Blogger, created Google Reader, and helped Google acquire companies like Feedburner, Picasa, and Measure Map. After Google, Shellen sold his startup Thing Labs, maker of Brizzly, to AOL in 2010 where he stayed to work on AIM and messaging. His next startup, Hike Labs, sold to Pinterest.

Shellen bought back Brizzly from AOL/Oath (Oath became Verizon Media, which also owns TechCrunch). In 2018, he relaunched it for a joke before developing Brizzly+. That original post-to-nowhere version of Brizzly remains, but is now called Brizzly Zero.

The new Brizzly+ subscription service costs $6 per month which reduces to $5 per month, when billed annually. It’s also offering a two-week free trial.

For now, Brizzly+ is only a web client, but the company lists a native iOS app among the ideas it’s planning to work on next, along with image upload, dark mode, tweet history deletion, and others.

Twitter has had a contentious history with third-party clients, even actively trying to shut them down at times But interestingly, Twitter has been expressing support for Brizzly+.

“We love to see developers building things that improve on a core piece of Twitter — like Tweet compose. They’re helping people do things that weren’t otherwise possible,” said Ian Cairns, Head of Product for Twitter’s Developer Platform, in a statement shared with TechCrunch. “This was one of the best parts of the Twitter API in the early days, and we know we haven’t always made it easy. We’re starting to change that,” he added.

12 Mar 2020

Apple could announce new MacBook models with scissor-switch keyboards soon

According to a new report from analyst Ming-Chi Kuo, Apple could unveil new MacBook Pro and MacBook Air models with scissor-switch keyboards. MacRumors first noticed the report, TechCrunch obtained the research note as well.

Apple has already updated the big MacBook Pro in November. The company slightly increased the size of the display from 15” to 16” without any meaningful changes in overall size. Apple also abandoned the controversial butterfly keyboards. The 16-inch MacBook Pro now relies on a more traditional scissor-switch keyboards.

But Kuo thinks Apple will ship updated MacBook models with a scissor-switch keyboard at some point during the second quarter of 2020. So you can expect a MacBook Air and small MacBook Pro update in the near future. Apple could use this opportunity to increase the size of the display of the 13-inch MacBook Pro model as well.

In addition to those minor but important updates, rumor has it that Apple is already planning bigger changes for the MacBook lineup. The first laptop with an Apple-designed ARM processor could ship in the last quarter of 2020 or the first quarter of 2021.

This change will have wide implications for developers as they’ll need to recompile their apps to run on ARM processors. Apple will likely lay out a roadmap so that third-party developers have enough time before releasing an ARM-based laptop.

There could also be a brand new laptop design in Q2 or Q3 of 2021. But Kuo is a bit vague on this front. Apple plans could still change.

12 Mar 2020

Senate bill seeks to ban Chinese app TikTok from government work phones

On Thursday, Sen. Josh Hawley (R-MO) and Rick Scott (R-FL) introduced legislation to further restrict the use of the popular viral video app TikTok on government devices.

The bill seeks to expand existing federal guidance prohibiting use of TikTok to encompass any U.S. government-issued device. The legislation is the most recent effort by U.S. lawmakers to limit Chinese-built tech software, devices and components for fear that those products have the potential to be leveraged by the Chinese government.

While other Asia-based social apps have struggled to gain a global foothold, TikTok quickly amassed more than a billion users worldwide and became a household name alongside American social media stalwarts like Facebook and YouTube. The app is owned by Beijing-based tech startup ByteDance.

Growth does appear to be slowing for ByteDance, but the app’s ubiquity raises alarms among China hawks like Hawley, who warns that the app could be compelled to share data with the Chinese government. In a release with the bill’s text, Sen. Scott called TikTok a “risk to our networks and a threat to our national security.”

“As many of our federal agencies have already recognized, TikTok is a major security risk to the United States, and it has no place on government devices,” Hawley said.

The bill comes as the Trump administration prepares a draft order that would ban federal agencies from buying foreign-made drones, another effort to curtail Chinese technology in the United States.

12 Mar 2020

Doing deals through Zoom? These investors have some tips

Investors are turning to remote-only meetings to combat COVID-19, which was officially declared a pandemic yesterday.

The novel coronavirus is already spreading via community contact in the Bay Area; an employee of South Park Cafe, a popular hub for techies and venture capitalists run by the credit card startup Brex, tested positive this week. The spot is a few hundred feet from a number of high-profile venture capital firms, including Kleiner Perkins.

But for many remote-friendly venture capitalists, making deals remotely is business as usual. We caught up with a few investors to learn how they make virtual dealmaking work for them, including its impact on their deal flow and portfolio diversity.

Founding partner of the W Fund Kate Brodock warned investors to not “devalue the process.”

“In-person is always ideal, but video still allows you to get a close-to-complete sense of the person in front of you — everything from facial expressions to body language to how they organize their desk,” Brodock said. “Making meaningful and informative connections through video is entirely possible.”

Turner Novak, a general partner at Gelt VC, has opted for a remote-friendly investment cadence since day one. He invests out of Ann Arbor, Mich.

12 Mar 2020

Clobbered by coronavirus econ news? Here’s an in-depth, 90 day rewind

There’s just been a torrent of economic news since the first identification of patients with COVID-19 in Wuhan, China in early December 2019 until the declaration of a global pandemic by the World Health Organization (WHO) yesterday. Investors have fled the public market, more and more companies are teetering on the abyss, and surprisingly, some companies and even entire markets are doing better than ever.

Given the insane levels of news and raw data flowing through us the past few weeks, we wanted to take a step back to look over what’s happened the past three months, picking through the most important stories that have been coming out of the markets.

We get paid to watch this stuff and we’re buried. So let us dig all of us out at once. We’ll look at a few different key areas, including global public markets, the sharp decline in the value of cryptocurrencies, what’s going on with recent and future IPOs, SaaS as a category, and the shelacking that airlines have received.

Major global markets have crashed (except one!), but at different levels and at different times

Nowhere has the red ink been flowing faster than on the major market indices. Just today, the Dow Jones Industrial Average crashed to the lowest level in more than a decade, and the index officially entered bear market territory earlier this week for the first time in 11 years.

But rewind to the beginning of December. The Dow was sitting at just above 28,000 heading into the holiday season, and the Nasdaq was at 8,672.84. There were concerns that the limited holiday season between Thanksgiving and Christmas (it was 6 days shorter thanks to where Thanksgiving landed) might impact America’s annual binge on shopping. But the retail and spending data ended up being spectacular, with 2019 likely the strongest holiday shopping season in American history.

Despite early coverage of the coronavirus in December and heightened global awareness in January, investors continued engorging themselves on equities throughout early winter. While the WHO declared the coronavirus a “public health emergency of international concern” at the end of January, the Dow actually hit its 52-week high two weeks later on February 12, closing that day at 29,551.42, or about a 5% increase from early December. Meanwhile, Nasdaq actually hit its 52-week high a week later on February 19th, closing at 9,817.18, up 13% from early December.

Those market highs were just 22 days ago.

Since then, the U.S. public markets have cratered. The Nasdaq has lost more than 24% of its value in just three short weeks, while the Dow has lost more than 26%. Circuit breakers have been tripped more than once, forcing the markets to close for a few minutes to give breathing room for investors. And the red ink looks poised to continue to wash over equities as more coronavirus cases are identified across the U.S. and globally.

That’s the view from the American stock markets, but the timings are quite a bit different across the world.

China, which was the original epicenter of the outbreak and faced its health consequences first, has seen massive gyrations in its markets as investors learned the scope and scale of the pandemic. The Shanghai Composite showed growth throughout December, rising more than 8% and peaking in mid-January at 3,115.57, just before the start of the massive Lunar New Year holiday, which began January 25.

Lujiazui financial district in Shanghai at dusk , China , Asia

Photo by Kiszon Pascal via Getty Images

China’s stock markets were closed for a week due to the holiday, and so no trading took place from January 23 to February 3. In that time of course, the WHO declared a public health emergency, and the full scale of the coming pandemic was starting to be realized by public market investors. When the markets re-opened, the Shanghai Composite lost 10% of its value, and closed on February 3 at 2,746.61.

Here’s the crazy part though — that drop hasn’t been repeated. In fact, the index reached a recent high of 3,071.68 on March 5, and has hovered in the 2,900 range for the past few weeks, despite the massive collapse in international equities. That’s still down from the index’s peak in early 2019, when a massive bull run pushed the index up by about a third from December 2018 to April 2019, only to see a massive crash by May. But investors in China seem equanimous about the country’s future economic growth and ability to weather the aftershocks of the pandemic.

A similar story emerges from South Korea, although without the same intense peaks and troughs. The country’s KOSPI index has barely budged in the past three months, down just under 3% from where it was in early December. The real hit though has been sustained on Japan’s Nikkei 225 index, which had been mostly flat from December to mid-February, only to crash hard over the span of just a few days. From a close of 23,479.15 on February 20, the index has lost 21% of its value to today.

Photo by Salvatore Laporta/KONTROLAB/LightRocket via Getty Images

Finally, we head to Europe, where again, the markets were mostly fine through much of this early period but have since crashed in tandem with the U.S. markets as the scale of the outbreak in Italy — now the EU’s third-largest economy since the UK left in Brexit — has become more fully known. The London-based FTSE 100 index has lost more than 30% of its value from a recent high of 7,651.40 on January 20 to around 5,300 today (trading is still open as we write this article). Like Nasdaq, the continental Euronext 100 index peaked on February 19, but has only lost a bit more than 10% since then, showing some surprising resiliency given the headlines emanating from Italy and elsewhere in the Eurozone.

So while global markets are all being slammed by investors, the intensities of their decline and their timings are in fact wildly different. The New York and London markets have been hit hard, while European markets seem to have some safety. And in Asia, the results are decidedly mixed, with China recovering, Korea staying flat, and Japan dropping like a rock. So while there is a lot of red ink to go around, it’s not flowing evenly to all corners of the globe.

Cryptocurrencies aren’t the digital gold refuge we thought they were

With the massive gyrations in the public markets, it’s perhaps not surprising that assets considered “safe” have seen massive interest from investors. U.S. treasury yields have declined to record lows, indicating that investors are willing to pay more for less returns in what are generally seen as safety assets. Meanwhile, gold has seen a surge of interest, rising more than 10% since early December.

So then, what the hell happened with cryptocurrencies?

According to CoinDesk’s Bitcoin Price Index, the price of BTC has cratered since a high mid-February of around $10,300 to today’s price at sub-$8,000, a nearly 25% decline. Ethereum’s ETH has seen an even more intense decline in the same period of 32%, and EXP has declined by almost 40%.

Digital gold, these are not.

Far from being a refuge from the turbulence of the public markets, cryptocurrencies seem to be crashing over the past few weeks at almost the exact same velocity as the major U.S. stock exchanges.

There has long been an open question of exactly what cryptocurrencies are, from a computing utility to a store of value to a form of “digital gold” that would be a bulwark against inflation and government intervention in the economy. It’s too early to declare that last narrative entirely dead on just three weeks of data, but the prices all but show that crypto isn’t exactly the safety asset you want in a massive global recession.

Recent IPOs decline, future IPOs delay

During the 2019 IPO cycle, a number of venture-backed companies debuted and performed well, including cybersecurity-focused CrowdStrike and, compared to its final private pricing, high-flying productivity company Slack. More recently, 2020’s slim IPO class of two companies has produced a big success as well, with One Medicals’s stock soaring after a conservative pricing cycle.

Not all news was good. Even before the recent selloff, there were a number of troubled offerings. SmileDirectClub’s debut was the stuff of nightmares, and both Uber and Lyft priced poorly only to lose more ground in initial trading.

However, 2019 was a generally good year for IPOs. The IPO-tracking Renaissance IPO ETF (exchange traded fund) rose nearly 30% in the period. That figure, coupled to the sheer dollar value of companies that debuted (Uber certainly helped there, but other large offerings like Pinterest mattered as well), led to the year’s IPO haul growing a smidgen over 2018’s result, with $65.4 billion raised by US-listed IPOs in the year according to Factset.

Even as 2019 was coming to a close, there was room for continued optimism. Bill.com proved to be an explosive IPO while Sprout Social managed a perfectly fine debut. Those results, coupled to the rising values at Uber and Lyft made the IPO market look pretty enticing.

One Medical’s incredibly strong reception in early 2020 cemented how open the IPO window was until very recently. Indeed, the One Medical debut came in early January. And over the next few weeks — the time period leading up to the recent selloff — DoorDash and Asana filed, followed by Procore and Accolade.

Then everything began to move in reverse. Uber and Lyft, after posting improving financials and boosting profit forecasts, entered into a steep selloff. Slack, which had recovered from recent lows in February, fell 15% in the downturn. Pinterest, another 2019 IPO that sold down some from its debut and rebounded in February, has also returned its gains, and more, in the recent selloff.

Meanwhile, Casper and SmileDirectClub, 2019 and 2018 D2C IPOs respectively, are so far down from their initial market prices that they now look like outright mistakes and not just slight mispricings by the two companies’ bankers. Casper has lost two-thirds of its market value, while SmileDirectClub has lost 75% since its market high. Apparently no one is smiling or getting a good night’s rest with the market the way it is these days.

So from a position of relative strength, the 2019 IPO window melted into an early 2020 cycle that looked strong. Companies were starting to line up to be the next out the gate. And, then, when the selloff came it tackled a number of recent debuts, crashing valuations and kneecapping revenue multiples. 

The IPOs we know about appear to be on hold, and the IPOs we expected (Airbnb, among others), are probably set back materially.

But not all lumps taken are the same size, and there has long been a category of startup, tech company, and venture-backed entity that soared above the rest. That is until recently, when it was the first into correction and the first into a bear market. Let’s talk about SaaS.

SaaS sheds shine as shares slip

Software as a service, better known as SaaS, has become the predominant way that software companies sell their wares today. Selling a discrete piece of software is now effectively an obsolete method of distribution. Services make revenue for vendors more regular, and can align incentives between users and developers. 

Whether you like SaaS or not as a user, tech companies and investors alike are smitten. Indeed, we’ve seen enterprise deals (a proxy of sorts for SaaS) overtake consumer deals at the Seed stage, and some VCs like Shasta have gone all-in on SaaS.

The public market has picked up the private market’s SaaS shine, bidding up shares of companies in the sector in recent years. This has led to a few results, including rising revenue multiples (how SaaS businesses are usually valued, instead of earnings multiples), some strong IPOs (see above), and rising startup valuations.

SaaS stocks have had their dips before. There was a judder in 2016, some bumps in 2018, and so forth. But nothing like what we’ve seen the past three months. SaaS stocks, as tracked by the Bessemer-Nasdaq index, neared correction territory (a 10% decline from recent highs) on March 6th. That was just a few weeks after setting all-time highs on February 19th (the same day that Nasdaq reached its peak as well). After more declines on March 9, SaaS stocks entered bear market territory (a 20% decline from highs).

For SaaS, long a market leader, to see its shares fall so much, so quickly, was an inversion of the norm. And likely a surprise.

SaaS and cloud stocks are still trading at over 10x times their trailing revenue (when compared to their enterprise value), but that number is shrinking as optimism fades. If SaaS and cloud companies dip under the 10x mark it will be a new, and unwelcome era for the category (or for the pessimists, a return to normalcy). That’s a world that could also see private investor optimism fade as the exit potential for SaaS startups diminishes. 

SaaS companies are still very valuable. And the best-in-class from the cohort are still richly valued. But SaaS has certainly given back some of its shine in this new market reality.

Except for one major company: Zoom. The video conferencing software has seen a huge rally on the public markets, rising nearly 50% over the past three months (and 77% since its IPO last year) as investors expect more and more users to work from home and therefore use video-conferencing technology. The company’s market cap has now soared to over $30 billion, a massive return, particularly for employees and investors who didn’t sell after the company’s lockup.

Global airlines — and Boeing — are looking at very hard times

Photo by Johanes Christo/NurPhoto via Getty Images

Finally, we have to talk about one industry that is just getting clobbered by coronavirus and that is tourism, and particularly the airline industry. With travel bans being announced by President Trump and tourists and business travelers avoiding international travel, few industries have been as massively hit as the travel sector.

Europe’s budget airline Norwegian Air has seen a nearly complete destruction of its market cap, declining in value 80% since the beginning of December 2019. Norwegian runs a variety of long-haul international budget routes, which are going to be massively impacted by the increasing number of travel restrictions being put in place by governments to quarantine the virus.

Meanwhile in the same period, Delta Airlines has lost about a quarter of its share price, which is significantly better than its U.S. competitor American Airlines, which has lost about 44% of its value, and United, which has seen a nearly 56% drop in its price. Smaller domestic airlines like Alaska and Southwest seem to be weathering the storm a bit better (both have more limited international flights than the legacy flag carriers), with drops of “only” 33% and and 21%, respectively.

Hotel chains are seeing roughly similar declines, with Marriott down 33% and Hilton down 23% since the beginning of December. And of course, one of the most anticipated IPOs of the year — Airbnb — was most likely delayed amidst declines in international travel and broader global macro challenges.

Yet, there is one more massive stock that has just been wallopped, and that is Boeing . The airframe manufacturer has seen a 55% decline in its shares since December amidst canceled orders (and probably far more cancellations to come), and continued delays in bringing its much-maligned 737 MAX aircraft back into service. The company is down nearly two-thirds from its peak in late February 2019, and given the cash crunch, has tapped into the remainder of a $13.8 billion loan that it raised in February.

What does the future hold for the travel industry? While we can scry on what’s coming up a bit, there remains huge ambiguity around how quickly coronavirus will be contained, and of course, how quickly customers will hop back on flights and start traveling again given the lingering fears that are sure to persist. While some brave young travelers are running through the travel gauntlet today thanks to record low ticket prices, the reality is that the industry is running on literally fumes, and the debt load for many of these companies was already at unsustainable levels even before this crisis. Expect many challenges here in the months ahead.

12 Mar 2020

Coda CEO Shishir Mehrotra on the future of the document

Productivity tools have been a white-hot space, with new startups seeming to nab funding on a daily basis.

Coda has been one of the more impactful productivity tools, pitching a richer and deeper collaborative document builder. The startup has picked up $60 million in funding from top investors like NEA, General Catalyst, Greylock Partners and Kleiner Perkins.

I recently spoke to CEO Shishir Mehrotra about how his startup has aimed to rethink the document.

Below is a chunk of my interview, which has been edited for length and clarity.


TechCrunch: Productivity is a very hot space right now. How has Coda shifted since you started it in 2014?

Shishir Mehrotra: You’ll find companies where what they’re doing today and what they said they were going to do at the beginning is totally different. We’re pretty close and I think you could attribute that to — if I was going to be really generous I’d say we’re prescient, and if I was being not so generous, I’d say we’re super-stubborn.

Our Series A was really interesting because my first company took almost a year to raise a half-million bucks. This one took a weekend to raise 25 million bucks. My Series A deck was 69 slides long, which I would never recommend for anybody. It was basically a series of mocks of what I thought the product was going to become, because that’s all that really mattered and that’s roughly what we’ve ended up building. So with the overall perspective of what the original vision was and what I thought the product would feel like, I think we’re pretty close.

12 Mar 2020

Europe’s Deliveroo and Glovo switch on contactless delivery during COVID-19 pandemic

European on-demand food delivery startups are starting to add ‘contactless’ deliveries in response to the SARS-CoV-2 pandemic.

Earlier this month U.S. startups including Postmates and Instacart added an option for customers to choose not to have their meal handed to them by the courier — and instead have it dropped off at their door without the need for human contact. In China similar services began adding contactless deliveries last month.

Today UK-based Deliveroo said it will launch a no-contact drop-off option early next week.

“At Deliveroo we are taking action to keep our customers, riders and restaurants safe. To make our delivery service even safer we are introducing a no-contact, drop-off service,” it told us.

Currently, Deliveroo customers not wanting to expose themselves — or, indeed, the courier delivering their food — to unnecessary human contact can add a note to an order to request a no-contact drop off.

According to the latest World Health Organization (WHO) situation report on Covid-19 the UK had 373 confirmed cases and six deaths as of yesterday.

Deliveroo told us it has plans in place to respond should a rider be diagnosed with the virus or be told to isolate themselves by a medical authority. This includes a multi-million pound fund that it said will be used to support affected riders by paying in excess of the equivalent of UK statutory sick pay for 14-days.

Other steps it’s taking include ordering hand sanitizer for riders and setting up a dedicated support team in each market to answer any queries or questions riders have.

“Riders’ safety is a priority and we want to make sure those who are impacted by this unprecedented virus and cannot work are supported. Deliveroo will provide support for riders who are diagnosed with the virus or who are told to isolate themselves by a medical authority,” the company added.

In yesterday’s budget the UK chancellor set out measures intended to support gig workers during the Covid-19 crisis, announcing a £500M boost to the benefits system and steps to make it quicker and easier for self employed people to access social security — a move unions were quick to characterize as a sticking plaster atop the systemic problem of precarious gig work. 

“It is unfortunate that it takes a global health pandemic for this government to recognise that precarious workers need some form of sick pay,” said the Independent Workers Union of Great Britain’s general secretary, Jason Moyer-Lee, in a statement. “Rather than half-baked proposals on benefits, the government should be ensuring that all workers have properly enforced worker rights, including full sick pay from day one. The unaffordability of becoming ill or injured is something precarious workers face on a daily basis, and it needs a permanent solution.”

Over in the European Union, Spain’s Glovo also told us it’s implementing new measures globally from today — including recommending ‘no contact’ deliveries and removing the requirement for couriers to obtain a mobile signature from the customer.

Italy, the European country most severely affected by the novel coronavirus outbreak thus far, is one of Glovo’s biggest markets.

This month the government announced a nationwide lockdown to try to contain the spread of the virus.  Per the WHO, Italy had 10,149 confirmed cases of Covid-19 as of yesterday morning and 631 people had died.

Yesterday the Italian prime minister announced a further tightening of quarantine rules, closing all bars and restaurants to the general public but allowing for home delivery — leaving the door open for meal delivery startups to continue operating. Food stores in Italy have also not been shut.

A report by UBS today looking at the impact of Covid-19 on online food delivery across multiple markets suggests there is a general uptick in meal delivery demand in most markets, including Italy. Though the investment bank cautions this could change — highlighting the risk of supply disruption and the consumer safety concerns related to eating pre-prepared meals during a health crisis, as it says has been the case in China (with grocery delivery growing as meal delivery orders slumped).   

It’s not clear how Glovo’s on-demand business is weathering the coronavirus storm. A spokesman told us it’s unable to share any data regarding the rise/fall of orders in Italy during the quarantine.

It’s worth noting the startup has never been solely focused on meal delivery — with the app supporting requests for anything (practicable) to be delivered by bike courier in the urban centers where it operates.

Groceries have also been a growing area of focus for Glovo which has been building out a network of dark supermarkets to support fast delivery of convenience shop groceries.

When we asked it about support for riders, Glovo told us it will be covering courier incomes for 2-4 weeks during the Covid-19 outbreak if they report being sick.

“The health and wellbeing of our couriers and customers is our top priority and we think these practices will help give some peace-of-mind to our fleet, while also decreasing the interaction and contact between both parties,” said the spokesman.

We also asked Uber Eats — which operates a meal delivery service in multiple markets across Europe — what measures it’s taking to respond to the Covid-19 pandemic.

A spokeswoman told us it’s currently working to inform customers of an existing ability to communicate with delivery people via the app to give them specific guidance on where and how they’d like deliveries made — such as leaving a note to say ‘leave at door’ or ‘leave in lobby/reception’.

“Safety is essential to Uber and it’s at the heart of everything we do. In response to the ongoing spread of coronavirus, we’ve reminded Uber users that they can request deliveries be left on their doorsteps,” Uber Eats said in a statement.

“We’re simultaneously at work on new product features to make this process even smoother, which we hope will be helpful to everyone on the platform in the coming weeks,” it added.

Uber also confirmed it will compensate drivers and delivery people who have to go into quarantine for up to 14 days — provided they are able to show documentation confirming the diagnosis; or if they have to self isolate or get removed from the app at the direction of a public health authority.

The company added that it has a dedicated global team, led by SVP Andrew Macdonald and advised by a consulting public health expert and public health organizations, working on its Covid-19 response.