Author: azeeadmin

14 Jul 2021

Aidoc raises over $66M for AI radiology analysis technology

Aidoc, an artificial intelligence company that develops triage and analysis software, is about to double its funding. On Tuesday, the company announced a round of $66 million. Before that the company had raised about $67 million in its five-year lifetime. 

Aidoc develops “decision support” software based on artificial intelligence. This software can read images like CT scans, detect certain abnormalities, and advise radiologists on what to do with certain patients. So far, the company’s algorithm, called BriefCase, has been approved by the FDA to evaluate patients with intracranial hemorrhage, large vessel occlusion (a type of stroke), cervical spine injuries, pulmonary embolisms, incidental pulmonary embolisms, intra-abdominal free gas, and rib fractures

The algorithms were approved via the FDA’s 510(k) premarket pathway – which allows for fast adoption of technology that is substantially similar to other products on the market. Most algorithms are approved via that pathway, as there is no specific regulatory pathway for these products in the US (though the FDA is continuously workshopping its oversight of AI and machine learning). 

“What’s really unique about us as a company is the breadth and scope of what we do. Instead of building one solution we spend the time building a platform that can accelerate AI development at a really rapid pace,” says Elad Walach, the company’s founder and CEO. “This is why today we have the most FDA cleared solutions on the market.”

The current funding round was led by the New England VC firm General Catalyst. Chris Bischoff, a managing director of General Catalyst, says the firm was convinced by the strength of the Aidoc’s team, and the seven FDA clearances. However, they were most attracted to the company’s larger approach: create an algorithm (or series of them) that addresses many different conditions. 

In short, the company aims to help hospitals build an entire A.I strategy that can be applied to different conditions over time. 

“It’s this sort of consultative approach, that they’re going in as a partner rather than a vendor,” says Bischoff. “It’s not just effectively a point solution, it’s a workflow tool.” 

The biggest question facing Aidoc, or any other startup in the field of artificial intelligence, though, is whether it can convince hospitals and clinics to adopt an AI strategy in the first place. 

Aidoc is a software made for radiologists – a group that is dwindling faster than most would like to see. Though the US Bureau of Labor Statistics projects a 7 percent increase in need for radiologists by 2029 as the population grows older, The Association of American Medical Colleges predicts the country will experience a shortfall of specialists – a group which includes radiologists. 

That shortfall could range from 17,100 to 41,900 (these numbers include radiologists among other specialities, but the report doesn’t break down exactly how many radiologists are included in that count). 

The UK, however, is already struggling with a radiologist shortage that ranges from 27 to 37 percent, depending on location. 

AI has been proposed as one solution to the widening radiologist shortage – per the American Medical Association’s report: “advances in artificial intelligence could improve the productivity of radiologists, pathologists, and others,” it notes. 

It’s only a partial solution. Though we might be able to make each individual radiologist more productive with A.I., even Walach notes that A.I software can’t really diagnose a patient all on its own. 

“Definitely a radiologist needs to confirm the findings,” he notes.  “That the AI solution doesn’t do anything without the radiologist.” 

At this point, the pitch for AI in the world of radiology is that it’s a tool, not a replacement for a trained radiologist. And there’s been a lot of academic work done to develop these AI tools: There were an estimated 596 papers on the topic in 2010 and 12,422 by 2019.

Despite this, AI has yet to truly become a go-to for radiologists. A 2020 survey done by American College of Radiology found that just 30 percent of radiologists were using A.I in their practices – the authors called the penetration of the technology “moderate.” Only 20 percent of those not using A.I said they had plans to purchase it in the next one to five years. 

We may be poised to see a bit of an uptick in the use of A.I. in clinics or hospitals post-coronavirus. Some hospitals turned to A.I facing shortages of staff and high patient loads. 

That said, Walach says that it wasn’t a major boon to Aidoc. If anything he says it slowed the company’s growth (though it was still trending upwards anyway – Walach estimates the company increased contracted annual recurring revenue seven-fold between Q1 of 2020 and Q1 2021). 

Instead, he attributes the growth to a wave of research on A.I’s impact on patient welfare beyond initial diagnosis. He points to studies that have found A.I can reduce length of hospital stays by identifying which patients to send home

“I think the biggest trends in this market is that one more and more evidence is starting to come up that AI has significant downstream benefits,” Walach says. 

Despite barriers to widespread adoption of AI, Aidoc has a long list of commercial partners. The company has almost 600 partnerships with hospitals and clinics including Radiology Partners, Yale New Haven Medical Center, Cedars-Sinai Medical Center, UMass, University of Rochester Medical Center, LucidHealth, 4ways Healthcare, Telemedicine Clinic, Grupo Fleury, University Hospital of Basel, Sheba Medical Center, Hadassah Medical Center, and Global Diagnostics Australia.

Meanwhile, the company projects that it will be used in 10 percent of US hospitals within two years. 

To some extent, Bischoff argues that the adoption of Aidoc at other high profile health centers could help drive this growth. That could perhaps signal that the company may overcome the slower-than-expected leak of A.I from lab to clinic. 

“That ability to drive high levels of trust – that would allow that deeper integration,” he says. “There’s a little bit of a lighthouse type dynamic in healthcare where if the leaders do certain things others follow.”

Aidoc is headquartered in New York, with a research branch in Israel and has about 200 employees. With this new round of funding, the company plans to invest heavily into R&D and has plans to double the amount of conditions evaluated by the company’s algorithms.

14 Jul 2021

Microsoft launches Windows 365

Microsoft today launched Windows 365, a service that gives businesses the option to easily let their employees access a Windows 10 desktop from the cloud (with Windows 11 coming once it’s generally available). Think game streaming, but for your desktop. It’ll be available for business users (and only business users), on August 2, 2021.

Announced through a somewhat inscrutable press release, Windows 365 has been long expected and is really just an evolution of existing remote desktop services.

But hey, you may say, doesn’t Microsoft already offer Azure Virtual Desktop that gives businesses the option to let their employees access a Windows PC in the cloud? Yes, but the difference seems to be that Windows 365 is far easier to use and involves none of the complexity of setting up a full Azure Virtual Desktop environment in the Azure cloud.

But couldn’t Microsoft have made Azure Virtual Desktop easier to use instead of launching yet another virtual desktop service? Yes, but Azure Virtual Desktop is very much an enterprise service and by default, that means it must play nicely with the rest of the complexities of a company’s existing infrastructure. The pandemic pressed it into service in smaller companies because they had few alternatives, but in many ways, today’s launch is Microsoft admitting that it was far too difficult to manage for them. Windows 365, on the other hand, is somewhat of a fresh slate. It’s also available through a basic subscription service.

“Microsoft also continues to innovate in Azure Virtual Desktop for those organizations with deep virtualization experience that want more customization and flexibility options,” the company says. At least we know why the company renamed Windows Virtual Desktop to Azure Virtual desktop now. That would’ve gotten quite confusing.

Image Credits: Microsoft

This also gives Microsoft the opportunity to talk about “a new hybrid personal computing category” its CEO Satya Nadella calls a ‘Cloud PC.’ It’s a bit unclear what exactly that’s supposed to be, but it’s a new category.

“Just like applications were brought to the cloud with SaaS, we are now bringing the operating system to the cloud, providing organizations with greater flexibility and a secure way to empower their workforce to be more productive and connected, regardless of location,” Nadella explains in today’s press release.

But isn’t that just a thin client? Maybe? But we’re not talking hardware here. It’s really just a virtualized operating system in the cloud that you can access from anywhere — and that’s a category that’s been around for a long time.

“Hybrid work has fundamentally changed the role of technology in organizations today,” said Jared Spataro, corporate vice president, Microsoft 365. “With workforces more disparate than ever before, organizations need a new way to deliver a great productivity experience with increased versatility, simplicity and security. Cloud PC is an exciting new category of hybrid personal computing that turns any device into a personalized, productive and secure digital workspace. Today’s announcement of Windows 365 is just the beginning of what will be possible as we blur the lines between the device and the cloud.”

 

 

14 Jul 2021

Mobile.dev launches with $3M seed to catch app issues pre-production

As mobile developers build apps, they push them out into the world and problems inevitably develop, which engineers have to scramble to fix. Mobile.dev, a new startup from a former Uber engineer, wants to flip that story and catch errors before the app launches. Today, the company emerged from stealth with a beta of their solution and a $3 million seed investment led by Cowboy Ventures with participation from multiple tech luminaries.

While he was at Uber, company CEO and co-founder Leland Takamine says that he observed this workflow where an app was put out in the world, a company set up tooling to monitor the app and then worked to fix the problem as users reported issues or the monitoring software picked them up. At Uber, they began building tooling to try to catch problems pre-production.

When he started mobile.dev with COO Jacob Krupski, the goal was to build something like this, but for every company regardless of the size. “The insight that we had was that anything we could do to catch problems before releasing an app was 100 times more valuable than anything that you can monitor in production,” Takamine told me.

And that’s what the company aims to do.”Our mission at mobile.dev at a high level is to empower companies to deliver high quality mobile applications. And more specifically, stop sacrificing users and start catching issues before you release,” he said.

He says that when he speaks to app developers about a solution like this, they are intrigued because as he says “it’s really a no-brainer” question, but unless you have the scale of a company like Uber and vast engineering resources there hasn’t been a solution like this available for the average company or individual developer. And it was that deep technical expertise he built at Uber that laid the groundwork for what they are building at mobile.dev.

The two founders launched the company a year ago and have been working with design partners and initial customers, particularly Reddit. The product goes into beta today. For now, they are the only two employees, but that is going to change with the new capital as they look to add more engineering talent.

With a very specific set of skills required to build a solution like this, it makes it even more challenging to hire diverse employees, but Takamine says that the goal is to build a diverse team. “I think it’s making sure that we look beyond just our immediate network and making sure that we’re looking at diverse sources,” he said.

The company launched during the pandemic and with just the two founders involved have been fully remote up until now, and they intend to keep it that way as they add new employees in the coming months.

“We’re going to be fully remote, I think we have a great advantage that we’re starting from remote, and it’s much more difficult to transition from an office to remote. So we’re starting from first principles here and building our culture around remote work,” he said.

14 Jul 2021

Dear Sophie: Tell me more about the EB-1A extraordinary ability green card

Here’s another edition of “Dear Sophie,” the advice column that answers immigration-related questions about working at technology companies.

“Your questions are vital to the spread of knowledge that allows people all over the world to rise above borders and pursue their dreams,” says Sophie Alcorn, a Silicon Valley immigration attorney. “Whether you’re in people ops, a founder or seeking a job in Silicon Valley, I would love to answer your questions in my next column.”

Extra Crunch members receive access to weekly “Dear Sophie” columns; use promo code ALCORN to purchase a one- or two-year subscription for 50% off.


Dear Sophie,

I’m a postdoc engineer who started STEM OPT in June after failing to get selected in the H-1B lottery.

A colleague suggested that I apply for an EB-1A for extraordinary ability green card, but I have not won any major awards, much less a Nobel Prize. Would you tell me more about the EB-1A?

Thanks!

— Bashful in Berkeley

Dear Bashful,

Thank you for reaching out to me! Most people who get green cards through the EB-1A process are far from achieving a Nobel Prize — don’t worry, it’s still possible!

My law partner, Anita Koumriqian, recently talked with Lanie Denslow, a cultural competence and business protocol consultant who helps companies and professionals navigate cultural differences in today’s complex, fast-moving and global business environment. In the Immigration Law for Tech startups podcast episode, they talked about how culture drives behavior and how we need to understand the culture an individual comes from in order to understand their actions and approaches.

A composite image of immigration law attorney Sophie Alcorn in front of a background with a TechCrunch logo.

Image Credits: Joanna Buniak / Sophie Alcorn (opens in a new window)

Along those lines, I often find that many international professionals and students who qualify for an EB-1A are extremely modest and underestimate their abilities and achievements. In American culture, professionals are expected to promote their abilities and accomplishments or personal branding. While that practice is accepted in the United States, it’s frowned upon in many other countries, where modesty is more culturally valued.

That means many international professionals and students — perhaps even you — may feel out of their comfort zone when submitting an application for an EB-1A extraordinary ability green card and gathering the five to eight recommendation letters from individuals who are qualified to assess their work and achievements.

Before I dive in further, I suggest you consult an experienced immigration attorney who can assess whether you would be a strong candidate for an EB-1A or if other options would better suit your situation and goals. You should consider talking to your employer about sponsoring you for a green card, and know that you can also file a petition on your own. The EB-1A and EB-2 NIW (National Interest Waiver) are two employment-based green cards for which the beneficiaries can self-petition (without an employer sponsor).

Qualifications for an EB-1A

To qualify for an EB-1A, you must meet any three of the following:

  1. You have received nationally or internationally recognized prizes or awards for excellence. These awards should be post-university level and might be able to include such things as VC funding, pitch competitions and international hackathons.
14 Jul 2021

Simpplr raises $32M for its intranet platform

Simpplr, a modern platform for building intranet sites (or ’employee communications and enablement platforms,’ as the company calls it), today announced that it has raised a $32 million Series C round led by Tola Capital. Norwest Ventures, which led the company’s Series B round last year, as well as Salesforce Ventures and George Still Ventures also participated. This brings Simpplr’s total funding to just over $61 million.

As Simpplr CEO and founder Dhiraj Sharma told me, the Series B round was meant to help the team accelerate product innovation and development. Unsurprisingly, the COVID-19 pandemic only increased demand for digital workplace solutions like Simpplr. As Sharma noted, the company’s thesis was always that the world was moving toward remote/hybrid work. The pandemic only accelerated this process and with that, the sense of urgency in its customer base to modernize their own platforms for communicating with their employees. To keep up with this growth, the company doubled its team since last August (though Sharma, just like many other startup founders I’ve recently talked to, also bemoaned that it’s becoming increasingly hard to find talent).

The company says that it added 100 enterprise customers over the course of the last year. Today, its customer base includes a number of early adopters like Splunk or Nutanix, which were always building toward a global workforce and always had a need for a product like Simpplr. But due to the pandemic, more traditional businesses like Fox, AAA insurance or Renewal by Andersen also needed to quickly find ways to support their newly remote workforces.

“When this pandemic happened, there were lots of traditional companies who didn’t think that they would be doing remote work as much in the near future as they had to,” Sharma said. “For them, things changed and then what they realized is that they did not have effective means of formal employee communication and also lacked the digital employee experience — and they realized that very quickly.”

Simpplr is obviously not the only intranet solution on the market, but Sharma argues that the service isn’t just recognized by analyst firms like Gartner and Forrester, but also highly reviewed by its customers, in large parts thanks to its focus on user experience. “UX is our number one strength and differentiator. We have been pushing the boundaries of intranet for last five years,” he said and cited features like the company’s auto-governance engine, which he likened to a “Roomba for your intranet.”

Image Credits: Simpplr

Analytics, too, is another area where Simpplr is trying to differentiate itself. “Our company’s mission is to help companies build a better workplace — and unless we can show the areas of improvement and provide insights like how to do something better, we just become a dumb tool,” he said. “For us, what is very important is not only that you are communicating but helping our customers to understand what’s working and what’s not working. What’s the impact of the communication and how are your employees feeling about it?”

Looking ahead, the company is working on building more AI into its tools – including its analytics — to help companies better communicate with their employees and understand the impact of those messages.

As for the new funding round, Sharma noted that he bootstrapped his previous two companies, which has made him take a somewhat conservative approach to fundraising. “When I used to hear that your investors or VCs expect growth at all costs, I just could never understand that,” he said. “So while building this company, even though this is a venture-funded company, I still wanted to make sure that I use the finances responsibly and I build a business in a sustainable manner. I wanted to make sure that if we raised a large investment, we have a proper use for that investment and that this investment will bring the right results.”

Tola Capital principal Eddie Kang will now join Simpplr’s board. “The future of work is hybrid and Simpplr is essential to a company’s ability to engage with employees,” he said. “As enterprise software investors, what excites us about Simpplr’s platform is that it allows leadership teams to streamline communications across channels and provides a turnkey platform that drives value to customers very quickly. Our partnership with Simpplr will accelerate its roadmap to meet the needs of global business leaders and communications teams.”

14 Jul 2021

M1 Finance raises $150M in SoftBank-led Series E, boosts valuation to $1.45B

Just over four months after announcing a $75 million Series D, M1 Finance today is announcing a new $150 million Series E round of funding led by SoftBank’s Vision Fund 2.

The financing, which also included participation from existing backers, propels the Chicago-based fintech to unicorn status with a valuation of $1.45 billion. It also marks M1’s fourth funding round in just over a 13-month time frame, and brings its total raised since its mid-2015 inception to over $300 million. Previous investors include Coatue Management, Left Lane Capital, Jump Capital and Clocktower Technology Ventures, among others.  

At the time of its Series D in March, M1 was “near unicorn status,” according to founder and CEO Brian Barnes.

The startup combines three different traditional fintech services into one (automated investing, borrowing and banking/spending) and has seen rapid growth over the past couple of years. At the time of its last raise in early March, for example, it had reached $3.5 billion in AUM (assets under management). Today, the company says it now has $4.5 billion in AUM, which is up more than fivefold compared to 18 months prior, according to Barnes.

Since July 1, 2020, the company has more than doubled its user base and tripled its AUM.

Image Credits: M1 Finance

M1 first launched to the public in late 2016 with the mission of building a platform that would help people manage and grow their money “with control and automation – for free.” (For more details on just how M1 makes its money, check out its blog here).

Today, the company says it has “hundreds of thousands” of customers that either invest, conduct digital checking or access portfolio lines of credit through its platform.

Like many other companies, M1 saw a pandemic-driven boost in business.

In particular, there seemed to be a surge of new interest in investing, particularly by millennials, according to Barnes. 

Image Credits: M1 Finance founder & CEO Brian Barnes

“Lockdown led many to decrease their spending, while an uncertain future increased the appetite to build wealth for the long-term through investing,” he told TechCrunch. “M1 experienced this firsthand. We quadrupled our assets under management since the start of the pandemic last March… and saw a 3x increase in signups in January 2021 compared to the month prior.”

Last December, M1 launched Smart Transfers, allowing its “Plus” clients to automate financial goals based on pre-set rules. In February of this year, it released Custodial Accounts, giving M1 Plus parents or guardians the ability to invest in portfolios for younger generations. In June, M1 launched Send Check, which allows M1 Plus clients to send physical checks from their M1 Spend Plus checking accounts.

“We always want to be the ones pushing for change, just as we have by moving away from the manual input of every trade or one-size-fits-all portfolios,” Barnes said. “Our plan is to continue to innovate across Invest, Borrow and Spend, finding ways to make complex processes seamless.”

Munish Varma, managing partner at SoftBank Investment Advisers, says his firm believes M1 is “well-positioned to consolidate users’ financial lives on a one-stop super-app with its Invest, Spend and Borrow products.”

The company plans to use its fresh capital to build new products and features, further “innovate” its platform and do more hiring. M1 has grown its headcount from 40 at the start of 2020 to 250 employees today.

As my colleague Alex Wilhelm pointed out when covering M1’s Series D, the company is not the only service in the savings, investing and spending spaces that has seen growth in the last year. Robinhood and Public have done well on the investing side of things, and Chime has scaled quickly in the spending and saving markets.

14 Jul 2021

Your funding round isn’t special, but you might be

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

For this week’s deep dive, Alex and Natasha and Danny decided it was time to chat about funding rounds. Yep, everyone’s favorite topic, just in time for the return of our wonderful producer Chris.

To help us navigate these particular waters, we had our friend and friendly competitor Alex Konrad on the show. Konrad is a senior editor over at Forbes, and part of the founding duo behind the Midas Touch newsletter. We like him – and his puppy!

With four of us around the Zoom table, here’s what we got into:

  • An overview of the venture capital market in Q2. You can read TechCrunch’s coverage of the global numbers here, and our further exploration of the US market here. TechCrunch has more coming on the matter, so stay tuned.
  • While the show includes the staggering statistics on the current funding frenzy, we soon broadened the conversation to why it all matters.
  • Consider this a peek into the reporter’s notebook! We spoke about the supply and demand for covering funding rounds, the imbalance in who receives what money, and how an overall reader ad writer numbness to that $2 million pre-seed impacts the headlines.
  • Which landed us into our final section: how to stand out in the overall deluge of funding rounds. Here we all had a take, because all reporters find different things interesting. Here we answer questions about what metrics to pay attention to, how to be more than a number in your pitch, and the value of talking about topics other than your startup’s success.

Thanks again to Alex K. for joining the show! Find him on Twitter,https://twitter.com/alexrkonrad and check out his work at Forbes.

Chat with everyone on Friday, a show that is already coming together to be a scorcher. A bit like the weather. Except in San Francisco. Natasha is cold!

Equity drops every Monday at 7:00 a.m. PST, Wednesday, and Friday at 6:00 a.m. PST, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts!

14 Jul 2021

Acelerate raises $14.44M Series A to turn existing restaurants into cloud kitchens

Acelerate, a software company looking to help restaurants make the most out of their infrastructure, is today announcing the close of a $14.44 million Series A financing led by Sequoia Capital.

The startup was founded by George Jacobs, who grew up working in his family’s pizzeria. He attended USC with a plan to get a business degree and ultimately expand Georgee’s Pizza, but realized that there was an opportunity beyond his own family restaurant to help all kinds of restaurants in the wake of the tech boom.

After a couple of years at Doordash, he came up with the idea for Acelerate, a startup working to give restaurants a way to make the most of their infrastructure.

The first piece of the business is a simple software solution that allows restaurants to manage their entire digital footprint, from order management, pricing, menu updates and changes, to sales and marketing. The idea is that many restaurants are selling through their own brick-and-mortar location, of course, but also selling through a bevy of other platforms like Doordash, Uber Eats, or Seamless. On top of that, their restaurants are listed on Opentable, Yelp, and other marketing platforms.

It can be a lot to manage.

Acelerate’s SaaS product allows restaurants to manage all of these platforms from a single spot.

But where the company really differentiates from rival players is its licensing business. Acelerate has developed seven proprietary restaurant brands, all with their own menus. They license those brands, complete with the recipes, cooking instructions, and a training guide to restaurants who want to offer more through their online sales portals.

For example, an ice cream shop working with Acelerate may have a strong business in the summer, but struggle in the winter. That same ice cream shop may have a full working kitchen that rarely gets used save for what it takes to make ice cream and cones.

Acelerate allows that shop to license the rights to operate a burger shop or a BBQ joint out of that same space, teaching employees how to make a bacon cheeseburger or a rack of ribs, thus creating an additional revenue stream for that restaurant during leaner months for its traditional business.

Moreover, Acelerate not only licenses its own brands, but works with existing restaurant brands to license out their menus to other restaurant partners.

Thus far, Acelerate has signed on three existing restaurants as brand licensing partners.

Big chains, like Applebees, only use the software piece of Acelerate, but smaller restaurants gravitate toward the licensing product as a way to expand their business, it said. As cloud kitchens trend upward, the startup has found a way to turn existing restaurants into cloud kitchens, as well.

The software side of the business operates as expected, on a monthly subscription model. On the licensing side, restaurants can license one of the brands offered through Acelerate, either homegrown or third-party. Acelerate collects a 40 percent fee from restaurant partners, which includes all third-party marketplace, order processing and delivery fees, as well as promotional spend. The startup also negotiates national food distribution deals to help restaurants get up and running with a new ingredient list.

Jacobs told TechCrunch that Acelerate is currently working with thousands of restaurants on the software side, and that hundreds of stores are licensing the Acelerate brands.

The startup’s new capital will be used towards further growth of the team and product. Right now, Acelerate has 11 full time employees, and about half of them are women or underrepresented minorities, according to Jacobs.

Jacobs explained that the unique opportunity for the company is that it’s not purely a software play that sits on top of an already complicated tech stack.

“The big opportunity lies in the combination of two great pieces of operating a restaurant, which is technology and operations,” said Jacobs. “To do that, we believe that proximity is power and we need to be as close to our customers as possible. That’s why we’re really doubling down on building local teams and ensuring that we’re hands on with our operator and restaurant partners.”

14 Jul 2021

Former Nutanix execs launch new startup with $50M seed round

Today a new software company from two former Nutanix executives called DevRev emerged from stealth with a $50 million seed round from Mayfield Fund, Khosla Ventures and several industry luminaries. The company, which aims to bring the coding and revenue processes closer together, already has 75 employees working on the new software platform, which they hope to have ready to launch later this year.

It’s not every day you see a $50 million seed round, but perhaps the fact that former Nutanix co-founder and CEO Dheeraj Pandey and his former SVP of engineering Manoj Agarwal are involved, could help explain the investor enthusiasm for the new project.

Pandey says that he has seen a gap between developers and the revenue the applications they create are supposed to generate. The idea behind the new company is to break down the silos that exist between the front of the office and the back of the office and give developers a deeper understanding of the customers using their products, or at least that’s the theory.

“Dev and Rev are Yin and Yang to each other. In today’s world they are really far apart with tons of bureaucracy between these two parties. Our goal to bring dev and rev to get rid of the bureaucracy,” Pandey told me

The company intends to build an API to help developers pull this information from existing systems for companies already working with a CRM tool like Salesforce, while helping gather that customer information for younger companies who might lack a tool. Regardless, the idea is to bring that info where the developer can see it to help build better products.

The way it works in most companies is customer service or sales hears complaints or suggestions about the product, and tickets get generated, but putting these issues in front of the people building the software isn’t always easy or direct. DevRev hopes to change that.

Navin Chaddha, managing director at Mayfield, whose firm is investing in DevRev, sees a need to bring these different parts of the company together in a more direct way. “The code that developers work on today is used by support as well as marketing and sales. By bringing the world of issues and tickets closer to the world of revenue and growth, DevRev’s unified platform bridges the gap between developer and customer and elevates the developer to a business leader,” Chaddha said.

With 75 employees working on the problem, DevRev is already a substantial startup. As experienced founders Pandey and Agarwal certainly understand the importance of building a diverse and inclusive company. Pandey sees the top of the employment funnel really being focused on engineering, design and business schools and the company is working to bring in a diverse group of young employees.

“[We are looking at ways] to search for talent and to promote talent, to make them into leaders. I think we have an empty canvas by the way, and we have this idea of COVID, and being able to do remote work has really grown the top of the funnel, the mouth of the funnel now can be anything and everything. […] [Colleges and universities] are I would say the real source of all diversity at the end of the day. We have seen how engineering schools, design schools and business schools are actually getting so diverse,” he said.

The company is working to build the product now and reaching out to developer communities on Discord, GitHub and other places that developers gather online to get their input, while testing and improving the product in-house and with design partners.

Nutanix, the founders’ previous company, launched in 2009 and raised over a $1 billion before going public in 2016. Pandey and Agarwal left Nutanix at the end of last year to launch the new company.

14 Jul 2021

India bans Mastercard from adding new customers

Reserve Bank of India has indefinitely barred Mastercard from issuing new debit, credit, or prepaid cards to customers in the South Asian market over noncompliance with local data storage rules.

The South Asian market’s central bank said the new restrictions will go into effect on July 22. “Notwithstanding lapse of considerable time and adequate opportunities being given, the entity has been found to be non-compliant with the directions on Storage of Payment System Data,” RBI said in a statement Wednesday.

The new order won’t impact existing customers of Mastercard, which is one of the top three card issuers in India, RBI said. “Mastercard shall advice all card issuing banks and non-banks to conform to these directions,” it said.

This isn’t the first time India’s central bank has penalized any firm for noncompliance with local data-storage rules, which was unveiled in 2018 and mandated compliance within six months. The rules require payments firms to store all Indian transaction data within servers in the country.

In April, RBI restricted American Express and Diners Club from adding new customers, citing violation of the same rules.

Visa, Mastercard and several other firms, as well as the U.S. government, have previously requested New Delhi to reconsider its rules, which they have argued is designed to allow the regulator “unfettered supervisory access.”

Visa, Mastercard and American Express had also lobbied to either significantly change the rules or completely discard it.