Author: azeeadmin

07 Jun 2021

France fines Google $268M for adtech abuses and gets interoperability commitments

France’s competition watchdog, L’Autorité de la concurrence, has fined Google up to €220 million (~$268M) in a case related to self-preferencing within the adtech market which the watchdog found constituted an abuse by Google of a dominant position for ad servers for website publishers and mobile apps.

L’Autorité began looking into Google’s adtech business following complaints from a number of French publishers.

Today it said Google had requested a settlement — and is “not disputing the facts of the case” — with the tech giant proposing certain ‘interoperability’ commitments that the regulator has accepted, and which will form a binding part of the decision.

The watchdog called the action a world first in probing Google’s complex algorithmic ad auctions.

Commenting in a statement, L’Autorité’s president, Isabelle de Silva, said: “The decision sanctioning Google has a very special meaning because it is the first decision in the world to look into complex algorithmic processes. Auctions through which online display advertising works. The investigation, carried out particularly quickly, revealed the processes by which Google, relying on its considerable dominant position on ad servers for sites and applications, was favored over its competitors on both ad servers and SSP platforms. These very serious practices penalized competition in the emerging online advertising market, and have enabled Google not only to preserve but also to increase its dominant position. This sanction and these commitments will make it possible to restore a level playing field for all players, and the ability of publishers to make the most of their advertising space. ”

At specific issue is preferential treatment Google granted to its own proprietary technologies — offered under the Google Ad Manager brand — on both the demand and supply sides; via the operation of its DFP [DoubleClick For Publishers] ad server (which allows publishers of sites and applications to sell their spaces advertising), and its sales platform SSP AdX (which organizes the auction process allowing publishers to sell their ‘impressions’ or advertising inventories to advertisers), per the watchdog.

L’Autorité found that Google’s preferential treatment of its adtech harmed competitors and publishers.

Reached for comment, a Google spokeswoman referred us to this blog post discussing the settlement where Maria Gomri, a legal director for Google France, writes that it has “agreed on a set of commitments to make it easier for publishers to make use of data and use our tools with other ad technologies” — before detailing the steps it has pledged to take.

The publishing groups that made the original complaint against Google in France were News Corp Inc., the Le Figaro group and the Rossel La Voix group, although Le Figaro withdrew its referral last November — at the same time as it signed a content-licensing deal with Google, related to Google’s News Showcase product (a vehicle Google has spun up as legislators in different markets around the world have taken steps to force it to pay for some content reuse).

France’s competition watchdog had earlier ordered Google to negotiate with publishers over remuneration for reuse of their content, following the transposing into national law of updated, pan-EU copyright rules — which extend neighbouring rights to publishers’ news snippets. So the adtech giant’s operations remain under scrutiny on that front too.

Google agrees to interoperability changes

Google has agreed to improve the interoperability of Google Ad Manager services with third-party ad server and advertising space sales platform solutions, per L’Autorité, as well as agreeing to end provisions that favor itself.

“The practices in question are particularly serious because they penalized Google’s competitors in the SSP market and the publishers of sites and mobile applications,” it writes in a press release (translated from French with Google Translate). “Among these, the press groups — including those who were [the source] of the referral to the Authority — were affected even though their economic model is also strongly weakened by the decline in sales of paper subscriptions and the decline in associated advertising revenue.”

L’Autorité confirmed it has accepted Google’s commitments — and makes them binding in its decision. The commitments will be mandatory for a three year period, per the agreement.

The commitments Google has offered appear to speak to some operational details that have emerged via a Texas antitrust lawsuit also targeting Google’s adtech.

Earlier this year, documents surfaced via that suit which appeared to show the tech giant operated a secret program that used data from past bids in its digital ad exchange to allegedly give its own ad-buying system an advantage over competitors, per the WSJ — which reported that the so-called ‘Project Bernanke’ program was not disclosed to publishers who sold ads through Google’s exchange.

In the area of data access, Google has committed to the L’Autorité to devise a solution to ensure that all buyers which use Google Ad Manager to participate in its ad exchange receive equal access to data from its auctions — “to help them efficiently buy ad space from publishers”. Including when publishers use an off-platform technique called ‘Header Bidding’ (which enables publishers to run an auction among multiple ad exchanges but which, as a result of how Google operates, has meant such buyers may be at a data disadvantage vs those participating through Google’s own platform).

Google claims it is “usually not technically possible” for it to identify participants in Header Bidding auctions, and thus that it cannot share data with those buyers. But it’s now committed to address that by working “to create a solution that ensures that all buyers that a publisher works with, including those who participate in Header Bidding, can receive equal access to data related to outcomes from the Ad Manager auction”.

It notes that “in particular” it will be “providing information around the ‘minimum bid to win’ from previous auctions”, going forward — which would address one disadvantageous blind-spot for publishers taking an off-platform route to try to earn more ad revenue.

Another commitment from Google to the French watchdog is a pledge to increase flexibility for publishers using its Ad Manager product — including by letting them set custom pricing rules for ads that are in sensitive categories and implementing product changes aimed at improving interoperability between Ad Manager and third-party ad servers.

Google also writes that it is “reaffirming” that it won’t limit Ad Manager publishers from negotiating specific terms or pricing directly with other sell-side platforms (SSPs); and says it is committing to continue to provide publishers with controls to include or exclude certain buyers at their discretion when they use its product.

The third batch of commitments focus on transparency — and the opacity of adtech has long been a core criticism of the market, including for the competitive dimension as unclear workings by dominant platforms can be used to shield abusive practices from view. (Indeed, L’Autorité already fined Google $166M back in December 2019 for having what it billed then as “opaque and difficult to understand” rules for its ad platform, Google Ads, and for applying them in “an unfair and random manner.”)

On transparency, Google has pledged not to use data from other SSPs to optimize bids in its own exchange in a way that other SSPs can’t reproduce. It also says it’s reupping a promise not to share any bid from any Ad Manager auction participants with any other auction participant prior to completion of the auction.

“Additionally, we’ll give publishers at least three months’ notice for major changes requiring significant implementation effort that publishers must adopt, unless those are related to security or privacy protections, or are required by law,” it further notes.

The commitments made to L’Autorité will apply to how Google operates its adtech in the French market — but are also set to be applied more widely.

“We will be testing and developing these changes over the coming months before rolling them out more broadly, including some globally,” Gomri added in the blog post.

L’Autorité‘s action comes after years of attention paid to the online advertising market.

Back in 2018 it published a report that delved into a number of competitive advantages leveraged by Facebook and Google, noting how the duopoly’s ad targeting offerings benefit from their leadership positions in respective markers and the resultant network effects; and also from their vertical integration model (playing in both publishing and technical intermediation); as well as from the ‘logged’ environments both have developed, requiring users to log in to access ‘free’ services — giving them access to a high volume of sociodemographic and behavioral data to power their ad targeting products, among other competitive advantages.

The UK’s Competition and Markets Authority has also conducted an online ad market study in recent years — findings from which are underpinning ‘pro-competition’ regulatory reform that’s now being targeted at tech giants with ‘strategic market status’ which will, in the future, be subject to an ex ante regime of custom requirements aimed at preemptively preventing market abuse.

The European Commission has, meanwhile, issued multiple antitrust enforcements against Google’s business in recent years — including a $1.7BN fine related to its search ad brokering business, AdSense, in 2019, and a $2.7BN penalty for its price comparison service, Google Shopping, back in 2017, to name two.

More recently, the EU regulators have been reported to be further probing Google’s adtech practices. So more interventions could be forthcoming.

However the Commission’s preferred approach of not imposing specific remedies itself — nor obtaining specific commitments, beyond a general requirement not to continue the sanctioned abuse (or any equivalent behavior) — seems to have failed to move the needle, certainly where Google’s market dominance is concerned.

Still, EU lawmakers’ experience with Google antitrust cases has certainly informed a recent pan-EU plan for a set of ex ante rules to apply to digital ‘gatekeepers’ — incoming under the Digital Markets Act, which was presented by Brussels last December.

07 Jun 2021

99 minutos, Mexico’s last mile delivery startup, raises a $40M Series B

In 2014 Alexis Patjane was at a local hookah bar in Mexico City with some friends and the bar ran out of tobacco. They thought maybe they could buy some online and have it delivered to the bar in real-time, but it turns out that service didn’t exist.

At the time, Patjane was running a food truck-making business, which was responsible for about 80% of all the food trucks in Mexico, so he had experience doing business in the region.

A couple of weeks later, to solve the instant delivery problem he had faced at the hookah bar, Patjane launched 99 minutos, a website that sold products and delivered them within 99 minutes, hence the name.

Today, 99 minutos announced a $40 million Series B from Prosus and Kaszek Ventures which it plans to use to grow its business in Latin America. 

The company currently operates within 40 major markets across Mexico, Chile, Colombia, and Peru and offers four services: less than 99 minutes delivery, same-day delivery, next-day delivery, and CO2-free delivery. 

What started as an e-commerce company with fast delivery quickly became a last-mile delivery service for other e-commerce companies.

“We started to build the API connections and plug-ins, and any e-commerce could add our delivery service to their business,” Patjane told TechCrunch.

99 minutos makes money by charging the customer a flat fee for delivery and then offering the driver a flat rate as well, but today, the volume is so large on each route, that it’s become very lucrative.

“We ship about 60-80 packages per route,” Patjane said, and from the consumer’s perspective, the delivery app works similarly to Waze. “You can pause the delivery, you can change the address. You can say, “Oh, I’m not at home, I’m at the Starbucks on the corner, can you drop it off there?”’ he added.

Patjane said that initially, the company offered delivery only within Mexico City, but it quickly grew to offer its services between cities and now operates between 21 cities in Mexico.

“E-commerce is growing quickly in Latin America, but it is still [the] early days. E-commerce penetration in Latin America is at 6%, while China is reaching 30% and the U.S. is at 20%,” the company said in a statement.

“When we hear big e-commerce players saying that 99 minutos is ‘their most reliable partner’ and that they are ‘the provider with the most potential,’ it tells us that the team is executing extremely well and is on a path to disrupt e-commerce delivery in Latin America,” said Banafsheh Fathieh, Head of Americas Investments at Prosus Ventures.

Part of the funds will also be to speed up their city-to-city deliveries. “We’ll be doing same day [delivery] from city to city and will be using small aircraft to connect the cities,” Patjane said.

07 Jun 2021

Jeff Bezos and his brother will fly on Blue Origin’s first human spaceflight with auction winner

Jeff Bezos is going to be one of the passengers on his spaceflight company Blue Origin’s first ever human space launch on July 20. The Amazon founder announced the news via his Instagram on Monday morning, revealing that his brother Mark will also be coming along for the ride. Bezos and his brother will join the winner of an online auction Blue Origin is currently hosting, which currently stands at $2.8 million as the highest bid for that seat.

The Blue Origin launch of its suborbital, reusable New Shepard rocket on July 20 will be the first time it has ever flown with people on board. It’s unusual for a company to make its first ever human spaceflight a mission with a paying passenger, and now we know that it’s also going to be carrying one of the world’s richest people, another bold choice for a first human flight. Virgin Galactic, by contrast, has flown to space multiple times with test pilots and astronauts before its forthcoming trip with Sir Richard Branson. Elon Musk has also never flown on a SpaceX launch, though he has suggested in the past that he will fly on one of his company’s vehicles at some point.

Blue Origin’s New Shepard has flown plenty of times without people, however, and save for the first flight where the reusable booster was lost, has had a complete success for each of those 15 missions, including landing of the booster (except that first time) and recovery of the capsule (for all of the launches). The New Shepard rocket doesn’t go all the way to orbit, but instead flies to the edge of space, where passengers experience a few minutes of weightlessness and an unbeatable view of Earth through the capsules many windows, before returning to a parachute-assisted landing on the ground in Texas near Blue Origin’s launch site.

The auction for Blue Origin’s first paying customer seat currently sits at $2.8 million, and it’s been there for a while now after the price raised from $1.4 million when Blue Origin opened unsealed bidding on May 19. The final phase of the auction, set for June 12, will include live online bidding from remaining participants who bump their existing bid to match the high offer.

07 Jun 2021

YouTube expands TikTok rival Shorts to the UK, Canada, Latin America, lets users tap all of YouTube for tunes

One of Google’s strong advantages in the world of online video has been the sheer size of YouTube: currently, the site has more than 2.3 billion monthly active users and over 500 hours of content uploaded every minute. Now, Google and YouTube are hoping to leverage some of that heft as it goes head to head with TikTok.

Shorts, YouTube’s TikTok rival for building 60-second videos set to music that launched first in India and then expanded to the U.S., is now coming to three more regions — the UK, Canada and Latin America. And alongside that, YouTube is turning on a new feature: users will now be able to dip into the wider YouTube catalogue when creating their videos.

The rollouts to new countries are starting today and will be fully live by the end of June, a spokesperson tells me.

The geographic and feature expansions underscore how Google continues to double down on the shorter video format to capture some of the audience that might otherwise go to TikTok — or rival products from the likes of Instagram (Reels), Snapchat (Spotlight) or others — for their quick-shot fix.

It’s not clear how well that is playing out in terms of engagement or creators just yet: YouTube tells me that the YouTube Shorts player — which appears as a bar on the YouTube app — now has passed 6.5 billion daily views in the countries where it is available. YouTube is not disclosing creator numbers, and it’s not disclosing active user numbers of Shorts itself. (But it has definitely built out a strong channel for incentivizing creators: last month it launched a $100 million creators fund to lure more people to build content in its new channel.)

The company declined to say whether it plans to launch a standalone Shorts app at any point, but it’s in the process of improving user experience for people through the YouTube app: you can now scroll vertically from one Short to the next, not unlike how you would on TikTok, and you can get to Shorts directly from a tab on the app.

[gallery ids="2161955,2161956,2161957,2161958"]

 

Shorts is still technically in beta, and so it’s to be expected that YouTube will be adding in a lot of new features in the coming months as it watches how it gets picked up, or what people decry is lacking.

YouTube tells me, for example, that the ability to sample licensed music had been getting slowly expanded and rolled out in India and the U.S. in the past few weeks. If you are able to access shorts UK and you get access to Shorts as of today, you will be able to use the audio feature, too. (That licensed music trove now numbers millions of songs, YouTube said, from 250 labels and publishers, including Universal Music Group’s labels and publishing companies, Sony Music Entertainment and Publishing, Warner Music Group and Warner Chappell Music, Believe, Because Music, Merlin, Beggars, Ditto, AEI, The State51, Kobalt and more: to be clear this was the same number and list that it had last month, no new updates there.)

In addition to this, YouTube has added in other features since it launched, for example, text or graphics overlays on Shorts videos, sample audio from other Shorts, clips from your phone’s gallery, and filters for color correction — a template that will be expanded with more effects over time, YouTube said.

But within that context, it will be interesting to see whether the ability to add in audio from across all of YouTube — we’re talking billions of videos — will have on how Shorts gets used.

This will mean not only music from creators, but all kinds of video segments that may have already gone viral, or may get their 15 minutes of fame as a result of one great Short. Conversely, Shorts viewers and would-be creators will also be able to get directly to the original content, and information about a creator, that was used in a Short — a key detail that should matter to those who have felt that originators of memes, dances, songs and other creator content sometimes get lost in the mix in a lot of what you see on TikTok.

The network effect for a platform like YouTube is particularly compelling here, if the right audience takes YouTube up on what it is offering to them. At a time when TikTok remains a relatively new phenomenon, and there remains the question over how regulators will treat the Chinese-owned app longer term in countries like the U.S., there is a lot still to play for.

07 Jun 2021

YC-backed Ziina raises $7.5M seed led by Avenir Growth Capital and Class 5 Global

Cash is the predominant method of sending and receiving payments in the Middle East. If you owe someone a cup of coffee or a trip over a long period, repaying via cash is your best bet. This is one problem out of many financial issues that haven’t been addressed in the region.

The good news is that startups are springing up to provide solutions. Last month Telda, a now two-month-old startup in Egypt, raised an impressive sum as pre-seed to offer digital banking services. Today, Ziina, another startup based in Dubai, has closed $7.5 million in seed funding to scale its peer-to-peer (P2P) payment service across the Middle East and North Africa.

Ziina has managed to enlist top global investors and fintech founders in the round. Avenir Growth and Class 5 Global led this latest tranche of financing. Wamda Capital, FJ Labs, Graph Ventures, Goodwater Capital, Jabbar Internet Group, Oman Technology Fund’s Jasoor Ventures, and ANIM also participated.

The founders who took part include Checkout CEO Guillaume Pousaz via his investment fund Zinal Growth; Krishnan Menon, BukuKas CEO, as well as executives from Paypal and Venmo. This adds to a roster of executives and early employees from Revolut, Stripe, Brex, Notion, and Deel that joined Ziina’s round.

According to the company, it has raised over $8.6 million since launching last year. This includes the $850,000 pre-seed raised in May 2020 and $125,000 secured after going through Y Combinator’s Winter batch early this year.

Ziina was founded by Faisal Toukan, Sarah Toukan, and Andrew Gold. It’s the latest addition to the Middle East’s bubbling fintech ecosystem and is capitalising on the region’s rapid adoption of fintech friendly regulation.

The company allows users to send and receive payments with just a phone number —no IBAN or swift code required as is the de facto method in the UAE and some parts of the Middle East. It also claims to be the country’s first licensed social peer-to-peer application “on a mission to simplify finance for everyone.”

After meeting during a hackathon in the U.S., Faisal and Gold began exchanging ideas on how to build wallets, wanting to mirror the successes platforms like WePay, Paytm have had. At the time, VCs seemed to be interested in how the wallets ecosystem intersected with banking.

“The lines between wallets and banking have become really blurred. Every wallet has a banking partner, and people who use wallets use them for their day-to-day needs,” CEO Faisal Toukan said to TechCrunch.

On the other hand, Sarah, who is Faisal’s sister, was on her personal fintech journey in London. There, she attended several meetups headlined by the founders of Monzo and Revolut. With her knowledge and the experience of the other two, the founders decided that solving P2P payments issues was their own way of driving massive impact in the Middle East.

So how far have they gone? “We launched a beta for the market but it’s restricted for regulatory reasons and basically to keep ourselves in check with the ecosystem,” Toukan remarked. “Since then, we’ve gotten regulated. We’ve got a banking partner, one of the three largest banks in the UAE, and we’ve set a new wallet a month from now. That’s also what we were working throughout our period in YC. So it’s been quite an eventful year.”

The fintech sector in MENA is growing fast; in terms of numbers, at a CAGR of 30%. Also, in the UAE, it is estimated that over 450 fintech companies will raise about $2 billion in 2022 compared to the $80 million raised in 2017. Fintechs in the region are focused on solving payments, transfers, and remittances. Alongside its P2P offering, these are the areas Ziina wants to play in, including investment and cryptocurrency services.

According to Toukan, there’s no ease of making online investments, and remittances are done in exchange houses, a manual process where people need to visit an office physically. “So what we’re looking to do is to bring all these products to life in the UAE and expand beyond that. But the first pain point we’re solving for is for people to send and receive money with two clicks,” the CEO affirmed.

Starting with P2P has its own advantages. First, peer-to-peer services is a repeat behavioural mechanism that allows companies to establish trust with customers. Also, it’s a cheaper customer acquisition model. Toukan says that as Zinna expands geographically — Saudi Arabia and Jordan in 2022; and Egypt and Tunisia some years from now — as he wants the company’s wallet to become seamless across borders. “We want a situation where if you move into Saudi or Dubai, you’re able to use the same wallet versus using different banking applications,” he added

To be on the right side of regulation is key to any fintech expansion, and Toukan says Ziina has been in continuous dialogue with regulators to operate efficiently. But some challenges have stemmed from finding the right banking partners. “You need to make a case to the banks that this is basically a mutually beneficial partnership. And the way we’ve done that is by basically highlighting different cases globally like CashApp that worked with Southern Bank,” he said.

Now that the company has moved past that challenge, it’s in full swing to launch. Presently, Ziina has thousands of users who transacted more than $120,000 on the platform this past month. According to the company, there are over 20,000 users on its waiting lis to be onboarded post-launch.

Ziina has already built a team with experience across tech companies like Apple, Uber, Stanford, Coinbase, Careem, Oracle, and Yandex. It plans to double down on hiring with this new investment and customer acquisition and establishing commercial partnerships.

07 Jun 2021

Watch Apple’s WWDC keynote live right here

Today, Apple is holding a (virtual) keynote on the first day of its developer conference, and the company is expected to talk about a ton of software updates. At 10 AM PT (1 PM in New York, 6 PM in London, 7 PM in Paris), you’ll be able to watch the event right here as the company is streaming it live.

As usual with Apple’s developer conferences, you can expect to learn more about the next major updates of the company’s operating systems. Get ready for iOS 15, iPadOS 15, a new version of macOS and some updates for watchOS and tvOS as well.

But Apple could also use this opportunity to unveil some new products that are particularly popular with developers. Apple has already shipped several laptops and desktop computers with its own ARM-based M1 chip.

High-end models haven’t been updated yet. Rumor has it that Apple could use today’s opportunity to unveil a new iMac Pro, updated MacBook Pro models or even a new external display.

You can watch the live stream directly on this page, as Apple is streaming its conference on YouTube.

If you have an Apple TV, you don’t need to download a new app. You can open the Apple TV app and find the Apple Events section. It lets you stream today’s event and rewatch old ones.

And if you don’t have an Apple TV and don’t want to use YouTube, the company also lets you live stream the event from the Apple Events section on its website. This video feed now works in all major browsers — Safari, Firefox, Microsoft Edge and Google Chrome.

read more about Apple's WWDC 2021 on TechCrunch

06 Jun 2021

Gillmor Gang: Fractured Fairy Tales

1971 is the name of the year and an Apple TV+ documentary series billed as The Year That Music Changed Everything. It’s also the number of hours the former President kept up his blog From the Desk Of. No, that’s not true. But it is satisfactual. The thesis of the movie 1971 is that music suddenly came into its own a year and a half past the Beatles’ sell date. In fact, the filmmakers make a very good case for this, with lots of studio footage of Elton John, Isaac Hayes, Andy Warhol and the Loud family, and the Osmond Family. I know this sounds like I’m being sarcastic. I would have been more onboard if there had been a little less of Keith Richards zombied out in the south of France and a tad more of the incredible Tapestry sessions that made the earth move under our feet and the sky come tumbling down, but by the end of the year the music apparently survived, I bought the bit,

2021 could use a little of this treatment. On Gray’s Anatomy, which has been time delayed 8 or so months back to the height of the Pandemic, the season finale sped up the clock to sync up mostly with the present. This Is Us started in the present, then flashed forward 4 years to a point midway between now and a previous flash forward so far in the future that apparently household appliances and haircut styles seemed to have stalled out in innovations and new features. The hidden message: forget binge viewing and working from home; it’s all watercooler conversations and cliffhangers just to be clear. Welcome back, Kotter.

We’re just weeks into the Vaccination Age and already we’re defaulting back to old norms far faster than the experts predict. Twitter is rolling out a $3 per month professional version for French and Canadian journalists that lets you save bookmarks and edit mistakes. Twitter Spaces has found a new tab in the mobile client to aid discovery of new live shows, and Facebook has invented Bulletin as a jump starter for neutered apolitical, private public radio oriented newsletters with embedded Clubhouse rules — evading the Apple 30% app store in-app tax by creating a %-to-be-named-later out-of-app subscription experience. No wonder the future is barely distinguishable from this Thursday. But don’t mistake my lack of outrage for anything but total support for the three major plans on the table so far. I actually think we’ll see the beginnings of some real shape-shifting out there in the creator economy, as we saw in an earlier time with Tom Wolf and Ken Kesey’s Electric Acid Kool Aid Test, and everything Kurt Vonnegut ever wrote.

Fifty years ago we saw what happens when the talent takes over the institution. ’72 the institution strikes back, ’73 the tapes are played back, ’74 even the president of the united states must stand naked. The underlying truth of the matter is that every year is the time when music takes over. The revolution continues to not be televised, this time shared with added interactivity. Joni Mitchell forever sits gunning the engine in her car waiting at the top of the hill:

He makes friends easy
He’s not like me
I watch for judgement anxiously
Now where in the city can that boy be

Car on a Hill © November 28, 1973; Crazy Crow Music

from the Gillmor Gang Newsletter

__________________

The Gillmor Gang — Frank Radice, Michael Markman, Keith Teare, Denis Pombriant, Brent Leary and Steve Gillmor. Recorded live Friday, May 28, 2021.

Produced and directed by Tina Chase Gillmor @tinagillmor

@fradice, @mickeleh, @denispombriant, @kteare, @brentleary, @stevegillmor, @gillmorgang

Subscribe to the new Gillmor Gang Newsletter and join the backchannel here on Telegram.

The Gillmor Gang on Facebook … and here’s our sister show G3 on Facebook.

06 Jun 2021

Google’s Gradient Ventures leads $8.2M Series A for Vault Platform’s misconduct reporting SaaS

Fixing workplace misconduct reporting is a mission that’s snagged London-based Vault Platform backing from Google’s AI focused fund, Gradient Ventures, which is the lead investor in an $8.2 million Series A that’s being announced today.

Other investors joining the round are Illuminate Financial, along with existing investors including Kindred Capital and Angular Ventures. Its $4.2M seed round was closed back in 2019.

Vault sells a suite of SaaS tools to enterprise-sized or large/scale-up companies to support them to pro-actively manage internal ethics and integrity issues. As well as tools for staff to report issues, data and analytics is baked into the platform — so it can support with customers’ wider audit and compliance requirements.

In an interview with TechCrunch, co-founder and CEO Neta Meidav said that as well as being wholly on board with the overarching mission to upgrade legacy reporting tools like hotlines provided to staff to try to surface conduct-related workplace risks (be that bullying and harassment; racism and sexism; or bribery, corruption and fraud), as you might expect Gradient Ventures was interested in the potential for applying AI to further enhance Vault’s SaaS-based reporting tool.

A feature of its current platform, called ‘GoTogether’, consists of an escrow system that allows users to submit misconduct reports to the relevant internal bodies but only if they are not the first or only person to have made a report about the same person — the idea being that can help encourage staff (or outsiders, where open reporting is enabled) to report concerns they may otherwise hesitate to, for various reasons.

Vault now wants to expand the feature’s capabilities so it can be used to proactively surface problematic conduct that may not just relate to a particular individual but may even affect a whole team or division — by using natural language processing to help spot patterns and potential linkages in the kind of activity being reported.

“Our algorithms today match on an alleged perpetrator’s identity. However many events that people might report on are not related to a specific person — they can be more descriptive,” explains Meidav. “For example if you are experiencing some irregularities in accounting in your department, for example, and you’re suspecting that there is some sort of corruption or fraudulent activity happening.”

“If you think about the greatest [workplace misconduct] disasters and crises that happened in recent years — the Dieselgate story at Volkswagen, what happened in Boeing — the common denominator in all these cases is that there’s been some sort of a serious ethical breach or failure which was observed by several people within the organization in remote parts of the organization. And the dots weren’t connected,” she goes on. “So the capacity we’re currently building and increasing — building upon what we already have with GoTogether — is the ability to connect on these repeated events and be able to connect and understand and read the human input. And connect the dots when repeated events are happening — alerting companies’ boards that there is a certain ‘hot pocket’ that they need to go and investigate.

“That would save companies from great risk, great cost, and essentially could prevent huge loss. Not only financial but reputational, sometimes it’s even loss to human lives… That’s where we’re getting to and what we’re aiming to achieve.”

There is the question of how defensible Vault’s GoTogether feature is — how easily it could be copied — given you can’t patent an idea. So baking in AI smarts may be a way to layer added sophistication to try to maintain a competitive edge.

“There’s some very sophisticated, unique technology there in the backend so we are continuing to invest in this side of our technology. And Gradient’s investment and the specific we’re receiving from Google now will only increase that element and that side of our business,” says Meidav when we ask about defensibility.

Commenting on the funding in a statement, Gradient Ventures founder and managing partner, Anna Patterson, added: “Vault tackles an important space with an innovative and timely solution. Vault’s application provides organizations with a data-driven approach to tackling challenges like occupational fraud, bribery or corruption incidents, safety failures and misconduct. Given their impressive team, technology, and customer traction, they are poised to improve the modern workplace.”

The London-based startup was only founded in 2018 — and while it’s most keen to talk about disrupting legacy hotline systems, which offer only a linear and passive conduit for misconduct reporting, there are a number of other startups playing in the same space. Examples include the likes of LA-based AllVoices, YC-backed WhispliHootsworth and Spot to name a few.

Competition seems likely to continue to increase as regulatory requirements around workplace reporting keep stepping up.

The incoming EU Whistleblower Protection Directive is one piece of regulation Vault expects will increase demand for smarter compliance solutions — aka “TrustTech”, as it seeks to badge it — as it will require companies of more than 250 employees to have a reporting solution in place by the end of December 2021, encouraging European businesses to cast around for tools to help shrink their misconduct-related risk.

She also suggests a platform solution can help bridge gaps between different internal teams that may need to be involved in addressing complaints, as well as helping to speed up internal investigations by offering the ability to chat anonymously with the original reporter.

Meidav also flags the rising attention US regulators are giving to workplace misconduct reporting — noting some recent massive awards by the SEC to external whistleblowers, such as the $28M paid out to a single whistleblower earlier this year (in relation to the Panasonic Avionics consultant corruption case).

She also argues that growing numbers of companies going public (such as via the SPAC trend, where there will have been reduced regulatory scrutiny ahead of the ‘blank check’ IPO) raises reporting requirements generally — meaning, again, more companies will need to have in place a system operated by a third party which allows anonymous and non-anonymous reporting. (And, well, we can only speculate whether companies going public by SPAC may be in greater need of misconduct reporting services vs companies that choose to take a more traditional and scrutinized route to market… )

“Just a few years back I had to convince investors that this category it really is a category — and fast forward to 2021, congratulations! We have a market here. It’s a growing category and there is competition in this space,” says Meidav.

“What truly differentiates Vault is that we did not just focus on digitizing an old legacy process. We focused on leveraging technology to truly empower more misconduct to surface internally and for employees to speak up in ways that weren’t available for them before. GoTogether is truly unique as well as the things that we’re doing on the operational side for a company — such as collaboration.”

She gives an example of how a customer in the oil and gas sector configured the platform to make use of an anonymous chat feature in Vault’s app so they could provide employees with a secure direct-line to company leadership.

“They’ve utilizing the anonymous chat that the app enables for people to have a direct line to leadership,” she says. “That’s incredible. That is such a progress, forward looking way to be utilizing this tool.”

Vault Platform’s suite of tools include an employee app and a Resolution Hub for compliance, HR, risk and legal teams (Image credits: Vault Platform)

Meidav says Vault has around 30 customers at this stage, split between the US and EU — its core regions of focus.

And while its platform is geared towards enterprises, its early customer base includes a fair number of scale-ups — with familiar names like Lemonade, Airbnb, Kavak, G2 and OVO Energy on the list.

Scale ups may be natural customers for this sort of product given the huge pressures that can be brought to bear upon company culture as a startup switches to expanding headcount very rapidly, per Meidav.

“They are the early adopters and they are also very much sensitive to events such as these kind of [workplace] scandals as it can impact them greatly… as well as the fact that when a company goes through a hyper growth — and usually you see hyper growth happening in tech companies more than in any other type of sector — hyper growth is at time when you really, as management, as leadership, it’s really important to safeguard your culture,” she suggests.

“Because it changes very, very quickly and these changes can lead to all sorts of things — and it’s really important that leadership is on top of it. So when a company goes through hyper growth it’s an excellent time for them to incorporate a tool such as Vault. As well as the fact that every company that even thinks of an IPO in the coming months or years will do very well to put a tool like Vault in place.”

Expanding Vault’s own team is also on the cards after this Series A close, as it guns for the next phase of growth for its own business. Presumably, though, it’s not short of a misconduct reporting solution.

06 Jun 2021

Elon Musk officially hits the brakes on Tesla Model S Plaid+

Tesla CEO Elon has made it official and publicly cancelled plans to produce the Model S Plaid+, a supercharged version of the upcoming Plaid version of the electric vehicle that will be delivered to the first customers this month.

Musk’s reason: Plaid is so good that another variant isn’t needed.

“Model S goes to Plaid speed this week,” Musk tweeted on Sunday. “Plaid+ is canceled. No need, as Plaid speed is just so good.”

Tesla Model S Plaid powertrain can go from 0 to 60mph in 1.99 seconds, has a top speed of 200 miles per hour and an estimated range of 390 miles, according to the company’s website. The powertrain produces 1,020 horsepower, and the cost of the vehicle starts at $112,990. In late May, Musk tweeted that the delivery event for the electric sedan would be pushed back until June 10 in order to finish one last tweak. Musk described driving the Plaid, which has three motors as feeling like a spaceship.

The now-canceled Plaid+ wasn’t coming to market until mid-2022. Musk had promised this version would pushed the performance and range even higher. The listed starting price also popped up to $150,000. Tesla stopped taking pre-orders for the vehicle on its website in May, prompting coverage and speculation that the Plaid+ would never come to fruition. The tweet from Musk on Sunday confirms those theories.

06 Jun 2021

China’s drive to compete against Starlink for the future of orbital internet

There has been a wave of businesses over the past several years hoping to offer broadband internet delivered from thousands of satellites in low-earth orbit (LEO), providing coverage of most of the earth’s surface.

This isn’t the first time we’ve seen excitement in the category. Companies and people that you have heard of — Bill Gates and Motorola, to name a few — invested billions of dollars into this business model two decades ago in an adventure that ended in many bankruptcies and very few people connected to the internet from low-earth orbit. Yet, here we are 20 years later, witnessing billionaires from Elon Musk to Jeff Bezos and entities from SoftBank to the United Kingdom investing billions into broadband from space in a gold rush that began around 2015, and has only accelerated since the beginning of 2020.

During that same period, we have seen a parallel ascendance of China’s space capabilities. In tandem with the accelerated deployment of SpaceX’s Starlink constellation in 2020, China has rapidly responded in terms of policy, financing, and technology, including most notably the creation of a “Chinese answer to Starlink”, namely constellation operating company China SatNet, and the associated GuoWang (国网, or National Net(work)) constellation.

While still in early development, SatNet and GuoWang are likely to compete in certain markets with Starlink and others, while also fulfilling what may be a similar strategic purpose from a government perspective. With considerable backing from very high-level actors, we are likely to see the rollout of a Red Star(link) over China (and the rest of the world) over the coming several years.

The rapid rise of Starlink

China’s LEO constellation plans cannot be understood in a vacuum. Like many other areas of high-tech investment, China’s actions here are partially reactive to developments in the West. The acceleration and expansion of Western LEO constellations in recent years — most notably Starlink — has been an accelerant to China’s own plans.