Category: UNCATEGORIZED

23 Nov 2020

Gartner: Q3 smartphone sales down 5.7% to 366M, stemming Covid-19 declines earlier this year

As we head into the all-important holiday sales period, new numbers from Gartner point to some recovery for the smartphone market as vendors roll out a raft of new 5G handsets. Q3 smartphone figures published today showed that smartphone unit sales declined 5.7% globally over the same period last year to 366 million units. Yes, it’s a drop, but it is still a clear improvement on the first half of this year, when sales slumped by 20% in each quarter, due largely to the effects of Covid-19 on spending and consumer confidence overall.

In terms of brands, Samsung continued to lead the pack in terms of overall units, with 80.8 million units, and a 22% market share. In fact, the Korean handset maker and China’s Xiaomi were the only two in the top five to see growth in their sales in the quarter, respectively at 2.2% and 34.9%. Xiaomi’s numbers were strong enough to see it overtake Apple for the quarter to become the number-three slot in terms of overall sales rankings. Huawei just about held on to number two. See the full chart further down in this story with more detail.

Also worth noting: overall mobile sales — a figure that includes both smartphones and feature phones — were down 8.7% 401 million units. That underscores not just how few feature phones are selling at the moment (smartphones can often even be cheaper to buy, depending on the brands involved or the carrier bundles), but also that those less sophisticated devices are seeing even more sales pressure than more advanced models.

Smartphone slump: it’s not just Covid-19

It’s worth remembering that even before the global health pandemic, smartphone sales were facing slowing growth. The reasons: after a period of huge enthusiasm from consumers to pick up devices, many countries reached market penetration. And then, the latest features were too incremental to spur people to sell up and pay a premium on newer models.

In that context, the big hope from the industry has been 5G, which has been marketed by both carriers and handset makers as having more data efficiency and speed than older technologies. Yet when you look at the wider roadmap for 5G, rollout has remained patchy, and consumers by and large are still not fully convinced they need it.

Notably, in this past quarter, there is still some evidence that emerging/developing markets continue to have an impact on growth — in contrast to new features being drivers in penetrated markets.

“Early signs of recovery can be seen in a few markets, including parts of mature Asia/Pacific and Latin America. Near normal conditions in China improved smartphone production to fill in the supply gap in the third quarter which benefited sales to some extent,” said Anshul Gupta, senior research director at Gartner, in a statement. “For the first time this year, smartphone sales to end users in three of the top five markets i.e., India, Indonesia and Brazil increased, growing 9.3%, 8.5% and 3.3%, respectively.”

The more positive Q3 figures coincide with a period this summer that saw new Covid-19 cases slowing down in many places and the relaxation of many restrictions, so now all eyes are on this coming holiday period, at a time when Covid-19 cases have picked up with a vengeance, and with no rollout (yet) of large-scale vaccination or therapeutic programs. That is having an inevitable drag on the economy.

“Consumers are limiting their discretionary spend even as some lockdown conditions have started to improve,” said Gupta of the Q3 numbers. “Global smartphone sales experienced moderate growth from the second quarter of 2020 to the third quarter. This was due to pent-up demand from previous quarters.”

Digging into the numbers, Samsung has held on to its top spot, although its growth was significantly less strong in the quarter. “Fortunately” for Samsung, it’s still a long way ahead. That is in part because number-two Huawei, with 51.8 million units sold, was down by more than 21% since last year, in the wake of a public relations crisis after being banned in the US and phased out in the UK, due to the accusations that its equipment is used by China for spying.

It will be interesting to see how Apple’s small decline of 0.6% to 40.6 million units to Xiaomi’s 44.4 million, will shift in the next quarter, on the back of the company launching a new raft of iPhone 12 devices.

“Apple sold 40.5 million units in the third quarter of 2020, a decline of 0.6% as compared to 2019,” said Annette Zimmermann, research vice president at Gartner, in a statement. “The slight decrease was mainly due to Apple’s delayed shipment start of its new 2020 iPhone generation, which in previous years would always start mid/end September. This year, the launch event and shipment start began 4 weeks later than usual.”

Oppo, which is still not available through carriers or retail partners in the US, rounded out the top five sellers with just under 30 million phones sold. The fact that it and Xiaomi do so well despite not really having a phone presence in the US is an interesting testament to what kind of role the US plays in the global smartphone market: huge in terms of perception, but perhaps less so when the chips are down.

“Others” — that category that can take in the long tail of players who make phones, continues to be a huge force, accounting for more sales than any one of the top five. That underscores the fragmentation in the Android-based smartphone industry, but all the same, its collective numbers were in decline, a sign that consumers are indeed slowly continuing to consolidate around a smaller group of trusted brands.

 

Vendor 3Q20

Units

3Q20 Market Share (%) 3Q19

Units

3Q19 Market Share (%) 3Q20-3Q19 Growth (%)
Samsung 80,816.0 22.0 79,056.7 20.3 2.2
Huawei 51,830.9 14.1 65,822.0 16.9 -21.3
Xiaomi 44,405.4 12.1 32,927.9 8.5 34.9
Apple 40,598.4 11.1 40,833.0 10.5 -0.6
OPPO 29,890.4 8.2 30,581.4 7.9 -2.3
Others 119,117.4 32.5 139,586.7 35.9 -14.7
Total 366,658.6 100.0 388,807.7 100.0 -5.7

Source: Gartner (November 2020)

 

 

23 Nov 2020

The promise and challenge of Roblox’s future in China

In a much-anticipated move, California-based gaming firm Roblox filed to go public last week. One aspect driving the future growth of the children- and community-focused gaming platform is its China entry, which it fleshes out in detail for the first time in its IPO prospectus.

Like all gaming companies entering China, Roblox must work with a local publishing and operations partner. And like Riot Games, Supercell, Epic Games, Activision Blizzard, Ubisoft, Nintendo and many more, Roblox chose Tencent, the world’s largest gaming firm by revenue, according to Newzoo.

The partnership, which began in 2019, revolves around a joint venture in which Roblox holds a 51% controlling stake and a Tencent affiliate called Songhua owns a 49% interest. The prospectus notes that Tencent currently intends to publish and operate a localized version of the Roblox Platform (罗布乐思), which allows people to create games and play those programmed by others.

User-generated content is in part what makes Roblox popular amongst young gamers, but that social aspect almost certainly makes its China entry trickier. It’s widely understood that the Chinese government is asserting more control over what gets published on the internet, and in recent times its scrutiny over gaming content has heightened. Industry veteran Wenfeng Yang went as far as speculating that games with user-generated content will “never made [their] path to China,” citing the example of Animal Crossing.

Roblox says it believes it’s “uniquely positioned” to grow its penetration in China but its “performance will be dependent on” Tencent’s ability to clear regulatory hurdles. It’s unclear what measures Roblox will take to prevent its user-generated content from running afoul of the Chinese authorities, whose appetite for what is permitted can be volatile. Tencent itself has been in the crosshairs of regulators over allegedly “addictive” and “harmful” gaming content. It also remains to be seen how Roblox ensures its user experience won’t be compromised by whatever censorship system that gets implemented.

Roblox chose Tencent as its Chinese partner. / Image: Roblox

At the most basic level, Roblox claims it works to ensure user safety through measures designed “to enforce real-world laws,” including text-filtering, content moderation, automated systems to identify behaviors in violation of platform policies, and a review team. The company expresses in its filing optimism about getting China’s regulatory greenlight:

While Tencent is still working to obtain the required regulatory license to publish and operate Luobulesi [Roblox’s local name] in China, we believe the regulatory requirements specific to China will be met. In the meantime, Luobu is working towards creating a robust developer community in China.”

The company is rightfully optimistic. China is the world’s largest gaming market and Tencent has a proven history of converting its social network users into gamers. Roblox’s marketing focus on encouraging “creativity” might also sit well with Beijing’s call for tech companies to “do good,” an order Tencent has answered. Roblox’s Chinese website suggests it’s touting part of its business as a learning and STEM tool and shows it’s seeking collaborations with local schools and educators.

Nonetheless, the involvement of Tencent is the elephant in the room in times of uncertain U.S.-China relations. The Committee on Foreign Investment in the U.S. or CFIUS, which is chaired by the Treasury Department, was inquiring about data practices by Tencent-backed gaming studios in the U.S. including Epic and Riot, Bloomberg reported in September.

Roblox isn’t exempt. It notes in the prospectus that CFIUS has “made inquiries to us with respect to Tencent’s equity investment in us and involvement in the China JV.” It further warns that it “cannot predict what effect any further inquiry by the Committee on Foreign Investment in the U.S. into our relationship with Tencent or changes in China-U.S. relations overall may have on our ability to effectively support the China JV or on the operations or success of the China JV.”

The other obstacle faced by all foreign companies entering China is local clones. Reworld, backed by prominent Chinese venture firms such as Northern Light Venture Capital and Joy Capital, is one. The game is unabashed about its origin. In a Reddit post responding to the accusation of it being “a ripoff of Roblox,” Reworld pays its tribute to Roblox and admits its product is “built on the shoulders of Roblox,” while claiming “it did not take any code from Roblox Studio.”

The Beijing-based startup behind Reworld has so far raised more than $50 million and had about 100 developers working on Reworld’s editing tool and 50 other operational staff, its co-founder said in a June interview. In comparison, Roblox had 38 employees in China by September, 38 of whom were in product and engineering functions. It’s actively hiring in China.

Roblox cannot comment for the story as it’s in the IPO quiet period.

22 Nov 2020

Original Content podcast: ‘The Crown’ introduces its Princess Diana

“The Crown,” Netflix’s lavish historical drama about the reign of Queen Elizabeth II, has returned for a fourth season that focuses on Elizabeth’s relationship with Prime Minister Margaret Thatcher, and on Prince Charles’ troubled marriage to Diana, Princess of Wales.

We’ve had conflicting opinions about the show’s past seasons, and the new season hasn’t exactly settled those disagreements, as we explain on the latest episode of the Original Content podcast.

Anthony and (especially) Jordan remain fans of the show, and they found season four to be particularly compelling. Yes, the monarchy is a little ridiculous and “The Crown” does have a tendency to simplify real-world events, but its retelling of the Charles-Diana relationship is heartbreaking, and it also takes the time to show some of the damage wrought by Thatcher’s policies.

Darrell, on the other hand, remains a skeptic, with little patience for all the attention paid to the royal family. He was particularly exasperated by the show’s deviation from historical reality, and by performances (particularly Gillian Anderson as Thatcher) that felt more like cheesy, “Saturday Night Live”-style imitations.

In addition to reviewing the show, we also discuss this week’s announcement that “Wonder Woman 1984” will be premiering in both theaters and on HBO Max on December 25.

You can listen to our review in the player below, subscribe using Apple Podcasts or find us in your podcast player of choice. If you like the show, please let us know by leaving a review on Apple. You can also follow us on Twitter or send us feedback directly. (Or suggest shows and movies for us to review!)

If you’d like to skip ahead, here’s how the episode breaks down:
0:00 Intro
0:30 “Wonder Woman 1984” discussion
10:45 “The Crown” Season 4 review (mild spoilers)

22 Nov 2020

WhiteHat Jr’s founder files $2.6M defamation suit against critic

Karan Bajaj, an Indian entrepreneur who teaches meditation and in a recent book guides others on how to avoid noise, is going after the most vocal critic of his startup.

Bajaj, founder of coding platform aimed at kids WhiteHat Jr, has filed a defamation case against Pradeep Poonia, an engineer who has publicly criticized the firm for its marketing tactics, the quality of the courses on the platform, and aggressive takedown of such criticism.

In the lawsuit — in which Bajaj is seeking $2.6 million in damages — Poonia has been accused of infringing trademarks and copyright of properties owned by WhiteHat Jr, defaming and spreading misleading information about the startup and its founder, and accessing the company’s private communications app.

More to follow…

22 Nov 2020

Week in Review: Venture-backed loneliness

Hello everyone and welcome back to Week in Review! Natasha here, subbing in for Lucas while he’s out. This week, we’ll talk about loneliness raising money and how Zoom fatigue is fueling innovation.

For everyone celebrating, happy holidays! Keep on the lookout next week for more festive content, including the launch of our annual TechCrunch Gift Guides.

If you’re reading this on TechCrunch, you can sign up to get this in your inbox.

The big story

Over the last month, I spent time working out of virtual HQs. Dozens of founders are using spatial technology and gamification to create online worlds. Consumers are invited to congregate and create some of the spontaneity of in-person events, such as the work day or weddings. Founders are testing if the metaverse can be brought into the mainstream. After tossing a few succulents around myself, I was impressed (especially as a non-gamer) over how intuitive the platform felt. It feels special to bump into someone in 2020.

You can read more of my story here, which includes a demo video and pictures to give you a feel for the space. For today, though, I want to talk about what I think the rise of virtual HQs is not-so-subtly telling us.

Founders are trying to disrupt loneliness in this chapter of the coronavirus pandemic. There’s a shift in what the technology at its core is trying to fix, and it’s a little dynamic called Zoom fatigue.

For example, in March, we saw startups race to try to bring remote work to the masses. Now, in November, we’re seeing startups race to fix the broken, fatigued world of remote work.

The issue here, I think, is that founders are trying to innovate a solution to a lack of spontaneity and togetherness in our lives. Spontaneity, by definition, cannot be forced. And the community will always feel different in person. These inherent clashes make us, or at least me, question what technology’s constraints are. That said, virtual event platform Hopin and its $2 billion valuation shuts me right up.

Still, as we see startups chase to fix the next big pain point that everyone can agree on, it will be important to track what’s a venture-backable problem, and what’s a more existential one.

The round up

A White House in transition 

It’s been a busy week for a shifting White House and big tech. President Trump fired U.S. cybersecurity official Chris Krebs for debunking false election claims. Meanwhile, two platforms that have fed fires of misinformation, Facebook and Twitter, had yet another testimony in front of Congress. Big tech will likely continue to face backlash when the Biden Administration takes lead, especially when it comes to antitrust regulation. However, it’s not all bad news for tech: President-elect Joe Biden’s infrastructure plan and tech-friendly transition team could help out startups. More here.

The race for a COVID-19 vaccine

This week, Pfizer and BioNTech sought emergency approval from the U.S. Food and Drug Administration for its COVID-19 vaccine, which is 95% effective. The news follows Moderna’s report that its vaccine is 94.5% effective. While proposed approval could get vaccines in the hands of high-risk populations, wide-spread vaccines likely won’t be available until 2021. Keep reading here.

Apple’s latest Intel

As my colleague Brian Heater puts it, “every refresh can’t be a revolution” in hardware product updates. That said, Apple’s latest trio of Macs has impressed. We have reviews on the Mac mini, Macbook Air, and MacBook Pro. Notably, the line is powered by Mac’s in-house microchips, pushing an effort that has been in the works since 2008. It’s a win for Apple, and loss for Intel, which had until now been powering Macs. Still, Intel seems to be taking its break-up with Apple alright, since announcing its own white-label laptop.

TC: Sessions Space is approaching fast

NASA and SpaceX successfully launched four astronauts — and a special guest — into space for their first operational Dragon Crew Mission. History has been made – which makes our upcoming event even more exciting and timely. This year, TechCrunch is hosting its first-ever dedicated space event on December 16 and 17. The TC: Sessions Space agenda is packed, and includes fireside chats with the head of the US Space Force, NASA executives and more. Get your tickets now.

Other stories

Thanks for reading,

Natasha

 

 

22 Nov 2020

A bug meant Twitter Fleets could still be seen after they disappear

Twitter is the latest social media site to allow users to experiment with posting disappearing content. Fleets, as Twitter calls them, allows its mobile users post short stories, like photos or videos with overlaying text, that are set to vanish after 24 hours.

But a bug meant that fleets weren’t deleting properly and could still be accessed long after 24 hours had expired. Details of the bug were posted in a series of tweets on Saturday, less than a week after the feature launched.

The bug effectively allowed anyone to access and download a user’s fleets without triggering a notification that the user’s fleet had been read and by whom. The implication is that this bug could be abused to archive a user’s fleets after they expire.

Using an app that’s designed to interact with Twitter’s back-end systems via its developer API. What returned was a list of fleets from the server. Each fleet had its own direct URL, which when opened in a browser would load the fleet as an image or a video. But even after the 24 hours elapsed, the server would still return links to fleets that had already disappeared from view in the Twitter app.

When reached, a Twitter spokesperson said a fix was on the way. “We’re aware of a bug accessible through a technical workaround where some Fleets media URLs may be accessible after 24 hours. We are working on a fix that should be rolled out shortly.”

Twitter acknowledged that the fix means that fleets should now expire properly, it said it won’t delete the fleet from its servers for up to 30 days — and that it may hold onto fleets for longer if they violate its rules. We checked that we could still load fleets from their direct URLs even after they expire.

Fleet with caution.

21 Nov 2020

Human Capital: Uber’s Black employee base shrinks

Welcome back to Human Capital, where I break down the latest in diversity, equity and inclusion, and labor in tech.

TL;DR: This week, Apple announced its third head of diversity and inclusion in four years, Uber’s Black employee base shrunk despite the company committing to anti-racism and Reddit brought on its second Black board member this year. 

Meanwhile, Facebook’s content moderators spoke out against the company for forcing some of them to work in the office during a pandemic and a new report from Silicon Valley Rising showed 63% of blue-collar tech workers are Black or Latinx. 

Sign up here to get this as a newsletter in your inbox every Fridays at 1 p.m. PT. However, I’m taking next week off so you won’t be hearing from me until December 4.

Facebook content moderators demand better protections and benefits

A group of more than 200 Facebook  content moderators, as well as some full-time employees, demanded the tech company “stop needlessly risking moderators’ lives,” they wrote in an open letter to Facebook and the company’s contractors that manage content moderators, Accenture and Covalen. The demands came after The Intercept reported how some Facebook content moderators — who deal with things like sexual abuse and graphic violence — were required to come back into the office during the pandemic. Shortly after they returned to the office, a Facebook content moderator reportedly tested positive for COVID-19.

Facebook later defended its decision to bring some content moderators into the office, saying it’s “not able to route some of the most sensitive and graphic content to outsourced reviewers at home,” its VP of Integrity Guy Rosen said on a press call. “This is really sensitive content. This is not something you want people reviewing from home with their family around.”

Turo commits $1 million to addressing wealth inequality

Car-sharing marketplace Turo teamed up with Kiva to offer interest-free loans to Black people and folks from traditionally underserved communities to buy cars and then share them on Turo. The $1 million commitment aims to address the issue of wealth inequality in the United States.

Called the Turo Seed Initiative, those who are eligible can raise up to $15,000 via crowdfunding and Turo’s matching program. In order to raise money on Kiva, folks must use the funding for business purposes, which includes car sharing on Turo. Through Kiva, they can raise up to $7,500 and Turo will then match up to $7,500. From there, they can buy a car and list it on Turo.

Tech’s cafeteria workers, security officers, etc. are predominantly Black or Latinx

A Silicon Valley Rising report recently showed about 63% of blue-collar tech workers are Black or Latinx. These are the workers who cook and serve food in tech company cafeterias, drive tech shuttles or work as security officers or custodians.

Also this week, a group of cafeteria workers who formerly worked inside Verizon Media’s offices protested outside its CEO’s home in San Francisco. These workers were laid off by Verizon Media contractor Compass in September. Meanwhile, LinkedIn stopped paying more than 260 food service workers at the end of June and Tesla laid off 280 janitors and bus drivers in April

Transitioning from Trump to Biden: Now is not the time for complacency 

On this week’s episode of TC Mixtape, we spoke with Y-Vonne Hutchinson of Ready Set about DEI and what a new administration means for the work she and so many others are doing. Here’s an excerpt from our conversation:

While I’m optimistic and so thrilled at the prospect that we’re not going to see harm like we did under the Trump administration, I also remember the Obama administration. This isn’t like these structures that got spun up — this didn’t happen out of the blue.

I hope that we have learned some really valuable lessons when it comes to the impact that not just like lack of diversity inclusion, because that feels so milk toast to say, but like these exclusionary and harmful organizations, platforms, powerful people in our industry, like I hope we’ve learned from our mistakes there. But I think that there’s always going to be a temptation to say, ‘well, we got Trump out and the work is done’ [or] feel a little bit complacent. I worry about that complacency. Because, you know, the dirty, nasty undercurrents, all of that stuff that got us to where we are today — all of that’s still there, all that festering toxicity.

We still have work to do, and I’m not saying that everybody’s a bad actor and you know, get rid of it. But I think that we really need to be critical and think about what accountability looks like for our industry and make sure that we’re not falling into the same bad habits that we did that got us here in the first place. So I’m kind of waiting to see how that plays out.

Apple announces a new head of D&I 

Apple recently announced Barbara Whye, former head of D&I at Intel, will be joining them as its VP of inclusion and diversity in early 2021. The announcement came after its former head of D&I, Christie Smith, left the company in June “to spend time with her family,” an Apple spokesperson said at the time. Smith had been in the role since late 2017, after Denise Young Smith, the company’s first-ever VP of diversity and inclusion, left after only being in the role for six months.

Uber’s D&I efforts fall short this year

Uber recently released its latest diversity report, showing a decline in the overall representation of Black employees in the U.S. despite an increased focus on racial justice this year in the wake of the police killing of George Floyd. In 2019, Uber was 9.3% Black while this year, only 7.5% of its employees are Black.

Uber attributes the decline in Black employees to its layoffs earlier this year, where about 40% of its employees in community operations were laid off, Uber Chief Diversity Officer Bo Young Lee told TechCrunch.

“As a company that has so publicly stated its stance on anti-racism, that’s not acceptable,” she said.

That unintentional decline in the Black population at Uber “led to a lot of soul searching,” she said. “Dara was certainly upset by it. Every leader was. It reinforced how easy it is to lose some ground after all the work you’ve done.”

Reddit adds another Black director to the board

Reddit has appointed Paula Price, who has served on the board of six public companies, including Accenture and Deutsche Bank, to its board of directors. Price’s appointment makes her one of two Black directors on the company’s board.

“Paula’s vast experience as a world-class financial leader and strategic advisor will be a tremendous asset to us in the years ahead,” Reddit CEO Steve Huffman said in a statement. “Best of all, she embodies the two qualities most important to us for this Board seat: expertise leading companies through periods of transformative growth and real passion for Reddit’s mission.”

Before Reddit co-founder Alexis Ohanian stepped down from the board and urged the company to appoint a Black director to take his place, Reddit had zero Black board members. Reddit took Ohanian’s advice and appointed Y Combinator Michael Seibel to the board.

LAPD bans commercial facial recognition

Following an inquiry from Buzzfeed regarding officers’ use of Clearview, the LAPD has banned the use of commercial facial recognition programs. That’s not to say LAPD won’t continue using facial recognition that compares images to suspect booking records but it will no longer use facial recognition tools that rely on social media and other websites. 

21 Nov 2020

How the pandemic drove the IPO wave we see today

This is The TechCrunch Exchange, a newsletter that goes out on Saturdays, based on the column of the same name. You can sign up for the email here.

I had a neat look into the world of mental health startup fundraising planned for this week, but after being slow-motion carpet-bombed by S-1s, that is now shoved off to Monday and we have to pause and talk about COVID-19.

The pandemic has been the most animating force for startups and venture capital in 2020, discounting the slow movement of global business into the digital realm. But COVID did more than that, as we all know. It crashed some companies as assuredly as it gave others a boost. For every Peloton there is probably a Toast, in other words.

Such is the case with this week’s crop of unicorn IPO candidates, though they are unsurprisingly weighted far more toward the COVID-accelerated cohort of startups instead of the group of startups that the pandemic cut off at the knees. 

More simply, COVID-19 gave most of our recent IPOs a polite shove in the back, helping them jog a bit faster toward the public-offering finish line. Let’s talk about it.

Roblox, the gaming company that targets kids, has been a beneficiary during the COVID-19 pandemic, as folks stayed home and, it appears, gave their kids money to buy in-game currency so that their parents could have some peace. Great business, even if Roblox warned that growth could slow sharply next year, when compared to its epic 2020 gains.

But Roblox is hardly the only company taking advantage of COVID-19’s impacts on the market to get public while their numbers are stellar. We saw DoorDash file last week, crowing from atop a mountain of revenue growth that came in part from you and I trying to stay home since March. As it turns out you order more delivery when you can’t leave your house.

Affirm got a COVID-19 boost as well, with not only e-commerce spend growing — Affirm provides point-of-sale loans to consumers during online shopping — but also because Peloton took off, and lots of folks chose to finance their new exercise bike with the payment service. Call it a double-boost.

The IPO is well-timed. Wish falls into the same bucket, though it did hit some supply-chain and delivery issues due to the pandemic, so you could argue it either way.

Regardless, as we have seen from global numbers, COVID-19 is very much not done wreaking havoc on our health, happiness, and ability to go about normal life. So the trends that this week’s S-1s have shown us still have some room to run.

Which is irksome for Airbnb, a unicorn that was supposed to have debuted already via a direct listing, but instead had to hit pause, borrow money, lay off staff, and now jog to the startup finish line with less revenue in this Q3 than the last. In time, Airbnb will get back to full-speed, but among our new IPO candidates it’s the only company net-harmed by COVID-19. That makes it special.

There are other trends to keep tabs on, regarding the pandemic. Not every software company that you might expect to be thriving at the moment actually is; Workday shares are off 8% today as I write to you, because the company said that COVID-19 is harming its ability to land new customers. Here’s its CFO Robynne Sisco from its earnings call

Keep in mind, however, that while we have seen some recent stability in the underlying environment, headwinds due to COVID remains particularly to net new bookings. And given our subscription model, these headwinds that have impacted us all year will be more fully evident in next year’s subscription revenue weighing on our growth in the near-term.

Yeesh. So don’t look at recent IPOs and think that all things are good for all companies, or even all software companies. (To be clear, the pandemic is a human crisis, but my job is to talk about its business impacts so here we are. Hugs, and please stay as safe as you can.)

Market Notes

There was so much news this week that we have to be annoyingly summary. 

I caught up with Brex CEO Henrique Dubugras the other day, giving The Exchange a chance to parse what happened to the company during the early COVID days when the company decided to cut staff. The short answer from the CEO is that the company went from growing 10% to 15% each month, to seeing negative growth — not a sin, Airbnb saw negative gross bookings for a few months earlier this year — and as the company had hired for a big year, it had to make cuts. Dubugras talked about how hard of a choice that was to make.

Brex’s business rebounded faster than the company expected, however, driven in part by strong new business formation — some data here — and companies rapidly moving into the digital realm and moving to finance systems like Brex’s. 

Looking forward, Dubugras wants to expand the pool of companies that Brex can underwrite, which makes sense as that would open up its market size quite a lot. And the company is as remote as companies are now, with its CEO opening up during our chat about the pros and cons of the move. Happily for the business fintech unicorn, Dubugras said that some of the negatives of companies working more remotely haven’t been as tough as expected. 

Next up: Growth metric. Verbit, a startup that uses AI to transcribe and caption videos, raised a $60 million Series C this week led by Sapphire Ventures. I couldn’t get to the round, but the company did note in its release that it has seen 400% year-over-year revenue growth, and that its “revenue run-rate [has] grown five-fold since 2019.” Nice.

Jai Das led the round for Verbit, and, in a quirk of good timing, I’m hosting an Extra Crunch Live with him in a few weeks. (Extra Crunch sub required for that, head here if you need one. The discount code ‘EQUITY’ should still be working if it helps.)

Telos, a Virginia-based cybersecurity and identity company went public this week. It fell under our radar because there is more news than we have hands to type it up. Such is the rapid-fire news cycle of late 2020. But, to catch us both up, Telos priced midrange but with an upsized offering, valuing it around $1 billion, according to MarketWatch.

After going public, Telos shares have performed well. Cybersecurity is having one hell of a year.

Turning back to our favorite topic in the world, SaaS, ProfitWell’s Patrick Campbell dropped a grip of data on the impact of COVID-19 on the B2B SaaS market. Mostly it’s positive. There was a hit early on, but then growth seems to have accelerated. Just keep in mind the Workday example from earlier; not everyone is in software growth paradise as 2020 comes to a close.

And, finally, after Affirm released its S-1 filing, competing service Klarna decided it was a good time to drop some performance data of its own. First of all, Klarna — thanks. We like data. Second of all, just go public. Klarna said that it grew from 10 million customers in the United States to 11 million in three weeks, and that the second statistic was up 106% compared to its year-ago tally. 

Affirm, you are now required by honor to update your S-1 with even more data as an arch-nerd clapback. Sorry, I don’t make the rules.

Various and Sundry

Alright, that’s enough of all that. Chat to you soon, and I hope that you are safe and well and good.

Alex

21 Nov 2020

Affirm, Airbnb, C3.ai, Roblox, Wish file for tech IPO finale of 2020

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The wait was long but this week the time was right: Airbnb finally filed its S-1 and so did Affirm, C3.ai, Roblox, and Wish. We are likely to see these five price on public markets before the end of an already superlative year for tech IPOs. The ongoing pandemic and political turmoil were not scary enough, apparently.

This coming decade, you have to think that we’ll see a more even spread of tech companies going public. Many of the companies above have been bottled up for years behind privately funded growth strategies. Today, however, the industry has a better grasp of SPACs and direct listings, and various funding routes. Companies have more options from their founding for how they might grow and exit one day. Public investors in 2020 also seem to have a deeper appreciation for the current revenue numbers and future growth opportunities for tech companies. Why, I can still remember all the geniuses who bragged about shorting the Facebook IPO not so long ago.

Will we see a more even spread of where IPOs come from? While all of this week’s filers are headquartered in San Francisco or environs, that now feels almost like a coincidental reference to the years when these companies were founded. More states have been minting their own unicorns, with Ohio-based Root Insurance recently going public and Utah-based Qualtrics heading (back) that way. Tech startups are now global, meanwhile, and plenty of countries are working to keep their unicorns closer to home than New York.

On to the headlines from TechCrunch and Extra Crunch:

If you didn’t make $1B this week, you are not doing VC right (EC)

Affirm files to go public

Inside Affirm’s IPO filing: A look at its economics, profits and revenue concentration (EC)

Airbnb files to go public

5 questions from Airbnb’s IPO filing (EC)

The VC and founder winners in Airbnb’s IPO (EC)

Roblox files to go public

What is Roblox worth? (EC)

Wish files to go public with 100M monthly actives, $1.75B in 2020 revenue thus far

Unpacking the C3.ai IPO filing (EC)

With a 2021 IPO in the cards, what do we know about Robinhood’s Q3 performance? (EC)

(Photo by Win McNamee/Getty Images)

What does a Biden administration mean for tech?

What does Joe Biden intend as president around technology policy? On the one hand, tech companies might not be returning to the White House too fast. “All told, we’re seeing some familiar names in the mix, but 2020 isn’t 2008,” Taylor Hatmaker explains about potential presidential appointments from the industry. “Tech companies that emerged as golden children over the last 10 years are radioactive now. Regulation looms on the horizon in every direction. Whatever policy priorities emerge out of the Biden administration, Obama’s technocratic gilded age is over and we’re in for something new.”

However, tech industries and companies focused on shared goals might find support. In a review of Biden’s climate-change policies, Jon Shieber looks at major green infrastructure plans that could be on the way.

Any policies that a Biden administration enacts would have to focus on economic opportunity broadly, and much of the proposed plan from the campaign fulfills that need. One of its key propositions was that it would be “creating good, union, middle-class jobs in communities left behind, righting wrongs in communities that bear the brunt of pollution, and lifting up the best ideas from across our great nation — rural, urban and tribal,” according to the transition website. An early emphasis on grid and utility infrastructure could create significant opportunities for job creation across America — and be a boost for technology companies. “Our electric power infrastructure is old, aging and not secure,” said Abe Yokell, co-founder of the energy and climate-focused venture capital firm Congruent Ventures. “From an infrastructure standpoint, transmission distribution really should be upgraded and has been underinvested over the years. And it is in direct alignment with providing renewable energy deployment across the U.S. and the electrification of everything.”

Rebar is laid before poring a cement slab for an apartment in San Francisco CA.

Image Credits: Steve Proehl (opens in a new window) / Getty Images

The future of construction tech

A skilled labor shortage is piling on top of the construction industry’s traditional challenges this year. The result is that tech adoption is getting a big push into the real world, Allison Xu of Bain Capital Ventures writes in a guest column for Extra Crunch this week. She maps out six main construction categories where tech startups are emerging, including project conception, design and engineering, pre-construction, construction execution, post construction and construction management. Here’s an excerpt from the article about that last item:

  • How it works today: Construction management and operations teams manage the end-to-end project, with functions such as document management, data and insights, accounting, financing, HR/payroll, etc.
  • Key challenges: The complexity of the job site translates to highly complex and burdensome paperwork associated with each project. Managing the process requires communication and alignment across many stakeholders.
  • How technology can address challenges: The nuances of the multistakeholder construction process merit value in a verticalized approach to managing the project. Construction management tools like ProcoreHyphen Solutions and IngeniousIO have created ways for contractors to coordinate and track the end-to-end process more seamlessly. Other players like Levelset have taken a construction-specific approach to functions like invoice management and payments.

Virtual HQs after the pandemic?

Pandemic-era work solutions like online team meeting spaces are heading towards a less certain, vaccine-based reality. Have we all gone remote-first enough that they will have a real market, still? Natasha Mascarenhas checks in with some of the top companies to see how it’s looking, here’s more:

With the goal of making remote work more spontaneous, there are dozens of new startups working to create virtual HQs for distributed teams. The three that have risen to the top include Branch, built by Gen Z gamers; Gather, created by engineers building a gamified Zoom; and Huddle, which is still in stealth.

The platforms are all racing to prove that the world is ready to be a part of virtual workspaces. By drawing on multiplayer gaming culture, the startups are using spatial technology, animations and productivity tools to create a metaverse dedicated to work.

The biggest challenge ahead? The startups need to convince venture capitalists and users alike that they’re more than Sims for Enterprise or an always-on Zoom call. The potential success could signal how the future of work will blend gaming and socialization for distributed teams.

Around TechCrunch

Head of the US Space Force, Gen. John W. ‘Jay’ Raymond, joins us at TechCrunch Sessions: Space

Amazon’s Project Kuiper chief David Limp is coming to TC Sessions: Space

Across the week

TechCrunch

Against all odds: The sheer force of immigrant startup founders

S16 Angel Fund launches a community of founders to invest in other founders

Pre-seed fintech firm Financial Venture Studio closes on debut fund to build on legacy of top investments

How esports can save colleges

Why are telehealth companies treating healthcare like the gig economy?

A court decision in favor of startup UpCodes may help shape open access to the law

Extra Crunch

Will Zoom Apps be the next hot startup platform?

Is the internet advertising economy about to implode?

Surging homegrown talent and VC spark Italy’s tech renaissance

Why some VCs prefer to work with first-time founders

3 growth tactics that helped us surpass Noom and Weight Watchers

A report card for the SEC’s new equity crowdfunding rules

#EquityPod

From Alex Wilhelm:

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast (now on Twitter!), where we unpack the numbers behind the headlines.

This week wound up being incredibly busy. What else, with a week that included both the Airbnb and Affirm IPO filings, a host of mega-rounds for new unicorns, some fascinating smaller funding events and some new funds?

So we had a lot to get through, but with Chris and Danny and Natasha and your humble servant, we dove in headfirst:

What a week! Three episodes, some new records, and a very tired us after all the action. More on Monday!

Equity drops every Monday at 7:00 a.m. PDT and Thursday afternoon as fast as we can get it out, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts.

21 Nov 2020

Hulu UX teardown: 5 user experience fails and how to fix them

Hulu is the first major streaming platform to offer a social watching experience. And with most major league sports now being allowed to resume behind closed doors, Hulu’s combined proposition with ESPN will likely help entertain the service’s 30+ million users over the winter months.

But users have a surplus in choice of streaming services right now, so how will Hulu stay competitive?

With the help of UX expert Peter Ramsey from Built for Mars, we’re going to give Hulu an Extra Crunch UX teardown, demonstrating five ways it could improve its overall user experience. These include easy product comparisons, consistent widths, proportionate progress bars and other suggestions.

Comparing features inside packages

If your product/service has different tiers/versions, ensure that the differences between these options are obvious and easy to compare.

The fail: Hulu has four different packages, but the listed features are inconsistent between options, making it incredibly difficult to compare. Instead of using bullet points, they’ve buried the benefits within paragraphs.

The fix: Break the paragraphs down into bullet points. Then, make sure that the bullet points are worded consistently between options.

 

Steve O’Hear: I’m really surprised this one got past the marketing department. Not a lot to say except that I would argue that when UX, including layout and copywriting decisions, become decoupled from business goals and customer wants, a company is in trouble. Would you agree that’s what has happened here?

Peter Ramsey: Honestly, this happens all the time. I think it’s just a symptom of the designers building things that look nice, not things that work nicely. I probably raise this issue on about one-third of the private audits I do — it’s that common.

Keep a consistent width

Try to maintain a consistent page width throughout a single journey — unless there’s a major benefit to changing the width.

The fail: During the Hulu sign-up process, the page width doubles at a totally unnecessary point. This is disorienting for the user, with no obvious rationale.

The fix: Hulu has a pretty consistent first-half of their journey and then it drops the ball. I’d redesign these “extra-wide” pages to be the default width.