Category: UNCATEGORIZED

09 Apr 2020

Esports One launches its fantasy esports platform

Esports One is a startup betting that there’s a big opportunity in bringing a fantasy sports approach to the world of esports — particularly at a time when traditional pro sports are on pause.

Co-founder and COO Sharon Winter told me that the company’s platform, which is leaving beta testing today, is the first “all-in-one fantasy platform” for esports. In other words, it’s not just a site where you can create a fantasy team to compete with others, but also a place where you can research players, read articles about the latest news and watch live games.

And while Esports One is starting out by supporting the LCS (North American) and LEC (European) regions for League of Legends, the goal is to support a wide range of esports titles.

Co-founder and CEO Matt Gunnin said that when he started Esports One in 2017, the goal was to create “the first and only esports fantasy destination.” And while today’s launch is in many ways the realization of that vision, Esports One has been launching other data and analytics products in the meantime, becoming a data partner for both Acer’s Planet 9 esports platform and League of Legends publisher Riot Games.

Backed by Eniac Ventures and Xseed Capital,, the company was also part of the first class of startups to participate in the MIT Play Labs accelerator, and it says it uses computer vision technology developed at MIT and Caltech.

Why does an esports startup need that level of tech? Gunnin compared it to watching pro football on TV, where you can see a virtual yellow line indicating how far a team needs to advance to achieve first down.

“Imagine trying to watch a football game if there isn’t that yellow first-down line,” he said. “What we’ve been trying to build from the early days is the technology to be that first-down line for esports.”

Esports One screenshot

Image Credits: Esports One

More specifically, Gunnin and Winter explained that their computer vision capabilities allow Esports One to track the activity in a game without having to rely on a game publisher’s company’s API — though Gunnin added that when an API is available, they’re happy to use it as “a central source of truth” to start training the company’s algorithms.

Gunnin added that the plan is to keep the basic Esports One platform free, then add premium subscription features over the summer.

“There could be various ways for users to get more insights, more analytics, more research tools, more ways to engage with one another,” he said. “We’re not going into gambling … Users don’t have to buy an advantage when they’re playing against anyone else, [we don’t want users to have an advantage] because they’re paying for monthly subscription access to stats. But we could take some of those stats and make it available in chart form, make it exportable.”

The company said that while in beta, the platform has already pulled in 30,000 active participants — and that’s without advertising spend.

And Gannin and Winter suggested that there’s an even bigger opportunity to expand the esports audience right now, as traditional fans have nothing to watch and even pro basketball players are turning to video games to compete.

“As people have been staying at home… we’re seeing DMs to our social media accounts from people diving into esports, signing up for Discord accounts,” Winter said. “We’ve ramped up the support to educate the community and expand the esports audience. It’s quickly surpassing mainstream, traditional sports.”

09 Apr 2020

COVID-19 symptom self-reporting app from startup Zoe and academic partners expands to the U.S.

If you want to contribute to efforts to better understand and contain the COVID-19 pandemic, and you’re based in the U.S., you can do a lot with very little effort by downloading a free iOS and Google Play application called simply ‘COVID Symptom Tracker.’ The app was originally developed in partnership with food science startup Zoe, and released first in the U.K., and was quickly downloaded by nearly one million people in its first day of availability.

The app aims to supplement information provided by testing programs and other public measures of the spread of the coronavirus using self-reported information provided by individuals. It includes a self-reporting quiz that takes roughly one minute per day to complete, and also provides an estimated picture of the potential spread of the virus in your immediate area.

There are a number of different, similar efforts to use self-reported information as a signal in determining the full spread of the virus, in the absence of plentiful, accurate and consistent testing across geographies. One other high-profile project, founded by Pinterest CEO and co-founder Ben Silbermann, launched earlier this month, and offers a similar self-reporting mechanism, for similar purposes – with a mandate of offering up information shared with research partners and health organizations.

The COVID-19 Symptom Tracker has the advantage of already having been used at scale in the U.K., and the information its gathering will be used in a study that’s already in progress, led by King’s College epidemiologist Tim Spector, along with Harvard Medical School professor and infectious disease specialist Andrew Chan. The research team is providing regular updates about their work and the project via a public blog, too.

The goals of the research resulting from the app include forming a better understanding of COVID-19s symptoms, and how they might cluster, as well as helping identify high-risk and high-spread areas, and figuring out who might be most at risk in future. Data shared by individuals is protected under GDPR, and it’s used strictly for non-profit purposes, with any commercial purposes off the table. The group behind the app also advises that while they may share information more broadly with other medical researchers, it strips the data of any potential identifying information before doing so.

These efforts can definitely contribute to a better understanding of COVID-19 and its transmission, and because they’re relatively low-lift in terms of how much time you need to spend with them, it’s probably worth considering using more than one. Sensitivities around sharing info are always going to vary, of course, but if you’re okay with the trade-offs outlined, this does seem like an easy way to do something from the comfort and safety of your own home.

09 Apr 2020

Monzo to shutter Las Vegas customer support office, 165 employees being let go

Following voluntary employee furloughs and salary cuts in the U.K., Monzo is continuing to take tough decisions in order to shore up its financial position amidst the coronavirus crisis and resulting economic downturn.

The latest move — which TechCrunch understands was being considered prior to the pandemic, though undoubtedly the decision was escalated and made because of it — will see the U.K. challenger bank shutter its customer support office in Las Vegas.

The U.S. outpost employs 165 customer support staff, who will now lose their jobs, and provided overnight customer support to U.K. customers, a much loved feature of the bank. However, that has proven expensive for Monzo, which now claims over 4 million customers, and disproportionate to the number of support requests made during overnight hours (12% of queries, apparently). Instead, overnight support will now happen from the U.K.

It should also be noted that this doesn’t appear to impact Monzo’s U.S. launch. Vegas support staff were servicing U.K. customers only, with U.S. customer support provided by a small team in London closer to the development and iteration of the Monzo USA beta.

Meanwhile, I also understand that Monzo Las Vegas employees are being given two months notice, with full pay and healthcare. And, as it should do, the bank is offering support with CVs and reaching out to other employers, and doing things like running interview prep sessions (however futile that may be with sky rocketing U.S. unemployment). In addition, it is supporting applications for extended healthcare cover after the end of notice period.

Lastly, as I caveated when exclusively reporting on Monzo’s planned furloughs, these measures, although extremely distressful for the employees affected (which should never be forgotten), are largely precautionary as the bank’s board looks to plan responsibly for however long the coronavirus-related economic uncertainty continues. (Related to this, I wouldn’t be surprised to see Monzo closing in on some additional funding from existing investors in the interim.)

In addition, unlike many fintechs, Monzo is a fully licensed bank, and therefore has a regulatory obligation to hold significant cash reserves. Under the license, customer deposits up to £85,000 are also protected as part of the U.K. government’s deposit protection scheme.

09 Apr 2020

Fast-changing regulations give virtual care startups a chance to seize the moment

For more than two decades, virtual care has slowly made inroads into the annals of American medicine.

A somewhat nebulous and overwhelming term, “virtual care” refers to the integration of products like telehealth, remote patient monitoring, prescription delivery and even behavioral coaching into the fabric of medical practice. And while some early entrants, like Doctor on Demand in the primary care telehealth space and Mercy Virtual for remote-monitoring programs, have achieved some traction, the space has suffered from a lack of consumer scale, challenges with government regulation and significant technological and usability barriers.

This is not for lack of promise or even early results. The University of Pennsylvania was able to reduce its 30-day readmissions rate for heart failure patients by 73% using aggressive virtual care methodologies like telehealth and remote monitoring.

And yet, over the past month, the rapid spread of COVID-19 changed everything.

The global pandemic has jolted American medicine into making groundbreaking changes. Changes that may forever alter the path of virtual care and provide key insights and lessons for entrepreneurs looking to seize this moment.

Chief amongst these are leapfrog advances in sensor technology allowing a “consumer-grade” user experience at scale. Historically, medical-grade sensor technology has resulted in a lackluster and poor user experience that requires significant patient compliance. Now, many sensors can be deployed “in the background” and require few patient lifestyle changes. Numerous players are now advancing on this development and providing other entrepreneurs with a guidebook forward.

09 Apr 2020

Walmart Grocery app sees record downloads amid COVID-19, surpasses Amazon by 20%

Record demand for online grocery shopping amid the COVID-19 pandemic has sent the apps for grocery pickup and delivery services up the charts. Walmart Grocery, as a result, has now hit an all-time high in downloads — grabbing the No. 1 ranking position across all Shopping apps in the U.S. on April 5, 2020, and surpassing Amazon by 20%, according to a new analysis from app intelligence firm App Annie.

The Walmart Grocery application retained that No. 1 position for at least two days, the firm said, citing data from both the Google Play store and the Apple App Store, combined. While App Annie’s data was calculated on April 7, 2020, Walmart Grocery today is still No. 1 on Google Play as of today, April 9. It’s also now No. 2 on the App Store.

The surge of interest in Walmart Grocery may complicate Walmart’s plans to wind down the standalone app to instead merge Walmart Grocery into the retailer’s flagship mobile application and website. Earlier in March — before government lockdowns and home quarantines were widespread — Walmart announced a new strategy that would make its online grocery shopping service a part of the overall Walmart.com website and Walmart mobile app (the blue one).

The goal was to eventually wind down the separate Walmart Grocery experience entirely after customers had made the shift.

There are multiple benefits to this plan, including the ability to direct marketing dollars into only promoting one Walmart app, instead of two. It could also help drive sales across departments, as grocery shoppers may choose to buy other in-store items and Walmart shoppers may discover the grocery option while browsing the site for something else. In addition, Walmart Grocery’s millions of customers would be shifted to the main app, boosting its ranking on the app stores.

However, the COVID-19 health crisis has changed things quite a bit. As of April 5, 2020, the Walmart Grocery app saw a 460% growth in average daily downloads, in comparison with its January 2020 performance. That indicates a surge of brand-new customers to Walmart Grocery who may have never before placed an online grocery order.

Walmart Grocery isn’t the only Shopping app surging due to increased demand amid COVID-19.

An earlier report from Apptopia in March saw Walmart Grocery, Instacart and Shipt climbing the charts.

Overall, demand for retail delivery is now booming with Shopping app global downloads hitting 106 million during the week of March 29 and April 4, 2020, App Annie says — that’s up 15% from the weekly average in January 2020. Downloads in the U.S. alone were 14.4 million — up 20% from the same period. While Walmart Grocery’s jump was much larger (460%), Amazon also saw 20% growth in average daily downloads from January.

Even Walmart’s internal, employee-facing app is growing, App Annie found. The Me@Walmart app for associates using the Walmart scheduling system grew 220% on Android phones during the week of March 22 compared to 4 weeks prior. That reflects the increased demand for in-store workers during the COVID-19 pandemic.

Walmart had said in March it planned to hire 150,000 new employees in both its stores and fulfillment centers to help it meet the increased demand for e-commerce orders and deliveries. Since the March announcement, Walmart said it has hired around 5,000 new employees per day and may even surpass the original 150,000 figure. While Walmart’s intention was to hire these workers on a more temporary basis, it may find that things don’t revert to “normal” any time soon. Newcomers to online grocery may discover it’s an easier and now less riskier way to shop, and will continue to do so even when lockdowns are lifted.

09 Apr 2020

Starling Bank isn’t furloughing permanent staff after all

Starling Bank, the U.K. challenger founded by veteran banker Anne Boden, isn’t furloughing any of its U.K. staff after all.

In what appears to be a u-turn, it has been decided that the 41 staff who were going to be put on furlough, under the U.K. government’s Coronavirus Job Retention Scheme, are now able to continue working, meaning that Starling will not be applying for government furlough support.

It was originally communicated that the reason for furloughing staff was that they hadn’t completed their full training, and to do so would require being on premise (ie at Starling’s offices), which wasn’t possible once the coronavirus-related lockdown began. However, pragmatically, the challenger bank has put in place a process to enable this to happen (presumably) remotely.

Starling provided TechCrunch with the following statement:

On our staffers, there were 41 staff who had not completed their training. We have now developed a way of training these staff to our usual high standard and so we do not need to use government’s Job Retention Scheme after all. We are continuing to hire, especially in software engineering, where will continue to deliver new features such as Cheque Imaging and Connected Cards both launched this week.

Meanwhile, TechCrunch understands that, separate from directly employed (and permanent) staff, post-lockdown, Starling has ended its contract with around 40 temporary workers who worked in customer support and were employed via agencies.

Initially, those temporary staff were given an additional two weeks pay by Starling, but were not offered furlough by the agency they worked for. However, at least one of those agencies — Tempo — has since decided to use the Coronavirus Job Retention Scheme, meaning that the ex-Starling temps should now receive further financial support.

09 Apr 2020

Don’t apply for a PPP loan unless your affiliation issues are resolved

Many presume that the SBA’s “affiliation” rules will prevent venture-backed startups from applying for loans under the Paycheck Protection Program (PPP) of the CARES Act. I think that’s unfortunate, because the potential benefits of a PPP loan are compelling. For sure, you’re prudent to assume that, if you’ve closed on one or more preferred stock financings, your startup will indeed have an affiliation issue, based on protective covenants found in your charter and investor agreements; but you may be pleasantly surprised to hear of ways to amend your startup’s governing documents that, at least arguably, do not do essential violence to minority investor protections.

Because the terms of the PPP are so compelling – a loan that becomes a tax-free grant if spent on payroll, rent and utilities (in essence, for earlier stage startups, your burn) – it simply has to be looked at as a financing source. If the initial problems with the SBA’s rollout of the PPP can be fixed, this program may be the best way out there to mitigate the uncertainties that arise from the global pandemic. The brutal reality is that your next priced equity round is significantly further down the road than you had planned.

At the same time, no one wants to re-trade on essential terms with their startup’s preferred stock investors. The affiliation “fixes” should, if they are to be feasible, focus on preferred stock class voting thresholds or the makeup of voting groups in your charter and/or to selectively eliminate preferred director veto power in your Investors’ Rights Agreement.

Let’s step back for a second and address another common misperception: it’s important to understand that an affiliation analysis is distinct from application disclosure requirements driven by the PPP’s 20% owner threshold. The 20% threshold pertains to the scope of information an applicant needs to provide, what representations need to be made, and the like. An affiliation analysis, by contrast, speaks instead as to whether the applicant even qualifies as a “small business.” For the most part, this means, will the SBA deem the applicant to have fewer than 500 employees. If your business is “affiliated” with other startups in your VC firm’s (or firms’) portfolios, your company may be deemed big, not small, and so not eligible for the PPP.

09 Apr 2020

Yelp lays off 1,000 employees and furloughs 1,100 more

Yelp co-founder and CEO Jeremy Stoppelman announced in an internal email that the company is going through difficult times. Yelp has to cut expenses, which means a large round of layoffs and some additional measures. 1,000 employees have been laid off.

According to an SEC filing, Yelp had 5,950 employees as of December 31, 2019. Today’s layoffs represent a 17% staff reduction.

The company has shared Stoppelman’s internal email on its website. In addition to layoffs, another 1,100 employees are now on furlough. Those employees are considered on unpaid leave until further notice (with some exceptions) — they will receive two weeks of additional pay and retain their benefits.

Before considering layoffs, Yelp tried to cut costs in different ways. The company has reduced server costs, which makes sense given that traffic has shrunk both on mobile and on the website.

Many projects have been “deprioritized” and executives accepted 20-30% pay cuts. Stoppelman himself won’t take a salary nor vest any stock awards for the remainder of the year.

“The physical distancing measures and shelter-in-place orders, while critical to flatten the curve, have dealt a devastating blow to the local businesses that are core to our mission,” Stoppelman wrote. “Interest in restaurants, our most popular category, has dropped 64% since March 10, and the nightlife category is down 81%. Gyms are down 73%, and salons and other beauty businesses are down 83%.”

Given that Yelp is a service focused on recommending the best local businesses around you, the lockdown has a direct impact on usage. Fewer eyeballs mean shrinking ad revenue as well. A restaurant chain isn’t going to spend money on Yelp ads if it is closed.

The company expects $8 to $10 million in charges due to severance and benefits costs. Yelp shares are trading at $21.74, up 0.46% compared to yesterday’s closing price.

09 Apr 2020

CDC’s new guidance around COVID-19 contact sends potentially exposed critical employees back to work

The Centers for Disease Control and Prevention (CDC) has issued updated, interim guidance for “critical infrastructure” employees during the ongoing COVID-19 pandemic that could have big implications for labor groups, gig economy workers, and tech company employees. The new guidance relaxes restrictions on employees who may have been exposed to COVID-19, focusing on implementing precautionary measures in the workplace rather than sending them home for self-isolation, as was the practice previously.

The CDC’s updated guidelines, which were adapted in order “to ensure continuity of essential functions” according to the agency, state that someone working in an essential capacity who has been potentially exposed (either through contact with a household member with COVID-19, or having come within 6 feet of someone who has a confirmed or suspected case) should remain at work, provided they don’t show any symptoms.

That’s not to say the CDC is advising they carry on as usual: they say that anyone who has had this kind of exposure, should have their temperature taken and their symptoms assessed prior to any shift, and that they should be engage in self-monitoring. They should also wear a mask whenever in their place of employment for at least 14 days following the exposure – including cloth masks where proper face masks aren’t available because of shortages. They should also observe physical distancing from other employees, and all shared use areas and equipment should be regularly cleaned and disinfected.

The CDC further advises that anyone who comes sick during the day should be sent home immediately, and the employer should comply a list of anyone they might’ve been exposed to within two days prior to the symptoms showing up.

These changed rules were mentioned during the White House coronavirus task force briefing on Wednesday, and seem to be considered a necessary step by the agency and the administration to ensure that critical services continue to operate uninterrupted as COVID-19 continues to spread. The guidelines apply not only to full-time employees in essential roles, but also to “contracted vendors,” which likely includes Amazon warehouse employees and delivery drivers for services like Instacart and Uber Eats.

The updated guidelines come as a number of labor actions have arisen with contract workers instituting work stoppages, facility closures or job walk-outs to protest COVID-19 working conditions and pay.

09 Apr 2020

As VCs pull back, Clearbanc launches a way for startups to get runway

Startups are preparing for fundraising to become even harder to secure, due to a venture market slow down caused by COVID-19. The pandemic has led to less market activity, which means fewer liquidity deals for investors, which translates into less fresh capital (or dry powder) to put into startups.

As a result investors have told already-funded startups that they need to extend their runway until deal flow bubbles back up. Investors say this could take a couple of quarters, and looking at 2008 data, it could take a couple of years.

Canadian company Clearbanc has launched Clearbanc Runway, a new loan product to help startups secure money.

On Clearbanc’s website, founders can input the amount of their current runway, as well as cash balance, overhead, revenue, margin, growth rate and other criteria. Clearbanc will analyze the data and offer a loan in the form of non-dilutive capital. Founders can repay the loan through a revenue share agreement. In order to be eligible, companies must have a minimum of $10,000 monthly revenue and at least six months of consistent revenue history.

The revenue share agreement charges a 6%flat fee, with repayments already a part of the funding plan. And if the startup that has taken a loan is doing better month to month, the funding total that they can access will reflect that.

Clearbanc Runway is very similar to the company’s  flagship product, the 20-minute term sheet.

Clearbanc created the 20-minute term sheet to help companies get non-dilutive capital for advertising spend on Google and Facebook advertisements. The premise there was that startups should spend valuable venture capital money on other expenses since equity is involved. Clearbanc Runway fulfills a broader goal.

“Originally, we were just focused primarily on ad spend. Now we can fund any expense that used to maintain your company, said Andrew D’Souza, the co-founder of Clearbanc.

The subtle difference between the two products is that the new launch has a hint of conservatism in it. Clearbanc is in a unique position during this pandemic because it largely funds e-commerce businesses. Those internet businesses are experiencing an increase in traffic as brick-and-mortar stores close amid the COVID-19 pandemic.

But, noted D’Souza, “there’s a lot of volatility and a lot of uncertainty.”

“We’re certainly going to be more conservative than we would have been six months ago. It probably looks like us writing smaller checks, more frequently.”

Clearbanc isn’t competing for deal flow with venture capital firms. Instead, the company is going up against fintech companies that loan money to small businesses. And that’s neither a rare or new focus.

Last month, Plastiq raised $75 million to help small businesses pay for items with credit as an alternative to traditional lending resources. Payment processing giant Stripe also has Stripe Capital, its lending product that gives money to internet businesses for a flat fee.

In January, Lighter Capital raised $100 million to lend money to other startups, similar to Clearbanc’s revenue sharing agreement format. It all comes to show that there are a lot of players willing to give out loans, and it’s up to small businesses to decide which terms are the friendliest.

Not all small business loans will be accessible for venture-backed startups. For example, the $2 trillion stimulus package provided by the U.S. government shows that $349 million was set aside to loan out to small businesses. However, new guidance shows that most startups are still excluded from getting monetary help. Still, some are applying for the loan because it will be distributed on a first come, first serve basis.

Clearbanc says it can differentiate from competitors because of its speed.

“It’s great that people apply for [SBA loans], but it can take a long time,” D’Souza said. “There’s a huge backlog and it depends on your bank and what their systems are set up to do.”

Almost exactly a year ago, Clearbanc’s co-founder Michele Romanow was talking in terms of IPOs and unicorns. Clearbanc Runway has noticeably less grandeur, as D’Souza was talking in terms of helping companies avoid shuttering or undergoing mass layoffs.

The firm has loaned over $1 billion across 2,200 companies.

Clearbanc has traditionally pitched itself as a way for e-commerce founders to grow their startups without giving up as much ownership as a traditional equity deal would include. Now, the company is pitching itself as a way for all founders to stay afloat, as venture capital becomes less of an option across the world.