Category: UNCATEGORIZED

08 Apr 2020

Instacart adds new features aimed at opening more delivery windows

Instacart today is rolling out new ordering options aimed at unlocking more delivery windows amid a surge of demand for its online grocery service due to the COVID-19 outbreak. The company is introducing “fast & flexible” and “order ahead” options, which will shift lower priority orders further out on the schedule. This, in turn, allows Instacart shoppers to instead focus on customers with more immediate needs while still guaranteeing a time slot for those in less of a rush.

The first new feature, “fast & flexible,” allows Instacart to control the delivery window assignment.

Instead of picking a time slot on a given day, customers are given a range of dates when their order could arrive. This works well for those who are now working from home and sheltering-in-place as recommended by their local governments. Instacart will then match the order with the first available delivery time, it says.

That’s not likely going to be a time at the beginning of the delivery window in the markets where there’s heavy demand, however. In those cases, it’s more likely this feature will allow Instacart to push deliveries back for several days without angering customers because they’ve already opted-in to the extended window.

In tests of the feature when we spotted it earlier this week, there wasn’t a financial advantage for picking the new option either — it was the same price as the other time slots. That may not always be the case, though.

It’s savvy marketing on Instacart’s part to label this as a “fast” option, when it’s really about customers identifying themselves as someone who’s willing to wait.

The second new option is an extended Order ahead feature that lets customers plan their order up to two weeks in advance, instead of just one, as before.

This will be useful for those who hunt for recipes and plan their meals, then place one large order timed with their payday. It’s also handy as a way to grab a guaranteed time slot in advance, then build your cart in the weeks that follow as you think of things you need to buy.

This feature is already live in some high-demand markets and will roll out across North America in the next few weeks.

The changes arrive at a time when online grocery demand is at record levels. According to Instacart, customer demand is up 300% year-over-year, and its shopper community has grown from 200,000 to 350,000 active shoppers. It’s also hiring in customer service to meeting the growing demand, it says.

The influx of new customers has also led to a number of difficulties with shopping online for groceries. Instacart and others have seen delays and customers have reported issues in finding a time slot. In some cases, customers have even resorted to trying to hack the system by “tip baiting” in order to get a shopper to grab their order first. Tip baiting involves adding a large tip in advance — something the Instacart gig workers see before choosing to claim a batch — then adjusting it after the order is delivered to a smaller amount.

This is a cruel trick, to be sure, but so is the fact that Instacart’s default tip is so low that shoppers feel they have to pick orders based on who’s promising to tip the best. That puts people who are struggling to afford online grocery at a disadvantage — and some of these people may be unable to go to stores because they’re high-risk category for coronavirus complications. With a built-in, standardized and acceptable tip, the playing field would even out.

Since the COVID-19 outbreak, Instacart has introduced more than 15 new product and support features, including contactless deliveries (including for alcohol), and other features like in-app incident reporting for shoppers, ratings forgiveness for shoppers, automatic cancellation of out-of-stock orders, mobile checkout for shoppers, in-app customer issue review for shoppers, and more.

The new features are live now with some markets still to come.

 

 

08 Apr 2020

Instacart adds new features aimed at opening more delivery windows

Instacart today is rolling out new ordering options aimed at unlocking more delivery windows amid a surge of demand for its online grocery service due to the COVID-19 outbreak. The company is introducing “fast & flexible” and “order ahead” options, which will shift lower priority orders further out on the schedule. This, in turn, allows Instacart shoppers to instead focus on customers with more immediate needs while still guaranteeing a time slot for those in less of a rush.

The first new feature, “fast & flexible,” allows Instacart to control the delivery window assignment.

Instead of picking a time slot on a given day, customers are given a range of dates when their order could arrive. This works well for those who are now working from home and sheltering-in-place as recommended by their local governments. Instacart will then match the order with the first available delivery time, it says.

That’s not likely going to be a time at the beginning of the delivery window in the markets where there’s heavy demand, however. In those cases, it’s more likely this feature will allow Instacart to push deliveries back for several days without angering customers because they’ve already opted-in to the extended window.

In tests of the feature when we spotted it earlier this week, there wasn’t a financial advantage for picking the new option either — it was the same price as the other time slots. That may not always be the case, though.

It’s savvy marketing on Instacart’s part to label this as a “fast” option, when it’s really about customers identifying themselves as someone who’s willing to wait.

The second new option is an extended Order ahead feature that lets customers plan their order up to two weeks in advance, instead of just one, as before.

This will be useful for those who hunt for recipes and plan their meals, then place one large order timed with their payday. It’s also handy as a way to grab a guaranteed time slot in advance, then build your cart in the weeks that follow as you think of things you need to buy.

This feature is already live in some high-demand markets and will roll out across North America in the next few weeks.

The changes arrive at a time when online grocery demand is at record levels. According to Instacart, customer demand is up 300% year-over-year, and its shopper community has grown from 200,000 to 350,000 active shoppers. It’s also hiring in customer service to meeting the growing demand, it says.

The influx of new customers has also led to a number of difficulties with shopping online for groceries. Instacart and others have seen delays and customers have reported issues in finding a time slot. In some cases, customers have even resorted to trying to hack the system by “tip baiting” in order to get a shopper to grab their order first. Tip baiting involves adding a large tip in advance — something the Instacart gig workers see before choosing to claim a batch — then adjusting it after the order is delivered to a smaller amount.

This is a cruel trick, to be sure, but so is the fact that Instacart’s default tip is so low that shoppers feel they have to pick orders based on who’s promising to tip the best. That puts people who are struggling to afford online grocery at a disadvantage — and some of these people may be unable to go to stores because they’re high-risk category for coronavirus complications. With a built-in, standardized and acceptable tip, the playing field would even out.

Since the COVID-19 outbreak, Instacart has introduced more than 15 new product and support features, including contactless deliveries (including for alcohol), and other features like in-app incident reporting for shoppers, ratings forgiveness for shoppers, automatic cancellation of out-of-stock orders, mobile checkout for shoppers, in-app customer issue review for shoppers, and more.

The new features are live now with some markets still to come.

 

 

08 Apr 2020

Builder.ai launches pre-packaged apps for small businesses hit by COVID-19

Last year Builder.ai raised one of Europe’s largest Series A investments at $29.5 million, led by Lakestar and Jungle Ventures, with participation from SoftBank’s DeepCore. The company’s platform, which allows for the fast-build of software and apps, has been used to create products for BBC, DiditFor, Manscore and ZikTruck.

It’s now launching ‘The Studio Store’, a new range of pre-packaged apps — beginning with e-commerce and delivery — aimed specifically at small businesses hit by the COVID-19 pandemic. The first apps will serve e-commerce and delivery – such as flower shops, grocery stores and clothiers – and will be fast-tracked in less than eight weeks. The first three months of live service will also be bundled in for free.

Sachin Dev Duggal, co-founder and CEO said: “Businesses need to adapt to survive… However, while businesses recognize this, a lack of skills, coding or technical knowledge has traditionally been a barrier… We make it as easy and as affordable as possible for businesses to amplify their digital presence.”

The e-commerce app allows retailers to showcase their goods with a scrollable carousel and offer a wide range of secure payment methods. The app includes features that will handle most e-commerce experiences. The delivery app has features including payment integration, in-app notifications and FedEx integration.

The Studio Store apps are currently offered in English and will cost $500 per month, although Builder.ai says it will not take any cut of sales or transaction fees (other than those charged directly by a payment gateway). all that’s required will be a one-month deposit at the beginning of the engagement. Unlike other SaaS providers, the customer gets a copy of the code after 24 months of use.

The move followed the launch last year of Builder Now, an instant prototyping tool that helps anyone design an app in as little as 10 minutes. I’ve seen it done live, and to build an MVP, or even a more sophisticated app, it’s far faster than I would have imagined.

After research, the company found 20% of all app features make up 80% of all apps. So by categorizing those and putting them into what is effectively a pick-and-mix store, they could massively decrease the time to build an app.

Builder.ai competes at a certain level with Gigster, albeit it buys in excess capacity from over 100 dev shops in 10 timezones, as opposed to being a consulting shop.

08 Apr 2020

Apply today to be a TC Top Pick at Disrupt SF 2020

Opportunity’s a hot currency, and every early-stage startup founder’s on the lookout for it. Anything and everything that can help bring the dream to fruition, right? You’ll find three days packed with opportunity at TechCrunch Disrupt San Francisco 2020 on September 14-16. Care to know how you can super-size your Disrupt opportunity?

We’ll get to that in a minute, but first an important note. We know COVID-19 has created challenges, but Disrupt SF is still on schedule (keep tabs on our updates here). Like startup founders everywhere, we quickly learn where, when and how to pivot. Case in point, check out our new Disrupt Digital Pass option.

Apply to be a TC Top Pick. If you’re selected, you’ll receive a VIP experience that includes, among other awesome perks, a free Startup Alley Exhibitor Package. Yup, one full day exhibiting your startup to thousands of attendees including eager investors, tech journalists, potential customers, partners and a host of experts across the startup spectrum. You never know where the connections you make as a TC Top Pick will take you.

Here’s how our Top Picks program works. Applying won’t cost you a thing, and it’s a simple process. Earning the coveted TC Top Pick designation is much more difficult. TechCrunch editors have a keen eye for spotting success potential, and they’ll review every application. They’re searching for the very best startups that fall into the following categories:

Artificial Intelligence + Machine Learning, Biotech + Healthtech, Enterprise + SaaS, Fintech, Mobility, Retail + E-commerce, Robotics, Hardware + IOT, Security + Privacy, Social Impact + Education, and Space.

Ultimately, they’ll choose up to three startups to represent each category. That means if they determine only two startups meet their exacting standards, they won’t pick a third just to fill out a category.

The Top Picks cohort exhibits in a dedicated space within Startup Alley. It’s prime real estate to showcase your tech and talent in a big way. But don’t just take our word for it. Listen to what this founder had to say about this aspect of his Top Pick experience.

“Top Picks is a valuable platform. The dedicated exhibit area draws lots of people who want to see which startups were selected and what they offer. We got great exposure and spoke to lots of end users, potential customers, investors and even large organizations interested in our technology.” — Joel Neidig, founder of SIMBA Chain.

Top Pick designees also receive three complimentary Founder passes to Disrupt SF 2020. That gives you and yours more opportunity to network, attend presentations and experience our epic pitch competition, Startup Battlefield.

Perhaps one of the best opportunities associated with the Top Picks program offers lasting benefits long after the conference ends. A TechCrunch editor interviews every TC Top Pick — live on the Showcase Stage in Startup Alley. We record the interview, edit the video and promote it across our social media platforms. It drives traffic to your website, and it’s yours to use as a long-term marketing tool.

If you’re not in a competitive mood and simply want to attend Disrupt SF 2020, be sure to buy your early bird ticket now and, depending on the pass you buy, save up to $1,800.

TechCrunch Disrupt San Francisco 2020 takes place on September 14-16. Wring every ounce of opportunity out of your Disrupt experience and apply to be a TC Top Pick today. We can’t wait to see what you’ve got!

TechCrunch is mindful of the COVID-19 issue and its impact on live events. You can follow our updates here.

Is your company interested in sponsoring or exhibiting at Disrupt San Francisco 2020? Contact our sponsorship sales team by filling out this form.

08 Apr 2020

Move fast, make things – UK fintech’s response to the coronavirus crisis continues

The U.K.’s fintech’s response to the coronavirus pandemic so far might best be described as “move fast, [and] make things,” as multiple and sometimes impromptu teams roll out financial technology solutions to help combat the crisis.

Last month, I reported on “Covid Credit,” a project that saw dozens of volunteers from the wider U.K. fintech community build a working prototype to enable freelancers and sole traders to self-certify lost income, in a bid to help the government administer potential compensation.

Since then, a U.K. government grant scheme for self-employed has been announced, prompting employees at Countingup to build a handy “Coronavirus Calculator” that lets you see how much support you could be entitled to to help with financial planning.

Similarly, for U.K. companies — including startups — that need to furlough employees in a bid for survival, Pento’s team have created a “Coronavirus Furlough HMRC Claim Calculator” to help you work out how much will be covered by the U.K. government’s Coronavirus Job Retention Scheme for each employee.

Meanwhile, SeedLegals, though not technically a fintech, has made legal documentation available to ensure you furlough employs legally.

And just launched this morning, Starling Bank has rolled out the “Connected card,” a second debit card connected to your existing Starling current account that you can give out to friends, family and carers to shop on your behalf if you are self-isolating. Astutely, the card is protected with a balance limit of £200 and can be tracked and administered within the Starling mobile app.

Save My Local

Lastly, comes a gigantic effort from another group of fintech volunteers designed to help save local businesses. Dubbed Save My Local, the free website aims to help local businesses generate much-needed cash flow by selling vouchers to loyal customers that can be used for future purchases.

A tweet from entrepreneur Jason Bates (11:FS, Starling, Monzo) inspired Mike Kelly (CEO of Curl.app) to take action and make the idea a reality. Within a week, a team of 20+ volunteers had formed and a first version of the product was “designed, built, and shipped; with businesses signed up and processing orders,” say the group.

The idea is that the vouchers will be redeemable when the coronavirus U.K. lockdown is over, and in the interim will enable small business owners to generate enough cash to stay afloat. Of course, for those purchasing vouchers, there is some risk that a business could still go bust, so it’s best to see this as a somewhat altruistic endeavour, even if in many instances it is a desperately needed one.

The Save My Local group say they are currently recruiting small businesses to test the free voucher platform and if successful can scale to meet demand. They have already had requests for collaboration from groups in Australia, Israel and other countries to see if the solution can be shared more broadly.

08 Apr 2020

Call for common EU approach to apps and data to fight COVID-19 and protect citizens’ rights

The European Commission has responded to the regional scramble for apps and data to help tackle the coronavirus crisis by calling for a common EU approach to boost the effectiveness of digital interventions and ensure key rights and freedoms are respected.

The European Union’s executive body wants to ensure Member States’ individual efforts to use data and tech tools to combat COVID-19 are aligned and can interoperate across borders — and therefore be more effective, given the virus does not respect national borders.

Current efforts by governments across the EU to combat the virus are being hampered by the fragmentation of approaches, it warns.

At the same time its recommendation puts a strong focus on the need to ensure that fundamental EU rights do not get overridden in the rush to mitigate the spread of the virus — with the Commission urging public health authorities and research institutions to observe a key EU legal principle of data minimization when processing personal data for a coronavirus purpose.

Specifically it writes that these bodies should apply what it calls “appropriate safeguards” — listing pseudonymization, aggregation, encryption and decentralization as examples of best practice. 

The Commission’s thinking is that getting EU citizens to trust digital efforts — such as the myriad of COVID-19 contacts tracing apps now in development — will be key to their success by helping to drive uptake and usage, which means core rights like privacy take on additional significance at a moment of public health crisis.

Commenting in a statement, commissioner for the EU’s internal market, Thierry Breton said: “Digital technologies, mobile applications and mobility data have enormous potential to help understand how the virus spreads and to respond effectively. With this Recommendation, we put in motion a European coordinated approach for the use of such apps and data, without compromising on our EU privacy and data protection rules, and avoiding the fragmentation of the internal market. Europe is stronger when it acts united.”

“Europe’s data protection rules are the strongest in the world and they are fit also for this crisis, providing for exceptions and flexibility. We work closely with data protection authorities and will come forward with guidance on the privacy implications soon,” added Didier Reynders, the commissioner for justice, in another supporting statement. “We all must work together now to get through this unprecedented crisis. The Commission is supporting the Member States in their efforts to fight the virus and we will continue to do so when it comes to an exit strategy and to recovery. In all this, we will continue to ensure full respect of Europeans’ fundamental rights.”

Since Europe has fast-followed China to become a secondary epicenter for the SARS-CoV-2 virus there has been a rush by governments, institutions and the private sector to grab data and technologies to try to map the spread of the virus and inform policy responses. The Commission itself has leant on telcos to provide anonymized and aggregated user location data for COVID-19 tracking purposes.

Some individual Member States have gone further — calling in tech companies to ask directly for resources and/or data, with little public clarity on what exactly is being provided. Some governments have even rushed out apps that apply individual-level location tracking to enforce quarantine measures.

Multiple EU countries also have contacts tracing apps in the works — taking inspiration from Singapore’s TraceTogether app which users Bluetooth proximity as a proxy for infection risk.

With so much digital activity going on — and huge economic and social pressure for a ‘coronavirus fix’ — there are clear risks to privacy and civil liberties. Governments, research institutions and the private sector are all mobilizing to capture health-related data and track people’s location like never before, all set against the pressing backdrop of a public health emergency.

The Commission warned today that some of the measures being taken by certain (unnamed) countries — such as location-tracking of individuals; the use of technology to rate an individual’s level of health risk; and the centralization of sensitive data — risk putting pressure on fundamental EU rights and freedoms.

Its recommendation emphasizes that any restrictions on rights must be justified, proportionate and temporary.

Any such restrictions should remain “strictly limited” to what is necessary to combat the crisis and should not continue to exist “without an adequate justification” after the COVID-19 emergency has passed, it adds.

It’s not alone in expressing such concerns.

In recent days bottom-up efforts have emerged out of EU research institutions with the aim of standardizing a ‘privacy-preserving’ approach to coronavirus contacts tracing.

One coalition of EU technologists and scientists led by institutions in Germany, Switzerland and France, is pushing a common approach that they’re hoping will get baked into such apps to limit risks. They’ve called the effort: PEPP-PT (Pan-European Privacy-Preserving Proximity Tracing).

However a different group of privacy experts is simultaneously pushing for a decentralized method for doing the same thing (DP-3T) — arguing it’s a better fit with the EU’s data protection model as it doesn’t require pseudonymized IDs to be centralized on a server. Instead storage of contacts and individual infection risk processing would be decentralized — performed locally, on the user’s device — thereby shrinking the risk of such a system being repurposed to carry out state-level surveillance of citizens.

Although the backers of this protocol accept it does not erase all risk; with the potential for tech savvy hackers to intercept the pseudonymized IDs of infected people at the point they’re being broadcast to devices for local processing, for instance. (While health authorities may be more accustomed to the concept of centralizing data to secure it, rather than radically distributing it.)

Earlier this week, one of the technologists involved in the PEPP-PT project told us it intends to support both approaches — centralized and decentralized — in order to try to maximize international uptake, allowing developers to make their own choice of preferred infrastructure.

Though questions remain over achieving interoperability between different models.

Per its recommendation, the Commission looks to be favoring a decentralized model — as the closest fit with the EU’s rights framework.

In a section of its recommendation paper on privacy and data protection for “COVID-19 mobile warning and prevention applications” it also states a preference for “safeguards ensuring respect for fundamental rights and prevention of stigmatization” — and for “the least intrusive yet effective measures”.

The Commission’s recommendation also stresses the importance of keeping the public informed.

“Transparency and clear and regular communication, and allowing for the input of persons and communities most affected, will be paramount to ensuring public trust when combating the COVID-19 crisis,” it warns. 

The Commission is proposing a joint toolbox to be developed with EU Member States to encourage a rights-respecting, coordinated and common approach to smartphone apps for tracing COVID-19 infections — which will consist of [emphasis its]:

  • specifications to ensure the effectiveness of mobile information, warning and tracing applications from a medical and technical point of view;
  • measures to avoid proliferation of incompatible applications, support requirements for interoperability and promotion of common solutions;
  • governance mechanisms to be applied by public health authorities and in cooperation with the European Centre for Disease Control;
  • the identification of good practices and mechanisms for exchange of information on the functioning of the applications; and
  • sharing data with relevant epidemiological public bodies, including aggregated data to ECDC.

It also says it will be providing guidance for Member States that will specifically cover off data protection and privacy implications — another clear signal of concerns.

“The Commission is in close contact with the European Data Protection Board [EDPB] for an overview of the processing of personal data at national level in the context of the coronavirus crisis,” it adds.

Yesterday, following a plenary meeting of the EU data watchdogs body, the EDPB announced that it’s assigned expert subgroups to work on developing guidance on key aspects of data processing in the fight against COVID-19 — including for geolocation and other tracing tools in the context of the COVID-19 outbreak, with its technology expert subgroup leading the work.

While a compliance, e-government and health expert subgroup is also now working on guidance for the processing of health data for research purposes in the coronavirus context.

These are the two areas the EDPB said it’s prioritizing at this time, putting planned guidance for teleworking tools and practices during the current crisis on ice for now.

“I strongly believe data protection and public health go hand in hand,” said EDPB chair, Andrea Jelinek, in a statement: “The EDPB will move swiftly to issue guidance on these topics within the shortest possible notice to help make sure that technology is used in a responsible way to support and hopefully win the battle against the corona pandemic.”

The Commission also wants a common approach for modelling and predicting the spread of COVID-19 too — and says the toolbox will focus on developing this via the use of “anonymous and aggregated mobile location data” (such as it has been asking EU operators to provide).

“The aim is to analyse mobility patterns including the impact of confinement measures on the intensity of contacts, and hence the risks of contamination,” it writes. “This will be an important and proportionate input for tools modelling the spread of the virus, and provide insights for the development of strategies for opening up societies again.”

“The Commission already started the discussion with mobile phone operators on 23 March 2020 with the aim to cover all Member States. The data will be fully anonymised and transmitted to the Joint Research Centre for processing and modelling. It will not be shared with third parties and only be stored as long as the crisis is ongoing,” it adds.

The Commission’s push to coordinate coronavirus tech efforts across the EU has been welcomed by privacy and security experts.

Michael Veale, a backer of the decentralized protocol for COVID-19 contacts tracing, told us: “It’s great to see the Commission recommend decentralisation as a core principle for information systems tackling COVID-19. As our DP-3T protocol shows, creating a centralised database is a wholly unnecessary and removable part of bluetooth contact tracing.”

“We hope to be able to place code online for scrutiny and feedback next week — fully open source, of course,” Veale added. “We have already had great public feedback on the protocol which we are revising in light of that to make it even more private and secure. Centralised systems being developed in Europe, such as in Germany, have not published their protocols, let along code — perhaps they are afraid of what people will find?”

While Lukasz Olejnik, an EU-based cybersecurity advisor and privacy researcher, also welcomed the Commission’s intervention, telling us: “A coordinated approach can certainly be easier to build trust. We should favor privacy-respecting approaches, and make it clear that we are in a crisis situation. Any such crisis system should be dismantled, and it looks like the recommendations recognize it. This is good.”

The Commission intends the toolbox for moving towards a pan-European approach for COVID-19 mobile applications to be developed by April 15.

It also wants Member States to report on the actions they have taken in this area by May 31 — making their measures accessible to other Member States and the Commission for peer review.

It adds that it will assess the progress made and publish periodic reports starting in June 2020 and throughout the crisis, recommending action and/or the phasing out of measures that are no longer necessary.

08 Apr 2020

India’s Oyo furloughs thousands of employees as revenue drops by over 50%

Oyo has placed thousands of employees on furloughs for up to three months in the U.S. and several other markets as the Indian budget lodging firm confronts the coronavirus outbreak that has cut its revenue and demand by over 50%.

The startup’s teams in the U.S. are most impacted by the furloughs, according to a person familiar with the matter. In a statement, Oyo confirmed the furloughs and added that India, its home market, was not impacted. The company also said it is not cutting any jobs.

In a video message to Oyo employees, founder and chief executive Ritesh Agarwal said the coronavirus outbreak has severely impacted its business globally. The company’s occupancy rate and revenues have dropped by “over” 50-60% since earlier this year, he said.

The latest cut down in the company’s headcount comes after the SoftBank -backed startup let go five thousand employees and contractors in India, China, and other markets in recent months.

The coronavirus pandemic, which has disrupted nearly every business worldwide, is the latest setback for SoftBank, many of which portfolio startups including WeWork, Kabbage, OneWeb, have either furloughed employees or declared bankruptcy.

WeWork, which had a meltdown last year as it rushed to file for IPO, this week sued SoftBank for allegedly breaching contract and fiduciary duty after Masayoshi Son’s firm said it would not consummate its $3 billion tender offer.

27-year-old Agarwal, who increased his stake at Oyo to about 33% last year after buying back stake from investors Lightspeed Partners and others, said the company’s balance sheet has “come under severe stress” and forced it to look at “every controllable cost and reduce them.”

“As part of which, every forward looking CAPEX, MNAs or even something as little as every non-essential travel and new expenditures were paused a little over a month back,” he said. Agarwal is not taking any salary for rest of the year and others in the leadership team have agreed to have their salaries cut by a minimum of 25%.

India’s second most valued startup at $10 billion, Oyo has come under scrutiny in recent months after many of its hotel chain partners said the company had not held to its end of the deal.

Last month, Oyo said it was ending the practice of awarding perks such as guaranteed revenues to hotel partners around the world and was rolling out new contracts for its hotel partners.

“It is important for me and our leadership team that we make the right decisions required for the long-term success as well as what is right for the long-term cash runway for the company,” he said today.

08 Apr 2020

Headspace appoints former Intuit exec CeCe Morken as president and COO

As it looks to continue along its path of developing clinically validated digital therapeutics for consumer and clinical mental health and wellness, Headspace has bulked up its executive team with the addition of longtime Intuit executive, CeCe Morken.

Morken will become the company’s first president and chief operating officer, joining the Los Angeles based, billion-dollar-valued, mental wellness after spending thirteen years at Intuit .

She previously served as Executive Vice President and General Manager of that company’s strategic partner group.

Morken has spent the past thirty five years at technology companies and will be reporting directly to the company’s co-founder and chief executive, Rich Pierson.

Her operational experience will come in handy as Headspace continues to develop both commercial and clinical products to bring to market, Pierson said.

“We are thrilled to welcome to CeCe, a team-oriented and purpose-driven leader, to the Headspace team,” said Pierson in a statement. “We feel so lucky that the company is in a position to attract someone with the deep experience that CeCE has in scaling world-class organizations.”

While on the surface there may not appear to be much similarity between a massive, decades-old accounting software development behemoth and a ten-year-old startup which has made its name focused on mental wellness, Pierson said that as Headspace expands it would require the skills that Morken developed over decades in operational roles at her previous company.

Headspace is already a giant in the mental wellness category. It counts over 62 million users around the world and its Headspace for work service is being rolled out as a service for employees at companies like Adobe, General Electric, Hyatt, and Starbucks. The company has research underway in over ten clinical trials to move from mental wellness into the digital health category, under its Headspace Health subsidiary, which launched in 2018.

08 Apr 2020

Programmable fintech payments startup Sila raises $7.7M seed to wipe out ACH

Fintech is white hot these days, with major acquisitions and funding rounds galore. It’s also a relatively new space, with startups only really breaching the thicket of regulations that defines the modern banking and finance world in the past few years.

So it is fascinating to watch how Shamir Karkal, one of the original fintech entrepreneurs, is coming back for a second round in this still-nascent industry.

Karkal co-founded Portland-based Simple back in 2009, a company that was among the first of a wave of startups now generally known as “neobanks.” Karkal and his co-founder Josh Reich grew the online banking startup for a while before eventually selling the company to BBVA for $117 million in 2014. He then spent several years integrating Simple’s systems into BBVA’s as well as building out the company’s API products like BBVA Open Platform.

Karkal became “frustrated” though at handling the incredible bureaucracy that comes with working within a large, 150-year-old-plus banking institution, saying that “you could integrate into the sandbox in a couple of weeks, [and] it would only take you a couple of years to get through risk compliance, legal, and everything else internal.” So he finally headed back out on his own in late 2017 to explore where fintech was headed next.

He eventually connected with three co-founders, Angela Angelovska, Isaac Hines and Alex Lipton and began thinking about how to rebuild finance from the ground up, starting with the venerable but creaky payments system known as ACH. ACH continues to power much of U.S.-based financial payments, but it is slow — taking days to process — and is still built on ideas first fleshed out decades ago.

Together, their thinking eventually turned into Sila, which is a payments and banking API infrastructure company designed to eventually supplant ACH as the payments choice for companies who need to move money. Sila follows the ERC-20 token protocol and is built on top of the Ethereum blockchain.

The startup announced today a $7.7 million seed funding round led by Hope Cochran of Madrona Venture Group and Rick Holt of Oregon Venture Fund, who will both be joining Sila’s board as part of the investment.

Sila’s key product is an API for identity verification, which empowers developers to identify their users, and then use that info in the company’s banking API, which allows users to debit their accounts and move funds from one account to another. On top of that foundational infrastructure, Sila’s Ethereum basis allows for automatic creation of smart contracts, which should allow for more rapid deployment of financial applications.

Karkal sees greater movement to online banking services, particularly given the outbreak of novel coronavirus underway across the world right now. “I think this whole crisis, if anything, will accelerate that change, because people weren’t really going into bank branches that much last year, and they’re definitely not doing it now and I don’t think they’ll just start doing it again next year.” Without the physical branch infrastructure in place, financial services have to solve for problems like individual and business identity verification.

Cochran of Madrona sees a huge opportunity for better payments solutions, given her former experience as a CFO of King Digital, the producer behind popular mobile game Candy Crush, and Clearwire, a telecom operator. Payments “seems like it should be easy but it is not,” she said. “I think people who haven’t lived in payments think that they just happen [but] the amount of time it takes to move money always frustrated me” as CFO.

In terms of customers, Sila is in production with several, and the team is focused on reliability and scalability. That was ultimately why the team decided to start with Ethereum as a base, rather than rolling their own solution. “Speed is always a relative thing — you get transactions on Ethereum in like one or two minutes, which is not two seconds but it’s still way better than two days for an ACH” transaction, Karkal said. Ultimately, he sees a future where customers can pick and choose whatever ledger technology they might wish to use.

One key aspect of Sila’s pricing model that might be attractive to certain customers is that the company has fixed, flat-rate pricing for all transactions. It’s pricing — like many fintech startups these days — is a combination of SaaS subscriptions and fixed transaction fees, providing companies with better options around transaction volume than incumbent payment solutions.

The company intends to use the venture funds to focus on filling out more of its API offerings, as well as expanding its customer base. You “can’t underestimate how many businesses trip into needing payments,” Cochran said.

In addition to Madrona and Oregon, Mucker Capital and 99 Tartans joined the round along with Transferwise co-founder and CEO Taavet Hinrikus and Jerry Neumann.

08 Apr 2020

Visa backs open banking and compliance platform Railsbank

Railsbank, the open banking and compliance platform, has picked up further investment, following the company’s $10 million Series A in September 2019.

This time backing comes from Visa — a strategic investment, if you will — along with Global Brain, a venture capital firm based in Tokyo, Japan. The exact amount isn’t being disclosed, though sources peg it as “several million” U.S. dollars.

In addition to investment, Railsbank is announcing that it has signed a 5 year partnership with Visa to deliver Banking as a Service (BaaS) innovation in Southeast Asia, and recently became a Visa “principal issuing” member.

“Being a principal Visa member and by joining Visa’s Fintech Fast Track Programme, Railsbank can now access Visa’s growing partner network, technologies and experts, enabling Railsbank’s customers to rapidly and effectively launch Visa based products throughout Asia and beyond,” explains the company.

Railsbank co-founder and CEO Nigel Verdon, who previously founded Currencycloud, says the partnership with Visa signals the fintech’s intent to be “the most innovative banking platform business” in Asia-Pacific. “Our API focussed platform is the simplest way for any business or brands to quickly conceptualise, build and launch digital finance products that easily incorporate Visa’s product suite and capabilities,” he adds.

To that end, Railsbank positions itself as a “utility” on which other companies — spanning fintech upstarts, challenger brands, to incumbent banks that want to re-factor their tech — can build and sell various financial services or add fintech features to their products.

When the company closed it Series A, Verdon likened it to what Amazon has done for data centres with AWS. “Railsbank is a utility for the compete financial services backend: platform, connectivity, operations, scheme memberships (e.g. Visa), regulation, and compliance,” he told me at the time.

Cue statement from Naoki Kamimaeda, Partner and Europe Office Representative of Global Brain Corporation: “We see huge potential in Railsbank’s vision and open banking platform. Corporates, especially in Asia, are more willing to have banking services and Railsbank can provide them with a turnkey solution for this. We are very excited to join Railsbank’s bold vision and look forward to actively supporting its expansion and penetration in Japan and Asia.”

Railsbank is headquartered in London, but also has offices in Singapore, Lithuania, the Philippines, Vietnam and Sri Lanka. Meanwhile, I understand that it could announce U.S. expansion plans in the coming weeks.