Category: UNCATEGORIZED

06 Apr 2020

Twilio CEO Jeff Lawson on shifting a 3,000-person company to fully remote

What’s it like to take a company with 3,000 employees distributed across 25 offices and make it fully remote with just a few weeks’ notice?

I hopped on a call with Twilio CEO Jeff Lawson to hear about how their transition has gone so far, and what he’s learned from the process.

Twilio CEO Jeff Lawson

Remote work isn’t brand-new for Twilio; as with a lot of software companies, many employees have worked remotely. But it’s still a massive shift: Prior to the coronavirus outbreak, Lawson says around 10% of the company worked remotely. Today, it’s everyone.

“For a company like us to go from partially virtual to fully virtual in a short period of time,” he says, “it’s not without its hiccups, but it has worked pretty well.”

Things are weird for everyone right now, so compassion is key

Shifting to remote work might make things feel different for a while — but those differences pale in comparison to the other changes people are coping with in the shadow of the COVID-19 pandemic.

“I think the fact that you are distributed is lesser than the fact that you’re like, not allowed to go outside,” says Lawson. “You’re worried about friends and family and you’re reading the news… those things are more impactful.”

06 Apr 2020

EU privacy experts push a decentralized approach to COVID-19 contacts tracing

A group of European privacy experts has proposed a decentralized system for Bluetooth-based COVID-19 contacts tracing which they argue offers greater protection against abuse and misuse of people’s data than apps which pull data into centralized pots.

The protocol — which they’re calling Decentralized Privacy-Preserving Proximity Tracing (DP-PPT) — has been designed by around 25 academics from at least seven research institutions across Europe, including the Swiss Federal Institute of Technology, ETH Zurich and KU Leuven in the Netherlands.

They’ve published a White Paper detailing their approach here.

The key element is that the design entails local processing of contacts tracing and risk on the user’s device, based on devices generating and sharing ephemeral Bluetooth identifiers (referred to as EphIDs in the paper).

A backend server is used to push data out to devices — i.e. when an infected person is diagnosed with COVID-19 a health authority would sanction the upload from the person’s device of a compact representation of EphIDs over the infectious period which would be sent to other devices so they could locally compute whether there is a risk and notify the user accordingly.

Under this design there’s no requirement for pseudonymized IDs to be centralized, where the pooled data would pose a privacy risk. Which in turn should make it easier to persuade EU citizens to trust the system — and voluntarily download contacts tracing app using this protocol — given it’s architected to resist being repurposed for individual-level state surveillance.

The group does discuss some other potential threats — such as posed by tech savvy users who could eavesdrop on data exchanged locally, and decompile/recompile the app to modify elements — but the overarching contention is such risks are small and more manageable vs creating centralized pots of data that risk paving the way for ‘surveillance creep’, i.e. if states use a public health crisis as an opportunity to establish and retain citizen-level tracking infrastructure.

The DP-PPT has been designed with its own purpose-limited dismantling in mind, once the public health crisis is over.

“Our protocol is demonstrative of the fact that privacy-preserving approaches to proximity tracing are possible, and that countries or organisations do not need to accept methods that support risk and misuse,” writes professor Carmela Troncoso, of EPFL. “Where the law requires strict necessity and proportionality, and societal support is behind proximity tracing, this decentralized design provides an abuse-resistant way to carry it out.”

In recent weeks governments all over Europe have been leaning on data controllers to hand over user data for a variety of coronavirus tracking purposes. Apps are also being scrambled to market by the private sector — including symptom reporting apps that claim to help researchers fight the disease. While tech giants spy PR opportunities to repackage persistent tracking of Internet users for a claimed public healthcare cause, however vague the actual utility.

The next big coronavirus tech push looks likely to be contacts-tracing apps: Aka apps that use proximity-tracking Bluetooth technology to map contacts between infected individuals and others.

This is because without some form of contacts tracing there’s a risk that hard-won gains to reduce the rate of infections by curtailing people’s movements will be reversed, i.e. once economic and social activity is opened up again. Although whether contacts tracing apps can be as effective at helping to contain COVID-19 as policymakers and technologists hope remains an open question.

What’s crystal clear right now, though, is that without a thoughtfully designed protocol that bakes in privacy by design contacts-tracing apps present a real risk to privacy — and, where they exist, to hard-won human rights. 

Torching rights in the name of combating COVID-19 is neither good nor necessary is the message from the group backing the DP-PPT protocol.

“One of the major concerns around centralisation is that the system can be expanded, that states can reconstruct a social graph of who-has-been-close-to-who, and may then expand profiling and other provisions on that basis. The data can be co-opted and used by law enforcement and intelligence for non-public health purposes,” explains University College London’s Dr Michael Veale, another backer of the decentralized design.

“While some countries may be able to put in place effective legal safeguards against this, by setting up a centralised protocol in Europe, neighbouring countries become forced to interoperate with it, and use centralised rather than decentralised systems too. The inverse is true: A decentralised system puts hard technical limits on surveillance abuses from COVID-19 bluetooth tracking across the world, by ensuring other countries use privacy-protective approaches.”

“It is also simply not necessary,” he adds of centralizing proximity data. “Data protection by design obliges the minimisation of data to that which is necessary for the purpose. Collecting and centralising data is simply not technically necessary for Bluetooth contact tracing.”

Last week we reported on another EU effort — by a different coalition of technologists and scientists, led by by Germany’s Fraunhofer Heinrich Hertz Institute for telecoms (HHI) — which has said it’s working on a “privacy preserving” standard for Covid-19 contacts tracing which they’ve dubbed: Pan-European Privacy-Preserving Proximity Tracing (PEPP-PT).

At the time it wasn’t clear whether or not the approach was locked to a centralized model of handling the pseudoanonymized IDs. Speaking to TechCrunch today, Hans-Christian Boos, one of the PEPP-PT project’s co-initiators, confirmed the standardization effort will support both centralized and decentralized approaches to handling contacts tracing.

The effort had faced criticizm from some in the EU privacy community for appearing to favor a centralized rather than decentralized approach — thereby, its critics contend, undermining the core claim to preserve user privacy. But, per Boos, it will in fact support both approaches — in a bid to maximize uptake around the world.

He also said it will be interoperable regardless of whether data is centralized or decentralized. (In the centralized scenario, he said the hope is that the not-for-profit that’s being set up to oversee PEPP-PT will be able to manage the centralized servers itself, pending proper financing — a step intended to further shrink the risk of data centralization in regions that lacks a human rights frameworks, for example.)

“We will have both options — centralized and decentralized,” Boos told TechCrunch. “We will offer both solutions, depending on who wants to use what, and we’ll make them operable. But I’m telling you that both solutions have their merits. I know that in the crypto community there is a lot of people who want decentraliztion — and I can tell you that in the health community there’s a lot of people who hate decentralization because they’re afraid that too many people have information about infected people.”

“In a decentralized system you have the simple problem that you would broadcast the anonymous IDs of infected people to everybody — so some countries’ health legislation will absolutely forbid that. Even though you have a cryptographic method, you’re broadcasting the IDs to all over the place — that’s the only way your local phone can find out have I been in contact or no,” Boos went on.

“That’s the drawback of a decentralized solution. Other than that it’s a very good thing. On a centralized solution you have the drawback that there is a single operator, whom you can choose to trust or not to trust — has access to anonymized IDs, just the same as if they were broadcast. So the question is you can have one party with access to anonymized IDs or do you have everybody with access to anonymized IDs because in the end you’re broadcasting them over the network [because] it’s spoofable.”

“If your assumption is that someone could hack the centralized service… then you have to also assume that someone could hack a router, which stuff goes through,” he added. “Same problem.

“That’s why we offer both solutions. We’re not religious. Both solutions offer good privacy. Your question is who would you trust more and who would you un-trust more? Would you trust more a lot of users that you broadcast something to or would you trust more someone who operates a server? Or would you trust more that someone can hack a router or that someone can hack the server? Both is possible, right. Both of these options are totally valid options — and it’s a religious discussion between crypto people… but we have to balance it between what crypto wants and what healthcare wants. And because we can’t make that decision we will end up offering both solutions.

“I think there has to be choice because if we are trying to build an international standard we should try and not be part of a religious war.”

Boos also said the project aims to conduct research into the respective protocols (centralized vs decentralized) to compare and conduct risk assessments based on access to the respective data.

“From a data protection point of view that data is completely anonymized because there’s no attachment to location, there’s no attachment to time, there’s no attachment to phone number, MAC address, SIM number, any of those. The only thing you know there is a contact — a relevant contact between two anonymous IDs. That’s the only thing you have,” he said. “The question that we gave the computer scientists and the hackers is if we give you this list — or if we give you this graph, what could you derive from it? In the graph they are just numbers connected to each other, the question is how can you derive anything from it? They are trying — let’s see what’s coming out.”

“There are lots of people trying to be right about this discussion. It’s not about being right; it’s about doing the right thing — and we will supply, from the initiative, whatever good options there are. And if each of them have drawbacks we will make those drawbacks public and we will try to get as much confirmation and research in on these as we can. And we will put this out so people can make their choices which type of the system they want in their geography,” he added.

“If it turns out that one is doable and one is completely not doable then we will drop one — but so far both look doable, in terms of ‘privacy preserving’, so we will offer both. If one turns out to be not doable because it’s hackable or you could derive meta-information at an unacceptable risk then we would drop it completely and stop offering the option.”

On the interoperability point Boos described it as “a challenge” which he said boils down to how the systems calculate their respective IDs — but he emphasized it’s being worked on and is an essential piece.

“Without that the whole thing doesn’t make sense,” he told us. “It’s a challenge why the option isn’t out yet but we’re solving that challenge and it’ll definitely work… There’s multiple ideas how to make that work.”

“If every country does this by itself we won’t have open borders again,” he added. “And if in a country there’s multiple applications that don’t share data then we won’t have a large enough set of people participating who can actually make infection tracing possible — and if there’s not a single place where we can have discussions about what’s the right thing to do about privacy well then probably everybody will do something else and half of them will use phone numbers and location information.”

The PEPP-PT coalition has not yet published its protocol or any code. Which means external experts wanting to chip in with informed feedback on specific design choices related to the proposed standard haven’t been able to get their hands on the necessary data to carry out a review.

Boos said they intend to open source the code this week, under a Mozilla licence. He also said the project is willing to take on “any good suggestions” as contributions.

“Currently only beta members have access to it because those have committed to us that they will update to the newest version,” he said. “We want to make sure that when we publish the first release of code it should have gone through data privacy validation and security validation — so we are as sure as we can be that there’s no major change that someone on an open source system might skip.”

The lack of transparency around the protocol had caused concern among privacy experts — and led to calls for developers to withhold support pending more detail. And even to speculation that European governments may be intervening to push the effort towards a centralized model — and away from core EU principles of data protection by design and default.

As it stands, the EU’s long-standing data protection law bakes in principles such as data minimization. Transparency is another core requirement. And just last week the bloc’s lead privacy regulator, the EDPS, told us it’s monitoring developments around COVID-19 contacts tracing apps.

“The EDPS supports the development of technology and digital applications for the fight against the coronavirus pandemic and is monitoring these developments closely in cooperation with other national Data Protection Supervisory Authorities. It is firmly of the view that the GDPR is not an obstacle for the processing of personal data which is considered necessary by the Health Authorities to fight the pandemic,” a spokesman told us.

“All technology developers currently working on effective measures in the fight against the coronavirus pandemic should ensure data protection from the start, e.g. by applying apply data protection by design principles. The EDPS and the data protection community stand ready to assist technology developers in this collective endeavour. Guidance from data protection authorities is available here: EDPB Guidelines 4/2019 on Article 25 Data Protection by Design and by Default; and EDPS Preliminary Opinion on Privacy by Design.”

We also understand the European Commission is paying attention to the sudden crop of coronavirus apps and tools — with effectiveness and compliance with European data standards on its radar.

However, at the same time, the Commission has been pushing a big data agenda as part of a reboot of the bloc’s industrial strategy that puts digitization, data and AI at the core. And just today Euroactiv reported on leaked documents from the EU Council which say EU Member States and the Commission should “thoroughly analyse the experiences gained from the COVID-19 pandemic” in order to inform future policies across the entire spectrum of the digital domain.

So even in the EU there is a high level appetite for data that risks intersecting with the coronavirus crisis to drive developments in a direction that might undermine individual privacy rights. Hence the fierce push back from certain pro-privacy quarters for contacts tracing to be decentralized — to guard against any state data grabs.

For his part Boos argues that what counts as best practice ‘data minimization’ boils down to a point of view on who you trust more. “You could make an argument [for] both [deccentralized and centralized approaches] that they’re data minimizing — just because there’s data minimization at one point doesn’t mean you have data minimization overall in a decentralized system,” he suggests.

“It’s a question who do you trust? It’s who would you trust more — that’s the real question. I see the critical point of data as not the list of anonymized contacts — the critical data is the confirmed infected.

“A lot of this is an old, religious discussion between centralization and decentralization,” he added. “Generally IT oscillates between those tools; total distribution, total centralization… Because none of those is a perfect solution. But here in this case I think both offer valid security options, and then they have both different implications on what you’re willing to do or not willing to do with medical data. And then you’ve got to make a decision.

“What we have to do is we’ve got to make sure that the options are available. And we’ve got to make sure there’s sound research, not just conjecture, in heavyweight discussions: How does what work, how do they compare, and what are the risks?”

In terms of who’s involved in PEPP-PT discussions, beyond direct project participants, Boos said governments and health ministries are involved for the practical reason that they “have to include this in their health processes”. “A lot of countries now create their official tracing apps and of course those should be connected to the PEPP-PT,” he said.

“We also talk to the people in the health systems — whatever is the health system in the respective countries — because this needs to in the end interface with the health system, it needs to interface with testing… it should interface with infectious disease laws so people could get in touch with the local CDCs without revealing their privacy to us or their contact information to us, so that’s the conversation we’re also having.”

Developers with early (beta) access are kicking the tyres of the system already. Asked when the first apps making use of PEPP-PT technologies might be in general circulation Boos suggested it could be as soon as a couple of weeks.

“Most of them just have to put this into their tracing layer and we’ve already given them enough information so that they know how they can connect this to their health processes. I don’t think this will take long,” he said, noting the project is also providing a tracing reference app to help countries that haven’t got developer resource on tap.

“For user engagement you’ll have to do more than just tracing — you’ll have to include, for example, the information from the CDC… but we will offer the skeletal implementation of an app to make starting this as a project [easier],” he said.

“If all the people that have emailed us since last week put it in their apps [we’ll get widespread uptake],” Boos added. “Let’s say 50% do I think we get a very good start. I would say that the influx from countries and I would say companies especially who want their workforce back — there’s a high pressure especially to go on a system that allows international exchange and interoperability.”

On the wider point of whether contacts tracing apps is a useful tool to help control the spread of this novel coronavirus — which has shown itself to be highly infectious, more so than flu, for example — Boos said: “I don’t think there’s much argument that isolating infection is important, the problem with this disease is there’s zero symptoms while you’re already contagious. Which means that you can’t just go and measure the temperature of people and be fine. You actually need that look into the past. And I don’t think that can be done accurately without digital help.

“So if the theory that you need to isolate infection chains is true at all, which many diseases have shown that it is — but each disease is different, so there’s no 100% guarantee, but all the data speaks for it — then that is definitely something that we need to do… The argument [boils down to] if we have so many infected as we currently have, does this make sense — do we not end up very quickly, because the world is so interconnected, with the same type of lockdown mechanism?

“This is why it only makes sense to come out with an app like this when you have broken these R0 values [i.e how many other people one infected person can infect] — once you’ve got it under 1 and got the number of cases in your country down to a good level. And I think that in the language of an infectious disease person this means going back to the approach of containing the disease, rather than mitigating the disease — what we’re doing now.”

“The approach of contact chain evaluation allows you to put better priorities on testing — but currently people don’t have the real priority question, they have a resource question on testing,” he added. “Testing and tracing are independent of each other. You need both; because if you’re tracing contacts and you can’t get tested what’s that good for? So yes you definitely [also] need the testing infrastructure for sure.”

06 Apr 2020

Swarm gets all the approvals it needs to begin operating its satellite connectivity service in the U.S.

Space startup Swarm emerged from stealth mode in an unusual way two years ago when it turned out that it had launched some of its satellites in contravention of an FCC order not to do so. The regulator had argued that their satellites, which are tiny spacecraft smaller even than most Cubesats, were in fact too small and couldn’t be reliably tracked using existing technology. Now, two years later, Swarm has announced that it has cleared all the regulatory hurdles it needed to in order to begin operating commercially in the U.S.

Already last year, Swarm got approval from the FCC to send up the 150 satellites it planned for its initial constellation, as well as up to a total of 600, and it gained approval to use the wireless spectrum that it requires to transmit from its satellites to Earth. On top of that, the company has now added regulatory approval to operate in the U.K., New Zealand, Germany, Sweden, Antartica and in international waters, and it gained approval for ground stations in the U.S., the U.K., Antartica, New Zealand and the Azores, with plans for more to come online through the remainder of this year, brining its total ground station network to 30 by end of summer if all goes to plan.

Swarm’s ultimate goal is to provide a worldwide, affordable satellite data network that will be suitable for use in IoT applications, including maritime and ground logistics tracking, and agriculture, as well as for basic communication services for areas that have inadequate ground infrastructure. It’s now at the point where it can begin turning on services using the nine satellites it already has on orbit, as it continues to work towards launching more and expanding its regulatory approvals to cover active operations across more countries.

06 Apr 2020

Foursquare merges with Factual

Foursquare, the 10-year-old location platform based in New York City, has today announced its plan to merge with Factual.

The terms of the deal were not disclosed. The merged company will keep the Foursquare moniker, and Foursquare CEO David Shim will remain at the helm, with Factual’s founder and now-former CEO Gil Elbaz joining Foursquare cofounder Dennis Crowley as a member of the board and executive team.

Shim confirmed to TechCrunch that this merger was in the works before the coronavirus turned the world upside down.

A company spokesperson acknowledged that there are redundancies in the two teams — so there will be layoffs, although they declined to get specific about how many employees or which teams will be affected.

Foursquare is not the same company it was when it launched at SXSW in 2009. The location-based social network, which let people check-in to locations to share with their friends and earn badges, has evolved over time into an advertising and marketing platform focused on location as a differentiator.

In 2014, Foursquare split its main app into two separate apps, the Foursquare City Guide and Swarm. Swarm let users check in to locations and earn mayorships and other stickers, with an abruptly sunset feature set around social utility and meeting up with friends in the real world. Foursquare City Guide, on the other hand, used past check-in data and data from Swarm to power a Yelp competitor, giving users a way to find great restaurants and experiences in their area.

Since that split, Foursquare has built out a back-end platform for brands and publishers to leverage its data, including an API and SDK for developers to offer location-contextual experiences to their end users. For example, Uber started using Foursquare’s tools to allow users to type in the name of the restaurant or store where they wanted to be picked up, rather than having to hunt down the physical address.

The Pilgrim technology, according to Foursquare, is more accurate than your average location tech because of its 10 years of check-in data. The tech understands the difference between a fifth-story location and a ground-floor location. It knows the difference between the coffee shop and the bar next door in a densely packed city like New York.

Because of this, Foursquare is able to give brands the ability to serve these hyper-contextual experiences in the right place at the right time. And it’s been relatively successful doing so.

Foursquare reported more than $100 million in revenue last year.

Factual, for its part, also launched in 2009 as a repository for open data, but over time it has become increasingly focused on using its location data to improve advertising. The company offered brands the ability to track the success of their marketing campaigns, measuring whether a campaign actually got people to visit stores physically — so you can see why it might be a good fit with Foursquare.

Factual’s Elbaz argued that there’s not only a huge opportunity in the location data space, but also a need to combat the threat posed by the digital ad “duopoly” of Google and Facebook. This is a sentiment that has been echoed by Foursquare, which says that a vertically integrated, solely location-focused company is better for data privacy than ad-first companies like Facebook and Google.

“Both companies have long maintained that there is a need for independent, neutral location data, available outside of the walled gardens, and we expect near-term that the walled gardens will relent and seek out an independent partner,” said David Shim. “Foursquare is primed to be that provider.”

Collectively, our biggest strength lies in trust,” added Gil Elbaz. “Marketers need an independent and neutral party they can trust, for measurement, for continuity, and for true innovation. This deal represents 30+ years of combined experience where we have been sought out as the independent, leading source for location.”

Prior to the merger, Factual raised a total of $104 million, most recently in a $42 million round from Upfront Ventures and Felicis Ventures.

The combined entity will represent some of the largest location data sets in the world, spanning more than 500 million devices, a panel of 25 million opted-in, always on users and over 14 billion user-confirmed check-ins. The company will also have data on more than 105 million points of interest across 190 countries and 50 territories.

That said, combining forces might be more than just a good idea — it might be a necessity. A recent IAB survey found that 74 percent of media planners and brands are expecting the COVID-19 pandemic and resulting economic downturn will have an even bigger impact on ad spend than the 2008 recession. Add to that the fact that most people are (or should be) staying home and it’s looking like a challenging year for any location-based ad company.

“Generally speaking, there’s no denying that the entire advertising/marketing industry at large has taken a hit from COVID-19,” said David Shim. “We started seeing some impact in late-March. At the same time, it’s opened up new conversations who are looking to us to help them understand the impact COVID on their business, and brands are already working with us to prepare for the “Great Reset” in offline consumer behavior.”

He added that there will be pent-up consumerism, making this “a historic opportunity to grab and defend market share.”

06 Apr 2020

AppGyver launches Composer Pro, its new no-code editor

AppGyver, a startup that has been on the forefront of low-code development since it first launched in 2013, today launched the latest version of its visual development platform. This update, dubbed Composer Pro, has been three years in the making and promises to overcome many of the limitations of today’s low-code environments. It allows developers to build applications for the web, PC, Mac, iOS and Android, using React Web and React Native — and can be extended with plugins for those frameworks. And unless you are a large organization, Composer Pro is available for free — and that includes the ability to use the platform’s database service, CDN and publishing tools.

“We want the Composer Pro to be used to really remove the last limitations of no-code and making no-code as powerful as writing code. That’s what it comes down to and that’s when a whole new world opens,” Marko Lehtimaki, the company’s CEO and co-founder, told me.

As Lehtimaki told me, the company already has plenty of enterprise customers and is cash-flow positive, so with all investors aligned, the team decided that it could give away its platform to individual developers, schools and startups for free. The company’s over 100 enterprise users currently include the likes of DHL and Fingrid.

While the core of the service is obviously the visual editor, a lot of the platform’s power resides in its tools for visually creating logic functions and managing your database, for example. As expected, Composer Pro offers plenty of pre-built UI components and logic flow blocks for building your first application. The company is also creating a marketplace where developers can share (and potentially sell) their own components.

“After releasing Composer 2, we laid out a vision for what we wanted to do next and this was really at the core of it,” Lehtimaki said. “How do we bring the same level of expression of programming languages to visual development? Basically what we thought that this means is that in practice, everybody likes building blocks and to create these big, complex structures, but we wanted to make it possible to create those building blocks themselves without any line of code so that there would be no place where you would ever need to add code.”

While previous versions of the service made an early bet on HTML5, the team is now all in on React and React Native. The company argues that it has spent a lot of time on optimizing the code it creates, beyond what most developers are able to do to optimize their own React Native projects. With that, the company can now take the same code base, with an adaptive design on top, and build apps for virtually any modern platform.

If you really need to, you can get your hands dirty and still write formulas and custom JavaScript by hand, for example, but for the most part, you shouldn’t have to touch any code to build even relatively complex apps with Composer Pro.

That, of course, is the promise of virtually all low-code services, including those from industry giants like Microsoft, which continues to invest heavily in its PowerApps platform, for example. Appgyver’s generous free account makes it worth a look, though, especially if you are an indie developer.

 

06 Apr 2020

The Station: Via hits $2.25B valuation, letters from readers, layoffs in a time of COVID-19

Hi, and welcome back to The Station, a weekly newsletter dedicated to all the ways people and packages travel from Point A to Point B. I’m your host Kirsten Korosec, senior transportation reporter at TechCrunch. If this is your first time, hello; I’m glad you’re with us.

I have started to publish a version of the newsletter on TechCrunch. That’s what you’re reading now. For the whole newsletter, which comes out every weekend, you can subscribe to the newsletter by heading over here, and clicking “The Station.” It’s free!

Last week, I asked readers to share how they were doing amid the COVID-19 pandemic. The response was overwhelming. It wasn’t just the number of you who reached out. It was your words — devoid of pretense, the veneer exposed — that struck me.

There were, of course, those who used the opportunity to make a marketing push or pitch a story. I get the impulse, but you won’t be rewarded here. I’m seeking something different. And I will share below some of what you sent me in hopes that it provides insight, solace, or dare I suggest, an esprit de corps among us.

I will repeat my appeal from last week: Maybe you’re a startup founder, a safety driver at an autonomous vehicle developer, a venture capitalist, engineer or gig economy worker. I’m interested in how you’re doing, what you’re doing to cope and how you’re getting around in your respective cities.

Please reach out and email me at kirsten.korosec@techcrunch.com to share thoughts, opinions or tips or send a direct message to @kirstenkorosec.

Micromobbin’

the station scooter1a

As we’ve seen the past few weeks, operators are stepping up to respond and adjust to the COVID-19 pandemic.

Lyft began offering its scooters for free to healthcare and other essential workers. As part of the program, up to 30-minute rides will be free for members of critical workforces through April 30 in Austin, Denver, Los Angeles, the Washington D.C. metro area, San Diego and Santa Monica.

Spin, similarly, introduced a new initiative that provides free, 30-minute rides and helmets to essential healthcare workers. Spin, which began offering this on April 1, is making this available in Baltimore, Denver, Detroit, Los Angeles, Portland, San Francisco, Tampa and Washington, D.C.

‘Micromobility winter on steroids’

That’s how RideReport CEO William Henderson described the current state of the micromobility industry in a recent interview with TechCrunch reporter Megan Rose Dickey.
Ride Report creates software that enables cities to work with micromobility operators. That gives Henderson a bird’s-eye view on the industry, which he shared with TechCrunch.

Yep, this is an Extra Crunch article, and you need a subscription. A few of the highlights include biking as one of the few bright spots, how some companies have pivoted to providing rides to healthcare workers and insights on how the industry and cities might have reacted had the pandemic occurred two years in the future.

A novel rewards program

These times have sparked a host of new ideas. Here’s one. A Nashville-based startup called Hytch Rewards developed an app that companies and governments can use to give their employees incentives to walk, bike, ride share or use public transit. The company’s entire purpose has been to reward commuter behavior that reduces traffic congestion and lowers emissions.

Now it’s pivoting to reward people for staying at home. The office of Tennessee Congressman Jim Cooper is among the first employer to partner on Hytch’s Shelter in Place initiative, which offers a small daily reward to staff for working from home.

— Megan Rose Dickey  (with a cameo from Kirsten Korosec)

Deal of the week

money the station

This week, we’ll highlight Via’s Series E funding round that was led by Exor. The on-demand shuttle startup raised $400 million, TechCrunch learned. Exor contributed $200 million of that raise. The remaining $200 million came from new investors Macquarie Capital, Mori Building and Shell as well as existing investors 83North, Broadscale Group, Ervington Investments, Hearst Ventures,  Planven Ventures, Pitango and RiverPark Ventures.

Noam Ohana, who heads up Exor Seeds, the holding company’s early-stage investment arm, will join Via’s board.

Via gets the ‘deal of the week’ designation not just because its post-funding valuation is now $2.25 billion. Via’s actions during the pandemic offers a little bit of understanding on how companies are adapting and where opportunities may lie. Via has two sides of its business: a consumer-facing shuttle and a “partnerships” division that sells its software platform to cities and transit authorities that allow them to deploy their own shuttles.

As you might expect the consumer-facing shuttles has been adversely affected by COVID-19. There is some promise with the partnerships side of the business, according to CEO Daniel Ramot .

Existing partners, a list that includes transit authorities in Berlin, Germany, Ohio and Malta, have worked with Via to convert or adapt the software to meet new needs during the pandemic. A city might dedicate its shuttle service to transporting goods or essential personnel. For instance, Berlin converted its 120-shuttle fleet transport to an overnight service that provides free transit to healthcare workers traveling to and from work.

“There has been a real interest in emergency services,” Ramot told me, adding he expects to see more demand for the software platform and the flexibility it provides as the pandemic unfolds.

Via isn’t the only company shifting its attention to emergency services. Moovit, an Israeli-based Mobility as a Service startup launched an Emergency Mobilization On-Demand service. The feature was developed to turn unused vehicle fleets into an on-demand solution to get essential workers to their destination. Moovit is also offering transit agencies and operators a transit data manager for free for three months. This management tool lets transit agencies communicate schedule, line changes, and service alerts to users.

Other deals:

  • Qcraft.ai raised what it described as an “eight-figure USD investment” in a seed funding round from IDG Capital, Vision+ Capital, and Tide Capital. Qraft didn’t provide the exact number; VentureBeat reported it is $24 million.
  • Phantom.ai, which has focused on advanced driver assistance systems, raised $22 million in a Series A round led by Celeres Investments and were joined by Ford Motor and Korean telecommunications giant KT. Two existing investors, Millennium Technology Value Partners and DSC Investment, also participated in the round.
  • Seegrid, a company that makes self-driving industrial vehicle for material handling, closed a $25 million growth equity investment from G2VP.
  • GM and Honda deepened their relationship and said they will jointly develop two new electric vehicles slated for 2024. Under the plan, the automakers will focus on their respective areas of expertise. Honda will design the exterior and interiors of the new electric vehicles; GM will contribute its new electric vehicle architecture and Ultium batteries, its OnStar safety and security services and its hands-free advanced driver assistance technology, known as Super Cruise
  • Enovix, which has developed a silicon-based lithium-ion battery, has raised $45 million in new funds. The company said T. J. Rodgers and York Capital participated as well as an unnamed “major new strategic investor.”

Layoffs in a time of COVID-19

We’ve all seen the bars, restaurants, retail shops and salons in our community shuttered because of stay-at-home directives from local and state governments. We’ve started to see the results of those closures in the form of tens of thousands of jobless claims.

Startups are not immune. It is difficult to get an exact number, but Layoffs.fyi is working to track what is going on in the startup world. As of April 4, the site had calculated 126 startups had laid off more than 10,000 people since March 11.

The transportation sector has been among those hardest hit. Some of the companies that have laid off 20% or more of their staff include shared scooter company Bird, peer-to-peer car rental  startups Getaround and Turo, Cabin, freight brokerage KeepTruckin, Moovel and Zipcar.

Maybe your company is actually hiring. If so, go check out Layoffs.fyi, the site doesn’t just list layoffs. The site also includes spreadsheet that list employees who you might want to hire.

From you

I have selected a few excerpts from readers who shared with me — and now you all — their observations about the what is happening in their lives in this COVID-19 world. I have edited these for length and clarity.

I plan to share more with you in the weeks ahead, so please reach out.

From Canoo CPO James Cox, who also advises founders of Routable.ai, a startup that developed a real-time routing engine for high-capacity rides. Cox explained in his email to me that Routable’s CEO wrote a piece in Medium (which you can read here) about providing critical transportation during the COVID-19 pandemic.

As a result of the piece, the Boston Medical Center reached out last week. They’ve now adapted their technology to provide rides to homeless people and solve an allocation problem of which bed in which hospital in Boston to send them to.

They’ve worked directly with the frontline doctors and nurses and IT teams on it. They were previously using a whiteboard, which is obviously not going to scale to solve the problem! The trial launches Monday and is a really interesting short-term pivot that is solely focussed on doing good and adjusting to this crazy world we are now living in.

From Aryan Bhasin, a college student under lockdown in India:

There is no sense of transportation at all. Public transport is becoming interesting because even though all forms of transport are banned (one can only use a vehicle to buy essentials at grocery stores), the Indian government has been sending hoards of buses to get villagers back to their villages — completely blowing apart all rules of social distancing.

Airlines, too, have been a very interesting sector to follow. Most airlines have changed their business models significantly in lieu of COVID-19 as governments organize airlifts for stranded citizens.

From Luis Orsini-Rosenberg, CEO of GetHenry, a Berlin-based micromobility startup that focuses on B2B services. GetHenry, which is part of the Techstars Smart Mobility Accelerator, operates in Austria, Germany and Spain. He shared what is happening in Austria.

All of our business partners in Austria had to close its gates. A day after the lockdown was communicated by the government, we started to reach out to hundreds of restaurants, deliveries, couriers, hospitals, pharmacies and medical services to offer them our vehicles for individual transportation or last-mile delivery cases. Last week, the first e-scooters went out to restaurant partners and medical services.

We are starting to generate some revenues again, but it will not be enough to keep the business alive long-term. We have applied for public aid funds and wage subsidies and will cut costs to an absolute minimum in the coming weeks. Going forward, we will either: wait and do nothing or solely focus on the last-mile delivery service.

06 Apr 2020

Creative Destruction Lab launches a new startup program dedicated to COVID-19 response

Global academic science and tech startup accelerator program Creative Destruction Lab (CDL) is adding a dedicated stream to its existing areas of focus, which include AI, health sciences, space, quantum computing, blockchain, energy, and oceans. The new addition is a timely one: CDL Recovery, which is designed to help turn science and research work into scalable products and services to address the consequences of the COVID-19 pandemic, in terms of both its effects on public health and on the economy.

CDL’s model for helping startups move from concept to product is fairly unique, and potentially uniquely well-suited to addressing new needs that emerge as a result of how the world is changing in response to the novel coronavirus. Many of the efforts to address needs both in terms of therapeutics, and in medical hardware to help shore up shortages are originating at schools and universities around the world, and CDL’s expertise heavily favors moving deep tech and hard science from inside the research lab to the market.

The program will be aimed at helping usher innovations from innovation to product in key areas including around diagnostic testing, vaccine development, remote care and telemedicine, as well as in areas of economics support like virtual work, talent re-training, remote equipment operation, automation and food production and supply. CDL founder and University of Toronto Professor Ajay Agrawal said in a blog post about the new program that many have suggested there’s a need “to assume a wartime footing in response to COVID-19,” and that’s one of the aims of the program.

It’s definitely true that crises like the one we face currently have a way of decreasing the turn around time from research, to development and deployment. And already, CDL’s program is designed from the ground-up to try to accelerate the pace at which that happens, working with academic institutions around the world including the University of Oxford, HEC Paris, the Georgia Institute of Technology, the University of British Columbia, HEC Montreal, the University of Calgary and Dalhousie University, as well as the University of Toronto. Teams who are approved to join take part in a series of sessions that set objectives, and then measure their progress, guided by mentors including the founders and executives of world-leading companies and institutions.

The CDL Recovery program will follow the same structure as its standard streams, but will be done at twice the pace in order to expedite the results. Applications are open now, and the program is available at no cost, and without any equity taken by any of the program operators.

06 Apr 2020

Daily Crunch: Quibi finally launches its mobile streaming app

Quibi launches its mobile streaming service, Apple sources 20 million protective masks and Red Hat announces a new CEO. Here’s your Daily Crunch for April 6, 2020.

1. Quibi launches its mobile streaming service in the middle of the quarantine era

The much-hyped mobile app promising to deliver “quick bites” of video entertainment is finally here. The company has been in the headlines for more than two years, thanks to the involvement of founder Jeffrey Katzenberg (who previously co-founded DreamWorks Animation) and CEO Meg Whitman (previously the CEO of eBay and Hewlett Packard Enterprise), not to mention $1.75 billion in funding.

Judging from a few hours of exploration, the app is as slick as promised, with impressive Turnstyle technology for switching between portrait and landscape viewing. What’s missing so far, however, is any real sense of creative breakthrough.

2. Apple has sourced over 20 million protective masks, now building and shipping face shields

The company is working with governments around the world to distribute its supply of face masks to where it’s needed most. Meanwhile, the first delivery of Apple face shields went out to Kaiser hospital facilities in the Santa Clara valley earlier this week, according to CEO Tim Cook.

3. Paul Cormier takes over as Red Hat CEO, as Jim Whitehurst moves to IBM

Cormier would seem to be a logical choice to run Red Hat, having been with the company since 2001. He joined as its VP of engineering and has seen the company grow from a small startup to a multi-billion dollar company.

4. GrubHub, Seamless’s pandemic initiatives are predatory and exploitative, and it’s time to stop using them

Jon Evans argues that GrubHub (which also owns Seamless) is hurting, not helping, the restaurants that it pretends it’s trying to support.

5. Pandemic puts the brakes on micromobility

Ride Report creates software that enables cities to better work with micro-mobility operators and has a bird’s-eye view on the industry. In a conversation with TechCrunch, CEO William Henderson outlined what we can expect for micro-mobility operators during the pandemic and once it’s over. (Extra Crunch membership required.)

6. Open banking fintech Yapily raises $13M Series A

Founded in mid-2017 by ex-Goldman Sachs employee Stefano Vaccino, Yapily’s open banking platform makes it easier for various service providers to connect to banks. Specifically, it provides a way to retrieve financial data and initiate payments via a “single secure API” that in turn connects to each supported bank’s open API.

7. This week’s TechCrunch podcasts

The latest full-length episode of Equity discusses the tremendous growth of Zoom and how that’s cast a spotlight on the videoconferencing app’s security flaws, while the Monday news roundup looks for positive signs in startup funding. And on Original Content, we review the first season of “Star Trek: Picard” and the extremely unsettling Netflix film “The Platform.”

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

06 Apr 2020

Zoom Video Communications offers 20% off Annual Business plans to Extra Crunch members

With the trying times the country is going through due to COVID-19, Extra Crunch is excited to announce a new Partner Perk from video conference software Zoom. Starting today, annual and two-year members of Extra Crunch get 20% off list pricing for all services that Zoom provides (excluding API and Premium Audio) and 10% off Zoom Phone. For new customers, a minimum of an annual Business Plan (10 or more licenses) will need to be purchased. For existing customers, the discount will only be applied to net new services or licenses.

Zoom makes communication with employees, partners and customers simple and easy. Zoom’s easy, reliable and innovative video-first communications platform provides video meetings, voice, webinars and chat across desktop, phone, mobile and conference room systems. Learn more about broadening your reach with Zoom here.

You can sign up for Extra Crunch and claim this deal here.

Extra Crunch is a membership program from TechCrunch that features weekly investor surveys, how-tos and interviews from experts on company building, analysis of IPOs and late-stage companies, an experience on TechCrunch.com that’s free of banner ads, discounts on TechCrunch events and several Partner Perks like the one mentioned in this article. We’re democratizing information for startups, and we’d love to have you join our community.

Sign up for Extra Crunch here.

New annual and two-year Extra Crunch members will receive details on how to claim the perk in the welcome email. The welcome email is sent after signing up for Extra Crunch.

If you are already an annual or two-year Extra Crunch member, you will receive an email with the offer at some point over the next 24 hours. If you are currently a monthly Extra Crunch subscriber and want to upgrade to annual in order to claim this deal, head over to the “account” section on TechCrunch.com and click the “upgrade” button.  

This is one of more than a dozen Partner Perks we’ve launched for annual Extra Crunch members. Other community perks include a 20% discount on TechCrunch events, 25% off an annual Typeform Premium plan and an opportunity to claim $1,000 in AWS credits. For a full list of perks from partners, head here.

If there are other community perks you want to see us add, please let us know by emailing travis@techcrunch.com.

Sign up for an annual Extra Crunch membership today to claim this community perk. You can purchase an annual Extra Crunch membership here.

Disclosure: This offer is provided as a partnership between TechCrunch and Zoom, but it is not an endorsement from the TechCrunch editorial team. TechCrunch’s business operations remain separate to ensure editorial integrity. 

06 Apr 2020

Luckin Coffee’s alleged fraud has some silver linings (and even more bad news too)

Chinese coffee chain super-brand Luckin Coffee has been in the spotlight the past week after the company revealed in an SEC filing that it has undertaken an internal investigation into an alleged $300 million fraud on the part of its former COO. That led the stock to drop nearly 80% on Thursday.

The bad news is continuing to multiply. The stock is down another 15% today as investors continue to comprehend the company’s disclosure and its positioning in the competitive Chinese coffee market, where the company displaced Starbucks as the retail and delivery leader in just a few short years. The company’s market cap is now just above $1 billion according to Yahoo Finance — a huge decline from its roughly $4 billion valuation immediately post-IPO.

That massive decline is putting massive pressure on banks that extended loans to buy the stock on margin. We learned this morning from Jing Yang at the Wall Street Journal that a structured loan to one of the company’s executives could lead to losses of upwards of $100 million:

On Monday, Goldman Sachs Group Inc. said a group of lenders is putting 76.3 million of Luckin’s American depositary shares up for sale, after an entity controlled by Luckin Chairman Charles Zhengyao Lu defaulted on the terms of a $518 million margin loan. Goldman is acting as a “disposal agent” for the lenders, meaning that it is helping to facilitate the sale in one or more transactions.

Yet, for all the bad news, there have been some silver linings.

Mobile intelligence service Apptopia, sent me this chart of downloads of the company’s iOS app, showing a huge bump in the wake of the alleged fraud news last week.

Luckin Coffee’s iOS downloads as measured by Apptopia

That massive splurge was driven by two competing forces, which together acts as a bit of a Rorschach test for China market observers. The more idealistic version had Chinese consumers rallying around the company as a form of Chinese nationalism against the American coffee chain Starbucks, in addition to supporting the company’s more accessible pricing. As Jiayun Feng at popular China news network SupChina reported:

On Chinese social media, most individuals — especially loyal customers of the coffee chain — were unfazed by the scandal, saying that they would appreciate every second of Luckin while it lasts. “As someone living on a limited budget, I don’t care about whether the company’s financial practices are illegal or not. I just don’t want to lose an affordable alternative to Starbucks,” a typical Weibo comment reads (in Chinese).

But the other more pecuniary force is that Luckin’s explosive growth the last few years was driven by heavy discounting and coupons along with pre-paid coffees — coffees that might be very hard to get if the company’s fraud is more expansive and it heads toward bankruptcy. Take these two example tweets:

So that surge of downloads is a testament to the company’s support — and perhaps also a sign that few customers want to give up their freebies.

The bigger question as investors digest the news is how to process the sheer scale of the fraud for a stock that is listed on NASDAQ and follows American accounting rules as a publicly traded company. How could a stock that has been hugely popular among retail investors and day traders be built on such a base of sand? How could such a major fraud not be caught by auditors?