Category: UNCATEGORIZED

31 Mar 2020

On-demand shuttle startup Via hits $2.25 billion valuation on latest funding round led by Exor

On-demand shuttle startup Via has hit a $2.25 billion valuation following a Series E funding round led by Exor, the Agnelli family holding company that owns stakes in PartnerRe, Ferrari and Fiat Chrysler Automobiles.

The Series E funding round, which included other investors, totaled $400 million, according to a source familiar with the deal. Exor invested $200 million into Via as part of the round, both companies said in an announcement. Noam Ohana, who heads up Exor Seeds, the holding company’s early stage investment arm, will join Via’s board.

New investors Macquarie Capital, Mori Building and Shell also participated in the round as well as existing investors 83North, Broadscale Group, Ervington Investments, Hearst Ventures, Planven Ventures, Pitango and RiverPark Ventures.

Via, which employs about 700 people, plans to use most of these funds to expand its “partnerships,” the software services piece of its business. Via has two sides to its business. The company operates consumer-facing shuttles in Chicago, Washington, D.C. and New York. But the core of its business is really its underlying software platform, which it sells to cities and transportation authorities to deploy their own shuttles.

When the company first launched in 2012 there was little interest from cities in the software platform, according to co-founder and CEO Daniel Ramot . The company started by focusing on its consumer-facing shuttles. Over time, and using the massive amounts of data it collected through these service, Via improved its dynamic, on-demand routing algorithm, which uses real-time data to route shuttles to where they’re needed most.

Via landed its first city partnership with Austin in late 2017, after providing the platform to the transit authority for free. It was enough to allow Via to develop case studies and convince other cities to buy into the service. In 2019, the partnerships side of the business “took off,” Ramot said in a recent interview, adding that the company was signing on 2 to 3 cities a week before the COVID-19 pandemic.

Today, the Via platform is used by more than 100 partners, including cities such as Los Angeles, Cupertino, Calif., and Arriva Bus UK, a Deutsche Bahn Company that uses it for a first- and last-mile service connecting commuters to a high-speed train station in Kent, U.K.

Raising funds in a pandemic

Via managed to close the funding round during an inauspicious time for startups that have found it increasingly difficult to lock in capital due to the COVID-19 pandemic. COVID-19, a disease caused by the coronavirus, has upended markets along with every industrial and business sector from manufacturing and transportation to energy and real estate.

Via managed to raise a sizable fund, which just closed, despite the credit tightening and uncertainty. Ramot told TechCrunch that while he was worried the round might be delayed, he noted that Exor is a long-term and patient investor that shares the company’s “same vision of where transit is going.”

Even now, as nearly every category within transportation —including public transit, ride-hailing, shared micromobility and airlines — has seen ridership drop or dry up altogether, Ramot and Ohana see a promising future.

Ohana said that the market is starting to understand the limits of ride-hailing — hurdles such as poor unit economics and an uncertain path to profitability. “On the other hand, the size of the market for an on-demand dynamic shuttle service is large and underappreciated,” Ohana said. “When we look at public transit today, there is a significant opportunity for Via, which already has impressive experience working with municipal and public transit partners across the globe.”

That doesn’t mean Via is immune to the widespread tumult caused by the COVID-19 pandemic. Via’s consumer business has been negatively affected as ridership has dropped due to the spreading disease.

However, there has been some promise with its partnerships business, Ramot said.

Existing partners, a list that includes transit authorities in Berlin, Germany, Ohio and Malta, have worked with Via to convert or adapt the software to meet new needs during the pandemic. A city might dedicate its shuttle service to transporting goods or essential personnel. For instance, Berlin converted its 120-shuttle fleet transport to an overnight service that provides free transit to healthcare workers traveling to and from work.

“There has been a real interest in emergency services,” Ramot said, adding he expects to see more demand for the software platform and the flexibility it provides as the pandemic unfolds.

31 Mar 2020

General Catalyst just announced $2.3 billion in new capital commitments across three funds

General Catalyst, the 20-year-old venture firm that has been bulking up in recent years, announced this morning that it has secured $2.3 billion in capital commitments across three funds: a $600 million early-stage fund, a $1 billion growth fund for companies with $10 million-plus in annual revenue, and a $700 million “endurance fund” to back large companies doing more than $100 million in sales, as reported earlier in Forbes.

It’s an impressive amount for the firm, which last closed a $1.4 billion fund that combined its early- and growth-stage investments — which was itself a huge leap from the $845 million in capital that General Catalyst raised in early 2016 across two funds.

Seemingly, the idea is to compete in more later-stage deals, which could well come down in price as other, non-traditional backers are forced to retrench a bit from the suddenly dicey market.

SoftBank, whose fortunes have shifted, is one example. Mutual fund investors that have flocked to privately held companies will likely startup committing less capital to illiquid startups right now, too, especially given that the IPO window is shut for now.

The firm tells Forbes it’s also looking to back sectors that are more relevant than ever in the era of coronavirus, including healthcare software, technologies for remote education and working. Indeed, just today, Olive, a Columbus, Oh.-based healthcare startup that’s looking to AI-enabled robotic process automation solution, said it has raised $51 million in funding led by General Catalyst, with participation from its earlier backers. FierceHealthcare has more here.

Still, the firm’s limited partners, including university endowments and pension funds, have also seen their assets hard hit by the sudden economic downturn. It will surely make the kind of commitments they’ve made to General Catalyst and other firms to recently announce giant funds a little trickier to execute.

While there’s no reason to think they won’t fulfill their obligations, during the last major downturn in the startup world back in 2000 (the 2008 recession hit Wall Street much harder than Silicon Valley), some venture firms wound up reducing the size of their funds, in part to ease the financial obligations of their limited partners, in part because they suddenly needed a lot less capital, and in part because they discovered that the more they raised, the harder it would be to produce venture-like returns.

General Catalyst has a number of high-flying bets in its portfolio. Among them: Stripe and Airbnb. It isn’t yet clear how Stripe is faring in the current environment, but Airbnb and its hosts around the world have been struggling as much of the world shelters in place. Though the company originally expected to go public in 2020, those plans seem highly unlikely now.

31 Mar 2020

Join the FirstMark Capital squad for a live Q&A on Zoom tomorrow at 9am PDT

Stuck at home?

JK! I know you are! You’re not alone.

FirstMark Capital partners Rick Heitzmann, Amish Jani, Matt Turck and Beth Ferreira are also working from home. But neither distance nor virus can truly keep us all apart.

That’s why I’m thrilled to announce that tomorrow at 12pm EDT/9am PDT, we will be joined by these wonderful FirstMark partners for a live Zoom chat.

We’ll ask how they’re advising their portfolio companies during this challenging times, how Covid-19 has changed their investment thesis (if at all) and what trends are exciting to them. More importantly, guests of the Zoom will also be able to ask questions and have them answered live on the call.

FirstMark has an impressive portfolio that includes Shopify, Airbnb, InVision, Pinterest, DraftKings, Discord, and many, many more. The NYC-based firm is on its fourth early stage fund and second growth-stage fund, with $480 million between the pair. (TechCrunch covered FirstMark’s latest funds here.)

I’m amped to talk to Heitzmann, Jani, Turck and Ferreira and hope you’ll join us. Interested? Hit up this Zoom link at 12pm EDT/9am PDT to take part! (Please observe normal human manners: Wear clothes, don’t screenshare, generally be polite.)

We’ll publish a lightly edited audio recording and transcript to Extra Crunch on Thursday for folks who miss out! But for everyone who can make it, we’ll see you tomorrow at Noon Eastern. West Coast folks can dial in over breakfast.

31 Mar 2020

How to value a startup in a downturn

The value of technology companies has fallen as the broader public markets have repriced themselves in light of COVID-19-related market and economic disruptions.

And as the public markets sort out the new value of a huge piece of global business, private companies are being shaken as well.

What happens in the public markets trickles into the private markets, so if we’re seeing the value of public tech companies fall, startups are going to take a hit. To understand that dynamic, we spoke with Mary D’Onofrio, an investor with Bessemer Venture Partners. She’s the right person to chat with about the links between private valuations and public share prices as she not only helps put capital into growing startups, she also helps run the Bessemer cloud index (now a partnership with Nasdaq, and trackable on a day-to-day basis).

As she’s versed on both sides of the public-private divide, we asked her how she values startups in normal market conditions and in more turbulent times like today. We also dug into how founders are reacting to the changing world that may no longer be as amenable to their business plans. Pulling from our conversation, D’Onofrio told TechCrunch that startups want to be valued like companies were a few months ago, while investors want to pay today’s market prices.

But enough introduction, let’s get to the conversation. This interview has been edited for length and clarity; thanks to Holden Page and Walter Thompson for help with the transcription.

TechCrunch: During our last conversation, we discussed how to value startups. You explained a method in which you consider the future value of cash flows. How do you value startups today versus how much you think they’ll be worth down the road?

Mary D’Onofrio: I think what’s important to know is that outside of a market disruption, which I think was the the nature of the question to begin with, cloud software tends to trade on revenue and revenue growth. Companies should fundamentally be valued on the present value of their future free cash flows. But I think with cloud software, in particular, there’s a prioritization of taking [market]share, and then applying a very long term healthy margin structure on a very massive revenue base once you get there, and generating cash then.

And so I think in bull markets, when capital is readily available, prioritizing growth makes a lot of sense because you want to capture as much share as you can. And then losses are also tolerable because the capital is available to fund that massive growth. And there are actual measurable metrics that validate that structure, with CLTV to CAC [customer lifetime value to customer acquisition costs] being one of them.

31 Mar 2020

Apple acquires Dark Sky, Android version shutting down in July

Dark Sky, the popular weather app, has been acquired by Apple . News of the acquisition comes by way of Dark Sky’s own blog.

The company says that there will be “no changes” for users on iOS right now — but for DarkSky users on Android, the forecast isn’t so good. The company says it’ll shutdown the service on Android in just a few months time.

From their post:

Android and Wear OS App:

The app will no longer be available for download. Service to existing users and subscribers will continue until July 1, 2020, at which point the app will be shut down. Subscribers who are still active at that time will receive a refund.

The company will also no longer accept new signups for its API, which allowed other developers to tap Dark Sky’s database of “weather forecasts and historical weather data“. The company is committing to running that API through the end of 2021, but it’s unclear what’ll happen to it after that.

Story developing…

31 Mar 2020

Brandless founder Tina Sharkey joins the board of PBS

Tina Sharkey, the founder and former CEO of the recently closed D2C brand Brandless, has today been appointed to the board of directors of PBS. Sharkey is an independent board member.

Before her time at Brandless, Sharkey spent years in the media world. She scaled Johnson & Johnson’s platform for new and expecting moms called Baby Center, oversaw AOL’s transition from a closed network to the open web, and cofounded iVillage. She also served as President of the Sesame Street Digital Group, the non-profit behind Sesame Street with a mission of making educational storytelling available to anyone.

PBS, celebrating its 50th anniversary this year, has more than 300 partner stations and a presence on most digital platforms.

“PBS is so committed to universal access to the arts and educational storytelling,” said Sharkey in an interview with TechCrunch. “You may not know that they invented closed captioning. They still maintain the Public Emergency Broadcast System. They have all kinds of streaming services with distribution on Amazon, Roku, YouTube. They have their own app. But most importantly, they are able to quickly adapt in this moment of Covid-19 to become one of the world’s largest classrooms.”

Sharkey joins a 27-person board that includes Professional Directors (station leaders), General Directors (lay members of the board) and the PBS President and CEO Paula Kerger.

Sharkey is best known in the tech world for her time at Brandless, a D2C brand that sold household supplies, grocery items, and pet products for $3/item. The company controlled most of the full stack, from manufacturing through to sales, and delivered an interesting alternative to Amazon. Also garnering attention from the tech world: Brandless raised nearly $300 million in funding, including $240 million from Softbank’s Vision Fund.

Brandless shuttered in February of this year, but Sharkey says there are lessons that can be carried over from her experience at the D2C startup.

“Brandless tapped into something very powerful around democratizing access to better things,” said Sharkey. “Better should be available to everyone. With Brandless, it was about better stuff. For PBS, it’s about better access and better educational tools and better stories. So it’s a different product, but it’s the same belief system, and that’s that communities want to be convened and be seen and everyone has a story to tell.”

Sharkey added that some of her favorite PBS programming includes FrontLine, News Hour, and the shows that offer more democratized access to the arts, such as live performances and Broadway shows.

31 Mar 2020

Color is launching a high-capacity COVID-19 testing lab and will open-source its design and protocols

Genomics health technology startup Color is doing its part to address the global COVID-19 pandemic, and has detailed the steps its taking to support expansion of testing efforts in a new blog post and letter from CEO Othman Laraki on Tuesday. The efforts include development of a high-throughput lab that can process as many as 10,000 tests per day, with a turnaround time of within 24 hours for reporting results back to physicians. In order to provide the most benefit possible from the effort of standing this lab up, Color will also make the design, protocols and specifics of this lab available open-source to anyone else looking to establish high-capacity lab testing.

Color’s lab is also already nearly ready to begin processing samples – it’s going live “in the coming week,” according to Laraki. The Color team worked in tandem with MIT’s Broad Institute, as well as Harvard and Weill Cornell Medicine to develop its process and testing techniques that can allow for higher bandwidth results output vs. standard, in-use methods.

The focus of Color’s efforts in making this happen have been on using automation wherever possible, and seeking techniques that source parts and components, including reagents, that can come from different supply chains. That’s actually a crucial ingredient to being able to ramp efforts at scale nationally and globally, since if everyone is using the same lab processing methods, you’re going to run up against a bottle neck pretty quickly in terms of supplies. Being able to process tens of thousands of tests per day is great on paper, but it means nothing if one ingredient you need to make that happen is also required by every other testing lab in the country.

Color has also made efforts to address COVID-19 response in two other key areas: testing for front-line and essential workers, and post-test follow-up and processing. To address the need for testing for those workers who continue to operate in public-facing roles despite the risks, Color has redirected its enterprise employee base to providing, in tandem with governments and employers, onsite clinical test administration, lab transportation and results reporting with patient physicians.

For its post-test workflow, Color is working to address the challenges reported by other clinicians and health officials around how difficult it is to be consistent and effective in following up on the results of tests, as well as next steps. So the company is opening up their own platform for doing so, which they’ve re-tooled in response to their experience to date, and making that available to any other COVID-19 testing labs for free use. These resources include test result reporting, guidelines and instructions for patients, follow-up questionnaires around contact tracing, and support for how to reach out to potentially exposed individuals tied to a patient who tests positive.

To date, Color says that its been able to operate at cost, in part backed by support by philanthropic public and private donations. The company is encouraging direct outreach via its covide-response@color.com email in case anyone thinks they can contribute to, or benefit from the project and the resources being made available.

31 Mar 2020

Daily Crunch: Amazon warehouse workers walk out

Amazon faces worker complaints over its response to the COVID-19 pandemic, General Motors says it’s moving fast to manufacture face masks and we’ve got some numbers quantifying the video conferencing boom. Here’s your Daily Crunch for March 31, 2020.

1. Amazon warehouse workers are walking out and Whole Foods workers are striking

Yesterday, warehouse workers on Staten Island in New York walked off the job in protest of Amazon’s treatment amid the crisis. Meanwhile, workers at Whole Foods, which is owned by Amazon, are organizing a “sick out” strike to demand better protections on the job, Vice reports.

“We have taken extreme measures to keep people safe, tripling down on deep cleaning, procuring safety supplies that are available, and changing processes to ensure those in our buildings are keeping safe distances,” an Amazon spokesperson said. “The truth is the vast majority of employees continue to show up and do the heroic work of delivering for customers every day.”

2. General Motors spins up global supply chain to make 50,000 face masks a day

The automotive giant said in a released statement that it expects to deliver 20,000 masks on April 8 — and soon after, it should be able to produce 50,000 masks a day once the production line is at full capacity.

3. Videoconferencing apps saw a record 62M downloads during one week in March

According to a new report from App Annie, business conferencing apps have been experiencing record growth and just hit their biggest week ever in March, topping 62 million downloads during the week of March 14-21. Meanwhile, social networking video app Houseparty has also seen phenomenal growth in Europe during lockdowns and home quarantines.

4. Uber co-founder Garrett Camp steps back from board director role

Camp is relinquishing his role as a board director and switching to board observer, where he says he’ll focus on product strategy for the ride hailing giant. In his Medium post announcing the shift, Camp signs off by saying he’s looking forward to helping Uber “brainstorm the next big idea.”

5. Leading VCs discuss how COVID-19 has impacted the world of digital health

We asked several of the VCs who participated in our last digital health survey to update us on how COVID-19 is impacting digital health startups and broader healthcare systems around the world. (Extra Crunch membership required.)

6. Niantic squares up against Apple and Facebook with acquisition of AR startup 6D.ai

The studio behind Pokémon Go has acquired 6D.ai, a promising augmented reality startup focused on building software that allowed smartphone cameras to rapidly detect the 3D layouts of spaces around them.

7. Disney+ to launch in India on April 3

The service, available globally in about a dozen markets, will launch in India on Hotstar, one of the most popular on-demand streaming services in the country (it’s also owned by Disney). The company said it is raising the yearly subscription cost of the combined entity, Disney+Hotstar, to Rs 1,499 ($20), up from Rs 999 ($13.20).

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

31 Mar 2020

VR workplace training startup Strivr lands $30 million Series B

Virtual reality has been two years away from mainstream adoption for the past six years. In that time, huge companies have made big VR bets only to walk away, countless VR startups have faded or flared out and investment has slowed significantly.

Building an attractive VR product for large enterprises to train employees remotely has remained one of the few major areas of opportunity, one that has been largely dominated by Strivr, which just locked down new funding.

The VR training startup has raised a $30 million Series B round led by Georgian Partners, a Canadian firm that hasn’t been very active in the AR/VR space. CEO Derek Belch says the company ended up pitching a few dozen firms in this raise, and that while the feedback was “overwhelmingly positive,” there were certainly some skeptics.

“Everyone knows that VR has been slower to adopt and tougher to anticipate,” Belch told TechCrunch.

While AR/VR startups seemed to be raising money left and right in 2016 when Strivr closed its seed round, the market is much sparser in 2020 after years of missed estimates and a relentless parade of shutdowns.

While consumer AR/VR companies have almost unilaterally struggled to get off the ground in recent months, there has still been movement among enterprise offerings. Earlier this month, a competing VR training platform, Talespin, closed $15 million in funding. In late January, enterprise AR/VR teleconferencing app Spatial locked down $14 million. HaptX, which makes a high-end VR glove for enterprise use cases, nabbed $12 million in December.

Landing post-Series A funding has remained a tough challenge for VR enterprise startups where players are often positioning themselves to be judged in relation to their VR peers rather than to a Salesforce, Box or Atlassian.

“Nobody can get beyond a pilot program,” Belch said. “Investors want to know how real this market is and where the target is.”

Strivr emerged from Belch’s research at Stanford back in 2014 as a virtual reality application made to help football players train off the field. CEO Derek Belch had previously been a kicker for Stanford’s football team and his co-founder Jeremy Bailenson led the school’s Virtual Human Interaction Lab, a leading research hub that Facebook CEO Mark Zuckerberg visited while doing diligence on the Oculus deal.

As virtual reality gear was further commoditized and investment in the space grew hotter, Strivr soon pivoted from sports training towards workplace training, pitching their solution as a better way for companies to hand top-down instruction to employees. Their software offering is often a combination of interactive 360 videos and computer-generated scenarios that require more active participation from a trainee.

While other VR startups have pushed to integrate phone or tablet-based experiences, Belch says that he has pushed back on customer requests to move away from headset-only experiences towards phone-based 360-degree videos.

“Those are not our disruption, those are gimmicky and a cheap way to bring a new logo on,” Belch says.

The company’s customer base now includes FedEx, JetBlue, Verizon and BMW. Their biggest get was a deal with Walmart in 2017 that eventually grew into a company-wide rollout across all of their stores, a massive deal that Belch says has been a “blessing and a curse” due to the rollout’s scale.

“You have to be smart in terms of what you do that’s Walmart specific,” Belch told TechCrunch. “They’ll swallow you whole if you let them.”

Alongside the company’s funding news, the startup has announced that they’ve received a patent to use motion data to predict how effective users will be at the real world task post-training. Strivr now has 22,000 VR headsets out in the wild, which Belch says have registered 1.6 million sessions. The hardware is all from Oculus.

Strivr is in the fortunate position of closing this deal ahead of the recent pandemic-related market uncertainty– a situation that has complicated their ability to meet with prospective customers and has raised issues with sanitation that Strivr says they have addressed. While Belch sees this Series B as a validation of the customer feedback he’s gotten, he also knows that the VR industry remains fraught with challenges.

“Thirty million doesn’t last very long if you’re stupid, we’re going to make sure we’re very smart about it,” Belch says.

31 Mar 2020

Wide Open School organizes free educational resources to help parents and teachers homeschool

Nearly 300 million kids are missing school worldwide because of the coronavirus outbreak, including some 54 million in the U.S. alone. That’s left parents scrambling for resources to help continue their children’s education, often while also working from home themselves — an almost insurmountable challenge. Today, the non-profit media organization Common Sense is launching a site to help parents called Wide Open School (WideOpenSchool.org), which combines the best educational resources for publishers, nonprofits, and education companies in one place.

At launch, this free resource includes content from the American Federation of Teachers, Amplify, Boys & Girls Clubs of America, Head Start, Khan Academy, National Geographic, Noggin, PBS, Scholastic, Sesame Workshop, Time for Kids, XQ Institute, and even YouTube.

All the content offered through Wide Open School is freely available.

But it’s not just a list of helpful websites. Instead, Wide Open School actually programs a full school day for the child by grade level, to ensure they’re getting a mix of educational material that aligns with what their day would have been when attending school.

For example, a 4th grader may be pointed to Prodigy’s math games, YouTube art tutorials, and Khan Academy reading resources in the morning, then instructed to read a book, draw, or listen to music during their screen-free lunch break. In the afternoon, they may take social studies via Google Earth, study science through Amplify, and take P.E. by way of GoNoodle.

The site even suggests evening activities that can be done as a family, like bedtime reading or movies to stream, among other things.

In addition, Wide Open School offers a guide to getting started with learning at home, a collection of virtual field trips, a collection with resources for art and music, and one with resources for emotional well-being — the latter especially critical at a time when anxiety levels are high among parents and kids alike.

There’s also a section dedicated to parents of children with special needs

Everything is organized in a colorful grid with picture images so it can be easily used by children on their own.

For struggling parents new to homeschooling, a resource like this will likely be welcome.

However, Common Sense is opening up the tools to educators, as well. Though many U.S. school systems already offer their students a set of digital resources through direct relationships with educational companies, like Nat Geo or Scholastic, those resources were typically meant to supplement the education the child was receiving at school, not replace it. There may still be large holes in the child’s education that aren’t being addressed.

Everything on the site has been hand-curated for educational quality.

This taps into Commons Sense’s key strength, as its focus has always been on promoting safe technology and media for children. Today, its website is known for its trusted reviews of TV, movies, books, games, and apps that help parents understand a given piece of content’s age-appropriateness, as well as concerns with the title in question, if any.

To create the new Wide Open School, Common Sense was able to tap into its existing understanding of the educational media available for families, and then organize it by grade level.

Common Sense says it also worked with key distribution and technology partners Apple, Google, Zoom, Comcast, Salesforce, and Zoom, which have also suggested tools and resources, to ensure they’re aware of and can access the content.

“The coronavirus pandemic has elevated the need for quality learning materials all in one place for families and educators, and Common Sense is proud that trusted experts and partners have joined together to launch Wide Open School so quickly,” said James P. Steyer, CEO and founder of Common Sense, in a statement about the launch.

“Many organizations have moved swiftly to respond to this crisis with incredible resources and special offers for educators and families. We wanted to use our nearly 20 years of experience as an expert reviewer and curator to create the go-to source of quality content that will provide educators with the support they need to shift to remote teaching and a one-stop, trusted place for families to engage kids who are now learning from home,” he added.

Though many U.S. schools are moving towards remote learning, some aren’t yet ready or fully rolled out. And even those schools that have shifted online aren’t necessarily programming the equivalent of a full school day for the students. That can be difficult for parents working from home, as kids complete their more limited educational activities, then look to be entertained. Left on their own, that’s meant full days of gaming or binging YouTube — much to the exacerbation of parents who don’t consider coronavirus cancellations just an early start to summer break.

Wide Open School can supplement whatever remote learning is taking place, as well, or can be used by teachers who are creating online lessons for the first time.

The new website launched publicly today, but is still considered a beta — meaning it’s not the final product.

Common Sense is still working to expand the site and is forging additional educational partnerships with media and education companies, nonprofits, and teachers, in order to add more content, it says.

The site will be available across platforms, including mobile, desktop and TV, in order to allow everyone — even low-income families — to access its resources.

It’s working to add other resources to aid low-income families as well, including information about accessing free or discounted broadband services, as well as resources for more urgent needs to address health, hunger, shelter, and psychological needs.