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From a geographical perspective, the San Francisco Bay Area and Los Angeles startup ecosystems are no longer separated by a few hundred miles.

Top-tier VCs from SF visit LA regularly, and entrepreneurs raise from investors upstate and downstate in one process. Anecdotally, as an LA resident of 4 years, there’s been a palpable uptick of entrepreneurs from the Bay Area who move down here after exiting to found their next company.

The City of Angels is a hub for a wide range of startups, but it has two major groupings: consumer-facing startups that tap into Hollywood’s marketing culture, and the deep-tech ecosystem created by the city’s role as a hub for aerospace, defense and R&D.

To track how the ecosystem for software and digital media startups here is evolving, I asked eight of the top consumer VCs to share some of the trends they are most excited about investing in right now:

• Kevin Zhang, partner at Upfront Ventures
• Mike Palank, managing director at MaC Venture Capital
• Brett Brewer, partner at CrossCut Ventures
• Courtney Reum, partner at M13
• Ron Rofe, partner at Rainfall Ventures
• Ryan Hoover, partner at The Weekend Fund
• Dustin Rosen, partner at Wonder Ventures
• Zach White, principal at Sinai Ventures

The key takeaway is perhaps the diversity of their responses: investors here are going deep into trends across the spectrum of consumer spending. Consumer health and transportation are mentioned, as they were in my surveys of VCs in London and New York, but this group repeatedly predicts a new wave of interactive, social media startups (albeit with different perspectives on what it looks like).

Kevin Zhang, partner at Upfront Ventures

I’m a strong believer it’s the best time to be a game developer now. Every 10 years or so distribution shakes up, now giants like MSFT, Google, Sony, Epic, etc. are rushing in to shift gamers to subscriptions and cloud gaming, which means big exclusive content library building with lots of “non-dilutive” capital for developers. Games themselves are becoming bigger, cross-platform, cheaper to build and more accessible than ever thanks to advancement in game engine and networking tech. Related: there’s a new generation of mobile entertainment brewing at the intersection of short-form video, live, audience participation and social play; it’s marrying what’s worked with UGC and live video with in-app-purchases and retention tactics of casual games to create more accessible and bite-sized entertainment destinations.

Mike Palank, managing director at MaC Venture Capital

While it used to be that great content alone made for a compelling entertainment experience, as we move into the future it will be the blending of great content and amazing tech that will truly capture and retain people’s attention. We’ve seen those funny Youtube videos of babies swiping pictures in physical magazines showcasing their expectations that everything is interactive. I think in much the same way, expectations around filmed media (movies + TV) will trend towards the interactive. We are seeing some truly interesting experimentation around interactive right now from companies like Netflix, Unrd, Eko, CtrlMovie, Playdeo, Hovercast, Aether, Within, Twitch and others.

The winners of the streaming wars understand this and I believe will supplement their content slates with interesting technology to make the viewing experience unique and participatory (Quibi has already announced some examples of this). At MaC, we are looking for those innovative companies that are re-thinking how consumers experience filmed entertainment to make it more experiential, interactive and engaging.

Pan-African e-commerce startup Jumia released its third-quarter financial results today.

The numbers and presentation reflected some of the same past trends, with a dash of new, and nary a mention of a declining share-price.

The results

Jumia — with online goods and service verticals in 14 countries — posted third-quarter revenue growth of 19% (€40 million) and increased its active customer base 56% to 5.5 million from 3.5 million over the same period a year ago.

Jumia’s Gross Merchandise Value (GMV) — the total amount of goods sold over the period — grew by 39% to €275 million. The online retailer nearly doubled its orders from 3.6 million in Q3 2018 to 7 million in Q3 2019.

Jumia also saw growth in its JumiaPay digital finance product, with total payment volume growing 95% to €32 million in Q3 2019 from €16.4 million in Q3 2018.

This is significant, as the company has committed to generate more revenues from digital payment products and offer JumiaPay as a standalone service across Africa.

The overall pattern of growing revenues and customers YoY has been consistent for Jumia.

But so too have the company’s losses, which widened 34% in 3Q 2019 to €54.6 million, compared to €40.6 million. Negative EBITDA increased 26% to €45.4 million from €35.8 over the same period in 2018.

Jumia pegged a large part of the spike in losses to an increase in fulfillment expenses due to more cross-border goods transactions (with higher shipping costs) on its platform in 3Q 2019.

What’s new

Jumia introduced some new methodologies and measures for its results. “We believe the most relevant monetization metrics for us are market-based revenue and gross profit,” Jumia Group CFO Antoine Maillet-Mezerey explained on the call.

“We don’t see revenue as a meaningful metric to assess the monetization of our business as it is impacted by shifts in the revenue mix between first party and marketplace,” he said.

If and when Jumia does get into the black, I suspect revenue will shift back as key.

On its path to profitability, Jumia CEO Sacha Poignonnec reaffirmed the company’s commitment to generate more revenue from higher margin (straight through) products, such as JumiaPay and Jumia’s classified business, over cost intensive (and logistically complicated) online goods sales.

“We are focused on driving the adoption and penetration of Jumia pay within our own ecosystem,” he said — meaning across Jumia’s existing buyer-seller universe.

Since its founding in 2012, the company has been forced to adapt to slower digital payments integration in its core Nigeria and allow cash-on-delivery payments, which are costly and more problematic than digital processing.

Poignonnec highlighted Jumia’s commitment to build a financial services marketplace (and revenues) from consumers and partners using JumiaPay and JumiaLending for products such as loans, third-party credit-scoring and insurance, he explained. This has led to Jumia moving into working-capital services for vendors on its platform.

On the movement of online goods, Jumia highlighted the expansion of its JumiaMall service, which offers brands — such as L’Oreal, Samsung, and Unliver — more tailored selling options on its website around shipping, product positioning and consumer data-analytics.

Jumia also shared info on product mix and diversification, which showed strong upward trends in digital services, the sale of consumer electronics, and beauty products.

Share-price

Surprisingly absent from Jumia’s earnings call and the subsequent Q&A was any discussion of the company’s share-price.

Today’s reporting was slightly more anticipated, given Jumia has faced a short-seller assault, sales-scandal and significant market-cap drop since its April IPO on the NYSE.

The online retailer gained investor confidence out of the gate, more than doubling its $14.50 opening share price after the IPO.

That lasted until May, when Jumia’s stock came under attack from short-seller Andrew Left,  whose firm Citron Research issued a report accusing the company of fraud. That prompted several securities-related lawsuits against Jumia.

The company’s share price plummeted 43% — from $49 to $26 — the week Left released his short-sell claims, .

Then on its 2nd quarter earnings call in August, Jumia offered greater detail on the fraud perpetrated by some employees and agents of its JForce sales program. 

The company declared the matter closed, but Jumia’s stock price plummeted more after the August earnings call (and sales-fraud disclosure), and has lingered in the $6 range for weeks.

That’s 50% below the company’s IPO opening in April and 80% below its high.

Jumia can offer new metrics to evaluate its performance, but the simplest measure — the ability to generate revenues in excess of costs to turn a profit — will still apply.

The sooner Jumia can go in that direction the faster it can revive its share-price and investor confidence.

 

Back at CES this year, we talked with 3D printer maker Formlabs about its early experimentation in using its printers to make dentures faster and more affordably than existing alternatives.

A few months later, the company is going deep on the concept. They’re releasing a 3D printer meant specifically for dental use, opening up a whole new wing called “Formlabs Dental”, and acquiring their main resin supplier in order to better make materials for the dental industry.

Unfamiliar with Formlabs? The main thing to know is that their printers use Stereolithography (SLA) rather than the Fused Deposition Modeling (or FDM) that most people probably think of when it comes to 3d printing; in other words, they use carefully aimed UV lasers to precisely harden an otherwise goopy resin into whatever you want to print, whereas FDM printers heat up a solid material until its malleable and then push it through a hot glue gun style nozzle to build a model layer by layer. SLA tends to offer higher accuracy and resolution, whereas FDM tends to be cheaper and offer a wider variety of colors and material properties.

Formlabs calls its new dentistry-centric printer the “Form 3b” — which, as the name suggests, is a slight variation on the Form 3 printer the company introduced earlier this year. The base package costs about a thousand bucks more per unit over the non-dental Form 3, but comes with software meant to tie into a dental team’s existing workflow along with a year of Formlab’s “Dental Service Plan”, which includes training, support, and the ability to request a new printer if something needs repairing (rather than waiting for yours to get shipped back and forth.) The company also says the 3b has been optimized to work with its dental resins, but doesn’t say much about how.

Speaking of resins: Formlabs is acquiring Spectra, which has been its primary supplier of resins since Formlabs started back in 2012. While the company isn’t disclosing any of the terms of the deal, it does say it’s put over a million dollars into building an FDA-registered clean room to make medical-grade resins. Formlabs says that anyone who already buys materials and resin from Spectra can continue to do so.

The company’s new “Formlabs Dental” division, meanwhile, will focus on figuring out new dental materials and ways to better tie in to existing dentist office workflows. Right now, the company says, the Form 3b can be used to print crowns and bridges, clear retainers, surgical guides to help during dental implant procedures, custom mouth guards (or “occlusal splints”), and dentures.

Startups building work software for other startups have been a huge focus of investment in Silicon Valley as eager VCs hope to grab a piece of the next Slack. Notion Labs, a profitable work tools startup that recently hit a reported $800 million valuation, isn’t making it easy for VC firms to give them money, but they are partnering with some of them alongside top accelerators like Y Combinator in an effort to become another household name in work software.

Notion has north of 1 million users and has attracted thousands of young startups to its platform, which combines notes, wikis and databases into a versatile tool that can help small teams cut down on the number of enterprise software subscriptions they’re paying for. Notion charges startups $8 per employee (when billed annually) to use the service.

Over half of the startups from Y Combinator’s most recent batch are Notion customers, the company tells TechCrunch, and the startup seems intent to accelerate their adoption among small teams. They have approached and partnered with dozens of accelerators around the globe including Y Combinator, 500 Startups and TechStars to bring their portfolio startups onto Notion’s platform, offering admitted startups $1,000 in free services each.

The new program is part of the company’s efforts to embed their platform as an “operating system” for startups early-on and then scale as their customers do.

“I think we find ourselves in a really interesting spot where I think YC startups know about us and start with it,” COO Akshay Kothari says. “Our goal with the new program is getting to the point where if you’re a new company, you don’t even think about it, you just start with Notion.”

Kothari says their platform seems to work best for startups in the sub-50 and sub-100 employee range, but they do have larger customers like UK banking startup Monzo which has organized their 1,300+ employees around the platform. Notion itself is unsurprisingly a power user of its product, running everything but internal and external communications on its own software.

The company offers a couple pricing tiers depending on size, but individuals can also use the software for $5 per month, something that Kothari believes offers it advantages over other tools in driving adoption inside companies. “There are a lot of similarities between us and the early stages of Slack in terms of engineering and product design people loving it, tech and media loving it, but one unique thing about us is that you can use Notion alone. Slack alone would be a bit lonely.”

The company is pitching customers a vision of consolidated workplace services that are built so end-users can customize them to their needs. Notion’s pitch contrasts pretty heavily with the overarching enterprise SaaS trends which has seen a wealth of specialized software tools hitting the market.

Notion is working on tools to help it court larger enterprise customers as well, including offline access, better permission systems and an API that can help developers connect their services to the platform. Notion has been iterating its product rather quickly for a company that has 9 engineers and no PMs, but Kothari says that they don’t believe piling more money or doubling employees is going to be the key to scaling more quickly.

“We definitely want to create a large company, a company that could eventually go public or whatever is the right — you know it’s too early for a lot of that stuff. Our preference is to stay small,” he says. “[Notion] doesn’t have a board, it doesn’t have a whole lot of external voices, pretty much everyone in this office decides what we’re doing next.”

Notion has raised millions in funding from investors like First Round Capital, Ron and Ronny Conway, Elad Gill and most recently Daniel Gross. The Information‘s Amir Efrati reported earlier this year that Notion had raised a $10 million “angel round” at an $800 million valuation. The round was less about raising more cash than it was about closing convertible notes, Korthari tells TechCrunch, noting that Notion has been profitable for the last 12-18 months.

“I guess we were profitable before profitability became cool. I think profitability helps you to control destiny a lot better because you’re not out fundraising every year or 18 months,” Kothari says. “Interestingly now, I think it’s cool to be profitable again. When I joined Notion I would tell VCs or investors ‘Oh, we’re profitable,’ and they would be like ‘Oh, so you’re building a lifestyle company.'”

Kothari himself was an investor that dumped money into Notion founders Ivan Zhao and Simon Last’s idea to create a platform that would help non-engineers build software. That was 6 years ago after Kothari sold his previous startup to LinkedIn, he joined about a year ago as COO.

Some VCs may have been skeptical early-on, but the story of Notion over the past year has been VCs fighting to score a spot on their cap table. In January, The New York Times‘s Erin Griffith reported that VCs had “dug up Notion’s office address and sent its founders cookie dough, dog treats and physical letters” to court their interest. The unrequited VC yearning has earned Notion the reputation for being venture averse, something Kothari pushed back on a few times.

“So, again, for the record, we don’t hate venture capitalists.”

Eight years after raising a $1.5 million proof-of-concept fund, Boldstart Ventures, a New York-based venture firm whose portfolio companies have been enjoying some serious momentum lately, just closed two new funds with $157 million in capital commitments.

One fund is $112 million seed- and early-stage vehicle– the fourth of its kind. Boldstart also raised an opportunity fund for the first time to continue funding its best-performing startups. It was closed with $45 million in commitments from investors.

We talked late last week with cofounder Ed Sim yesterday about the small firm, which also includes cofounder Eliot Durbin; Jeffrey Leventhal, a partner who was previously a venture partner; Shomik Ghosh, who is joining the firm as a principal from a role as a senior associate with Top Tier Capital Partners; Max Heald, an investor who joined the outfit as a analyst in 2017; and its office head, Charlotte Chapanoff.

What we gathered from that conversation was three things. Boldstart’s focus on enterprise software is paying off, as is an extended network on which it relies heavily. The firm has also demonstrated a talent for picking smart founders, some of whom have come to Boldstart more than once for their very first institutional capital.

Consider Rahul Vohra. Backed by Boldstart, his email company Rapportive was eventually acquired by LinkedIn. A couple of years later, in late 2014, he spun up Superhuman, again with financial support from Boldstart. It’s an invitation-only email management service that costs $30 and received a glowing review in the New York Times this year.  It has also raised significant funding, including a $33 million Series B round led by Andreessen Horowitz that closed in early summer.

Another example? Guy Podjarny, founder of four-year-old, London-based Snyk, a company that helps organizations find and fix vulnerabilities in open source dependencies and container images and which has now raised $102 million altogether. Podjarny’s last company, Blaze.io — backed in part by Boldstart — sold to Akamai Technologies. When Podjarny started Snky, Boldstart’s office was one of his first stops.

Even lone founders — who VCs are often hesitant to fund —  are welcome by Boldstart if it believes in their vision. Among these is Pankaj Chowdhry, the founder of San Francisco-based FortressIQ, a two-year-old startup that wants to bring a new kind of artificial intelligence to process automation called imitation learning and whose $16 million Series A round was led last year by Lightspeed Venture Partners. According to Sim, Chowdhry was introduced to the firm through an advisor when he had not a lot to show. Chowdhry now oversees 50 people. Says Sim: “We told him, ‘It’d be great if you [find] a cofounder,’ but we just never got there.”

A large part of Boldstart’s secret sauce ties to the type of advisor who connected Chowdry to the firm. It’s all part of Sim calls a “leveraged model,” meaning that Boldstart relies heavily on decision-makers like Fortune 500 CTOs who are invited to invest in Boldstart and not charged management fees in exchange for their council. “Their deep understanding of what large companies are doing [and our] understanding of what founders are doing” is a powerful combination, he suggests. (Worth noting: many other firms are using the same smart model, including YL Ventures and Illuminate Ventures.)

Of course, the question begged is whether more capital will make it necessary for Boldstart to write slightly larger checks and thus move away from funding founders with little more than idea. On this front, Sim insists the answer is no. “We’re not going upstream. [More money] just gives us more flexibility. The idea is still to write early checks of between $250,000 to $2 million in a founder with a vision, mostly at the pre-product stage, where we can even help founders start their companies.”

It certainly helps if the founder already knows well the pain point they are chasing, as has been at the case at a number of its other portfolio companies that have been nailing down follow-on funding. Some of these other bets include Kustomer, a SaaS platform focused on customer service that closed a Series D round in May led by Tiger Global; BigID, a company whose software helps companies meet privacy regulations around customer data and closed a Series C round in September led by Bessemer Venture Partners; and SecurityScorecard, a cybersecurity risk-monitoring platform that closed a Series D round in June.

“If you’re a college student, you don’t understand how enterprises work,” says Sim. “You have to have launched or acquired and implemented new products. We back a lot of people who come out of industry for that reason. You kind of need to have lived that experience.”

5G is faster and more secure than 4G. But new research shows it also has vulnerabilities that could put phone users at risk.

Security researchers at Purdue University and the University of Iowa have found close to a dozen vulnerabilities, which they say can be used to track a victim’s real-time location, spoof emergency alerts that can trigger panic or silently disconnect a 5G-connected phone from the network altogether.

5G is said to be more secure than its 4G predecessor, able to withstand exploits used to target users of older cellular network protocols like 2G and 3G like the use of cell site simulators — known as “stingrays.” But the researchers’ findings confirm that weaknesses undermine the newer security and privacy protections in 5G.

Worse, the researchers said some of the new attacks also could be exploited on existing 4G networks.

The researchers expanded on their previous findings to build a new tool, dubbed 5GReasoner, which was used to find 11 new 5G vulnerabilities. By creating a malicious radio base station, an attacker can carry out several attacks against a target’s connected phone used for both surveillance and disruption.

In one attack, the researchers said they were able to obtain both old and new temporary network identifiers of a victim’s phone, allowing them to discover the paging occasion, which can be used to track the phone’s location — or even hijack the paging channel to broadcast fake emergency alerts. This could lead to “artificial chaos,” the researcher said, similar to when a mistakenly sent emergency alert claimed Hawaii was about to be hit by a ballistic missile amid heightened nuclear tensions between the U.S. and North Korea. (A similar vulnerability was found in the 4G protocol by University of Colorado Boulder researchers in June.)

Another attack could be used to create a “prolonged” denial-of-service condition against a target’s phone from the cellular network.

In some cases, the flaws could be used to downgrade a cellular connection to a less-secure standard, which makes it possible for law enforcement — and capable hackers — to launch surveillance attacks against their targets using specialist “stingray” equipment.

All of the new attacks can be exploited by anyone with practical knowledge of 4G and 5G networks and a low-cost software-defined radio, said Syed Rafiul Hussain, one of the co-authors of the new paper.

Given the nature of the vulnerabilities, the researchers said they have no plans to release their proof-of-concept exploitation code publicly. However, the researchers did notify the GSM Association (GSMA), a trade body that represents cell networks worldwide, of their findings.

Although the researchers were recognized by GSMA’s mobile security “hall of fame,” spokesperson Claire Cranton said the vulnerabilities were “judged as nil or low-impact in practice.” The GSMA did not say if the vulnerabilities would be fixed — or give a timeline for any fixes. But the spokesperson said the researchers’ findings “may lead to clarifications” to the standard where it’s written ambiguously.

Hussain told TechCrunch that while some of the fixes can be easily fixed in the existing design, the remaining vulnerabilities call for “a reasonable amount of change in the protocol.”

It’s the second round of research from the academics released in as many weeks. Last week, the researchers found several security flaws in the baseband protocol of popular Android models — including Huawei’s Nexus 6P and Samsung’s Galaxy S8+ — making them vulnerable to snooping attacks on their owners.

The Tech Workers Coalition and Gig Workers Rising are outside the company’s headquarters in San Francisco this morning in support of shoppers, who demand Instacart reinstate the $3 quality bonus, implement a 10% default tip and eliminate its service fees.

Last week, Instacart got rid of the $3 quality bonus shortly after thousands of shoppers participated in a 72-hour strike where workers demanded a better tip and fee structure. By protesting outside of Instacart’s SF HQ, shoppers are hoping to reach employees and get them on their side.

“We’re asking that Instacart employees urge management to reverse this decision,” organizers wrote in a handout…”As a worker who builds the product, you have a say over how it’s used.”

Back in 2016, Instacart removed the option to tip in favor of guaranteeing its workers higher delivery commissions. About a month later, following pressure from its workers, the company reintroduced tipping. Then, in April 2018, Instacart began suggesting a 5% default tip and reduced its service fee from a 10% waivable fee to a 5% fixed fee.

“We take the feedback of the shopper community very seriously and remain committed to listening to and using that feedback to improve their experience,” an Instacart spokesperson told TechCrunch last month.

The protest was on the heels of a class-action lawsuit over wages and tips, as well as a tipping debacle where Instacart included tips in its base pay for shoppers. Instacart, however, has since stopped that practice and provided shoppers with back pay. Though, Fast Company recently reported that Instacart delivery drivers’ tips are mysteriously decreasing.

Following Instacart’s post-protest move to eliminate the $3 quality bonus, #DeleteInstacart and #BoycottInstacart started making waves on Twitter. California Assemblyperson Lorena Gonzalez, the one who authored gig worker bill AB 5, joined in.

TechCrunch has reached out to Instacart and will update this story if we hear back.

The subscription model is today sustaining a number of businesses, including artists, creators, news publishers, game developers, entertainment providers and more. Now, top publishing platform WordPress.com is making it easier for any creator or web publisher to add a subscription feature to their own website, so they can begin to generate repeat contributions from their supporters, readers, fans, or customers.

The feature is available to any WordPress.com site on a paid plan as well as Jetpack-powered sites. It’s also fairly flexible in nature.

Once enabled, WordPress.com website owners could charge for weekly newsletters, accept monthly donations, sell yearly access to exclusive content, or charge for anything else where they want to be able to bill their supporters on a set schedule.

WordPress.com partnered with internet payment processor Stripe on the new feature, which means WordPress.com blog publishers will also need to set up a Stripe account of their own before using Recurring Payments. Then, they’ll head to the “Earn” page on WordPress.com and click on “Connect Stripe to Get Started” to be walked through the setup process.

Users are able to create as many different payment plans as they like — including those that support different currencies, payment frequencies, and names — which enables them to offer different tiers or types of subscriptions to their customers, readers, or fans.

They’ll also be able to put a Recurring Payments button on their website.

Subscribers, meanwhile, can cancel their subscriptions at any time from their WordPress.com account.

Being able to quickly and easily add subscriptions to any website could convince some creators to move their subscription plans off larger platforms, like Patreon, for example, in order to save on fees and revenue share. However, they would miss out on the other platform resources by doing so. Instead, many may choose to simply add WordPress.com as another channel where they collect subscription revenue.

The feature isn’t necessarily only for creators — it could also be put to use by clubs and organizations who have to collect their own recurring membership fees and dues or anyone else who needs to be able to collect money easily on a regular basis. WordPress.com notes that some people even collect rent through recurring payments, for example.

The launch could have a major impact on the prevalence of subscriptions across the web, given the size of WordPress.com’s footprint. The company today touts that over 409 million people view 20 billion pages on its platform every month, and publishers produce around 70 million new posts per month.

Mozilla, Intel, Red Hat and Fast today announced the launch of the Bytecode Alliance, a new open-source group that focuses on “creating new software foundations, building on standards such as WebAssembly and WebAssembly System Interface (WASI).”

Mozilla has long championed WebAssembly, the open standard that allows browsers to execute compiled programs in the browser. This allows developers to write their applications in languages like C, C++ and Rust and have those programs execute at native speed, all without having to rely on JavaScript, which would take much longer to parse and execute, especially on mobile devices.

Today, support for WebAssembly is part of all of the major browser engines. Companies like Figma and Autodeskhave experimented with it or are using it in production. I do not get the sense that mass adoption of the technology is near, though, and the barrier to entry is high for most developers. Indeed, today’s announcement probably marks the first time I’ve heard about WebAssemly this year.

The mission of this new group goes beyond the browser, though. It wants to establish “a capable, secure platform that allows application developers and service providers to confidently run untrusted code, on any infrastructure, for any operating system or device, leveraging decades of experience doing so inside web browsers.” The argument here is that there is plenty of potential for WebAssembly outside of the browser because it allows untrusted code components to interact with trusted code inside of a sandboxed environment. Indeed, a Mozilla spokesperson noted that WebAssembly has generated more interested from businesses who are interested in this use case than from the traditional application developers and web technologists. Hence this new alliance.

When Mozilla and others launched the WebAssembly format, Microsoft and Google were also part of that group. They are not members of the new Bytecode Alliance, though.

Some of the code that the various members are contributing to the Alliance include Wasmtime, a runtime for WebAssemble and WASI, as well as Fastly’s Lucet, Intel’s WebAssembly Micro Runtime and code generator Cranelift.

“WebAssembly is changing the web, but we believe WebAssembly can play an even bigger role in the software ecosystem as it continues to expand beyond browsers,” explained Luke Wagner, Distinguished Engineer at Mozilla and co-creator of WebAssembly. “This is a unique moment in time at the dawn of a new technology, where we have the opportunity to fix what’s broken and build new, secure-by-default foundations for native development that are portable and scalable. But we need to take deliberate, cross-industry action to ensure this happens in the right way.

 

Disney+ has officially launched in the U.S.…and it’s struggling under the load. As is often the case with new streaming services, launch days bugs and crashes are today plaguing Disney+. This morning, users are reporting error messages when they try to stream content along with other errors, connection issues, crashes and more on the service’s first day out of the gate. Disney tells us it’s working quickly to address the problems which it attributes to an “incredible response” for its new service.

According to web monitoring site DownDetector, Disney+ problems began around 6:08 AM EST and have seen thousands of problems reported since. The majority (73%) of the problems being reported have to do with video streaming, while 26% are related to log-in issues.

The East Coast, which is up early trying to stream, is where most reports are coming from at this hour.

All across social media, users are complaining about a variety of issues — not only with the streaming service itself, but also being able to reach someone in customer support. Unfortunately, calling for help isn’t going to solve the problem here — the service is facing too many connection attempts at the same time, which is a common launch day problem for streamers.

This is something we’ve seen time and again. Streaming services tend to crash when there’s an influx of users at the same time, whether that’s on day one or when there’s a popular program airing — like a football game or, previously, a new Game of Thrones episode.

On Twitter, some users are posting the #DisneyDown hashtag along with their tweets about streaming issues. A number of complaints center around issues with playing The Mandalorian, in particular, but it’s not the only title affected — it’s just one that many users were trying to watch first.

Meanwhile, others are discussing their tech support problems in a huge thread on Reddit with some 700+ comments and counting. One valid concern noted here is that people on free trials aren’t getting the time they were promised to try out the service, as they couldn’t log in or watch today.

It’s unclear what, if anything, Disney will do to compensate those users for the lost time. That may depend on how long Disney takes to get Disney+ streaming functional again today.

Reached for comment, a Disney+ spokesperson confirmed the company was aware of the problems and working to address them.

“The consumer demand for Disney+ has exceeded our high expectations. We are pleased by this incredible response and are working to quickly resolve the current user issue,” a Disney+ spokesperson said. “We appreciate your patience.”