Category: UNCATEGORIZED

16 Oct 2019

The FCC has reportedly approved the T-Mobile-Sprint merger

Today, the Federal Communications Commission formally approved the merger of Sprint and T-Mobile in a 3-2 vote falling along party lines, The Verge reports.

We’ve reached out to the FCC for comment.

In April, T-Mobile and Sprint announced the proposed $26 billion deal, which unsurprisingly garnered a lot of questions around anticompetitiveness pretty much immediately. The companies argued that the two stood a better chance to compete against AT&T and Verizon (disclosure: Verizon owns TechCrunch) as a single entity. After considerable back-and-forth, the deal was approved by the Justice Department in July. Now with the FCC’s blessing, the only hurdle is a multi-state lawsuit that both companies have vowed to resolve before the deal closes.

The report states that Democrats Rosenworcel and Starks dissented in today’s vote, with Republicans Ajit Pai, Brendan Carr and Michael O’Rielly voting in favor.

“We’ve all seen what happens when markets become more concentrated after a merger like this one.  In the airline industry, it brought us baggage fees and smaller seats.  In the pharmaceutical industry, it led to a handful of drug companies raising the prices of lifesaving medications,” Commissioner Jessica Rosenworcel said in a statement, noting she did not vote for the merger. “There’s no reason to think this time will be different.  Overwhelming evidence demonstrates that the T-Mobile-Sprint merger will reduce competition, raise prices, lower quality, and slow innovation.”

16 Oct 2019

Volvo unveils its first electric car, the XC40 Recharge

Volvo Cars introduced Wednesday the XC40 Recharge, its first electric car under a new EV-focused brand that kicks off a company-wide shift towards electrification.

“It’s a car of firsts and it’s a car of the future,” CTO Henrik Green said. T

he Volvo XC40 Recharge is the first electric vehicle in the automaker’s portfolio. It’s also the first Volvo to have an infotainment system powered by Google’s Android operating system as well as have the ability to make over-the-air software updates.

This is also the first vehicle under Volvo’s new Recharge brand. Recharge, which was announced this week, will be the overarching name for all chargeable Volvos with a fully electric and plug-in hybrid powertrain, according to the company.

The all-electric vehicle is based off of Volvo’s popular XC40 small SUV. However, this is not a retrofit of a gas-powered vehicle.

The XC40 Recharge is equipped with an all-wheel drive powertrain and a 78 kilowatt-hour battery that can travel more than 400 kilometers (248 miles) on a single charge, in accordance with WLTP. The WLTP, or Worldwide Harmonised Light Vehicle Test Procedure, is the European standard to measure energy consumption and emissions, and tends to be more generous than the U.S. EPA estimates. The EPA estimates are not yet available, but it’s likely the XC40 Recharge will hit around the 200-mile range.

That would put the range of the Volvo XC40 Recharge below the Tesla Model 3, Chevy Bolt EV, Kia Niro and Hyundai Kona.

However, Volvo did make a vehicle with impressive horsepower and fast charging capability, which could attract buyers. The vehicle’s electric motors produces the equivalent of 408 horsepower and 442 pound-feet of torque that allows the vehicle to go from zero to 60 mph in 4.8 seconds. The battery charges to 80% of its capacity in 40 mins on a fast-charger system.

Volvo XC40 Recharge 1

Android-powered infotainment

The infotainment system in the all-electric Volvo XC40 will be powered by an automotive version of Android OS, and, as a result, bring into the car embedded Google services such as Google Assistant, Google Maps and the Google Play Store.

This Android-powered infotainment system is the product of a years-long partnership between the automaker and Google. In 2017, Volvo announced plans to incorporate a version of its Android operating system into its car infotainment systems. A year later, the company said it would embed voice-controlled Google Assistant, Google  Play Store, Google Maps and other Google services into its next-generation Sensus infotainment system.

The Android-powered infotainment system is fully integrated with Volvo On Call, the company’s digital connected services platform.  Plug-in hybrid drivers using the Volvo on Call will be able to track how much time they spend driving on electric power.

Volvo XC40 infotainment system

The infotainment system in the Polestar 2, the new vehicle from Volvo’s standalone performance brand, also is powered by Android OS.

Android Automotive OS shouldn’t be confused with Android Auto, which is a secondary interface that lies on top of an operating system. Android Automotive OS is modeled after its open-source mobile operating system that runs on Linux. But instead of running smartphones and tablets, Google modified it so it could be used in cars.

Volvo isn’t the only automaker to partner with Google to bring Android OS into its vehicles. GM began shipping vehicles with Google Android  Automotive OS in 2017, starting with the Cadillac CTS and expanding to other brands. GM said in September that Google will provide in-vehicle voice, navigation and other apps in its Buick, Cadillac, Chevrolet and GMC vehicles starting in 2021.

Over-the-air software updates

The electric XC40 is also the first Volvo that will receive software and operating system updates over the air. Over-the-air, or wireless, software updates were popularized by Tesla, which has used the capability to improve its vehicles over time. Tesla has used the OTAs to fix software bugs, rollout new features in its infotainment system and improve performance.

Volvo intends to use OTAs for the operating system and other software inside the vehicle, Green said. Other automakers, with the exception of Tesla, have slowly inched towards OTAs, but have minimized its use, and limited it to the infotainment system.

“So now the XC40 will stay as fresh as your phone or tablet, and no longer will a car’s best day be the day it leaves the factory,” Green said.

16 Oct 2019

&Open helps businesses distribute gifts to reward customer loyalty

&Open is a startup with an unusual name, and one that fills an unusual niche in the business world. It has built a gift giving platform, so that businesses can reward loyalty with a small token of appreciation. The gift depends on the business and the circumstances, but it could be something like a book or a tea towel and a recipe.

Co-founder and CEO Jonathan Legge says the Dublin-based startup fits most easily in the corporate gift-giving category, but he sees the company handling much more than that. “We are more about gifting for loyalty and customer retention. We grew out of a B2C operation in which we got visibility on this market, and then quickly evolved &Open to fulfill this market,” Legge explained.

In fact, the company developed out of a business Legge had prior to launching &Open, producing high-end gifts. As part of that business, he was finding that he would get requests from CMOs of big companies like Google, Airbnb and Jameson’s to develop gifts for their events. From that, Legge saw the potential for a full-fledged business based on that idea and he launched &Open.

He sees a world in which transactions increasingly take place in the digital realm, yet consumers still crave physical interactions with businesses beyond an email or a text thanking them. That’s where &Open can help.

“We’re filling the space of helping businesses connect with their customers and showing they care, and not by kind of devaluing their own product and putting on sales. It’s more working with the customer support team, the loyalty team or the marketing team to watch the life cycle of the customer and make sure they’re being gifted at key moments in the life cycle and within their journey with a brand,” he said.

He says this definitely is not swag like you would get a conference, but something more personal that shows the brand cares about the customer. Nor is it a set of generic gifts that every &Open customer can select from. Instead it’s a catalogue it creates with each one to reflect that brand’s values.

&Open welcome screen

Image: &Open

“We will design a catalog of gifts for our clients, and then they will be grouped into subsets of situations based on price. For Airbnb, the gift set could depend on whether it’s for a host or guest, and there’s different gifts within those situations. So for a host, it will be more stuff for the home such as a recipe book, a tea towel with a recipe or a guest book,” Legge said.

The company has been around since 2017 and is already in 52 countries. To make this all work, it has developed a three-part system. In addition to building a custom catalog for each brand, it has a logistics component to distribute the gift and make sure it has been delivered, and finally a technology platform that brings these different systems together.

The way it works for most customers is that the customer service team or the social media team will see situations where they think a gift is warranted, and they will log into the &Open system and choose a gift based on whatever the circumstances are — such as an apology for bad service or a reward for loyalty.

Today, the company has 25 employees, most of whom are Dublin. The company is self-funded so far and has not sought outside investment.

16 Oct 2019

a16z’s Andrew Chen on the opportunities today for consumer tech startups

What’s happening in consumer tech?

At TechCrunch Disrupt San Francisco last week, Extra Crunch managing editor Eric Eldon sat down with Andrew Chen, a general partner at Andreessen Horowitz. Andrew focuses on consumer tech, with investments in companies like Barkbox, Boba Guys, Tinder, Substack and more. They talked about everything from design trends, to marketing, to revenue models — including the revenue model that Andrew is least interested in right now.

You can find my notes analyzing the conversation below, including Chen’s view of consumer SaaS, how he thinks about marketing channels now, key verticals like AR/VR, esports and housing. And ads.

Consumer design is taking over the workplace

As work apps like Slack and Zoom grow more and more popular, it’s no longer the norm for the apps we use at work to be ugly, confusing messes. A big part of this is driven, Chen says, by designers from the popular consumer developers moving into enterprise.

“What we’re finding is that the things that were really interesting and exciting ten years ago have completely morphed” says Chen. “It used to be that, you know, you had hundreds of teams that were working on a new photo sharing app or a new messaging app or whatever. All of those ideas have now been very much tried.”

16 Oct 2019

In the Accelerator over the Sea

In our oceans the scale of disasters is measured in millions, billions, and trillions, while solutions amount to single digits: individuals or institutions working to impact a chosen issue with approaches often both brilliant and quixotic. Putting such individuals in close contact with both whales and billionaires is the strange alchemy being attempted by the Sustainable Ocean Alliance’s Accelerator at Sea.

I and a few other reporters were invited to observe said program, a five-day excursion in Alaska that put recent college graduates, aspiring entrepreneurs, legends of the sea, and soft-spoken financial titans on the same footing: spotting whales from Zodiacs in the morning, learning from one another in the afternoon, and drinking whiskey good and bad under the Northern lights in the pre-dawn dark.

The boat — no, not that big one, or that other big one… yes, that one.

In that time I got to know the dozen or so companies in the accelerator, the second batch from the SOA but the first to experience this oddly effective enterprise. And I also gathered from conversations among the group the many challenges facing conservation-focused startups.

(By way of disclosure, I should say that I was among four press offered a spot on the chartered boat; Those invited, from penniless students to deep-pocketed investors, could join provided they got themselves to Juneau for embarkation.)

The picture painted by just about everyone was one of impending doom from a multiplicity of interlinked trends, and as many different approaches to averting or mitigating that doom as people discussing it.

What’s the problem?

In Silicon Valley one grows so used to seeing enormous sums of money expended on things barely categorizable as irritations, let alone serious problems, that it is a bit bewildering to be presented with the opposite: existential problems being addressed on shoestring budgets by founders actually passionate about their domain.

Throughout the trip, the discussions had at almost every occasion, be it looking for bear prints in a tidal flat or visiting a local salmon hatchery, were about the imminent collapse of natural ecosystems and the far-reaching consequences thereof.

Overfishing, rising water temperatures, deforestation, pollution, strip mining, microplastics — everywhere we looked is a man-made threat that has been allowed to go too far. Not a single industry or species is unaffected.

It’s enough to make you want to throw your hands up and go home, which is in fact what some have advised. But the people on this boat are not them. They were selected for their dedication to conservation and ingenuity in pursuing solutions.

Of course, there’s no “solution” to the million of tons of plastic and oil in the oceans poisoning fish and creating enormous dead zones. There’s no “solution” to climate change. No one expects or promises a miracle cure for nature’s centuries of abuse at human hands.

But there are mitigations, choices we can make and technologies we can opt for where a small change can propagate meaningfully and, if not undo the damage we’ve done, reduce it going forward and make people aware of the difference they can make.

Small fish in a big, scary pond

The trip came right at the beginning of the accelerator, a choice that meant they were only getting started in the program and in fact had never met one another. It also meant in many cases their pitches and business models were less than polished. This is for the most part an early-stage program, and early in the program at that.

That said, the companies may be young but the ideas and technologies are sound. I expect to follow up with many as they perfect their hardware, raise money, and complete pilot projects, but I think it’s important to highlight each one of them, if only briefly. The accelerator’s demo day is actually today, and I wish I could attend to see how the companies and founders have evolved.

Some accelerators are so big and so general-purpose that it was refreshing to have a manageable number of companies all clustered around interlinked issues and united by a common concern. If young entrepreneurs trying to change the world isn’t TechCrunch business, I don’t know what is.

The problems may be multifarious, but I managed to group the startups under two general umbrellas: waste reduction and aquatic intelligence.

But before that I want to mention one that doesn’t fit into either category and for other reasons deserves a shout out.

coral vita

Coral Vita grows corals at many times their normal rate and implants them in dying reefs.

Coral Vita is working on a special method of fast-tracking coral growth and simultaneously selecting for organisms resistant to bleaching and other threats. The founder, Gator Halpern, impressed the importance of the coral systems on us over the trip, as did filmmaker Jeff Orlowski, who directed the harrowing documentaries Chasing Ice and Chasing Coral. (He gave a workshop on storytelling — important when you’re pitching a film or a startup.)

Gator is using a special method to grow corals at 50 times normal rates and hopefully resuscitate reefs around the world, which is awesome, but I wanted to put Coral Vita first because of a horribly apropos coincidence: Hurricane Dorian, the latest in a historically long unbroken line of storms, struck his home and lab in the Bahamas while we were at sea.

It was literally battering the islands while he was supposed to pitch investors, and he used his time instead to ask us to help the victims of the storm. That’s heart. And it serves as a reminder that these are not armchair solutions to invented problems.

If you can spare a buck, you can support Coral Vita and victims of Dorian in the Bahamas here.

Waste reduction

The other companies were addressing problems equally as destructive, if not quite so immediately so.

Humans produce a lot of waste, and a lot of that waste ends up in the ocean, either as whole plastic bags scooping up fish, microplastics poisoning them, or heavier trash cluttering the sea floor. These startups focused on reducing humanity’s deleterious effects on ocean ecosystems.

Cruz Foam is looking to replace one of my least favorite substances, Styrofoam, which I see broken up and mixed in with beach soil and sand all the time. The company has created a process that uses an incredibly abundant and strong material called chitin to create a lightweight, biodegradable packing foam. Chitin is what a lot of invertebrates use to form their shells and exoskeletons, and there’s tons of it out there — but the company has been careful to find ethical sourcing for the volume it need.

Cruz Foam’s chitin-based product, left, and Biocellection’s plastic reduction process.

Biocellection is coming from the other direction, having created a process to break down polyethylenes (i.e. plastics) into smaller molecules that are useful in existing chemical processes. It’s actually upcycling waste plastic rather than repurposing it as a lower grade product.

Loliware was in SOA’s first batch, and creates single-use straws out of kelp material — a timely endeavor, as evidenced by the $6M round A they just pulled in, and backlog of millions of units ordered. Their challenge now is not finding a market but supplying it.

Dispatch Goods and Muuse are taking complementary approaches to reducing single-use items for take-out. Dispatch follows a model in use elsewhere in the world where durable containers are used rather than disposable ones for delivery items, then picked up, washed, and reused. Kind of obvious when you think about it, which is it’s common in other places.

Muuse (formerly Revolv) takes a more tech-centric approach, partnering with coffee shops to issue reusable cups rather than disposable ones. You can keep the cup if you want, or drop it off at a smart collection point and get a refund; RFID tags keep track of the items. Founder Forrest Carroll talked about early successes with this model on semi-closed environments like airports and college campuses.

repurpose screen

Repurpose is aiming to create a way to go “plastic neutral” the way people try to go “carbon neutral.” Companies and individuals can sponsor individual landfills where their plastics go, subsidizing the direct removal and handling costs of a given quantity of trash.

Finless Foods hopes to indirectly reduce the huge amount of cost and waste created by fishing (“sustainable” really isn’t) by creating lab-grown tuna tissue that’s indistinguishable from the real thing. It’s a work in progress, but they’ve got a ton of money so you can probably count on it.

Intelligence and automation

The technology used in the maritime and fishing industries tends toward the “sturdy legacy” type rather than “cutting edge.” That’s changing as costs drop and the benefits of things like autonomous vehicles and IoT become evident.

Ellipsis represents perhaps the most advanced, yet direct, application of the latest tech. The company uses camera-equipped drones using computer vision to inspect rivers and bodies of water for plastics, helping cleanup and response crews characterize and prioritize them. This kind of low-level data is largely missing from cleanup efforts, which gave rise to the name, which refers to both the peripatetic founder Ellie and the symbol indicating missing or omitted information

ellipsis gif

Ellipsis uses computer vision to find plastic waste in water systems.

For larger-scale inspection, autonomous boats like Saildrone are an increasingly valuable tool — but they cost hundreds of thousands of dollars and have their own limitations.

EcoDrone is a lower-cost, smaller, customizable autonomous sailboat that costs more like $2,500. Plenty of missions would prefer to deploy a fleet of smaller, cheaper boats than put all their hopes into one vessel.

seaproven

Sea Proven is going the other direction, with a much larger autonomous ship: 20 meters long with a full ton of payload space. That opens up entirely new mission profiles that use sophisticated, large-scale equipment and require long-term presence at sea. The company has two ships now embarking on a mission to track whales in the Mediterranean.

Nets and traps are notoriously dumb, producing a huge amount of “bycatch,” animals caught up in them that aren’t what the fishing vessel was aiming (or licensed) to collect. Smart Catch equips these huge nets with a camera that tracks and characterizes the fish that enter, allowing the owner to watch and monitor them remotely and respond if necessary.

smartcatch

Meanwhile “dumb” traps can still be smarter in other ways. Stationary traps in stormy seas are often lost, dragged along the sea bed to an unknown location, there to sit attracting hapless crab and fish until they fall apart centuries from now. Blue Ocean Gear makes GPS-equipped buoys that can be tracked easily, reducing the risk of losing expensive fishing kit and line, and preventing “ghost fishing.”

Connectivity at sea can be problematic, with satellite often the only real option. Sure, Starlink and others are on their way, but why wait? A system of interconnected floating hubs from ONet could serve as hotspots for ships carrying valuable and voluminous data that would otherwise need to be processed at sea or uploaded at great cost.

screen dashboard cable 1

And integrating all that data with other datasets like those provided by universities, ports, municipalities, NGOs… good luck getting it all in one place. But that’s the goal of SINAY, which is assembling a huge ocean-centric meta-database where users can cross-reference without having to sort or process it locally. Clouds come from oceans, right? So why shouldn’t the ocean be in the cloud?

Accelerator at Sea

The idea of commencing this accelerator program with a trip to southeast Alaska is a fanciful one, no doubt. But an influx of support for the accelerator’s parent organization, the Sustainable Ocean Alliance, made it possible. The SOA raised millions from the mysterious Pine and not-so-mysterious Benioffs, but it also made a deep impression on the founder of Lindblad Expeditions, Sven Lindblad, who offered not just to host the event but to attend and speak at it.

He joined several other experts and interesting people in doing so: Former head of Google X Tom Chi, Value Act’s Jeff Ubben, Gigi Brisson and her Ocean Elders, including Captain (ret.) Don Walsh, the first man to reach the bottom of the Challenger Depths in the Marianas Trench. He’s hilarious, by the way.

I met SOA founder Daniela Fernandez at a TechCrunch event a few years ago when all this was just one of many twinkles in her twinkly eyes, and it’s been rewarding to watch her grow a community around these issues, which have passionate supporters around the globe if you’re willing to look for them and validate their purpose. It’s not a surprise to me at all that she has collected such an impressive group.

The boat, departing from Juneau, made a number of stops at local places of interest, where we would meet locals in the fishing industry, whale researchers, and others, or hear about the local economy ecology from one of the boat’s designated naturalists. In between these expeditions we did team-building exercises, honed pitches, and heard talks from the people mentioned above on hiring practices, investment trends, history.

These people weren’t just plucked from from the void — they are all part of the extended community that the SOA and Fernandez have built over the last few years. The organization was built with the idea of putting young, motivated people together with older, more experienced ones, and that’s just what was happening.

gator jeff workshop

In a way it was what you might expect out of an accelerator program: Connecting startups with industry veterans and investors (of which there were several present) and getting them the advice and exposure they need. There was a pitch competition — the “Otter Sanctuary” (you had to be there).

But there was something very different about doing it this way — on a boat, I mean. In Alaska. With bears, whales, and the northern lights present at every turn.

“For the first time ever, we brought together a community of ocean entrepreneurs from all around the world and allowed them to become fully immersed in the environment that they have been working so hard to protect,” said Craig Dudenhoffer, who runs the accelerator program. “It was amazing to see the entrepreneurs establishing lifelong relationships with each other and with members of the SOA community. It might seem counter-intuitive for a technology entrepreneur, but sometimes you have to disconnect from technology in order to reconnect with your mission.”

In a normal startup accelerator, and in fact for the remainder of this one, aspiring entrepreneurs are living on their own somewhere, coming into a shared office space, attending office hours, meeting VCs in their offices or at demo days. That’s just fine, and indeed what many a startup needs — a peer group, a focal point in space and time, goals and advice.

On the boat, however, these things were present, but secondary to the experience of, say, standing next to someone under the aurora. I’m aware of how that sounds — “it was an experience, man!” — but there’s something fundamentally different about it.

In an office in the Bay Area, there is an established power structure and hierarchy. Schedules are adjusted around meetings, priorities are split, time and attention are devoted in formal 15-minute increments. On the boat there was no hierarchy, or rather the artificial one to which we would cleave in the city was flattened by the scale of what we were learning and experiencing.

You’d be in a zodiac or pressed against the railing with your binoculars, talking about whales and the threat of microplastics with whoever’s next to you in a normal fashion, only to find out they’re a billionaire who you’d never be able to meet directly with at all, let alone on equal terms.

Sitting at breakfast one day the guy next to me started talking about hydrogen-powered trucking — I figured I’d indulge this harmless idealist. In fact it was Jeff Ubben and Value Act was investing millions in an ecosystem they fully expect to take over the west coast. This sort of encounter was happening constantly as people engaged naturally, acting outside the established hierarchies and power structures.

Part of that was the gravity of the issues the startups were facing, and which we were reminded of repeatedly by the impending hurricane, the hatchery warning of salmon apocalypse, the visibly collapsing ecosystems, and perhaps most poignantly by the changes seen personally by Don and Sven, who were been on the seas professionally long before I was even born.

“It’s like salmon eggs”

On the last night of the trip, I shared a glass of wine with Sven to talk about why he was supporting this endeavor, which was undoubtedly expensive and certainly unusual.

“From a business perspective, I depend on the ocean — but there’s a personal connection as well. I’m constantly looking for ways to protect what we depend on,” he began. “We have a fund that generates a couple million dollars a year, and we find different people that we believe in — that have an idea, a passion, intelligence. You meet someone like Daniela, you want to go to bat for them.”

Kristin Hettermann ALASKA SOA 39

“When you’re 21 or whatever, you have all these idealistic thoughts about making a difference in the world. They need support in a variety of ways — advice, finance, mentorship, all these things are part of the puzzle,” he said. “What SOA has done is recognize people that have a good idea. Left to their own devices most of them would probably fail. But we can provide some support, and it’s like with salmon eggs – maybe instead of one in a million surviving, maybe two, or five survive, you know?”

“Tech is a valuable tool, but it has to serve to support an idea. It isn’t the idea. Eliminating plastics and bycatch, making data more useful, putting sonar sensors on robotic boats, all very interesting. We need solutions, actions, ideas, as fast as we can, to accelerate the change in behavior as fast as we can.”

His earnest replies soon became emotional, however, as his core concern for the ocean and planet in general took over.

“We’re fucked,” he said simply. “We are literally destroying the next generation’s future. I’ve been with colleagues and we’ve wept over glasses of wine over what we’re doing.”

“I have two personalities,” he explained. “And most of my friends, associates, scientists have these dual personalities, too. One is when they look in the mirror and talk to themselves — that tends to be more pessimistic. But the other is the external personality, where being pessimistic is not helpful.”

“Something like this really activates that optimism,” he said. “At the end of the day young people have to grab their future, because we sure haven’t done a great job of it. They have to get out there, they have to vote, they have to take control. Because if the system really starts to collapse… I don’t think anyone even begins to understand the magnitude of it. It’s unfathomable.”

The Accelerator at Sea program was a fascinating experience and I’m glad to have taken part. I feel sure it was valuable for the startups as well, and not just because of the $25,000 they were each spontaneously awarded from the investors on board, who in closing remarks emphasized how important it is that startups like these and the people behind them are supported by gatekeepers like venture firms and press.

The combination of good times in nature, stimulating experts and talks, and a group of highly motivated young entrepreneurs was a powerful mixture, and unfortunately one that is difficult to describe even in 3,000 words. But I’m glad it exists and I look forward to following the progress of these companies and the people behind them. You can keep up with the SOA at its website.

16 Oct 2019

Hulu ramps up its personalization efforts, starting with launch of Like / Dislike buttons

Hulu says it’s working on several product changes to make its service more personalized to viewers. It recently launched an enhanced recommendation engine that now accounts for not just what you watch, but also when. And today, it’s introducing the first of what will be many more personalization-focused improvements, with the addition of Like and Dislike buttons. These will allow you to give Hulu direct feedback about your interests, the company says.

The new buttons will appear across every piece of content, including on the title’s details page right above the plus (+) button where you can add the show or movie to your watchlist (aka “My Stuff.”)

The buttons will also be accessible on some of the content recommended across Hulu’s main interface, so you can share your likes and dislikes as you’re browsing for something new to watch.

When you like a movie or TV show, Hulu will show you more titles and shows that are similar. And when you “Dislike” a show or movie, Hulu won’t show you that title again.

Hulu LikeDislike LivingRoom12

The latter option, the “Dislike,” is similar to another feature Hulu had been developing. At its Upfronts presentation last year, Hulu introduced a “Stop Suggesting” feature that would stop Hulu from recommending a title you didn’t want to see. But “Stop Suggesting” wasn’t an explicit signal that you hated something — it could mean you’ve already watched that show elsewhere, for example. It could have meant you liked the show, but didn’t want people to know that, because it’s a little embarrassing — like some trashy reality TV. Or it may have just meant you felt neutral about the title in question, but wanted it out of your recommendations to make room for better suggestions.

Hulu says the new Like and Dislike buttons are rolling out today to Hulu.com, Amazon Fire TV devices, XboxOne, Nintendo Switch, select LG, Samsung, and Android TVs, VIZIO SmartCast TVs, and Chromecast, with other devices coming soon.

Hulu LikeDislike Web

The buttons are only one of many new features Hulu has in the works.

It’s also working on a new, personalized homepage for viewers that will display the most relevant collections for you and order them based on your watch preferences.

The homescreen is an area where Hulu, to be frank, has been lacking in recent years.

For instance, the company said in January it would drop the confusing landing page called “Lineup” in order to simplify navigation. It then followed through later in the year by doing just that. Lineup had never made much sense to Hulu end users. It wasn’t clear if it was some sort of personalized section or a list of things Hulu wanted to promote or some combination of both.

Hulu’s plans for its revamped homescreen make it sound like it will go more in the direction of Netflix, as it will feature sections dedicated to the user’s favorite shows and movies, alongside a number of content collections personalized to what that person actually watches. For example, animation fans would see an animation section higher on their page. While those who never watch family movies or kids shows would see a kids content collection ranked much lower.

Hulu said it will also roll out more improvements to its recommendation engine to make the collections it suggests more reflective of what you’ve watched in the past. And it will refine its suggestions for content that’s “Up Next.”

In addition, an editorial team will work to identify any “can’t miss” items — like breaking news or trending shows — and place those at the top of the algorithmically-driven recommendations,

Finally, Hulu says it’s working on a better search experience that will be more useful when you typo or misspell things, or if you use common abbreviations — like HIMYM for “How I Met Your Mother,” for example.

The company already tested this with “The Handmaid’s Tale,” and was able to identify and correct over 1,500 unique misspellings, it says.

“We know that today’s connected consumers expect a deeply personalized experience when they watch TV. At Hulu, we’ve always taken a unique approach to recommendations,” said Jason Wong, Director, Product Management at Hulu, in an announcement about the changes. “It’s a combination of human curation, empowering our viewers, and algorithms that round out the personalized experiences we deliver to Hulu subscribers,” he said.

The changes are being introduced ahead of the launches of two highly-anticipated new streaming services, Disney+ (Disney is also the majority owner of Hulu) and Apple TV+. It’s unclear how consumers will adapt to the expanded choice in streaming — especially with HBO Max and NBCU’s streaming service, Peacock, on the horizon. Existing streaming service are enhancing their products in advance of these launches with the hopes of better retaining their viewers. Netflix, for example, recently added a coming soon section to encourage users to stay subscribed.

The new Like / Dislike buttons are arriving starting today, but Hulu didn’t give a timeline for the other changes, beyond noting they’re “coming soon.”

 

16 Oct 2019

Daily Crunch: LinkedIn now supports real-world events

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

1. LinkedIn gets physical, debuts Events hub for people to plan in-person networking events

LinkedIn is bringing its professional networking features into the physical world: The company is launching Events, a (currently free) tool for people to plan, announce and invite people to meetups and other get-togethers.

“I think there is a massive whitespace for events today,” argued LinkedIn’s Ajay Datta. “People don’t have a single place to organize [work-related] offline meetups specific to an industry or a neighborhood. People want to find other people.”

2. Up close with Google’s new Pixel 4

Imaging has been improved across the board, including the already solid Night Sight, Portrait Mode and zoom, which uses a hybrid of digital and the physical telephoto lens. And then there’s Recorder, which virtually every journalist seems to be excited about.

3. Twitter says it will restrict users from retweeting world leaders who break its rules

This is Twitter’s current compromise as it faces criticism for inaction against world leaders who break its rules: It still won’t take down the tweets, but it will limit how users can interact with them.

4. Healx raises $56M Series B to use AI to find treatments for rare diseases

Healx says the new financing will be used to develop the company’s “therapeutic pipeline” and to launch its global Rare Treatment Accelerator program, partnering with patient groups in an attempt to make rare disease drug discovery much more efficient.

5. NASA extends contract with Boeing for SLS rocket, paving the way for up to 10 Artemis missions

NASA has a new contract extension in place with Boeing, which will cover rocket stages for its Space Launch System beyond Artemis I and Artemis II — including production of the core stage of the rocket for Artemis III, with which NASA plans to bring the first American woman and next American man to the surface of the Moon.

6. Arianna Huffington’s Thrive Global is buying a startup that uses neuroscience to boost app usage

Thrive Global is adding a tech tool to its arsenal of cognitive behavioral therapies with the acquisition of Boundless Mind. Originally called Dopamine Labs, the company was founded in 2015 to bring some of the same technologies that social media companies like Facebook used to boost engagement to a broader range of applications.

7. Will unreliable research bury your healthcare startup?

Healthtech founders stand on the shoulders of the scientists who preceded them to obtain reliable evidence. When they promote their own innovations, credibility is a critical prerequisite. But where does credibility come from? (Extra Crunch membership required.)

16 Oct 2019

This app waits on hold for you

DoNotPay helps you get out of parking tickets, cancel forgotten subscriptions, and now it can call you when it’s your turn in a customer service phone queue. The app today is launching “Skip Waiting On Hold”. Just type in the company you need to talk to, and DoNotPay calls for you using tricks to get a human on the line quick. Then it calls you back and connects you to the agent so you never have to listen to that annoying hold music.

And in case the company tries to jerk you around or screw you over, the DoNotPay app lets you instantly share a legal recording of the call to social media to shame them.

How To Get Off hold

Skip Waiting On Hold comes as part of the $3 per month DoNotPay suite of services designed to save people time and money by battling bureaucracy on their behalf. It can handle DMV paperwork for you, write legal letters to scare businesses out of overcharging you, and it provides a credit card that automatically cancels subscriptions when your free trial ends.

“I think the world would be a lot fairer place if people had someone fighting for them” says DoNotPay’s 22-year-old founder Joshua Browder. $3 per month gets the iOS app‘s 10,000 customers unlimited access to all the features with no extra fees or commissions on money saved. “If DoNotPay takes a commission then we have an incentive to perpetuate the problems we are fighting against.”

Browder comes from a family of activists. His father Bill Browder got the Magnitsky Act passed, which lets the US government freeze the foreign assets and visas of human rights abusers. It’s named after Bill’s Russian lawyer who was murdered in Moscow after uncovering a $230 million government curruption scheme linked to President Putin’s underlings.

DoNotPay app

“These big companies [and governments] are getting away with a lot” Browder tells me. He hit a breaking point when frustrated with the process of appealing parking tickets. He built DoNotPay to cut through hassles designed to separate us from our money. In April it raised a $3.5 million seed round led by Felicis to develop an Android version after picking up early funding from Andreessen Horowitz. Surprisingly, the startup has never been sued.

For Skip Waiting On Hold, DoNotPay built out a database of priority and VIP customer service numbers for tons of companies. For legality, if you opt in to recording the exchanges, the app automatically plays a message informing both parties they’ll be recorded. A human voice detection system hears when a real agent picks up the phone, and then rings your phone. It’s like having customer service call you.

Not only can DoNotPay help you get in touch about cancelling subscriptions, scoring refunds, or retreiving information. It’s like “a body camera for customer service calls” Browder says. “Before they make a decision that rips off the customer, they’ll think ‘this could be made public and go viral and hurt our business.'” For example, an airline that jacks up prices for rescheduled flights surrounding hurricanes could be shamed for profiting off of natural disasters.

Record and share customer service calls

The full list of DoNotPay services includes:

  1. Customer service disputes where it contacts companies about refunds for Comcast bills, delayed flights, etc
  2. The free trial credit card that auto-cancels subscriptions before you’re actually charged
  3. Traffic and parking appeals where it generates a letter for you based on answers to questions like if signs were too hard to read or there was a mistake on the ticket
  4. Hidden money discovery that finds refunds in your bank fees, identifies forgotten subscriptions, gets you free stuff on your birthday, and more
  5. Government paperwork assistance that can help you get DMV appointments and fill out forms
  6. Skip Waiting On Hold

Browder hopes that with time, companies and governments will make all these chores easier for everyone. To avoid putting itself out of a job, DoNotPay is constantly looking for new annoyances to eliminate. “I’m from the UK. America seems to be a pay-to-play society. The more money you have to more rights you have” Browder concludes. But those rights could be restored for all by building a robot lawyer that’s affordable to everyone.

16 Oct 2019

Uber integrates electric moped service Cityscoot in Paris

Uber wants to become a super app by providing multiple services in a single app. That’s why the company is announcing an integration with French startup Cityscoot.

Cityscoot is a free-floating electric scooter service (moped scooters). Just like other free-floating mobility services, you can open an app, locate the nearest vehicle around you, unlock it and ride.

And Cityscoot has been doing well as the company now has 4,000 scooters in Paris. It has raised €40 million and expanded to Nice, Milan and Rome.

In the coming days, Uber will activate an integration with Cityscoot in the Uber app. You’ll be able to locate, get the unlock code and pay straight from the Uber app. A Cityscoot ride costs €0.29 per minute.

Cityscoot Uber

This could boost Cityscoot’s usage numbers and provide another source of revenue for Uber. I’m sure there’s some referral agreement between the companies.

Uber is now much more than a ride-hailing app in Paris. The company has already launched Jump bikes and scooters in Paris. And Uber also plans to launch public transport directions in Paris.

UberxCityscoot 2

16 Oct 2019

Autify raises $2.5M seed round for its no-code software testing platform

Autify, a platform that makes testing web application as easy as clicking a few buttons, has raised a $2.5 million seed round from Global Brain, Salesforce Ventures, Archetype Ventures and several angels. The company, which recently graduated from the Alchemist accelerator program for enterprise startups, splits its base between the U.S., where it keeps an office, and Japan, where co-founders Ryo Chikizawa (CEO) and Sam Yamashita got their start as software engineers.

The main idea here is that Autify, which was founded in 2016, allows teams to write test by simply recording their interactions with the app with the help of a Chrome extension and can then have Autify run these tests automatically on a variety of other browsers and mobile devices. Typically, these kinds of tests are very brittle and quickly start to fail whenever a developer makes changes to the design of the application.

Autify gets around this by using some machine learning smarts that give it the ability to know that a given button or form is still the same, no matter where it is on the page. Users can currently test their applications using IE, Edge, Chrome and Firefox on macOS and Windows, as well as a range of iOS and Android devices.

Scenario Editor

Chikizawa tells me that the main idea of Autify is based on his own experience as a developer. He also noted that many enterprises are struggling to hire automation engineers who can write tests for them, using Selenium and similar frameworks. With Autify, any developer (and even non-developer) can create a test without having to know the specifics of the underlying testing framework. “You don’t really need technical knowledge,” explained Chikizawa. “You can just out of the box use Autify.”

There are obviously some other startups that are also tacking this space, including SpotQA, for example. Chikizawa, however, argues that Autify is different given its focus on enterprises. “The audience is really different. We have competitors that are targeting engineers, but because we are saying that no coding [is required], we are selling to the companies that have been struggling with hiring automating engineers,” he told me. He also stressed that Autify is able to do cross-browser testing, something that’s also not a given among its competitors.

The company introduced its closed beta version in March and is currently testing the service with about a hundred companies. It integrates with development platforms like TestRail, Jenkins and CircleCI, as well as Slack.

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