Category: UNCATEGORIZED

15 Apr 2019

Another day, another U.S. company forced to divest of Chinese investors

Foreign investment scrutiny continues to creep into the startup world via a once obscure U.S. government agency that has new tools and a shift in focus that stands to impact young, high-growth companies in huge ways. The Committee on Foreign Investment in the U.S., or CFIUS, recently made waves when it forced Chinese investors into two American companies to divest because of national security concerns.

There is much to learn from these developments about how government concerns over foreign investment will affect startups and investors going forward.

It is important to understand how we got here. CFIUS has long had the authority to review investments for national security concerns when the investment delivers “control” of a U.S. entity to a foreign entity — and control is defined broadly to mean the ability to determine important matters of the business. CFIUS is the body that rejected Broadcom’s acquisition of Qualcomm to name one well-known example.

The Treasury Department-led body can tap a few powers if it has concerns about an investment, such as blocking it outright, requiring mitigation measures, or—as we saw recently—forcing a fire sale of assets long after a deal is complete.

In the last few weeks, CFIUS has forced Chinese investors to divest from PatientsLikeMe, a healthcare startup that claims to have millions of data points about diseases, and Grindr, the LGBTQ dating app that collects personal data.

Historically, CFIUS’s focus has been on things like ports, computer systems, and real estate adjacent to military bases, but in recent years its emphasis has included data as a national security threat. The Grindr and PatientsLikeMe actions underscore that CFIUS is more focused than ever on how data can pose a security threat.

For example, the U.S. government’s move against Grindr was reportedly motivated by concerns the Chinese government could blackmail individuals with security clearances or its location data could help unmask intelligence agents.  These developments make CFIUS highly relevant to tech and healthcare startups, which frequently hold valuable data about customers and users.

Last year, Congress expanded CFIUS’s jurisdiction and gave it new tools to scrutinize even minority, non-controlling investments into critical technology companies or those with sensitive personal data of U.S. citizens if the investor receives certain rights, like a board seat.  These might be direct investments into startups by a foreign corporation or individual, or indirect investments into a venture fund by institutional investors like foreign pensions, endowments, or family offices.

Many aspects of the new law have been partially implemented through a pilot program that is impacting foreign investors into venture funds and direct investments into startups. One piece of the law that has not been implemented through the pilot program is the authority of CFIUS to scrutinize certain non-controlling investments into companies that maintain or collect “sensitive personal data of United States citizens that may be exploited in a manner that threatens national security.”

This piece is likely to go into effect in early 2020.

Keep in mind that in the cases of Grindr and PatientsLikeMe, the government relied on its preexisting authority to police investments that delivered control to a foreign person. Due to CFIUS reform, we are likely to see it similarly scrutinize minority, non-controlling investments into companies with sensitive personal data once the authorities are fully in force. Now is the time for investors and startups to go to school on recent cases to understand what is at stake.

Three lessons stand out from the Grindr and PatientsLikeMe actions.

First, CFIUS’s focus has evolved over the years to include control over data-rich companies. That is a trend that is likely to pick up considerably now that Congress has directed the agency to examine some of these deals, even when the investment does not give control to a foreign person.

Second, in both the Grindr and PatientsLikeMe cases, reporting indicates that neither company filed with CFIUS in advance of the transaction, thereby opening both companies up to the deals being unwound. Once CFIUS’s focus on sensitive data expands to non-controlling investments, we can assume CFIUS will not be shy about forcing divestiture for venture-style investments if the parties did not file and get approval for the transaction in advance.

Finally, it is important to understand that while recent newsworthy cases involved China, CFIUS’s jurisdiction applies on a global basis, so its data concerns may port over to investments from other countries as well.  The National Venture Capital Association, where I work, is urging Treasury to use authority it has in the CFIUS reform bill to not apply the expansion to non-controlling investments from friendly countries. This makes perfect sense, since the impetus for CFIUS expansion was largely China, and narrowing the scope of foreign actors will help CFIUS focus on true threats.  However, as long as the pilot rules are in effect—and perhaps longer—the full suite of CFIUS’s authorities apply whether you are from China, Canada, or Chile.

The one constant of the enhanced foreign investment scrutiny we have seen of late is that it is always shifting.  Investors, entrepreneurs, and companies must be on their toes going forward to understand how to raise and deploy capital in innovative American companies.

15 Apr 2019

Medbelle raises $7M to build out its ‘digital hospital’

Medbelle, the London and Berlin-based startup offering what it calls an “end-to-end platform” for medical procedures, has raised $7 million in Series A funding. The round was led by Signals Venture Capital — the VC fund of major German health insurer Signal Iduna — with partipation from Talis Capital, Mutschler Ventures, IBB and Cavalry Ventures.

Founded in 2016 by Leander de Laporte and Daniel Kolb after the pair turned down jobs at Rocket Internet, Medbelle has set out to digitise the patient journey and provide medical treatments in a more modern, convenient and consumer-centric way. Likened to a “digital hospital,” the company lets patients book a number of medical procedures through its web and app-based platform.

These currently span cosmetics, bariatrics and ophthalmology, with plans underway to expand into orthopaedics and fertility treatment. At the moment Medbelle only services private patients but says it wants to work with the U.K.’s National Health Service and private and public health insurance providers to broaden its reach.

“Our vision is to create a world in which all patients can navigate their treatment journey digitally and receive personal care at the click of a button,” Medbelle co-founder Leander de Laporte tells me. “There is a massive lack of digitisation and patient care for medical procedures and little sight of someone changing this entirely. This results in a lack of quality and price transparency, bad communication and patients feeling left alone and neglected in their treatment journey”

At the same time, de Laporte says that healthcare providers and specialists lack the tools to operate efficiently resulting in lots of “frustration, operational hiccups and unnecessary healthcare costs.”

To try to solve this, Medbelle’s digital offering — which consists of the Medbelle Platform, Medbelle Care, and Medbelle Operating System — attempts to give patients more control over their provision while giving healthcare professionals access to tools covering the entire treatment journey: from the first consultation to billing, post-operative care and follow-up.

“Patients book their procedure with us, which provides them with prices and a selection of leading, pre-vetted specialists and state-of-the-art operating facilities – with all organisation taken care of by the platform,” explains de Laporte. “Once a patient is registered, every aspect of their treatment is accessible via a single, simple web portal and app, or through their own personal Medbelle Care Adviser”.

Citing competitors as offline clinic groups with brick ‘n’ mortar clinics across the U.K, the Medbelle co-founder says that the market is ready for a digital-first and more integrated offering.

“We see that the future is obviously moving towards a more digital, consumer-centric experience in each and every industry, [and] healthcare is no different in this respect,” he says. “This is also where we see our main benefit as a digital hospital. As an integrated treatment provider, patients and doctors get everything they need from a single source. We build technology and services for every step of the treatment journey – and quickly focus on where it is needed most to deliver the best possible experience without causing complexity for healthcare providers”.

In comparison to the traditional clinic groups, de Laporte argues that Medbelle patients receive abetter value and more transparent service. “[Patients] can choose between transparently displayed options of very rigorously vetted specialists and operating facilities, compare options and prices and save money right away as we offer consultations with the specialists for free — even from the comfort from their own home via video consultations,” he says. “Apart from that, our technology standardises processes and cuts operational costs which make our economics more competitive”.

Adds Clemens Koós, investment manager at Signals Venture Capital: “Major digital platforms improve customer experience in almost all industries, however, in healthcare, the digitisation of patient journeys has been heavily lagging behind until now. Medbelle’s technology and personalised care enable much simpler and more affordable medical treatments – while allowing healthcare providers to efficiently focus on treating patients. We look forward to working with the Medbelle team and co-investors in expanding the platform to include more treatment specialities and increasing its reach.”

15 Apr 2019

Mutiny at HQ Trivia fails to oust CEO

This week’s banishment of host Scott Rogowsky was merely a symptom of the ongoing struggle to decide who will lead HQ Trivia. According to multiple sources, over half of the startup’s staff signed an internal petition to depose CEO Rus Yusupov who they saw as mismanaging the company. But Yusupov then fired three core supporters of the mutiny, leading to a downward spiral of morale that mirrors HQ’s plummeting App Store rank.

TechCrunch spoke to multiple sources familiar with HQ Trivia’s internal troubles to piece together how the live video mobile game went from blockbuster to nearly bust. Two sources said HQ recently only had around $6 million in the bank but was burning over $1 million per month, meaning its runway could be dwindling. But its early investors are reluctant to hand Yusupov any more cash. “

Employees petitioned to remove HQ Trivia’s CEO Rus Yusupov

HQ reimagined gaming and mobile entertainment with the launch of its 12-question trivia game in August 2017 where players all competed live in twice-daily shows with anyone who got all the answers right split a cash jackpot. The games felt urgent since you could only participate at designated times, fun to play against friends or strangers, and winning carried a significance no single-player or non-stop online game could match.

When TechCrunch wrote the first coverage of HQ Trivia in October 2017, it had just 3500 concurrent players. But by January it had climbed to the #3 game and #6 overall app in the App Store, and grown to 2.38 million players by March. Quickly, copycats from China and Facebook entered the market. But they all lacked HQ’s secret weapon — its plucky host comedian Scott Rogowsky. Affectionately awarded nicknames like Quiz Daddy, Quiz Khalifa, Host Malone, and Trap Trebek from the “HQties” who played daily, he was the de facto face of the startup.

Yet HQ had some shaky foundations. Co-founder Colin Kroll, who’d also started Vine with Yusupov and sold it to Twitter, had been fired from Twitter after 18 months for being a bad manager, Recode reported. He’d also picked up a reputation of being creepy around female employees, as well as Vine stars, TechCrunch has learned. Rapid growth and an investigation by early HQ investor Jeremy Liew that found no egregious misconduct by Kroll paved the way for a $15 million investment. The round was led by Founders Fund’s Cyan Bannister, and it valued HQ at over $100 million.

Yusupov failed to translate that cash into sustained growth and product innovation. His public behavior had already raised flags. He yelled at a Daily Beast reporter after the outlet’s Taylor Lorenz interviewed Rogowsky without Yusupov’s approval, threatening to fire the host. “You’re putting Scott’s job in jeopardy. Is that what you want? . . .  Please read me your story word for word,” Yusupov said. When he learned Rogowsky had expressed his preference for salad restaurant chain Sweetgreen, Yusupov shouted “He cannot say that! We do not have a brand deal with Sweetgreen! Under no circumstances can he say that.” The next day, Yusupov falsely claimed he’d never threatened Rogowsky’s job.

With HQ’s bank account full, sources say Yusupov was extremely slow to make decisions, allowing HQ to stagnate. The novelty of playing trivia for money via phone has begun to wear off, and people increasingly ignored HQ’s push notifications to join its next game. But beyond bringing in some guest hosts and the option to buy a second chance after a wrong answer, HQ ceased to evolve. HQ fell to the #196 game on iOS and the #585 overall app as concurrent players waned.

That’s when things started to get a bit Game Of Thrones.

Pawns In A CEO War

Liew pushed for HQ to swap Kroll into the CEO spot in September 2018 while moving Yusupov to Chief Creative Officer, which was confirmed despite an HR complaint against Kroll for aggressive management. However, three sources tell TechCrunch that Yusupov pushed that HQ employee to file the complaint against Kroll. As the WSJ reported after Kroll’s death, that employee later left the startup because they felt that they’d been exploited. “There was definitely what felt like manipulation there, and that’s also why that employee resigned from the company.” one source said. Another source said that staffer “believed Rus used their unhappiness about work to use them as a pawn in his CEO war and not because Rus actually cared about resolving things.”

Cyan of Founders Fund stepped down from HQ’s board after the decision to swap out Yusupov due to her firm’s reputation of keeping founders in control, Recode’s Kurt Wagner reported. Sources say that despite Kroll’s reputation, the staff believed in him. “Colin loved HQ and was dedicated to all the employees more than Rus. Rus cares about Rus. Colin cared about the content” a source tells me. 

Three sources say that in a desperate ploy to retain power and prevent Kroll’s rise, Yusupov suggested Rogowsky, a comedian with no tech or management experience, be made CEO of HQ Trivia. He even suggested the company film a reality show about Rogowsky taking over. That idea was quickly shot down as preposterous.

“It was a very personal desperation tactic not to have Colin be CEO. It was not a professionally thought-out idea” a source tells me, though another said it was always hard to tell if Yusupov’s crazy ideas were jokes. Both Yusupov and HQ Trivia declined to respond to multiple requests for comment, but we’ll update if we hear back.

HQ Trivia co-founder Colin Kroll passed away in December

Then tragedy struck in December. Kroll, then CEO, was found dead in his apartment from a drug overdose. Employees were distraught over what would happen next. “Colin’s plan was to ship fast, and get new things out there” a source says, noting that Kroll had pushed for the release of HQ’s first new game type HQ Words modeled after Wheel Of Fortune. “He wasn’t perfect but in the time he was in charge, the ship started to turn, but when Rus took over again it was like the 9 months where we did nothing.”

Coup d’éHQ

By February 2019, HQ’s staff was fed up. Two sources confirm that 20 of the roughly 35 employees signed a letter asking the board to remove Yusupov and establish a new CEO. With HQ’s download rate continuing to sink, they feared he’d run the startup into the ground. One source suggested Yusupov might rather have seen the whole startup come crashing down with the blame placed on the product than have it come to light that he played a large hand in the fall. The tone of the letter, which was never formally delivered but sources believe the board knew of, wasn’t accusatory but a plea for transparency about the company’s future and the staff’s job security.

At a hastily convened all-hands meeting in late February, HQ investor Liew told the company his fund Lightspeed would support a search for a new CEO to replace Yusupov, and provide that new CEO with funding for 18 more months of runway. Liew told the staff he would step down from the board once that CEO was found, but the search continues and so Liew remains on HQ’s board.

Mostly everyone was on Jeremy’s side as no one wanted to work under Rus. Jeremy wasn’t trying to screw him over the way Rus would screw other people over. He just wanted to do what was right, getting behind what everyone wanted” a source said of Liew. 

Instead, HQ’s board moved forward with instituting a new executive decision-making committee composed of Yusupov, HQ’s head of production Nick Gallo, and VP of engineering Ben Sheats. Yusupov would remain interim CEO, and he continued to cling to power and there’s been little transparency about the CEO replacement process. Until a new CEO is found, HQ must subsist on its existing funds. The staff is “always worried about running out of runway” and are given vague answers when they ask leadership about how much money is left.

On March 1st, the committee emerged from a meeting and fired three employees who had spearheaded the petition and been vocal about Yusupov’s failings.

One who wasn’t fired was Rogowsky, despite sources saying at one point he’d tried to organize the staff to go on strike. Other employees had been cautious about standing up to Yusupov. “Everyone was terrified of retaliation. Their fears have totally been validated” a source explains. Engineers and other staffers with strong employment prospects began to drain out of the company. Those left were just trying to hold onto their jobs. Without inspiring leadership or a strategy to reverse user shrinkage, recruiting replacements would prove difficult.

Yusupov remains on the board, along with Tinder CEO Elie Seidman who Yusupov appointed to his additional common seat. Liew retains his seat until the new CEO is found and given that seat. And Kroll’s seat appears to have gone to Lightspeed partner Merci Victoria Grace. Lightspeed and Cyan of Founders Fund declined to respond to requests for comment.

Losing Face

Tensions at HQ and a desire to diversify his prospects led Rogowsky to pick up a side gig hosting baseball talk show ChangeUp on the DAZN network, TMZ reported this week. He’d hoped to continue hosting HQ during its big weekend contests. But tensions with Yusupov and the CEO’s desire for the host to remain exclusively at HQ led negotiations to sour causing Rogowsky to leave the startup entirely. TechCrunch was first to report that he’s been replaced by former HQ guest host Matt Richards, who Yusupov bluntly told me Friday had polled higher than Rogowsky in a SurveyMonkey survey of HQ’s top players.

In tweets, Rogowsky revealed that that “Sadly, it won’t be possible for me to continue hosting HQ concurrently as I had hoped” noting, “I wasn’t given the courtesy of a farewell show.” Finding a way to preserve Rogowsky’s ties to HQ likely would have been best for the startup.  TechCrunch had raised the concern a year ago that unless Rogowsky was properly locked in with an adequate equity vesting schedule at HQ, he could leave. Or worse, he could be poached by Facebook, Snapchat, or YouTube to host an HQ competitor.

“Rus is a visionary but not a good leader. He is extremely manipulative in an unproductive way. He’s a dude who just cares a lot about his reputation” a source noted. “A lot of the negative sentiment amongst staff is the belief that he cares more about his reputation than the company itself.”

HQ’s next attempt to revive growth appears to be HQ Editor’s Picks, is described as “a new live show on your phone where our host shows funny viral videos and you decide on who gets paid.” Finally it seems willing to embrace the potential of interactive live video entertainment outside of trivia and puzzles. HQ Editor’s Picks will face an uphill battle, since HQ dropped out of the top 1500 iOS apps last month, according to App Annie. Sensor Tower estimates that HQ saw just 8 percent as many downloads in March 2019 as March 2018.

After the loss of its spirit animal Rogowsky, the employees’ chosen leader Kroll, the supervision of veteran investor Cyan, and its product momentum, tough questions are what remain for HQ Trivia. The company’s struggles have paralyzed its progress towards finding a new viral mechanic or game format that attracts users. While HQ Words is fun, it’s too similar to its trivia competition to change the startup’s trajectory. And all of the in-fighting could scare off any talent hoping to turn HQ around. Unfortunately, securing an extra life for the game will take a more than a $3.99 in-app purchase.

15 Apr 2019

Ten steps to prepare for an exponential future

If it feels like technological change is happening faster than it used to, that’s because it is.

It took around 12,000 years to move from the agrarian to the industrial revolution but only a couple of hundred years to go from the industrial to the information revolution that’s now propelling us in a short number of decades into the artificial intelligence revolution. Each technological transformation enables the next as the time between these quantum leaps becomes shorter.

That’s why if you are looking backwards to get a sense of how quickly the world around you will change, you won’t realize how quickly our radically different future is approaching. But although this can sometimes feel frightening, there’s a lot we can do now to help make sure we ride this wave of radical change rather than get drowned by it.

Here’s my essential list:

  1. Do what you can to preserve your youth
    Scientists are discovering new ways to slow the biological process of aging. It won’t be too long before doctors start prescribing pills, gene therapies, and other treatments to manage getting old as a partly curable disease. Because most of the terrible afflictions we now fear are correlated with age, medically treating aging will push off the date when we might have otherwise developed cancers, heart disease, dementia, and other killers. To maximally benefit from the new treatments for aging tomorrow, we all, no matter what our current age, need to do what we can to take care of our bodies today. That means exercising around 45 minutes a day, eating a healthy and mostly plant-based diet, trying to sleep at least seven hours a night, avoiding too much sun, not smoking, building and maintaining strong communities and support networks, and living a purposeful life. The healthier you are when the anti-age treatments arrive, the longer you’ll be able to maintain your vitality into your later years.
  2. Quantify and monitor your health
    You can’t monitor what you can’t measure. If you want to maintain optimal health, you need a way to regularly assess if you are on the right track. Monitoring your health through regular broad-spectrum blood and stool tests, constant feedback about your heart rate and sleep patterns from devices like your Apple Watch or Fitbit, having your genome sequenced, getting a full body MRI, and having a regular colonoscopy may seem like overkill to most people. But waiting until you have a symptom to start assessing your health status is like waiting until your car is careening down a hill to check if the brakes are in order. Some smart people worry that this kind of monitoring of “healthy” people will waste money, overwhelm our already overburdened healthcare system, and cause people unnecessary anxiety. But even the healthiest among us are in the early stages of developing one disease or another. Society will inevitably shift from a model of responsive sick care of people already in trouble to the predictive healthcare trying to keep people out of it. Do you want to be a dinosaur-like victim of the old model or a proactive pioneer of the new one?
  3. Freeze your essential biological materials
    Our bodies are a treasure trove of biological materials that could save us in the future, but every morning we still flush gold down the toilet. That gold, our stool, could potentially be frozen so we could repopulate our essential gut bacteria if our microbiome were to take a dangerous hit from antibiotics or illness. Skin cells could be transformed into potentially life-saving stem cells and stored for future use to help rejuvenate various types of aging cells. If our future treatments will be personalized using our own biological materials, but we’ll need to have stored these materials earlier in life to receive the full benefit of these advances. We put money in the bank to ensure our financial security, so why wouldn’t we put some of our biological materials in a bio-bank to have our youngest possible rescue cells waiting for us when we need them and help secure our physiological security?
  4. If you plan on ever having children, freeze your eggs or your sperm
    More people will soon shift from conceiving children through sex to conceiving them through IVF and embryo selection. The preliminary driver of this will be parents’ increasing recognition that they can reduce the roughly 3% chance their future children will be born with dangerous genetic mutations by having their embryos screened in a lab prior to implantation in the mother. This may seem less exciting than making babies in the back seat of a car, but the health and longevity benefits of screening embryos will ultimately overpower conception by sex kind of like how vaccinating our children has (mostly) overpowered the far more natural option of not doing so. If you are likely to conceive via IVF and embryo selection, why not freeze your eggs, sperm, or embryos when you are at your biological peak and when the chance of passing on genetic abnormalities is lower than it may be later in life?
  5. Manage your public identity
    The days of living incognito are over. No matter how aggressively some of us may try to avoid it, our lives leave massive digital footprints that are becoming an essential part of our very identities. The authoritarian government in China is planning to give “social credit“ scores evaluating the digitally monitored behavior of each citizen in a creepy and frightening way. But even in more liberal societies we will all be increasingly judged at work, at home, and in our commercial interactions based on our aggregated digital identities. These identities will be based on what we buy, what we post, what we seek, and how and with whom we interact online. Some societies and individuals are smartly trying to exert a level of control over the collection and use of this personal data, but even this won’t change the new reality that our digital identities will significantly influence what options are available to us in life and represent us after we die. Given this, and perhaps sadly, we all need to protect our privacy but also think of our public selves as brands, managing our digitally recorded activity from early on to present ourselves to the world the way we consciously want the world to know us.
  6. Learn the language of code
    Our lives will be increasingly manipulated by algorithms few of us understand. Most people who were once good at finding their way now just use their GPS-guided smart phones to get where they need to go. As algorithms touching many different aspects of our lives get better, we will increasingly rely on them to make plans, purchasing decisions, and even significant life choices for us. Pretty much every job we might do and many other aspects of our lives will be guided by artificial intelligence and big data analytics. Fully understanding every detail of how each of these algorithms function may be impossible, but we’ll be even more at their mercy if we don’t each acquire at least a rudimentary understanding of what code is and how it works. If you can read one book about code, that’s a start. Learning the fundamental of coding will do even more to help you navigate the fast arriving algorithmic world.
  7. Become multicultural
    Pretty much wherever you were in the 18th century, you needed to understand Europe to operate effectively because European power then defined so many parts of the world. The same was true for understanding United States in the 20th century understanding America was imperative for most people living outside of the United States because US actions influenced so many aspects of their lives. For many people living in 20th century America, understanding the rest of the world was merely interesting. As China rises and Global power decentralizes in the 21st-century, we’ll all need to learn more about China, India, and other new power, population, and culture centers than ever before. This won’t just help you become a more well-rounded person, it will give you a far greater chance of success in most anything you’ll be doing. Although machine translation will make communicating across languages pretty seamless, you’ll need a cultural fluidity and fluency to succeed in the 21st century world. The good news is that people motivated to learn about other groups and societies now have more resources than ever before to do so. If you want to be ready for our multicultural, multinational future, you’d better start doing all you can to learn about other cultures and societies now.
  8. Become an obsessive learner
    Technological change has been a constant throughout human history, but the pace of change is today accelerating far more rapidly than ever before. As innovations across the spectrum of science and technology empower, inspire, and reinforce each other, multiple technological transformations are converging into a revolutionary whole far greater than the sum of its parts. This unprecedented rate of change will mean that much of your knowledge will start becoming obsolete as soon as you acquire it. To keep up in your career and life, you’ll need to dedicate yourself to a lifetime of never ending, aggressive, continuous, and creativity-driven learning. The only skill worth having in an exponential world will be knowing how to learn and a passion for doing it. Call me an old-fashioned futurist, but this learning process must include reading lots of books to help you understand where we have come from and how the disparate pieces of information fit together to create a larger story. This type of knowledge will be an essential foundation of the wisdom we’ll each and all need to navigate our fast-changing world.
  9. Invest in physical community
    We humans are social species. A primary reason we rose to the top of the food chain and built civilization is that our brains are optimized for collaborating with those around us. When we bond with our partners and friends, we realize one of our essential cord needs as humans. That’s why people in solitary confinement tend to go a bit crazy. But although our progression from feeling our sense of connection, belonging, and community has expanded from the level of clan to village to city to country to, in some ways, the world, we are still not virtual beings. We may get a little dopamine hit whenever someone likes our tweet or Facebook post, but most of us still need a connected physical community around us in order to be happy and to realize our best potential. With all of the virtual options that will surround us – chatbots engaging us in witty repartee, virtual assistants managing our schedules, and even friends messaging from faraway lands among them – our virtual future must remain grounded in our physical world. To build your essential community of flesh and blood people, you must invest in deep and meaningful relationships with the people physically around you.
  10.   Don’t get stuck in today The olden days were, at least in most peoples’ minds, always better. We used to have better values, a better work ethic, better communities. We used to walk to school uphill in both directions! But while we do need to hold on to the best of the past, we also need to march boldly into the future. Because the coming world will feel like science fiction, will all need to be like science fiction writers  imagining the world ahead and positioning ourselves to shape it for the better. The technologies of the future will be radically new but we’ll need to draw on the best of our ancient value systems to use them wisely. The exponential future is coming faster than most of us appreciate or are ready for. Like it or not, we are now all futurists.
15 Apr 2019

After its first attempt botched the landing, SpaceIL commits to second Beresheet lunar mission

The minds behind Israel’s SpaceIL attempted lunar landing convened today to begin planning for a second lunar mission.

In an announcement yesterday, the chairman of SpaceIL, Morris Kahn, said that the leaders of the group behind the Beresheet launch would begin meeting to find a new group of donors for another run at a lunar landing.

On Thursday the first Israeli mission to the moon ended in failure when the organization’s spacecraft Beresheet (which means Genesis in Hebrew) crashed on the lunar surface.

“This is part of my message to the younger generation: Even if you do not succeed, you get up again and try,” Kahn said in a statement.

At a cost of $200 million the Beresheet mission would have been among the cheapest lunar landings ever attempted — and the first legitimate attempt by a private organization to make it to the moon (even though the SpaceIL organization had significant backing from the Israeli government).

The project started as an attempt to claim the Google Lunar Xprize, which was announced over ten years ago and was not awarded because no team could make an attempt at a landing within the timeframe specified. But, Beresheet’s developers labored on with help from Israel Aerospace Industries — the country’s state-owned aviation business.

In part, the cost of the lunar landing was defrayed by using existing launch technologies. Beresheet started its voyage by hitching a ride on a SpaceX Falcon 9 rocket.

After spiraling out of earth’s orbit for a month and a half, the Beresheet spacecraft entered lunar orbit just over a week ago before making its attempted landing last Thursday.

The final maneuver was an engine burn that would slow the spacecraft’s descent onto the lunar surface so that it could park on the Moon’s Sea of Serenity.

The vehicle made it most of the way to the moon. It took a picture of the blue marble from about 22 kilometers above the lunar surface and — a few minutes later — was lost.

Both Peter Diamandis, the founder of XPrize, and Anousheh Ansari, the foundation’s current chief executive, spoke to TechCrunch about the landing last week.

“What I’m seeing here is an incredible ‘Who’s Who’ from science, education and government who have gathered to watch this miracle take place,” Diamandis said. “We launched this competition now 11 years ago to inspire and educate engineers, and despite the fact that it ran out of time it has achieved 100 percent of its goal. Even if it doesn’t make it onto the ground fully intact it has ignited a level of electricity and excitement that reminds me of the Ansari Xprize 15 years ago.”

Meanwhile, Ansari emphasized the potential to reinvigorate commercial interest in lunar exploration and experimentation that the landing could evoke.

“Imagine, over the last 50 years only 500 people out of seven billion have been to space — that number will be thousands soon,” she said. “We believe there’s so much more that can be done in this area of technology, a lot of real business opportunities that benefit civilization but also humanity.”

14 Apr 2019

Diving into Google Cloud Next and the future of the cloud ecosystem

Extra Crunch offers members the opportunity to tune into conference calls led and moderated by the TechCrunch writers you read every day. This week, TechCrunch’s Frederic Lardinois and Ron Miller offered up their analysis on the major announcements that came out of Google’s Cloud Next conference this past week, as well as their opinions on the outlook for the company going forward.

Google Cloud announced a series of products, packages and services that it believes will improve the company’s competitive position and differentiate itself from AWS and other peers. Frederic and Ron discuss all of Google’s most promising announcements, including its product for managing hybrid clouds, its new end-to-end AI platform, as well as the company’s heightened effort to improve customer service, communication, and ease-of-use.

“They have all of these AI and machine learning technologies, they have serverless technologies, they have containerization technologies — they have this whole range of technologies.

But it’s very difficult for the average company to take these technologies and know what to do with them, or to have the staff and the expertise to be able to make good use of them. So, the more they do things like this where they package them into products and make them much more accessible to the enterprise at large, the more successful that’s likely going to be because people can see how they can use these.

…Google does have thousands of engineers, and they have very smart people, but not every company does, and that’s the whole idea of the cloud. The cloud is supposed to take this stuff, put it together in such a way that you don’t have to be Google, or you don’t have to be Facebook, you don’t have to be Amazon, and you can take the same technology and put it to use in your company”

Image via Bryce Durbin / TechCrunch

Frederic and Ron dive deeper into how the new offerings may impact Google’s market share in the cloud ecosystem and which verticals represent the best opportunity for Google to win. The two also dig into the future of open source in cloud and how they see customer use cases for cloud infrastructure evolving.

For access to the full transcription and the call audio, and for the opportunity to participate in future conference calls, become a member of Extra Crunch. Learn more and try it for free. 

14 Apr 2019

Whither native app developers?

I’ve noticed something interesting lately. Five years ago, senior developers with significant iOS experience available for new work seemed approximately as easy to find as unicorns who also laid golden eggs. Even two years ago, they were awfully hard to unearth. This year, though? Maybe it’s just a random blip — but this year, like the truth, they seem to be out there. And a few things make me suspect it’s not a blip.

App Annie’s “State of Mobile 2019” refers obliquely to “mobile maturity,” i.e. the point at which the number of downloads per year flattens out in a given market. That same report shows that the US is there; the number of app downloads in the US increased a paltry 5% from 2016 to 2018 — though it’s worth noting that app revenue which flowed through the app store increased 70% in that same time.

Meanwhile, the number of apps in the iOS App Store is essentially flat over the last two years — this has been influenced by more stringent approval standards from Apple, yes, but is still noteworthy.

Meanwhile meanwhile, non-native cross-platform development platforms are growing in popularity. “We scanned Microsoft’s iOS and Android apps and discovered that 38 of them, including the likes of Word, Excel, Xbox, and many others, were recently updated to include React Native” reports AppFigures, who add “In the last year use of React Native has nearly doubled.”

I can confirm anecdotally that clients are increasingly interested in building cross-platform apps, or at least simple cross-platform apps, in React Native. I certainly don’t think this is always the right move — I wrote about this decision and its trade-offs for ExtraCrunch a couple of months ago — but It’s certainly a more viable option than Cordova/Ionic, which I’ve had nothing but multiple terrible experiences with over the years. And then there’s the slow but distinct rise of PWAs.

Is the app boom over? Are today’s app experts doomed to become the COBOL programmers of tomorrow? Not so fast. Native development tools and technologies have gotten a lot better in that time, too. (For instance, I’ve never talked to anyone who doesn’t vastly prefer Swift to Objective-C, and while Kotlin is newer, it seems to be on a similar trajectory for Android.) And we’re still seeing consistent growth in a “long tail” of new app development, which, instead of being built for mass consumer or enterprise-wide audiences, are built and iterated for very specific business needs.

But I’d still feel at least slightly uneasy about going all-in as a specialist app developer if I was early in my career. Not because the market’s going to go away … but because, barring some new transcendent technology available only on phones (maybe some AR breakthrough?) the relentless growth and ever-increasing demand of yesteryear is, in mature markets like the US, apparently gone for the foreseeable future. There’s still some growth, but it seems that’s being sopped up by the rise of non-native development.

In short, for the first time since the launch of the App Store it’s possible to at least envision a future in which the demand for native app developers begins to diminish. It’s certainly not the only possible future. This certainly isn’t the conventional wisdom — just ask any of the hordes of Android developers flocking to Google I/O in May, or WWDC in June. But it might be worth building up a backup strategy, just in case.

13 Apr 2019

Tesla is raising the price of its full self-driving option

In a few weeks, Tesla buyers will have to pay more for an option that isn’t completely functional, but that CEO Elon Musk promises will one day deliver full autonomous driving capabilities.

Musk tweeted Saturday that the price of its full self-driving option will “increase substantially over time” beginning May 1.

Tesla vehicles are not self driving. Musk has promised that the advanced driver assistance capabilities on Tesla vehicles will continue to improve until eventually reaching that full automation high-water mark.

Musk didn’t provide a specific figure, but in response to a question on Twitter, he said the increase would be “something like” around the $3,000+ figure. FSD currently costs $5,000.

The price hike comes amid several notable changes and events, including an upcoming Investor Autonomy Day on April 22 meant to explain and showcase Tesla’s autonomous driving technology. On Thursday, Tesla announced that Autopilot, its advanced driver assistance system that offers a combination of adaptive cruise control and lane steering, is now a standard feature.

The price of vehicles with the standard Autopilot is more higher. (Although it should be noted that this standard feature is less than the prior cost of the option.)  Buyers previously had to pay $3,000 for the option and examples given by Tesla suggests a $500 savings.

Tesla also announced it would begin leasing the Model 3 vehicles.

The more robust version of Autopilot is called Full Self-Driving, or FSD, and currently costs an additional $5,000. FSD includes Summon as well as Navigate on Autopilot, an active guidance system that navigates a car from a highway on-ramp to off-ramp, including interchanges and making lane changes. Once the driver enters a destination into the navigation, they can enable “Navigate on Autopilot” for that trip.

Tesla continues to improve Navigate on Autopilot and the broader FSD system through over-the-air software updates. The company says on its website that FSD will soon be able to recognize and respond to traffic lights and stop signs and automatically driving on city streets. 

The next major step change is a new custom chip called Hardware 3 that Tesla recently began producing. The Tesla-built piece of hardware is designed to have greater processing power than the Nvidia computer currently in Model S, X, and 3 vehicles.

Musk tweeted Saturday that Tesla will begin swapping the new custom chip into existing vehicles in a few months.

Musk has been promising full self-driving for years now. In late 2016, when Tesla started producing electric vehicles with a more robust suite of sensors, radar and cameras that would allow higher levels of automated driving, it also started taking money from customers for FSD. Musk said at the time, it would become available if and when the technical challenges were conquered and regulatory approvals were met.

13 Apr 2019

Get ready for a new era of personalized entertainment

New machine learning technologies, user interfaces and automated content creation techniques are going to expand the personalization of storytelling beyond algorithmically generated news feeds and content recommendation.

The next wave will be software-generated narratives that are tailored to the tastes and sentiments of a consumer.

Concretely, it means that your digital footprint, personal preferences and context unlock alternative features in the content itself, be it a news article, live video or a hit series on your streaming service.

The title contains different experiences for different people.

From smart recommendations to smarter content

When you use Youtube, Facebook, Google, Amazon, Twitter, Netflix or Spotify, algorithms select what gets recommended to you. The current mainstream services and their user interfaces and recommendation engines have been optimized to serve you content you might be interested in.

Your data, other people’s data, content-related data and machine learning methods are used to match people and content, thus improving the relevance of content recommendations and efficiency of content distribution.

However, so far the content experience itself has mostly been similar to everyone. If the same news article, live video or TV series episode gets recommended to you and me, we both read and watch the same thing, experiencing the same content.

That’s about to change. Soon we’ll be seeing new forms of smart content, in which user interface, machine learning technologies and content itself are combined in a seamless manner to create a personalized content experience.

What is smart content?

Smart content means that content experience itself is affected by who is seeing, watching, reading or listening to content. The content itself changes based on who you are.

We are already seeing the first forerunners in this space. TikTok’s whole content experience is driven by very short videos, audiovisual content sequences if you will, ordered and woven together by algorithms. Every user sees a different, personalized, “whole” based on her viewing history and user profile.

At the same time, Netflix has recently started testing new forms of interactive content (TV series episodes, e.g. Black Mirror: Bandersnatch) in which user’s own choices affect directly the content experience, including dialogue and storyline. And more is on its way. With Love, Death & Robots series, Netflix is experimenting with episode order within a series, serving the episodes in different order for different users.

Some earlier predecessors of interactive audio-visual content include sports event streaming, in which the user can decide which particular stream she follows and how she interacts with the live content, for example rewinding the stream and spotting the key moments based on her own interest.

Simultaneously, we’re seeing how machine learning technologies can be used to create photo-like images of imaginary people, creatures and places. Current systems can recreate and alter entire videos, for example by changing the style, scenery, lighting, environment or central character’s face. Additionally, AI solutions are able to generate music in different genres.

Now, imagine, that TikTok’s individual short videos would be automatically personalized by the effects chosen by an AI system, and thus the whole video would be customized for you. Or that the choices in the Netflix’s interactive content affecting the plot twists, dialogue and even soundtrack, were made automatically by algorithms based on your profile.

Personalized smart content is coming to news as well. Automated systems, using today’s state-of-the-art NLP technologies, can generate long pieces of concise, comprehensible and even inventive textual content at scale. At present, media houses use automated content creation systems, or “robot journalists”, to create news material varying from complete articles to audio-visual clips and visualizations. Through content atomization (breaking content into small modular chunks of information) and machine learning, content production can be increased massively to support smart content creation.

Say that a news article you read or listen to is about a specific political topic that is unfamiliar to you. When comparing the same article with your friend, your version of the story might use different concepts and offer a different angle than your friend’s who’s really deep into politics. A beginner’s smart content news experience would differ from the experience of a topic enthusiast.

Content itself will become a software-like fluid and personalized experience, where your digital footprint and preferences affect not just how the content is recommended and served to you, but what the content actually contains.

Automated storytelling?

How is it possible to create smart content that contains different experiences for different people?

Content needs to be thought and treated as an iterative and configurable process rather than a ready-made static whole that is finished when it has been published in the distribution pipeline.

Importantly, the core building blocks of the content experience change: smart content consists of atomized modular elements that can be modified, updated, remixed, replaced, omitted and activated based on varying rules. In addition, content modules that have been made in the past, can be reused if applicable. Content is designed and developed more like a software.

Currently a significant amount of human effort and computing resources are used to prepare content for machine-powered content distribution and recommendation systems, varying from smart news apps to on-demand streaming services. With smart content, the content creation and its preparation for publication and distribution channels wouldn’t be separate processes. Instead, metadata and other invisible features that describe and define the content are an integral part of the content creation process from the very beginning.

Turning Donald Glover into Jay Gatsby

With smart content, the narrative or image itself becomes an integral part of an iterative feedback loop, in which the user’s actions, emotions and other signals as well as the visible and invisible features of the content itself affect the whole content consumption cycle from the content creation and recommendation to the content experience. With smart content features, a news article or a movie activates different elements of the content for different people.

It’s very likely that smart content for entertainment purposes will have different features and functions than news media content. Moreover, people expect frictionless and effortless content experience and thus smart content experience differs from games. Smart content doesn’t necessarily require direct actions from the user. If the person wants, the content personalization happens proactively and automatically, without explicit user interaction.

Creating smart content requires both human curation and machine intelligence. Humans focus on things that require creativity and deep analysis while AI systems generate, assemble and iterate the content that becomes dynamic and adaptive just like software.

Sustainable smart content

Smart content has different configurations and representations for different users, user interfaces, devices, languages and environments. The same piece of content contains elements that can be accessed through voice user interface or presented in augmented reality applications. Or the whole content expands into a fully immersive virtual reality experience.

In the same way as with the personalized user interfaces and smart devices, smart content can be used for good and bad. It can be used to enlighten and empower, as well as to trick and mislead. Thus it’s critical, that human-centered approach and sustainable values are built in the very core of smart content creation. Personalization needs to be transparent and the user needs to be able to choose if she wants the content to be personalized or not. And of course, not all content will be smart in the same way, if at all.

If used in a sustainable manner, smart content can break filter bubbles and echo chambers as it can be used to make a wide variety of information more accessible for diverse audiences. Through personalization, challenging topics can be presented to people according to their abilities and preferences, regardless of their background or level of education. For example a beginner’s version of vaccination content or digital media literacy article uses gamification elements, and the more experienced user gets directly a thorough fact-packed account of the recent developments and research results.

Smart content is also aligned with the efforts against today’s information operations such as fake news and its different forms such as “deep fakes” (http://www.niemanlab.org/2018/11/how-the-wall-street-journal-is-preparing-its-journalists-to-detect-deepfakes). If the content is like software, a legit software runs on your devices and interfaces without a problem. On the other hand, even the machine-generated realistic-looking but suspicious content, like deep fake, can be detected and filtered out based on its signature and other machine readable qualities.


Smart content is the ultimate combination of user experience design, AI technologies and storytelling.

News media should be among the first to start experimenting with smart content. When the intelligent content starts eating the world, one should be creating ones own intelligent content.

The first players that master the smart content, will be among tomorrow’s reigning digital giants. And that’s one of the main reasons why today’s tech titans are going seriously into the content game. Smart content is coming.

13 Apr 2019

How do startups actually get their content marketing to work?

[Editor’s note: this is a free example of a series of articles we’re publishing by top experts who have cutting-edge startup advice to offer, over on Extra Crunch. Get in touch at ec_columns@techcrunch.com if you have ideas to share.] 

Even the best growth marketers fail to get content marketing to work. Many are unwittingly using tactics from 4 years ago that no longer work today.

This post cuts through the noise by sharing real-world data behind some of the biggest SEO successes this year.

It studies the content marketing performance of clients with Growth Machine and Bell Curve (my company) — two marketing agencies who have helped grow Perfect Keto, Tovala, Framer, Crowd Cow, Imperfect Produce, and over a hundred others.

What content do their clients write about, how do they optimize that content to rank well (SEO), and how do they convert their readers into customers?

You’re about to see how most startups manage their blogs the wrong way.

Reference CupAndLeaf.com as we go along. Their tactics for hitting 150,000 monthly visitors will be explored.

Write fewer, more in-depth articles

In the past, Google wasn’t skilled at identifying and promoting high quality articles. Their algorithms were tricked by low-value, “content farm” posts.

That is no longer the case.

Today, Google is getting close to delivering on its original mission statement: “To organize the world’s information and make it universally accessible and useful.” In other words, they now reliably identify high quality articles. How? By monitoring engagement signals: Google can detect when a visitor hits the Back button in their browser. This signals that the reader quickly bounced from the article after they clicked to read it.

If this occurs frequently for an article, Google ranks that article lower. It deems it low quality.

For example, below is a screenshot of the (old) Google Webmaster Tools interface. It visualizes this quality assessment process: It shows a blog post with the potential to rank for the keyword “design packaging ideas.” Google initially ranked it at position 25.

However, since readers weren’t engaging with the content as time went on, Google incrementally ranked the article lower — until it completely fell off the results page:

The lesson? Your objective is to write high quality articles that keep readers engaged. Almost everything else is noise.

In studying our clients, we’ve identified four rules for writing engaging posts.

1. Write articles for queries that actually prioritize articles.

Not all search queries are best served by articles.

Below, examine the results for “personalized skincare:”

Notice that Google is prioritizing quizzes. Not articles.

So if you don’t perform a check like this before writing an article on “personalized skincare,” there’s a good chance you’re wasting your time. Because, for some queries, Google has begun prioritizing local recommendations, videos, quizzes, or other types of results that aren’t articles.

Sanity check this before you sit down to write.

2. Write titles that accurately depict what readers get from the content.

Are incoming readers looking to buy a product? Then be sure to show them product links.

Or, were they looking for a recipe? Provide that.

Make your content deliver on what your titles imply a reader will see. Otherwise, readers bounce. Google will then notice the accumulating bounces, and you’ll be penalized.

3. Write articles that conclude the searcher’s experience.

Your objective is to be the last site a visitor visits in their search journey.

Meaning, if they read your post then don’t look at other Google result, Google infers that your post gave the searcher what they were looking for. And that’s Google’s prime directive: get searchers to their destination through the shortest path possible.

The two-part trick for concluding the searcher’s journey is to:

Go sufficiently in-depth to cover all the subtopics they could be looking for.

Link to related posts that may cover the tangential topics they seek.

This is what we use Clearscope for — it ensures we don’t miss critical subtopics that help our posts rank:

4. Write in-depth yet concise content.

In 2019, what do most of the top-ranked blogs have in common?

They skip filler introductions, keep their paragraphs short, and get to the point.

And, to make navigation seamless, they employ a “table of contents” experience:

Be like them, and get out of the reader’s way. All our best-performing blogs do this.

Check out more articles by Julian Shapiro over on Extra Crunch, including “What’s the cost of buying users from Facebook and 13 other ad networks?” and “Which types of startups are most often profitable?”

Prioritize engagement over backlinks

In going through our data, the second major learning was about “backlinks”, which is marketing jargon for a link to your site from someone else’s.

Four years ago, the SEO community was focused on backlinks and Domain Ranking (DR) — an indication of how many quality sites link to yours (scored from 0 to 100). At the time, they were right to be concerned about backlinks.

Today, our data reveals that backlinks don’t matter as much as they used to. They certainly help, but you need great content behind them.

Most content marketers haven’t caught up to this.

Here’s a screenshot showing how small publishers can beat out large behemoths today — with very little Domain Ranking:

The implication is that, even without backlinks, Google is still happy to rank you highly. Consider this: They don’t need your site to be linked from TechCrunch for their algorithm to determine whether visitors are engaged on your site.

Remember: Google has Google Analytics, Google Search, Google Ads, and Google Chrome data to monitor how searchers engage with your site. Believe me, if they want to find out whether your content is engaging, they can find a way. They don’t need backlinks to tell them.

This is not to say that backlinks are useless.

Our data shows they still provide value, just much less. Notably, they get your pages “considered” by Google sooner: If you have backlinks from authoritative and relevant sites, Google will have the confidence to send test traffic to your pages in perhaps a few weeks instead of in a few months.

Here’s what I mean by “test traffic:” In the weeks after publishing your post, Google notices them then experimentally surfaces them at the top of related search terms. They then monitor whether searchers engage with the content (i.e. don’t quickly hit their Back button). If the engagement is engaging, they’ll increasingly surface your articles. And increase your rankings over time.

Having good backlinks can cut this process down from months to a few weeks.

Prioritize conversion over volume

Engagement isn’t your end goal. It’s the precursor to what ultimately matters: getting a signup, subscribe, or purchase. (Marketers call this your “conversion event.”) Visitors can take a few paths to your conversion event:

Short: They read the initial post then immediately convert.

Medium: They read the initial post plus a few more before eventually converting.

Long (most common): They subscribe to your newsletter and/or return later.

To increase the ratio at which readers take the short and medium paths, optimize your blog posts’ copy, design, and calls to action. We’ve identified two rules for doing this.

1. Naturally segue to your pitch

Our data shows you should not pitch your product until the back half of your post.

Why? Pitching yourself in the intro can taint the authenticity of your article.

Also, the further a reader gets into a good article, the more familiarity and trust they’ll accrue for your brand, which means they’re less likely to ignore your pitch once they encounter it.

2. Don’t make your pitch look like an ad

Most blogs make their product pitches look like big, show-stopping banner ads.

Our data shows this visual fanfare is reflexively ignored by readers.

Instead, plug your product using a normal text link — styled no differently than any other link in your post. Woodpath, a health blog with Amazon products to pitch, does this well.

Think in funnels, not in pageviews

Finally, our best-performing clients focus less on their Google Analytics data and more on their readers’ full journeys: They encourage readers to provide their email so they can follow up with a series of “drip” emails. Ideally, these build trust in the brand and get visitors to eventually convert.

They “retarget” readers with ads. This entails pitching them with ads for the products that are most relevant to the topics they read on the blog. (Facebook and Instagram provide the granular control necessary to segment traffic like this.) You can read my growth marketing handbook to learn more about running retargeting ads well.

Here’s why retargeting is high-leverage: In running Facebook and Instagram ads for over a hundred startups, we’ve found that the cost of a retargeting purchase is one third the cost of a purchase from ads shown to people who haven’t yet been to our site.

Our data shows that clients who earn nothing from their blog traffic can sometimes earn thousands by simply retargeting ads to their readers.

Recap

It’s possible for a blog with 50,000 monthly visitors to earn nothing.

So, prioritize visitor engagement over volume: Make your hero metrics your revenue per visitor and your total revenue. That’ll keep your eye on the intermediary goals that matter: Attracting visitors with an intent to convert

Keeping those visitors engaged on the site

Then compelling them to convert

In short, your goal is to help Google do its job: Get readers where they need to go with the least amount of friction in their way.

Be sure to check out more articles from Julian Shapiro over on Extra Crunch, and get in touch with the Extra Crunch editors if you have cutting-edge startup advice to share with our subscribers, at ec_columns@techcrunch.com.