Category: UNCATEGORIZED

25 Jan 2021

BlackCart raises $8.8M Series A for its try-before-you-buy platform for online merchants

A startup called BlackCart is tackling one of the key challenges with online shopping: an inability to try on or test out the merchandise before making a purchase. That company, which has now closed on $8.8 million in Series A funding, has built a try-before-you-buy platform that integrates with e-commerce storefronts, allowing customers to ship items to their home for free and only pay if they choose to keep the item after a “try on” period has lapsed.

The new round of financing was led by Origin Ventures and Hyde Park Ventures Partners, and saw participation from Struck Capital, Citi Ventures, 500 Startups, and several other angel investors including Christian Sullivan of Republic Labs, Dean Bakes of M3 Ventures, Greg Rudin of Menlo Ventures, Jordan Nathan of Caraway Cookware, and First National Bank CFO Nick Pirollo, among others.

Image Credits: BlackCart

BlackCart founder Donny Ouyang had previously founded online tutoring marketplace Rayku before joining a seed stage VC fund, Caravan Ventures. But he was inspired to return to entrepreneurship, he says, after experiencing a personal problem with trying to order shoes online.

Realizing the opportunity for a “try before you buy” type of service, Ouyang first built BlackCart in 2017 as a business-to-consumer (B2C) platform that worked by way of a Chrome extension with some 50 different online merchants, largely in apparel.

This MVP of sorts proved there was consumer demand for something like this in online shopping shopping.

Ouyang credits the earlier version of BlackCart with helping the team to understand what sort of products work best for this service.

“I think, in general, for try-before-you-buy, anything that’s moderate to higher price points, lower frequency of purchase, where the customer makes a considered purchase decision — those perform really well,” he says.

Two years later, Ouyang took BlackCart to 500 Startups in San Francisco, where he then pivoted the business to a B2B offering it is today.

Image Credits: BlackCart

The startup now provides a try-before-you-buy platform that integrates with online storefronts, including those from Shopify, Magento, WooCommerce, Big Commerce, SalesForce Commerce Cloud, WordPress, and even custom storefronts. The system is designed to be turnkey for online retailers and takes around 48 hours to set up on Shopify around a week on Magento, for example.

BlackCart has also developed its own proprietary technology around fraud detection, payments, returns, and the overall user experience, which includes a button for retailers’ websites.

Because the online shoppers aren’t paying upfront for the merchandise they’re being shipped, BlackCart has to rely on an expanded array of behavioral signals and data in order to make a determination about whether the customer represents a fraud risk. As one example, if the customer had read a lot of helpdesk articles about fraud before placing their order, that could be flagged as a negative signal.

BlackCart also verifies the user’s phone number at checkout and matches it to telco and government data sets to see if their historical addresses match their shipping and billing addresses.

Image Credits: BlackCart

After the customer receives the item, they are able to keep it for a period of time (as designated by the retailer) before being charged. BlackCart covers any fraud as part of its value proposition to retailers.

BlackCart makes money by way of a rev share model, where it charges retailers a percentage of the sales where the customers have kept the products. This amount can vary based on a number of factors, like the fraud multiplier, average order value, the type of product and others. At the low end, it’s around 4% and around 10% on the high-end, Ouyang says.

The company has also expanded beyond home try-on to include try-before-you-buy for electronics, jewelry, home goods, and more. It can even ship out makeup samples for home try-on, as another option.

Once integrated on a website, BlackCart claims its merchants typically see conversion increases of 24%, average order values climb by 51%, and bottom-line sales growth of 27%.

To date, the platform been adopted by over 50 medium-to-large retailers as well as e-commerce startups, like luxury sneaker brand Koio, clothing startup Dia&Co, online mattress startup Helix Sleep, cookware startup Caraway, among others. It’s also under NDA now with a top 50 retailer it can’t yet name publicly, and has contracts signed with 13 others who are waiting to be onboarded.

Soon, BlackCart aims to offer a self-serve onboarding process, Ouyang notes.

“This would be later, end of Q2 or early Q3,” he says. “But I think for us, it will still be probably 80% self-serve, and then larger enterprises will want to be handheld.”

With the additional funding, BlackCart aims to shift to paying the merchant immediately for the items at checkout, then reconciling afterwards in order to be more efficient. This has been one of merchants’ biggest feature requests, as well.

Image Credits: BlackCart; team photo

The funding will also allow BlackCart to expand its remotely distributed 10-person team to around 50 by year-end, including engineers, product specialists, customer support staff, and sales.

More broadly, it aims to quickly capitalize on the growth in the e-commerce market, driven by the COVID-19 pandemic.

“[We want to] take advantage of the favorable macroeconomic situation to scale as quickly as possible,” Ouyang explains. “We’re hoping to get to around $250 million in transactions through our platform by the end of 2021. And this would be driven by both engineering and sales hires, and just pushing it up,” he says.

Longer-term, Ouyang envisions adding more consumer-facing features to BlackCart’s platform, like on-demand returns where a courier comes to the house to pick up your return, for example.

“Our firm is excited to partner with BlackCart as it makes try-before-you-buy the standard in online shopping,” said Prashant Shukla of Origin Ventures, who now sits on BlackCart’s board, as result of the new financing. “Its underwriting technology provides merchants with peace of mind, and its best-in-class consumer experience delivers significant sales and conversion lifts. Digital Native generations expect to be able to shop online exactly as they would in a retail store, and BlackCart is the only company providing this experience,” he adds.

25 Jan 2021

Melio raises $110M on a $1.3B valuation to bring B2B payments for SMBs into the 21st century

Payments for consumers have made a huge shift to the online world in the last year, a time when they have moved more of their purchasing to the internet to minimize in-person transactions in the midst of a virus-based health pandemic. Today, a startup that has built a similar kind of payments infrastructure — but specifically targeting small businesses and the payments they need to make — has raised a big round of funding to double down on its own slice of the market.

Melio, which provides a platform for SMBs to pay other companies electronically using bank transfers, debit cards or credit — along with the option of cutting paper checks for recipients if that is what the recipients request — has closed $110 million in funding at a valuation that the company said was now $1.3 billion.

The company’s focus to date has been building and growing system to replace the paper invoices, snail mail, and bank transfers that might take multiple days to clear and still dominate payments for small and medium enterprises. The company was founded in Israel but has to date focused a lot of its attention on the U.S. market, where it saw growth of 2,000% last year (it doesn’t disclose the actual number of customers that it has). CEO Matan Bar said that this is where the company will continue to focus for now.

This latest round was led by Coatue and also included participation from previous backers Accel, Aleph, Bessemer Venture Partners, Corner Ventures, General Catalyst, and Latitude. It caps off a huge year for the company, which raised $130 million in 2020 (and $256 million overall), with other recent backers including others like American Express and Salesforce.

The latter two are strategic backers: AmEx is one of the options given to customers paying other businesses through Melio’s rails.

Salesforce, meanwhile, is not yet an integration partner, but Bar — who co-founded the company with Ilan Atias and Ziv Paz (respectively CTO and COO) — described its interest as similar to that of Intuit-owned accounting giant Quickbooks. Quickbooks connects with Melio so that users of one can seamlessly import activity from one platform into the other, and Bar hinted that there is an interest from the CRM giant, which provides a number of other business and productivity tools, to work together in a similar fashion.

Bar came to found Melio on the heels of years of experience in peer-to-peer payments focused on the consumer market. He previously ran PayPal’s business unit focused on peer-to-peer payments, which included Venmo in the US and equivalent services (not branded Venmo) outside of it. He came to PayPal, which at the time was a part of eBay, through eBay’s acquisition of his previous startup, a social gifting platform called The Gifts Project.

As Bar describes it, PayPal “was the first time I experienced what the digitization of payments looked like as they were shifting from cash to mobile payments. Consumers were buying online instead of at brick-and-mortar stores, and even when they were getting physical items, they were paying online.” What he quickly realized, though, was that the same was not applying to the businesses themselves.

“There are still trillions being transferred via paper checks in the B2B space,” he said, with paper invoices and paper checks dominating the market. “The space is way behind other payment areas. I would be talking with SMB owners who would be using fancy Square or PayPal point of sale devices, but when they had to pay, say, a coffee bean supplier, they stuffed checks in envelopes. That’s very intriguing obviously, and it triggered our interest.”

Interestingly this isn’t a problem that hasn’t been identified before, but many of the solutions, such as Bill.com or Tipalti, are really designed for larger enterprises. “They are too overwhelming for SMBs,” he said. “Even their names say it all: Accounts Payable Automation Solutions. It’s about tens of thousands of payments, and accounting departments, not an order from a wine shop.”

 

That formed the basis of what the startup started to build, which has been, in essence, a very pared-down version of these other payments platforms with SMB needs in mind.

The first of these is a focus on cashflow, Bar said. Specifically, the Melio platform lets payments be made automatically but businesses themselves can delay the timing on when money actually leaves their accounts: “Buyers keep cash longer, vendors get paid faster” is how Bar describes it.

This is in part enabled by the tech that Melio has built, which builds in risk assessment, as well as fraud management, and balances payments across the whole of its platform to send money in and out without the need for the company to raise debt to back up those payments.

“We leverage data to assess risk,” said Bar. “Every dollar in this round is going towards R&D and sales and marketing. We don’t need the capital in our model.” It also works with the likes of AmEx and its own credit system in cases where people are paying on credit, but Bar also noted that currently most of the transactions that happen on its platform are not credit based. Most are bank transfers.

While others like Stripe have also built B2B payment services to pay out suppliers, Bar points out that what it has created is unique in that it is a standalone service: no need to be a part of Stripe’s wider ecosystem of services to use this if you already use another payments provider you are happy with.

Given that focus on cashflow for SMBs, what’s also interesting is the low bar to entry that Melio has built into its platform. Specifically, the service is completely free for businesses to use — that is, no fee is charged — as long as companies are making bank transfers or using debit cards. It takes a 2.9% fee when a business elects to use a credit card for a transaction (and even then Melio says that the fee is tax deductible in the US).

He noted that one of the reasons that Melio has to date targeted the US market is because of how antiquated it still is. “The average bank transfer still takes three to four business days, if you don’t want to take any risk,” he said. “We have developed models to do it same day. We take the risk that the buyer might not have the funds in that account but think about how that impacts cash flows. With Melio you still pay in three days, but money will be delivered the same day. That is how you can keep cash longer, without a payments risk.”

Targeting a market that remains very underserved at a time when so much has gone virtual in payments is why investors are also interested.

“Melio has identified both the opportunity and duty to help small businesses manage their finance remotely and improve cash flow, in normal times as well as during this crisis, as physical payments supply chains are interrupted and overwhelmed,” said Michael Gilroy, a general partner at Coatue, in a statement. “Going digital is the only way small businesses can compete against larger rivals and stay ahead of the curve.”

In terms of more product development, Bar said that the company has received “a lot of incoming interest from partners to enable B2B payments within their products on their product,” similar to what Quickbooks is doing and Salesforce is likely to do. “Payments are contextual and they want to enable a quicker way to get there. The SMB is underserved. And yes, from a unit economics it’s much better to go after Nike. But this is also to really create some financial inclusion. We want to enable services for the small shop that the big guys already have.”

25 Jan 2021

Equity Monday: Clubhouse, Taboola, and why the SPAC wave will get worse

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast where we unpack the numbers behind the headlines.

This is Equity Monday,  our weekly kickoff that tracks the latest private market news, talks about the coming week, digs into some recent funding rounds and mulls over a larger theme or narrative from the private markets. You can follow the show on Twitter here and myself here — and make sure to check out last week’s main ep, which was super-packed and a real treat.

This morning the news was heavy, so here’s your rundown to get you into the show:

Hugs, and we are back Thursday, if not before. Stay safe!

Equity drops every Monday at 7:00 a.m. PST and Thursday afternoon as fast as we can get it out, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts.

25 Jan 2021

Early-stage African VC firm, Microtraction reports portfolio boom despite the weight of COVID-19

In a year marred by the coronavirus pandemic, it seems that early-stage startups on the African continent are continuing to see some notable growth, both in terms of their business and from investors looking to back them. 

Microtraction, an early-stage venture capital firm based in Lagos, Nigeria, saw funding nearly quadruple for its portfolio.

In a review of the year published last week, the firm noted that 21 companies in its portfolio have raised more than $33 million in funding. This represents nearly four-fold growth over a year ago when its portfolio raised $6 million (and just $3 million in 2018). The companies’ combined valuation stands at over $147 million according to the firm.

Founded by Yele Badamosi in 2017, Microtraction arrived on the continent’s early-stage investment scene with all intent to be “the most accessible and preferred source of pre-seed funding for African tech entrepreneurs.”

Badamosi, who returned to Nigeria from the UK in 2015, worked as the general manager for Starta Africa, an online community for African tech entrepreneurs. After his stint there, he saw the need to plug the gap of early-stage funding in Nigeria and the continent at large with Microtraction.

Microtraction does not specify the size of its fund, but what is more clear is that it has attracted a great deal of attention and has built a strong network in part because of who backs it. 

Michael Seibel, the CEO of Y Combinator, is a global advisor and an investor in the firm, and so is Andy Volk, the head of ecosystem for Google Sub-Saharan Africa. Other investors include Pave Investments and US-based angel investor, Chris Schultz.

Being entrepreneurs in the past, some of these investors know what it takes to build a startup in the U.S. But it’s completely different in Africa. With no on the ground know-how as to which startups to fund but an interest to do so, for portfolio diversification and other personal reasons, Microtraction and a few other early-stage investors present the best bets to accomplish this goal.

At first, Microtraction’s standard deal was to offer portfolio startups $15,000 in exchange for a 7.5% equity. But as a sign of how the market is firming up, that changed last year and now the firm invests $25,000 for 7% equity.

Microtraction revealed that it accepted over 500 applications from startups in Nigeria, Ghana, Zambia, and Mauritius in its first full year of operation. Though, just eight of those companies got investments.

The introductory batch was all Nigerian. Four fintech startups — Cowrywise, Riby, Wallets Africa, and ThankUCash; a crypto-exchange startup, BuyCoins; a SaaS platform, Accounteer; an edtech startup, Schoolable; and healthtech startup, 54gene.

2019 saw the local VC firm invest in six companies. This time there was a representative outside Nigeria — Ghanaian fintech startup, Bitsika. The Nigerian startups included social commerce startup, Sendbox; events startup, Festival Coins; communications-as-a-service platform, Termii. The rest were unannounced.

Half of its portfolio companies are backed by YC and other global accelerators

Last year (the one this latest review covers), Microtraction announced seven startups. The latest selection includes Nigerian fintech startups, Evolve Credit and Chaka; edtech startup, Gradely; bus-hailing platform, PlentyWaka; and Kenyan credit data marketplace, CARMA.

Of the total investments raised in 2019 and 2020, 54gene contributed more than half of those numbers by raising $4.5 million in seed and $15 million Series A investment. With an ingenious solution to solve the underrepresentation of African genomics data in global genomics research, 54gene got accepted into the winter batch in January 2019, the same month it officially launched.

Excluding 54gene, there were six other African-focused startups in the YC W19 batch. Two out of the six, Schoolable and Wallets Africa, were Microtraction portfolio companies. Others accepted into YC before and after included BuyCoins, Cowrywise, Termii, and two unannounced startups.

Microtraction-backed ThankUCash and a second unannounced startup have also joined cohorts at 500 Startups. On the other hand, Festival Coins is the only startup to be selected into Google for Startups Accelerator. With all accounted for, 11 out of the 21 startups are either backed by Y Combinator, 500 Startups, or Google for Startups.

The Microtraction team with founding partner, Yele Badamosi (far right)

Getting into these global accelerators is a surefire way to receive follow-up investment, ranging from $125,000 to $150,000. From the outside in, startups see Microtraction and other early-stage VC firms like Ventures Platform as a means to that end. There have also been arguments that these firms build startups to be “YC or any global accelerator ready.”

However, Dayo Koleowo, a partner at Microtraction alongside Chidinma Iwueke, debunks it saying there’s no formula behind the numbers we see. He believes YC and other accelerators share the same fundamentals with Microtraction which revolves around the team, the market, and traction.

“We love super technical teams, understand the industry they are in and are likely to succeed without us. We are always looking for companies that are solving huge problems that a lot of people face,” he told TechCrunch. “Also, the tech and startup world moves fast, so we like teams that understand that and can show in real-time that they can execute. I believe that these global accelerators look for these same things.”

Typically, YC and other accelerators may perform extended due diligence and risk assessments before cutting cheques for any African startup without a local backer. Koleowo points out that this might be why Microtraction portfolio companies get accepted quicker. “The icing on the cake is that there is a level of de-risking that has been done by Microtraction and other local investors on the ground before these global accelerators step in,” he added.

That said, there’s no denying the significance of the personalities on Microtraction’s advisory board in playing a part as to why half of the firm’s startups are in global accelerators. Besides the names as mentioned earlier, Lexi Novitske, PIO at Singularity Investments and Dotun Olowoporoku, managing partner at Starta act as regional advisors while Monique Woodward, a venture partner at 500 Startups is a global advisor.

And with the growing trends of globalization, plus the acceptance of a more decentralised approach to building and operations in the tech industry because of COVID-19, it’s a trend that might continue for a while.

25 Jan 2021

Apple’s new Fitness+ feature brings celebrity-guided walks to your wrist

Here’s a bit of a curve ball from Apple. A month-and-a-half or so after launching the Fitness+ app premium workout service, the company’s offering up an add-on intended to offer an exercise dimension beyond the confines of iOS (and your living room). Arriving today for Fitness+ subscribers, Time to Walk is a new, guided walking tour hosted by a rotating cast of celebrity guests.

It’s a pretty diverse cast, as evidenced by the first round of names, which are dropping via a software update today. Included in the first five are Dolly Parton – who is probably about as universally beloved a celebrity as exists in 2021 – and Warriors power forward Draymond Green, who is no doubt a less universal, because, well, sports. Also included in the first round are musician Shawn Mendes and Orange is the New Black star Uzo Aduba.

Image Credits: Apple

There are five episodes up front, which will be available as activity cards on the Apple Watch Workout app. In fact, they should start showing as cards in the app’s feed shortly.  Going forward, they’ll be updated at a pace of one a week.

The experience is straightforward on the face of it. Essentially, Apple asks guests to record themselves on a walk, telling stories and sharing three songs. Music is played through the app and images are delivered to the small screen in an effort to build a semi-immersive (but not distracting) accompaniment for your own walk. You can save the songs on an Apple Music playlist or save the episode for later, if you want to listen again. For those who utilize wheelchairs for mobility, the feature will appear as “Time to Push,” which builds on top of the wheelchair-based fitness tracking Apple introduced several year back.

An Apple Fitness+ subscription is required to follow along. That’s due, in part, to a deeper integration with the premium fitness service. Both are also tied directly into other Apple services, like Music, which the company has made a kind of foundational element of its workouts.

I’ve always been a big walker — trying to avoid driving or public transit when time and distance allow. But the past year has really prioritized the activity for me as both an excuse to leave my one-bedroom apartment and way to get a workout in with all of the gyms closed for months on end. It is, frankly, a pretty big factor in keeping me going throughout the pandemic.

Image Credits: Apple

When I walk, I do so with music or podcasts. I’ve tried some “walking meditations” in the past, but found that the experiences have revolved around notions of “quiet reflection,” which doesn’t quit do the trick when you’re walking over the 59th street bridge into midtown Manhattan. Time to Walk turns the idea on its head a bit, by approximating the experience of walking along with someone. As they walk, they relate a kind of stream-of-consciousness, relating often personal stories in the process. The idea of course, being that walking is a head-clearing tool for many — creatives especially.

“Walking is the most popular physical activity in the world, and one of the healthiest things we can do for our bodies. A walk can often be more than just exercise: It can help clear the mind, solve a problem, or welcome a new perspective,” Apple’s Jay Blahnik said in a release. “Even throughout this challenging period of time, one activity that has remained available to many is walking. With Time to Walk, we’re bringing weekly original content to Apple Watch in Fitness+ that includes some of the most diverse, fascinating, and celebrated guests offering inspiration and entertainment to help our users keep moving through the power of walking.”

Like Fitness+ before it, the new feature is well-timed, as many parts of the world (the U.S. in particular) are still very much in the throes of pandemic-fueled shutdowns. It seems there’s a new story about a new potential mutation warning us off the sorts of things we used to do every day. Time to Walk is an effort to give you some interesting company for those walks.

 

25 Jan 2021

Moderna says it’s making variant-specific COVID-19 vaccines, but its existing vaccine should still work

Moderna has detailed some of the steps it’s taking to ensure that its vaccine remains effective in the face of emerging strains of the SARS-CoV-2 virus that leads to COVID-19. These include testing how adding a second booster, for a total of three shots, works with its existing COVID-19 vaccine, and also developing a strain-specific variant designed to target spike proteins on the new variants of the virus that were first identified in the UK and in South Africa.

The company is pursuing these measures “out of an abundance of caution,” the biotech firm said in a press release, since early studies show that the existing vaccine continues to prove effective against these new strains, albeit with some loss of efficacy specifically with the B.1.351 variant which was first identified in patients in South Africa. Even so, it’s heartening to see the company moving quickly to address the virus’ mutation, since it’s likely that similar adaptations will be required longer term to keep COVID-19 in control even once the current pandemic is ended.

Further, Moderna says that in fact, it expects both its forthcoming candidate and its existing booster vaccine should be able to provide additional immunity posting capabilities when used in combination with “all of the leading vaccine candidates” on the market. That means the company believes it could be used in combination with the Oxford or Pfizer/BioNTech vaccines to boost immunity, which could be helpful in cases where supplies of one or the other are low and there’s an urgent need to provide a booster in a timely manner.

The best news of all of this is, of course, that Moderna now has evidence that suggests the mRNA-based vaccine it’s already providing to people globally will still provide protection against SARS-CoV-2, and by extension, COVID-19. Specifically for the UK variant in particular, the study data shows no reduction in immune performance in patients who received the vaccine. As for the South African variant, that reduction in efficacy mostly translates to a potential of quicker waning of immunity provided by the jab – which hopefully just means people will need another jab sooner than expected, but shouldn’t lead to any dramatic changes in our combined global approach to providing inoculations, especially initially.

25 Jan 2021

Apple hit with another European class action over throttled iPhones

A third class action lawsuit has been filed in Europe against Apple seeking compensation — for what Italy’s Altroconsumo consumer protection agency dubs “planned obsolescence” of a number of iPhone 6 models.

The action relates to performance throttling Apple applied several years ago to affected iPhones when the health of the device’s battery had deteriorated — doing so without clearly informing users. It later apologized.

The class action suit in Italy is seeking €60M in compensation — based on at least €60 in average compensation per iPhone owner. Affected devices named in the suit are the iPhone 6, 6S, 6 Plus and 6S Plus, per a press release put out by the umbrella consumer organization, Euroconsumers, which counts Altroconsumo a a member.

The suit is the third to be filed in the region over the issue — following suits filed in Belgium and Spain last month.

A fourth — in Portugal — is slated to be filed shortly.

The tech giant settled similar charges in the US last year — where it was accused of intentionally slowing down the performance of older iPhones to encourage customers to buy newer models or fresh batteries — shelling out $500M, or around $25 per phone, to settle that case (while denying any wrongdoing).

“When consumers buy Apple iPhones, they expect sustainable quality products. Unfortunately, that is not what happened with the iPhone 6 series. Not only were consumers defrauded, and did they have to face frustration and financial harm, from an environmental point of view it is also utterly irresponsible,” said Els Bruggeman, Euroconsumers’ head of policy and enforcement, in a statement.

“This new lawsuit is the latest front in our fight against planned obsolescence in Europe. Our ask is simple: American consumers received compensation, European consumers want to be treated with the same fairness and respect.”

Euroconsumers has produced a video (embedded below) to drum up wider support for the class actions in which it satirizes Apple’s “genius” in coming up with clever ways to accelerate its products’ end of life…

Apple has been contacted for comment on the European class actions.

Almost a year ago the company was fined €25M by France’s competition watchdog over an iOS update that capped performance of aging devices. It was also made to display a statement regarding the action on its website for a month.

25 Jan 2021

Apple hit with another European class action over throttled iPhones

A third class action lawsuit has been filed in Europe against Apple seeking compensation — for what Italy’s Altroconsumo consumer protection agency dubs “planned obsolescence” of a number of iPhone 6 models.

The action relates to performance throttling Apple applied several years ago to affected iPhones when the health of the device’s battery had deteriorated — doing so without clearly informing users. It later apologized.

The class action suit in Italy is seeking €60M in compensation — based on at least €60 in average compensation per iPhone owner. Affected devices named in the suit are the iPhone 6, 6S, 6 Plus and 6S Plus, per a press release put out by the umbrella consumer organization, Euroconsumers, which counts Altroconsumo a a member.

The suit is the third to be filed in the region over the issue — following suits filed in Belgium and Spain last month.

A fourth — in Portugal — is slated to be filed shortly.

The tech giant settled similar charges in the US last year — where it was accused of intentionally slowing down the performance of older iPhones to encourage customers to buy newer models or fresh batteries — shelling out $500M, or around $25 per phone, to settle that case (while denying any wrongdoing).

“When consumers buy Apple iPhones, they expect sustainable quality products. Unfortunately, that is not what happened with the iPhone 6 series. Not only were consumers defrauded, and did they have to face frustration and financial harm, from an environmental point of view it is also utterly irresponsible,” said Els Bruggeman, Euroconsumers’ head of policy and enforcement, in a statement.

“This new lawsuit is the latest front in our fight against planned obsolescence in Europe. Our ask is simple: American consumers received compensation, European consumers want to be treated with the same fairness and respect.”

Euroconsumers has produced a video (embedded below) to drum up wider support for the class actions in which it satirizes Apple’s “genius” in coming up with clever ways to accelerate its products’ end of life…

Apple has been contacted for comment on the European class actions.

Almost a year ago the company was fined €25M by France’s competition watchdog over an iOS update that capped performance of aging devices. It was also made to display a statement regarding the action on its website for a month.

25 Jan 2021

Proving voicemail doesn’t have to be wack, the Slack-backed startup Yac raises $7.5 million

Yac, the Orlando, Fla.-based startup that’s digitizing voice messages for remote offices, has raised $7.5 million in a new round of funding.

The company’s service has garnered enough attention to pick up a pretty sizable new round from investors led by GGV Capital and a return investment from the Slack Fund.

Apparently, reinventing voicemail is a multi-million dollar endeavor.

“The future of meetings will be asynchronous, in your ears and hands free,” says Pat Matthews, the chief executive and founder of Active Capital, when the company announced its seed round nearly a year ago.

Co-founded by Justin Mitchell, Hunter McKinley and Jordan Walker, Yac was spun out of the digital agency SoFriendly, and was developed as a pitch for Product Hunt’s Maker Festival. The voice messaging service won that startup competition at the event and attracted the interest of Boost VC and its founder, the third-generation venture capitalist Adam Draper.

About six months after that seed round, Yac received outreach from Slack thanks to a referral from another entrepreneur. Throughout their negotiations last year, the teams used Yac to conduct due diligence, according to Mitchell. At the time of the company’s August announcement that Slack had come on to finance the company, Yac had a bit over 5,000 users on its service and charges per seat, in the same way Slack does.

 

25 Jan 2021

TikTok has until Friday to respond to Italy’s order to block users it can’t age-verify after girl’s death

TikTok has until Friday to respond to an order by Italy’s data protection agency to block users whose age it cannot verify, TechCrunch has learned.

The GPDP made an ‘immediate’ order Friday in response to the death of a 10-year-old girl from Palermo who died of asphyxiation after participating in a ‘blackout challenge’ on the social network, according to reports in local media.

The agency said the ban would remain place until February 15 — suggesting it would make another assessment about any additional action at that point.

At the time of writing it does not appear that TikTok has taken action to comply with the GPDP’s order.

A spokeswoman told us it is reviewing the notification. “We have received and are currently reviewing the notification from Garante,” she said. “Privacy and safety are top priorities for TikTok and we are constantly strengthening our policies, processes and technologies to protect all users, and our younger users in particular.”

The GPDP had already raised concerns about children’s privacy on TikTok, warning in December that its age verification checks are easily circumvented and raising objections over default settings that make users’ content public. On December 22 it also announced it had opened a formal procedure — giving TikTok 30 days to respond.

The order to block users whose age it cannot verify is in addition to that action. If TikTok does not comply with the GPDP’s administrative order it could face enforcement from the Italian agency, drawing on penalty powers set out in the GDPR.

TikTok’s spokeswoman declined to answer additional questions about the order — which prohibits it from further processing user data “for whom there is no absolute certainty of age”, per GPDP’s press release Friday.

The company also did not respond when we asked if it had submitted a response to the agency’s formal procedure.

In a statement last week following the girl’s death the company said: “Our deepest sympathies are with the girl’s family and friends. At TikTok, the safety of our community — in particular our younger users — is our priority, and we do not allow content that encourages, promotes, or glorifies dangerous behaviour that might lead to injury. We offer robust safety controls and resources for teens and families on our platform, and we regularly evolve our policies and protections in our ongoing commitment to our community.”

TikTok has said it has found no evidence of any challenge involving asphyxiation on its platform.

Although, in recent years, there have been a number of previous reports of underage users hanging themselves (or attempting to) after trying to copy things they saw on the platform.

Users frequently create and respond to content challenges, as part of TikTok’s viral appeal — such as (recently) a trend for singing sea shanties.

At the time of writing a search on the platform for ‘#blackoutchallenge’ returns no user content but displays a warning that the phrase “may be associated with behavior or content that violates our guidelines”.

Screengrab of the warning users see if they search for ‘blackout challenge’ (Image credit: TechCrunch)

There have been TikTok challenges related to ‘hanging’ (as in people hanging by parts of their body other than their neck from/off objects) — and a search for #hangingchallenge does still return results (including some users discussing the death of the 10-year-old girl).

Last year a number of users also participated in an event on the platform in which they posted images of black squares — using the hashtag #BlackOutTuesday — which related to Black Lives Matters protests.

So the term ‘blackout’ has similarly been used on TikTok in relation to encouraging others to post content. Though not in that case in relation to asphyxiation.

Ireland’s Data Protection Commission, which has been lined up as TikTok’s lead data supervisor in Europe — following the company’s announcement last year that its Irish entity would take over legal responsibility for processing European users’ data — does not have an open inquiry into the platform “at present”, per a spokesman.

But TikTok is already facing a number of other investigations and legal challenges in Europe, including an investigation into how the app handles users data by France’s watchdog CNIL — announced last summer.

In recent years, France’s CNIL has been responsible for handing out some of the largest penalties for tech giants for infringing EU data protection laws (including fines for Google and Amazon).

In December, it also emerged that a 12-year-old girl in the UK is bringing a legal challenge against TikTok — claiming it uses children’s data unlawfully. A court ruled she can remain anonymous if the case goes ahead.

Last month Ireland’s data protection regulator put out draft guidelines on what it couched as “the Fundamentals for a Child-Oriented Approach to Data Processing” — with the stated aim of driving improvements in standards of data processing related to minors.