Year: 2019

21 Nov 2019

Annual Extra Crunch members get a discount on Aircall

We’re excited to announce a new Extra Crunch community perk from Aircall. Starting today, annual and two-year Extra Crunch members that are new to Aircall and located within the U.S. or Canada can receive two months of free service on an annual Aircall contract.

Aircall is a cloud-based phone system that can help satisfy the needs of your customer support and sales teams. It’s easy to set up and scale, intuitive for users, has proven high-quality calls and can connect to your existing CRM in a few clicks. You can learn more about Aircall here

You must meet the following criteria to qualify for the Aircall community perk from Extra Crunch:

  • Must be an annual or two-year Extra Crunch member. You can sign up here.
  • Must be located within the U.S. or Canada.
  • Cannot have existing account or past account with Aircall.

The two months free from Aircall is inclusive of subscription fees, but not inclusive of minutes on annual contracts.

Extra Crunch is a membership program from TechCrunch that features how-tos and interviews on company building, intelligence on the most disruptive opportunities for startups, an experience on TechCrunch.com that’s free of banner ads, discounts on TechCrunch events and several community perks like the one mentioned in this article. Our goal is to democratize information about startups, and we’d love to have you join our community.

You can sign up for Extra Crunch here.

After signing up for an annual or two-year Extra Crunch membership, you’ll receive a welcome email with a link to sign up for Aircall and special code to enter to claim the discount. Aircall offers a free seven-day trial, and if you are interested in purchasing an annual plan after the trial you can enter the code to get two months free. 

If you are already an annual or two-year Extra Crunch member, you will receive an email with the offer at some point today. If you are currently a monthly Extra Crunch subscriber and want to upgrade to annual in order to claim this deal, head over to the “my account” section on TechCrunch.com and click the “upgrade” button.

This is one of several community perks we’ve recently launched for Extra Crunch members. Other community perks include a 20% discount on TechCrunch events, 100,000 Brex rewards points upon credit card sign up and an opportunity to claim $1,000 in AWS credits.

If there are other community perks you want to see us add, please let us know by emailing travis@techcrunch.com.

Sign up for an annual Extra Crunch membership today to claim this community perk. You can purchase an annual Extra Crunch membership here.

21 Nov 2019

Amnesty International latest to slam surveillance giants Facebook and Google as “incompatible” with human rights

Human rights charity Amnesty International is the latest to call for reform of surveillance capitalism — blasting the business models of “surveillance giants” Facebook and Google in a new report which warns the pair’s market dominating platforms are “enabling human rights harm at a population scale”.

“[D]despite the real value of the services they provide, Google and Facebook’s platforms come at a systemic cost,” Amnesty warns. “The companies’ surveillance-based business model forces people to make a Faustian bargain, whereby they are only able to enjoy their human rights online by submitting to a system predicated on human rights abuse. Firstly, an assault on the right to privacy on an unprecedented scale, and then a series of knock-on effects that pose a serious risk to a range of other rights, from freedom of expression and opinion, to freedom of thought and the right to non-discrimination.”

“This isn’t the internet people signed up for,” it adds.

What’s most striking about the report is the familiarly of the arguments. There is now a huge weight of consensus criticism around surveillance-based decision-making — from Apple’s own Tim Cook through scholars such as Shoshana Zuboff and Zeynep Tufekci to the United Nations — that’s itself been fed by a steady stream of reportage of the individual and societal harms flowing from platforms’ pervasive and consentless capturing and hijacking of people’s information for ad-based manipulation and profit.

This core power asymmetry is maintained and topped off by self-serving policy positions which at best fiddle around the edges of an inherently anti-humanitarian system. While platforms have become practiced in dark arts PR — offering, at best, a pantomime ear to the latest data-enabled outrage that’s making headlines, without ever actually changing the underlying system. That surveillance capitalism’s abusive modus operandi is now inspiring governments to follow suit — aping the approach by developing their own data-driven control systems to straitjacket citizens — is exceptionally chilling.

But while the arguments against digital surveillance are now very familiar what’s still sorely lacking is an effective regulatory response to force reform of what is at base a moral failure — and one that’s been allowed to scale so big it’s attacking the democratic underpinnings of Western society.

“Google and Facebook have established policies and processes to address their impacts on privacy and freedom of expression – but evidently, given that their surveillance-based business model undermines the very essence of the right to privacy and poses a serious risk to a range of other rights, the companies are not taking a holistic approach, nor are they questioning whether their current business models themselves can be compliant with their responsibility to respect human rights,” Amnesty writes.

“The abuse of privacy that is core to Facebook and Google’s surveillance-based business model is starkly demonstrated by the companies’ long history of privacy scandals. Despite the companies’ assurances over their commitment to privacy, it is difficult not to see these numerous privacy infringements as part of the normal functioning of their business, rather than aberrations.”

Needless to say Facebook and Google do not agree with Amnesty’s assessment. But, well, they would say that wouldn’t they?

Amnesty’s report notes there is now a whole surveillance industry feeding this beast — from adtech players to data brokers — while pointing out that the dominance of Facebook and Google, aka the adtech duopoly, over “the primary channels that most of the world relies on to engage with the internet” is itself another harm, as it lends the pair of surveillance giants “unparalleled power over people’s lives online”.

“The power of Google and Facebook over the core platforms of the internet poses unique risks for human rights,” it warns. “For most people it is simply not feasible to use the internet while avoiding all Google and Facebook services. The dominant internet platforms are no longer ‘optional’ in many societies, and using them is a necessary part of participating in modern life.”

Amnesty concludes that it is “now evident that the era of self-regulation in the tech sector is coming to an end” — saying further state-based regulation will be necessary. Its call there is for legislators to follow a human rights-based approach to rein in surveillance giants.

You can read the report in full here (PDF).

21 Nov 2019

Omnius CEO Sofie Quidenus-Wahlforss is joining us at Disrupt Berlin

When you think about artificial intelligence, chances are you think about anthropomorphic robots that can make decisions on their own. But artificial intelligence already has huge impacts in the insurance space. That’s why I’m excited to announce that omni:us founder and CEO Sofie Quidenus-Wahlforss is joining us at TechCrunch Disrupt Berlin.

omni:us is an AI-driven service that can process a ton of documents (including documents with handwriting), classify them and extract relevant data. This way, omni:us customers can use the platform for automated claims handling.

The startup doesn’t want to disrupt existing insurance companies. Instead, it is working with some of the biggest insurance companies out there, such as Allianz, Baloise, AmTrust and Wefox.

Last year, omni:us raised a $22.5 million Series A funding round (€19.7 million) led by Berlin-headquartered VC firm Target Global, followed by MMC Ventures and Talis Capital. Existing investors Unbound and Anthemis, also participated. Up next, omni:us wants to expand to the U.S.

omni:us is well aware that relying more heavily on artificial intelligence can create some issues. Many AI-driven platform act as a sort of black box — you input data and get a result without really knowing why. omni:us says front and center that it wants to make fast, transparent and empathetic claims decisions.

Buy your ticket to Disrupt Berlin to listen to this discussion and many others. The conference will take place on December 11-12.

In addition to panels and fireside chats, like this one, new startups will participate in the Startup Battlefield to compete for the highly coveted Battlefield Cup.


Sofie Quidenus-Wahlforss is an experienced managing director with a strong entrepreneurial spirit. Her strategic skills coupled with a passion for AI led her to create omni:us with the goal of redefining the way people work and how companies are handling their business operations. omni:us is as an MI-based, SaaS solution to massively optimize workflows, and empower businesses to make comprehensive data-driven decisions.

Prior to omni:us, Sofie founded Qidenus Technologies which quickly became the leader in the market of robotics and digitization. Sofie is also the patent owner of the Vshape scanner Technology and winner of several awards including the Woman Technology. omni:us is an Artificial Intelligence as a Service (AIaaS) provider for cognitive claims management. Built on a fully data-driven approach, omni:us is transforming the way insurers interact with their insured parties. It provides all the necessary tools and information to make fast, transparent and empathetic claims decisions, whilst improving operational efficiency and reducing loss adjustment expenses. The company is headquartered in Berlin, with research partners in Barcelona and representations in the UK, France and the United States. For further information visit omnius.com.

21 Nov 2019

G Suite users get more AI writing help, Google Assistant calendar integration and more

Google is launching a number of updates to its G Suite tools today that, among other things, brings to Google Docs an AI grammar checker, smarter spellchecking and, soon, spelling autocorrect. The company is also launching the ability for G Suite users to use the Google Assistant to read out a calendar schedule and, maybe even more importantly, create, cancel and reschedule events. Google is also adding new accessibility features to the Assistant for use during meetings.

In addition, Google yesterday announced that Smart Compose would soon come to G Suite, too.

It’s maybe no surprise that Google is adding its new grammar suggestions to Docs. This feature, after all, is something Google has talked about quite a bit in recent months, after it first introduced it back in 2018. Unlike other grammar tools, Google’s version utilizes a neural network approach to detect potential grammar issues in your text, which is quite similar to the techniques used for building effective machine translation models.

Google is also bringing to Docs the same autocorrect feature it already uses in Gmail. This tool uses Google Search to learn new words over time, but in addition, Google today announced it’s also introducing a new system for offering users more customized spelling suggestions based on your documents. That includes commonly used acronyms that may be part of a company’s internal lingo.

The new Assistant calendaring features are now in beta and pretty self-explanatory. Indeed, it’s somewhat surprising that it took Google so long to offer these abilities. In addition to managing their calendar by voice, the company is now also making it possible to use the Assistant to send messages to meeting attendees and even join calls (“Hey Google, join my next meeting”). Surely that’s a handy feature when you’re once again running late to work and need to join an 8am call from your car while driving down the highway.

21 Nov 2019

Michael Grimes, “Wall Street’s Silicon Valley whisperer,” says direct listings are “absolutely” more efficient than IPOs

Michael Grimes has been called “Wall Street’s Silicon Valley whisperer” for landing a seemingly endless string of coveted deals for his bank, Morgan Stanley. In more recent years, it has served as the lead underwriter for Facebook, Uber, Spotify and Slack. Grimes, who has been a banker for 32 years — 25 of them at Morgan Stanley —  has also played a role in the IPOs of Google, Salesforce, LinkedIn, Workday and hundreds of other companies.

Because some of these offerings have gone better than others, Morgan Stanley and other investment banks are now being asked by buzzy startups and their investors to embrace more direct listings, a maneuver pioneered by Spotify and copied by Slack wherein rather than sell a percentage of shares to the public in a fundraising event, companies are essentially moving all their stock from the private markets to public ones in one fell swoop.

They cost the companies less money in banking fees. They also immediately free everyone on a company’s cap table to share their shares if they so choose, which has made the concept especially popular with VCs like BIll Gurley and Michael Moritz — though investors also cite the money that companies have been leaving on the table with traditional IPOs. Gurley specifically has talked publicly about underpriced offerings costing newly public outfits $170 billion over the last 30 years.

Grimes, in a rare public appearance last week at a StrictlyVC event, said he supports direct listings completely, calling the “pricing mechanism” more efficient, “absolutely.” He has reason to be a proponent of this new “product.” Both Spotify and Slack turned to Morgan Stanley to organize their direct listings — a process that involves running simultaneous auctions to determine the price at which demand and supply meet — and to ensure there would be enough liquidity for the listings to go smoothly.

Given the success of both, the bank is now better positioned than any to continue orchestrating direct listings for potential issuers, including, reportedly, Airbnb and DoorDash. (Grimes wouldn’t confirm the plans of any companies with which Morgan Stanley plans to work.)

Still, during last week’s sit-down, we wanted to know more about how they work and whether there’s a chance that banks will eventually try to thwart the process, given that they require just as much work, are potentially less lucrative, and keep banks from rewarding some of their best customers — meaning the institutions that are accustomed to being funneled IPO shares ahead of retail investors in traditional offerings.

Grimes patiently sat through roughly 40 minutes of questions, all of which you can read tomorrow if you’re a subscriber of Extra Crunch, where much more of the transcript is being published. In the meantime, here are some highlights from our conversation:

Morgan Stanley was the lead underwriter for Uber. You don’t think Uber went public too late? It seems like it was enjoying a lot of momentum last year, so much so that it was reportedly told by bankers that it could be valued at $120 billion in an IPO — which is nearly triple where it’s valued right now. Did you think it would go out at that number?

MG: If you look at how companies are valued, at any given point of time right now, public companies with growth prospects and margins that are not yet at their mature margin, I think you’ll find on average price targets by either analysts who work at banks or buy-side investors that can be 100%, 200%, and 300% different from low to high. That’s a typical spread. You can have somebody believe a company will be worth $30, $60 or $80 per share three years out. That’s a huge amount of variability.

So that variability isn’t based on different timelines?

MG: It’s based on penetration. Let’s say, what, 100 million people or so [worldwide] have have been monthly active users of Uber, somewhere in that range. So what percentage of the population is that? Less than 1% or something. Is that 1% going to be  2%, 3%, 6%, 10%, 20%? Half a percent, because people stop using it and turn instead to some flying [taxi]?

So if you take all those variable, possible outcomes, you get huge variability in outcome. So it’s easy to say that everything should trade the same every day, but [look at what happened with Google]. You have some people saying maybe that is an an outcome that can happen here for companies, or maybe it won’t. Maybe they’ll [hit their] saturation [point] or face new competitors.

It’s really easy to be a pundit and say, ‘It should be higher’ or ‘It should be lower,’ but investors are making decisions about that every day.

Is it your job to be as optimistic as possible about the pricing? How are you coming up with the number, given all these variables?

MG: We think our job is to be realistically optimistic. If tech stops changing everything and software stops eating the world, there probably would be less of an optimistic bias. But fundamentally — it sounds obvious but sometimes people forget — you can only lose 100 percent of your money, and you can make multiples of your money. I don’t think VCs are as risk-averse as they say, by the way. Some 80% or 90% of investments end up under water, and 5% or 10% produce 10 or 20 or 30x and so that’s the portfolio approach. It’s not as pronounced with institutional investors investing at IPOs, but it’s the same concept: you can only lose 100 percent of your money.

Let’s say you put five equal quantums of investment out to work in five different companies and one of them grows tenfold. Do I even need to tell you what happened with the other four to know you made money? Worst case, you’ve more than doubled your money, and therefore you’re probably going to lean into that again. So generally speaking, there’s an upward bias, but our job is to be realistic and to try to get that right. We view it as a sacred obligation. There’s variability and volatility within that. We try to give really good advice on receptivity. And when the process works as intended, we have predicted it as well as you can within a range of high variability.

StrictlyVC

This summer on CNBC, Bill Gurley told viewers that banks, including the top banks, have mispriced IPOs to the tune of $170 billion over the last three years, meaning that’s the amount of money that companies left on the table. Do you think we need direct listings and can you explain why they could potentially be better?

MG: Sure. We think Bill has done a great service by focusing a spotlight on the product, which we innovated with Spotify and then later with Slack . We do love the product, we’re bullish on it.

You’re asking how they work?

TC: Yes, as it relates to price discovery. So in a direct offering, you’re talking to people who own the stock and people who might want to buy the stock to figure out where they meet, which doesn’t sound that different than what goes on with a traditional IPO.

MG: It’s actually different in a technical way. In a traditional IPO, there’s a range, let’s say $8 to $10. And the orders we’re taking every day for two weeks, let’s say, while the prospectus is filed, we’re taking orders from institutions [regarding] how many shares they want to buy within that range. That means generally within that range, they’re buying. It’s not binding but generally speaking, they’re going to follow through. If it’s outside of that range, we have to go back and ask them again. So if there’s a whole lot of demand and the number of shares being sold is fixed so that supply is fixed . . . the company’s goal is for oversubscription because they want an upward bias. They don’t want to trade up too much [and leave] money on the table and they don’t want to trade down at all — even a little bit — and they don’t want to trade flat because that could be [perceived] to be down; they want to trade up modestly. An exception was the Google IPO, which was designed to trade flat and traded up modestly, 14% or something like that.

The range might be moved once, maybe twice — because there’s not a lot of time because there’s a regulatory review to turn it around — so [let’s say] it’s moved from $8 to 10 to $10 to $12 and there’s still much more demand than supply; it’s a judgment call as to, is that going to price at $14? $15? $12? Some investors might think it should trade at $25 while others think it should trade at $12. So there could be real variability there, and when trading opens, only the shares that were sold the night before in the IPO, some subset of them are trading and that’s it, everything else is locked up —  the whole cap table. So for six months, it’s those same shares trading over and over, other than maybe [a small sampling] or investors of former employees who weren’t locked up.

TC: Okay, so let’s switch now to a direct listing.

MG: So with a direct listing, the company is not issuing any shares. There is no underwriting where the banks buy the shares and sell them immediately to institutional and retail investors. But there is market making and the way the trading opens is similar but the size is totally flexible. There’s no lock-up. The whole cap table can essentially sell shares, versus the average IPO right now where I think it’s 16 percent of the cap table is sold in an IPO, and that’s down by half, by the way, from 15 years ago.

TC: So everyone can sell on day one, but are there handshake deals to ensure that not everyone dumps the shares on day one?

MG: No, there’s no hidden agreement. They can sell as many shares as they want, but it’s going to depend on the price. The way a direct listing opens trading is a critical function because there’s no order book. No one has been taking orders for two weeks. The company has met with investors and done investor education. We’ve helped them write a prospectus, etcetera, but there are no orders, there’s no price range, and off we go. With Slack and Spotify, we were the bank responsible for the trading. What that means is on our trading floor in Times Square, our head trader, John Paci, and his team are in touch with anyone on the cap table who might want to sell and institutional investors who might want to buy, and what’s happening are two auctions at the same time.

So in the traditional IPO, we were taking orders for size within a range that might move a little bit, [but] this is now any price. So take the buyers. [We’re trying to find out] who will pay $8 who will pay $12. Will anyone pay $16? So you’re taking that demand and sorting it by price. At the same time, you’re taking that supply, asking, ‘VC No. 1, is there a price at which you would sell shares?’ If this person says, ‘Yes, but at $20’ and we don’t have any demand at that price, then we figure out: who would sell at $18? Maybe VC No. 2 says they would sell 5 percent of their shares at $18. So we have some buyers, but it’s not enough to open trading with enough liquidity, which is key to all this. If you had one VC and one buyer, the buyer would go away. They’d say, ‘You didn’t tell me I was going to be trading with myself.’ So we have to figure out where a simultaneous demand auction for the highest price, and a supply reverse auction for the lowest price clears and meets. If you can move a billion dollars worth of stock at $14 and get demand for a billion worth of stock, then that’s the price.

That’s then sent to the exchange where the exchange can take and add any other market maker or bank that has another seller or a buyer — so they add in, call it, another 30 percent from other brokers — and that produces the opening transaction.

Stay tuned tomorrow for much more from that interview, where other discussion areas included whether lock-up periods might eventually be done away with in traditional IPOs, why VCs are suddenly so motivated to bang the drum on direct listings, and what really went wrong with Google’s auction-style offering back in 2004.

21 Nov 2019

Antarctic tests will prepare this rover for a possible trip to an icy ocean moon

Exploring a distant moon usually means trundling around its uniquely inhospitable surface, but on icy ocean moons like Saturn’s Enceladus, it might be better to come at things from the bottom up. This rover soon to be tested in Antarctica could one day roll along the underside of a miles-thick ice crust in the ocean of a strange world.

It is thought that these oceanic moons may be the most likely on which to find signs of life past or present. But exploring them is no easy task.

Little is known about these moons, and the missions we have planned are very much for surveying the surface, not penetrating their deepest secrets. But if we’re ever to know what’s going on under the miles of ice (water or other) we’ll need something that can survive and move around down there.

The Buoyant Rover for Under-Ice Exploration, or BRUIE, is a robotic exploration platform under development at the Jet Propulsion Laboratory in Pasadena. It looks a bit like an industrial-strength hoverboard (remember those?), and as you might guess from its name, it cruises around the ice upside-down by making itself sufficiently buoyant to give its wheels traction.

“We’ve found that life often lives at interfaces, both the sea bottom and the ice-water interface at the top. Most submersibles have a challenging time investigating this area, as ocean currents might cause them to crash, or they would waste too much power maintaining position,” explained BRUIE’s lead engineer, Andy Klesh, in a JPL blog post.

Unlike ordinary submersibles, though, this one would be able to stay in one place and even temporarily shut down while maintaining its position, waking only to take measurements. That could immensely extend its operational duration.

While the San Fernando Valley is a great analog for many dusty, sun-scorched extraterrestrial environments, it doesn’t really have anything like an ice-encrusted ocean to test in. So the team went to Antarctica.

The project has been in development since 2012, and has been tested in Alaska (pictured up top) and the Arctic. But the Antarctic is the ideal place to test extended deployment — ultimately for up to months at a time. Try that where the sea ice retreats to within a few miles of the pole.

Testing of the rover’s potential scientific instruments is also in order, since in a situation where we’re looking for signs of life, accuracy and precision are paramount.

JPL’s techs will be supported by the Australian Antarctic Program, which maintains Casey station, from which the mission will be based.

21 Nov 2019

Google limits political ad targeting and all ‘demonstrably false claims’

Google has joined Twitter in revising its political ad rules ahead of what promises to be a brutal election season. But while the latter chose to ban political advertising altogether, Google is mainly limiting the ability to target political demographics, and promises to take action against “demonstrably false claims.”

In a blog post Wednesday afternoon, the search giant explained the new rules in a way that is clearly intended to be understood by a broad audience, not the ad-buying elite.

“Given recent concerns and debates about political advertising, and the importance of shared trust in the democratic process, we want to improve voters’ confidence in the political ads they may see on our ad platforms,” wrote Scott Spencer, VP of product management at Google Ads.

The primary change, he explained, will be the limitation of targeting terms that can be used for political advertising buys that appear in search, on display ads, and on YouTube.

Google knows an immense amount about every one of its users, and as such can display ads to people who like certain products, are concerned with certain issues, and so on. But starting in December, if the ad is political in nature, it will only be able to be targeted to age, general, and postal code. (Notably, Twitter considers using zip codes “microtargeting” and will not allow it for political content.)

That’s nice, but it should be noted that such microtargeting may not be necessary for political issues, since advertisers can target search terms like “South San Jose city council candidates” and they’re off to the races. They just can’t send ads to people because they’re a Democrat, a Republican, support marriage equality, handgun restrictions, etc… but they can buy ads for the search terms “gay marriage,” “assault rifle ban,” and other items. That’s kind of fundamental to search-based ad buys.

At least it seems to be a step in the right direction — deep targeting for serious issues like that is not only unproven and controversial, but also fundamentally creepy. Better to do without it.

Google also said that it’s already “against our policies for any advertiser to make a false claim—whether it’s a claim about the price of a chair or a claim that you can vote by text message, that election day is postponed, or that a candidate has died.”

As further examples of what it would not allow, it cited “misleading claims about the census process, and ads or destinations making demonstrably false claims that could significantly undermine participation or trust in an electoral or democratic process.” That puts rather a fine point on it.

And as a warning to temper your expectations, Google noted that “no one can sensibly adjudicate every political claim, counterclaim, and insinuation,” so it plans to take “very limited” action, only for “clear violations.”

Funnily enough, of all the institutions on Earth, Google seems the one best suited to adjudicating content in that way. But “sensibly” is the key word here, and it is sensible for Google to avoid making promises it can’t keep.

Lastly Google will be expanding its election-related ad transparency reports to include “state-level candidates and officeholders, ballot measures, and ads that mention federal or state political parties.” These will be publicly searchable like those for national candidates, as shown above.

That the major platforms are moving at all on this question of money in politics is good, but it is hard to say how these restrictions — such as they are — will affect how things play out. It’s unlikely this is the last we’ll hear from Google, Twitter, or others on the topic.

20 Nov 2019

Bandit opens a ‘mobile-only’ coffee shop in New York

If you wander into the Bandit coffee shop in Midtown New York, you won’t be able to just walk up to the counter and order something. Instead, you’ll need to download a mobile app.

I experienced it for myself yesterday afternoon, when I — along with several other customers — pulled my phone out, downloaded the Bandit app, then used the app to create a profile, order and pay. A couple minutes later, a barista called me up to the counter and handed me my (pretty good) coffee.

In other words, while Starbucks has been experimenting with mobile ordering and payment, Bandit is betting entirely on what co-founder and CEO Max Crowley called a “mobile-only” store.

Obviously, this model can lead to some initial awkwardness, particularly if random passersby don’t understand it. But there are friendly Bandit staff members on-hand to help, and Crowley (who was previously the general manager of Uber for Business) said that this model offers an opportunity to create “a whole new type of experience.”

He pointed to the rapid growth of China’s Luckin Coffee as an inspiration, and he suggested that ultimately, Bandit should offer customers the most convenient way to satisfy their coffee cravings: Wherever they are, they open the app and order the drink they want. Then they’ll told when it will be ready, and where to pick it up.

Bandit can’t deliver that level of convenience for most customers quite yet, since it only has a single location. But Crowley said he’s also rethought other aspects of the coffee shop model.

For one thing, this first Bandit store is located in what’s essentially a raw retail space. Crowley said he’s team has developed an 11-by-11 foot countertop where all the coffee is prepared — it’s assembled elsewhere and just needs to be plugged in, eliminating the need for an extensive buildout.

“We can launch [a new location] in a few hours, and we can do it at about a tenth the cost of a traditional store,” he said.

So the plan is to launch four or five more New York stores in the coming months, and to expand beyond New York by the end of the first quarter of 2020.

Crowley added that by keeping costs down, Bandit can also keep its coffee affordable: “I don’t think an iced latte needs to be $6 or $7. Our goal is to be less expensive than Starbucks.” (My coffee yesterday, for example, cost me $2.) It’s also experimenting with other pricing models, starting with a $20 subscription that gets you an unlimited $1 drinks for a month.

And if this phone- and pop up-focused mentality sounds a little transactional — maybe even a little soulless — I will note that the actual coffee shop didn’t feel that way at all. While the space was a bit bare, it was eye-catching, with several large games like cornhole set for customers. Most importantly, people weren’t just rushing into pick up their coffee — they were actually hanging out.

“When we did some rudimentary scouting of coffee shop locations, we saw that about 80% of customers are grabbing their coffee and leaving,” Crowley said. “That is definitely core to us, making it super easy to grab it and leave, fulfilling drink orders in less than a minute. All of that said, in the future, we’re going to have this portfolio of different kinds of spaces, different kinds of experiences.”

20 Nov 2019

SpaceX’s Starship Mk1 fails during testing, next step will be to move to a newer design

SpaceX’s Starship Mk1 prototype encountered an explosive failure during early testing in Texas on Wednesday – you can see exactly what happened in the video below, but basically it blew its lid during cryogenic testing – a standard test that you use to see if the vehicle can hold up to extreme cold temperatures, like those it would encounter in actual use. The good news is that this is exactly why SpaceX (and anyone building rockets) does this kind of early-stage testing on the ground, in controlled, relatively safe conditions. The bad news is that this might delay the company’s optimistic timelines.

As for next steps, the plan appears to be to take what Starship Mk1 has taught SpaceX so far and proceed with the next iteration of the prototype spacecraft – Starship Mk3. ‘Wait, didn’t we skip a Mk?’ you might ask – no, because SpaceX is already building Mk2 in parallel with this now-destroyed Mk1 at its other facility in Florida.

SpaceX CEO Elon Musk was quick to answer a question on Twitter from YouTuber Everyday Astronaut regarding the next steps for Starship testing, saying it’ll move on to Mk3 design, and that Mk1’s value was primarily “as a manufacturing pathfinder,” noting that “flight design is quite different.”

This is still a different version of events and Starship development from what’s been discussed previously: Starship Mk1 and Mk2 were originally characterized as high-altitude test flight vehicles, to follow the success of the ‘Starhopper’ snub-nosed subscale demonstrator, which was used to test a single Raptor engine for a couple of low-altitude hops at SpaceX’s Texas site.

Timelines are always fluid in the space business, however, and in particular in the launch industry. SpaceX also sets incredibly optimistic timelines for most of its ambitious goals, by the open admission of both Musk and SpaceX President and COO Gwynne Shotwell. Still, the company has said it’ll look to achieve orbital flight with a Starship prototype vehicle as early as next year, so we’ll have to wait and see whether this inopportune test result affects that schedule.

20 Nov 2019

Sonos acquires voice assistant startup Snips, potentially to build out on-device voice control

Sonos revealed during its quarterly earnings report that it has acquired voice assistant startup Snips in a $37 million cash deal, Variety reported on Wednesday. Snips, which had been developing dedicated smart device assistants that can operate primarily locally, instead of relying on consistently round-tripping voice data to the cloud, could help Sonos set up a voice control option for its customers that has “privacy in mind” and is focused more narrowly on music control than on being a general-purpose smart assistant.

Sonos has worked with both Amazon and Google and their voice assistants, providing support for either on their more recent products, including the Sonos Beam and Sonos One smart speakers. Both of these require an active cloud connection to work, however, and have received scrutiny from consumers and consumer protection groups recently for how they handle the data they collect form users. They’ve introduced additional controls to help users navigate their own data sharing, but Sonos CEO Patrick Spence noted that one of the things the company can do in building its own voice features is developing them “with privacy in mind” in an interview with Variety.

Notably, Sonos has introduced a version of its Sonos One that leave out the microphone hardware altogether – the Sonos One SL introduced earlier this fall. The fact that they saw opportunity in a mic-less second version of the Sonos One suggests it’s likely there are a decent number of customers who like the option of a product that’s not round-tripping any information with a remote server. Spence also seemed quick to point out that Sonos wouldn’t seek to compete with its voice assistant partners, however, since anything they build will be focused much more specifically on music.

You can imagine how local machine learning would be able to handle commands like skipping, pausing playback and adjusting volume (and maybe even more advanced feature like playing back a saved playlist), without having to connect to any kind of cloud service. It seems like what Spence envisions is something like that which can provide basic controls, while still allowing the option for a customer to enable one of the more full-featured voice assistants depending on their preference.

Meanwhile, partnerships continue to prove lucrative for Sonos: Its team-up with Ikea resulted in 30,000 speakers sold on launch day, the company also shared alongside its earnings. That’s a lot to move in one day, especially in this category.