Year: 2020

25 Aug 2020

How to establish a startup and draw up your first contract

Founders are encouraged, incentivized and pressured to begin transacting with customers as quickly as possible to drive growth and revenue. But making legal mistakes early in the game can create costly liabilities down the road.

That’s why we invited James Alonso from Magnolia Law and Adam Zagaris from Moonshot Legal to join us at TechCrunch Early Stage to give us a 360 overview of the legal side of running a startup. We’ve shared highlights from their presentations below, along with a video of the entire panel discussion.

Corporate law 101 for startup founders

James Alonso gave us a presentation on company formation and getting funding. Maybe you’ve already created your startup, but if you’re still working on your own and don’t have any clients or employees yet, these tips are essential before you get your startup off the ground.

When you’re setting up a new company, it forces you to have a discussion about capital structure — who owns shares, how many shares and what kind of shares. There isn’t a single way to design a company on this front and we’ll look at some options later in this article. And because you’re starting a startup, you want to structure your company in a way that makes future financing easy.

Setting up a company also lets you put your IP in a single entity that you’re sharing with other shareholders. “One of the key things you’re doing when you’re forming a company is assigning the IP related to that company into a single entity that holds it all,” Alonso said.

25 Aug 2020

As DevOps takes off, site reliability engineers are flying high

Each year, LinkedIn tracks the top emerging jobs and roles in the U.S.

The top four roles of 2020 — AI specialist, robotics engineer, data scientist and full-stack engineer — are all closely affiliated with driving forward technological innovation. Today, we’d like to recognize number five on the list, without which innovation in any domain would not be possible: the site reliability engineer (SRE).

We see the emergence of site reliability engineers not as a new trend, but one closely coupled with the theme of DevOps over the last decade. As coined, it was supposed to be something that you do and not something that you are. However, as time has passed, DevOps has found its way into roles and titles, often replacing “application production support” or “production engineering.”

What we are seeing now and predicting into the future is the rise of site reliability engineer as a title relating to the practice of DevOps and better describing the work to be done. At the time of our writing, there are more than 9,000 open roles for SREs on LinkedIn, a number that is only growing.

Software focused on helping engineers ensure reliability and uptime isn’t a new phenomenon, and the market has supported numerous billion-plus dollar exits, including companies like AppDynamics and Datadog . Nonetheless, we see an impending tipping point in tooling catering to the SRE persona across their entire workflow. We’ll discuss why the market is taking off and share our view of the landscape and the many inspired founders building technology to transform the practice of reliability — a foundational block for innovation across every industry.

Why now?

  • The service is the product: As more applications have moved to being delivered as a service, moving from the realm of IT to SaaS, the service itself has become the product. Anything delivered as a service must keep an eye toward the old, basic concept of customer service. This shift began at the application layer (e.g., Salesforce, Workday, ServiceNow) and over time has spread to infrastructure layer software (e.g., Datadog, HashiCorp) and has even impacted on-prem software. As Grant Miller, CEO at Replicated, put it further, “Traditional on-prem software vendors have transitioned away from delivering binary executables (.jar, .war, .exe, etc.) and expecting their customers to set up the necessary components manually. Now, vendors are leveraging Kubernetes as the substrate to deliver a much more automated and reliable experience to their customers, and redefining what ‘on-prem software’ traditionally meant.”
25 Aug 2020

Turing raises $14M to help source, vet, place and manage remote developers in tech jobs

The emergence, and now seemingly extended presence, of the novel coronavirus health pandemic has made remote working into a pretty standard part of office life for so-called knowledge workers. Today, a startup that has built a labor marketplace to help companies source and develop teams of remote developers is announcing some funding as to looks to double down on the opportunity and new demand resulting from that.

Turing, which helps source, vet and ultimately connect developers with tech companies that need them for either short- or long-term engagements, is today announcing that it has picked up $14 million in seed funding.

The gap in the market that Turing is addressing is two-fold: companies need to hire more developers but are facing tight competition (and high rates) for finding qualified people in their immediate vicinity; and on the other side, there are talented developers living in many more places than just the world’s biggest tech centers who may not want to or cannot (especially right now) relocate to live elsewhere and are unable to connect with the right opportunities.

“Talent is universal, but opportunities are not,” CEO and co-founder Jonathan Siddharth said in an interview. He and his co-founder Vijay Krishnan (CTO) are both from India and relocated to the Valley for school (both have post-graduate degrees at Stanford) and eventually work, but know all too well that there are plenty more talented people who don’t. “We love that we can take Silicon Valley outside of the area and to have all of them participate in it while still helping local communities grow.”

The funding is notable for a couple of reasons. One is the calibre of the investors. It’s being led by Foundation Capital, with individuals participating including Adam D’Angelo (the first CTO at Facebook and also the co-founder of Quora); Cyan Banister of Banister Capital; Ashu Gard of Foundation; and Beerud Sheth, the founder of another labor marketplace, Upwork (formerly known as Elance). Other backers include executives from Google, Facebook and Amazon that are preferring not to be named right now.

Two is that it’s coming on the back of some significant growth for the company. Since coming out in general availability a year ago, Turing has gone from $17,000 to $10 million in annualised revenue, CEO Johnathan Siddharth said in an interview. The company now has some 150,000 developers spanning 140 countries on its books, who are taking on roles at a range of seniority levels at startups that include Lambda School, VillageMD, Ohi Technologies, Nexxus Events and others.

Everything is distributed

Siddharth and his co-founder and Vijay Krishnan (CTO) were most recently entrepreneurs in residence at Foundation Capital, a stopping-over point after their previous startup, content discovery app Rover, was acquired by Revcontent (a recommendation platform that competes against the likes of Taboola and Outbrain). But Siddharth said that they got the idea for the startup before then, when they were still building Rover.

“Our last company was essentially built on a remote team, and we ran it like that for eight years,” he said, describing the distributed workforce they had developed. “All our competitors in Palo Alto and the wider area were burning through tons of cash, and it’s only worse now. Salaries have skyrocketed.”

As with other areas like e-commerce and the shift to cloud-based architectures, the idea of building a company around a distributed workforce has also drastically accelerated since the arrival and stubborn persistence of the coronavirus pandemic, Siddharth said. “We knew where the world was headed, but in the last six months there’s been an even more dramatic shift,” he said. “If I looked at Facebook and Google working from home, I would have thought I was dreaming. I knew startups would make the shift but didn’t think larger companies would.”

Other talent recruitment platforms have identified the disparity between the global distribution of the talent pool of engineers, and the fact that the companies that want to employ them are relatively concentrated in specific geographical areas. They include the likes of Andela sourcing developers specifically in African markets; Terminal for helping build remote teams (not just individual developers); Triplebyte for building innovative ways of evaluating developers and then connecting them with jobs that fit their expertise; and more established platforms like Upwork and Fiverr.

And then there are companies like LinkedIn, which has built an impressively large “work graph” comprised of hundreds of millions of people around the world, but is still trying to figure out how best to focus that for specific verticals and job opportunities. It has launched its own learning hub, and a number of tools to improve how people identify and improve their skills to match them better with employment opportunities (critical because LinkedIn’s business model is heavily built around recruitment services). You could see how it might also potentially dabble in more structured evaluations to better match people up — or potentially try to integrate with or simply acquire companies like Turing that have already built them.

For now, Turing is building what Siddharth describes as a “talent cloud” and he believes that it’s distinct from others tackling the same market in a couple of ways.

The first is around how it vets developers and matches them with opportunities, by way of a platform that Turing has built that includes not just tests of a person’s skills but practical applications similar to those the engineer would be expected to work on in an actual gig.

“We use data science to evaluate developers at scale,” Siddharth said, noting that it’s not just about individuals but how they work in clusters and teams. He said that those that are particularly good at solving specific issues in their groups will often be deployed en masse across different businesses.

Another is around how they help companies feel secure around their infrastructure. Employees are contractors for Turing, which pays them after Turing gets paid by the vendor. But given that sometimes engagements are short and companies will be keen to protect their IP, Turing has built a “sandbox”, a secure environment on a virtual machine where its contractors work on code that cannot be removed as soon as the engagement ends. The sandbox also means Turing and the company can oversee and manage how work is progressing.

A third difference is in how Turing sees its longer-term role as a middle-man. While engineers and developers that it works with are essentially working for clients via Turing as an agency, Siddharth noted that it’s already been the case that several people have crossed over from being “temps” and contractors into taking full-time roles with the vendors, cutting Turing out of the equation altogether. (It gets a fee in that case, it seems.)

Given how big the talent pool is, this doesn’t seem to be an issue for the company, and if anything, fits Turing’s wider ambitions to help bridge that gap between talented people, wherever they live, and interesting job opportunities. “We encourage that,” Siddharth said. “It’s just more Turing evangelists. We want alums everywhere.”

You’d imagine that, as companies become even more decentralised and accustomed to the idea of even their previously in-office employees working from anywhere, the likelihood of crossing over from remote contractor to remote full-timer might become even more common.

And in any case, it’s to the benefit of the company that it continues to bring more people into its marketplace, since the engine that it has built continues to get more sophisticated as more engineers go through it.

Turing’s Machine Learning system for developer vetting and matching helps accurately predict the probability of a collaboration succeeding, which helps Turing make high-quality match recommendations,” said Krishnan. “Recent fast growth has resulted in more performance data, which has in turn led to rapid improvements in Turing’s vetting and matching accuracy. The result has been even faster growth in both the number of developers on the platform and the number of customers.”

The current state of the market has really turned the idea of “technology hub” on its head, and it’s about time that we see more startups emerging that also push the concept of how to extend that to talent hubs, which now live in the cloud, not in a specific location.

“When the Indian outsourcing and IT revolution was in its infancy, I predicted that the market would grow 100X over the next decade. People thought I was crazy at the time and, in retrospect, my prediction seems like a gross underestimation,” said Garg at Foundation Capital. “I feel the same way about Turing. We are creating a new category around remote and distributed work. The future of work is remote, and we’re just getting started.”

25 Aug 2020

Decrypted: Uber’s former security chief charged, FBI’s ‘vishing’ warning

A lot happened in cybersecurity over the past week.

The University of Utah paid almost half a million dollars to stop hackers from leaking sensitive student data after a ransomware attack. Two major ATM makers patched flaws that could’ve allowed for fraudulent cash withdrawals from vulnerable ATMs. Grant Schneider, the U.S. federal chief information security officer, is leaving his post after more than three decades in government. And, a new peer-to-peer botnet is spreading like wildfire and infecting millions of machines around the world.

In this week’s column, we look at how Uber’s handling of its 2016 data breach put the company’s former chief security officer in hot water with federal prosecutors. And, what is “vishing” and why should companies take note?


THE BIG PICTURE

Uber’s former security chief charged with data breach cover-up

Joe Sullivan, Uber’s former security chief, was indicted this week by federal prosecutors for allegedly trying to cover up a data breach in 2016 that saw 57 million rider and driver records stolen.

Sullivan paid $100,000 in a “bug bounty” payment to the two hackers, who were also charged with the breach, in exchange for signing a nondisclosure agreement. It wasn’t until a year after the breach that former Uber chief executive Travis Kalanick was forced out and replaced with Dara Khosrowshahi, who fired Sullivan after learning of the cyberattack. Sullivan now serves as Cloudflare’s chief security officer.

The payout itself isn’t the issue, as some had claimed. Prosecutors in San Francisco took issue with how Sullivan allegedly tried to bury the breach, which later resulted in a massive $148 million settlement with the Federal Trade Commission.

25 Aug 2020

Facebook changes name of its annual VR event and its overall AR/VR organization

Facebook is moving further away from the Oculus brand.

The company says it is changing the name of their augmented reality and virtual reality division to “Facebook Reality Labs,” a division which will encompass the company’s AR/VR products under the Oculus, Spark and Portal brands. The company’s AR/VR research division had its title changed from Oculus Research to Facebook Reality Labs back in 2018. That division will now be known as FRL Research.

Facebook has also announced that Oculus Connect, its annual virtual reality developer conference, will be renamed Facebook Connect and will be occurring entirely virtually on September 16.

Oculus has held a very different existence inside Facebook than other high-profile acquisitions like Instagram or WhatsApp . The org has been folded deeper into the core of the company, both in terms of leadership and organizational structure. The entire AR/VR org is run by Andrew Bosworth, a long-time executive at the company who is a close confidant of CEO Mark Zuckerberg.

Bosworth

In some sense, the name change is just an indication that the product ambitions of Facebook in the AR/VR world have grown larger since its 2014 Oculus acquisition.

Facebook is now no longer just building headsets, they’re also building augmented reality glasses, they’re adding AR software integrations into their core app and Instagram through Spark AR and, yes, they’re still doing some stuff with Facebook Portal.

In another sense, adding the term “Labs” to the end of a division that’s several years old with several products you’ve spent billions of dollars to realize, seems to be Facebook doubling down on the idea that everything contained therein is (1) pretty experimental and (2) not contributing all that much to the Facebook bottom line. This seems like the likely home for future Facebook moonshots.

The change will likely upset some Oculus users. Facebook’s reputation problems anecdotally seem to have a particularly strong hold among PC gamers leaving some Oculus fans generally unhappy with any news that showcases the Oculus brand coming further beneath the core Facebook org. Last week, the company shared that new Oculus headset users will need to sign into the platform with their Facebook account and that they would be phasing out Oculus accounts over time, a change that was met with hostility from insiders who believed that Facebook would keep more distance between the core social app and its virtual reality platform.

At this point, Oculus is still the brand name of the VR headsets Facebook sells and the company maintains that the brand isn’t going anywhere, but directionally it seems that Facebook is aiming to bring the brand closer beneath its wing.

25 Aug 2020

72-hour roll back to early bird pricing on Disrupt 2020 passes

In a nod to the show Parks and Recreation, it’s time to “treat yo self” — with an additional $100 discount on Disrupt 2020 passes. For the next 72-hours only, you can save an extra $100 and get your Disrupt Digital Pro passes for $245 each. Simply head to our website and boom — you just treated yourself to $100 and big opportunity. But don’t wait, because this sale ends on Thursday, August 27 at 11:59 p.m. (PDT).

Take a look at what you’ll experience during five program-packed days of Disrupt 2020, which runs Sept 14-18. Digital Pro Pass holders can tune-in and get VOD of all Disrupt 2020 programming across all stages.

Hear interviews with world-class speakers, like those from our TC10, discover the next cohort of Startup Battlefield companies and explore Digital Startup Alley and discover hundreds of startups from around the world.

You’ll find interactive and informative sessions on the Extra Crunch Stage where they cover the nuts-and-bolts of building a successful startup. We’re talking topics that every early-stage startup founder needs to master — like building a sales team or raising funds in a down economy. This is where you’ll get actionable tips and advice from bona fide experts in fields like marketing, investment and business development. Get your questions answered and apply what you learn to your own company.

Networking is critical for startup success no matter which pass you purchase, and we’ve got you covered on that front, too. We’ve upgraded CrunchMatch, our AI-powered networking platform, with a new algorithm that makes finding the people you want to meet both faster and more precise. And the more you use it, the smarter it gets.

Pro tip: CrunchMatch is open right now to give you even more time to find, connect and meet with the influencers who can move your business forward. Schedule 1:1 video meetings with potential investors and customers, demo products, build partnerships, interview prospective employees or look for employment opportunities.

Your flash back discount ends Thursday, August 27 at 11:59 p.m. (PDT). Buy a Disrupt Digital Pro pass, unlock access to all the opportunity and potential at Disrupt 2020 and save $100 when you register before this Thursday. Come on now, treat yo self.

Is your company interested in sponsoring or exhibiting at Disrupt 2020? Contact the sponsorship sales team by filling out this form.

25 Aug 2020

Join Twilio’s Jeff Lawson for a live Q&A today at 2:30 pm EDT/11:30 am PDT

Later today, Twilio CEO Jeff Lawson is joining the TechCrunch crew for a live Q&A.

The discussion is part of our Extra Crunch Live series that has been live for the last several months. It’s been a good run, with guests like Charles Hudson, Sydney Sykes and Mark Cuban. We’ve also had entrepreneurs swing by, including one of the founders of Plaid.

But it’s about time we added Lawson to the mix as he’s in a slightly different spot than most guests to date, namely, he’s the CEO of multi-billion dollar public company. Mostly at TechCrunch we talk to the founders and financiers of the yet-private companies that might go public someday.

As we wrote last week, we plan to talk to Lawson about a number of things, including the rising popularity of API-focused startups in recent quarters and how it feels to see companies calling themselves the “Twilio for X.” But since we announced the chat, the world has changed a bit, so we have a few new things we want to throw at the CEO.

Such as, how can he tell when it’s the right time to go public, and what are the best ways to balance growth and deficits when public markets value revenue so highly? Yesterday a host of tech companies filed to go public, so we’ll get Lawson’s take on their decision to pull the trigger today, during a pandemic, recession and election year.

And we’ll also riff on taking a big company remote and find out what he thinks about heading back to the office. We’re also taking audience questions, so get prepped for the afternoon. Details follow for Extra Crunch members. If you haven’t done so yet, sign up today so you can join the conversation.

Zoom and YouTube links after the jump, along with calendar notes so you won’t forget. Chat soon!

Details

25 Aug 2020

New Zendesk dashboard delivers customer service data in real time

Zendesk has been offering customers the ability to track customer service statistics for some time, but it has always been a look back. Today, the company announced a new product called Explorer Enterprise that lets customers capture that valuable info in real time, and share it with anyone in the organization, whether they have a Zendesk license or not.

While it has had Explorer in place for a couple of years now, Jon Aniano, senior VP of product at Zendesk says the new enterprise product is in response to growing customer data requirements. “We now have a way to deliver what we call Live Team Dashboards, which delivers real time analytics directly to Zendesk users,” Aniano told TechCrunch.

In the days before COVID that meant displaying these on big monitors throughout the customer service center. Today, as we deal with the pandemic, and customer service reps are just as likely to be working from home, it means giving management the tools they need to understand what’s happening in real time, a growing requirement for Zendesk customers as they scale, regardless of the pandemic.

“What we’ve found over the last few years is that our customers’ appetite for operational analytics is insatiable, and as customers grow, as customer service needs get more complex, the demands on a contact center operator or customer service team are higher and higher, and teams really need new sets of tools and new types of capabilities to meet what they’re trying to do in delivering customer service at scale in the world,” Aniano told TechCrunch.

One of the reasons for this is the shift from phone and email as the primary ways of accessing customer service to messaging tools like WhatsApp. “With the shift to messaging, there are new demands on contact centers to be able to handle real-time interactions at scale with their customers,” he said.

And in order to meet that kind of demand, it requires real-time analytics that Zendesk is providing with this announcement. This arms managers with the data they need to put their customer service resources where they are needed most in the moment in real time.

But Zendesk is also giving customers the ability to share these statistics with anyone in the company. “Users can share a dashboard or historical report with anybody in the company regardless of whether they have access to Zendesk. They can share it in Slack, or they can embed a dashboard anywhere where other people in the company would like to have access to those metrics,” Aniano explained.

The new service will be available starting on August 31st for $19 per user per month.

25 Aug 2020

Austin’s Fox Robotics raises a $9M Series A for its robotic forklifts

The COVID-19 pandemic is, understandably, proving to be a major driver for robotics and automation adoption. The already hot categories are proving to be even more appealing as companies look to technology amid the spread of a deadly and highly contagious virus.

Warehouses and fulfillment centers are, naturally, a big category for funding. Amazon, which has continued to operate as an essential service throughout the pandemic, has helped demonstrate the roles robots can play. It has also, unfortunately, provided some cautionary stories around transmission to human workers.

Fox Robotics is the latest startup to reap the benefits of the accelerated interest in the category. The Austin-based startup told TechCrunch this week that it has raised a $9 million Series A, led by Menlo Ventures. The latest round brings its total funding to date up to $13 million, with support from previous investors Eniac, Famiglia, SignalFire, Congruent, AME and Joe.

The company’s value proposition is pretty clear. Fox builds self-driving forklifts it says are capable of increasing workplace productivity up to two to three times. Fox joins a glut of companies currently looking to automate the workplace, but the company’s value proposition is in the manner of flexibility it’s able to provide over more fixed systems. And equally important, it’s much easier to integrate into existing warehouses.

Image Credits: Fox Robotics

“The market demand for warehouse automation is huge and growing. The future of warehouse automation isn’t fixed conveyor systems that cost several hundred million dollars. It’s mobile robots that are low-cost, flexible and can be deployed incrementally and quickly,” CEO Charles DuHadway said in the announcement.

At the very least, I think there’s a value in a system that lets companies ease into automation, versus more complex systems like the ones offered by companies like Berkshire Grey. Those can be far pricier and resource intensive, making them intimidating for smaller companies and those only beginning to test to the waters of automation for their back channels. And unlike some other solutions, it requires direct human supervision, though one employee is able to monitor multiple systems at once.

Image Credits: Fox Robotics

Fox says it has been working with some unnamed “large logistics companies” in pilot mode since last October. It says the funding will be used to ramp up production and meet current interest.

25 Aug 2020

Grab your student discount pass for TC Sessions: Mobility 2020

This ain’t your average back-to-school sale but then again, there’s nothing average about TC Sessions: Mobility 2020. This two-day event — October 6-7 — draws the world’s top technologists, investors and researchers determined to invent the future with mobile technology. Achieving that audacious goal requires investing in the next generation of smart visionaries — students.

We’re offering discounted passes for passionate students determined to make their mark in mobility tech. We have a limited number available for just $50 (a $145 savings) Don’t dawdle — buy your student pass now before the price goes up.

What can you expect during TC Sessions: Mobility? Let’s start with moderated panel discussions and one-on-one interviews from the main stage and smaller, interactive breakout sessions where you’ll get to ask questions and dig deep into specific topics.

You’ll hear from all the experts — the big names, the OEMs, investors and game-changers. People like Cruise’s director of global government affairs Prashanthi Raman, Lyft’s head of bikes and scooters Dor Levi, Hemi Ventures managing partner Amy Gu, just to name a few. And you’ll hear from the upstarts and non-traditional players, too.

Topics run the gamut — from autonomy, micro-mobility and AI-based mobility applications to battery tech and how to navigate the tricky waters of local, state and federal regulations. Check out the agenda here — we’ll add a few more surprises in the coming weeks.

Looking for the perfect internship or a killer job? This is prime networking territory. CrunchMatch, our free AI-powered networking platform, helps you find, connect and schedule 1:1 video meetings with the people at the top your must-meet list. You know, the folks who can make your career dreams take flight.

Are you also an early-stage mobility startup founder? We’ve added a pitch competition to this year’s conference. Want to compete? We’ll spill the details soon, so watch this space.

If you’ve never attended our premiere mobility tech conference, listen to what others have to say about their experience.

“TC Sessions provided a lot of opportunities to connect and learn. For my business and day-to-day job of course, but also for my personal interests, volunteer opportunities and collaboration efforts. It spanned the whole range. — Jens Lehmann, technical lead and product manager, SAP.

“Whether you’re new to mobility, a non-traditional player who wants to learn more or even a seasoned vet, TC Sessions: Mobility is a great way to immerse yourself with experts in the space and get a comprehensive overview that you wouldn’t have otherwise.” — Melika Jahangiri, vice president at Wunder Mobility.

Don’t miss this opportunity to engage with the brightest minds of the global mobility and transportation tech community. Buy a student pass to TC Sessions: Mobility, and invest in your future today.

Is your company interested in sponsoring or exhibiting at TC Sessions: Mobility 2020? Contact our sponsorship sales team by filling out this form.