Category: UNCATEGORIZED

06 Aug 2019

The crossroads between ethics and technology

Imagine a growing Israeli startup whose product is deepfake videos that are based on artificial intelligence and appear to be utterly authentic. The company’s marketing efforts, according to its website, are conducted by two departments — “consulting for corporations” and “consulting for governments and politicians.” In addition, “the company helps its customers uncover their opponents’ weak spots and make them go viral.”

Finally, imagine that the company describes its employees as “highly experienced men and women, graduates of elite units of the IDF intelligence branch and Israeli government intelligence agencies,” and that its technology is based on developments by these same security agencies. On top of all of this, of course its board of directors includes former heads of Mossad and the Israeli General Security Service (Shin Bet), as well as retired senior army officers.

When you are done imagining this, it’s time to think about the private intelligence firm Black Cube. Various investigative reports published recently in the media in Israel and abroad paint a troubling picture — not because the company is violating the law, but because of its lack of ethics and internal moral code.

According to these reports, Black Cube does not work only for giant corporations that want to dig up incriminating information about their competitors, it also has contracts with foreign governments that seek to repress political opponents. It not only helps governments find those who are evading their financial obligations, but also to harass women who complain about crimes of sexual violence. Not only does it identify those who defame rival businesses, but it also frightens off regulators and watchdogs, human rights activists and journalists

Black Cube, of course, is not alone in this. Have you ever heard of NSO, whose flagship product, Pegasus, can turn any cellphone into a mobile spying device? Or Glassbox and its product line? The list of such companies is long, and most of them are all but unknown. All of them are based on exploiting the skills, technology and professional culture created in the Israeli security establishment.

There is nothing new about former members of the Israeli defense and security agencies selling weapons and military know-how. But what has been added in recent years is the technology twist. Former high-ranking security officials and intelligence operatives, including from the renowned 8200 unit, strike out on their own. Some of them find employment in firms that break new ground, improve the world and better society; but others, in their greed, are willing to sell spyware and offensive cyber-weapons to dictators in Africa who need them to stamp out criticism and revolts.

This is also not a situation unique to Israel. Veterans of western security agencies worldwide face similar dilemmas once they retire from their careers in public service and seek their next professional challenges. The startup nation however, is based, to a large extent, on veterans of Israel’s high-tech units in the defense establishment. While this association certainly does bring honor, prestige, revenue and jobs to the Israeli economy, two issues resulting from this relationship need to be considered.

Technology can make the world a better place — or much worse.

The first relates to ethics. If anything is clear today in the world of technology, it is the need to include ethical concerns when developing, distributing, implementing and using technology. This is all the more important because in many domains there is no regulation or legislation to provide a clear definition of what may and may not be done. There is nothing intrinsic to technology that requires that it pursue only good ends. The mission of our generation is to ensure that technology works for our benefit and that it can help realize social ideals. The goal of these new technologies should not be to replicate power structures or other evils of the past. 

Startup nation should focus on fighting crime and improving autonomous vehicles and healthcare advancements. It shouldn’t be running extremist groups on Facebook, setting up “bot farms” and fakes, selling attackware and spyware, infringing on privacy and producing deepfake videos.

The second issue is the lack of transparency. The combination of individuals and companies that have worked for, and sometimes still work with, the security establishment frequently takes place behind a thick screen of concealment. These entities often evade answering challenging questions that result from the Israeli Freedom of Information law and even recourse to the military censor — a unique Israeli institution — to avoid such inquires.

How can we know when the government permits to be sold, and to whom, technologies that were developed by the private sector but that have security implications? How can we know who intervenes when a foreign country in Europe arrests spies sent by a commercial firm, or when a Gulf state is targeted by an Israeli high-tech company? How can we know when the companies are serving the national interest, and their own bottom line — and who gets to decide this, anyway? And what is the impact on the defense establishment itself with the migration of its stars directly from national service to high tech? What effect does this have on the state’s decision-making process about which technologies to invest in, whom it trains and what it purchases?

Technology can make the world a better place — or much worse. Sometimes the results are mixed. We are all acquainted with app developers who make their terms of use impossibly complicated so they can invade our privacy; but not everyone is in the business of developing spyware or cyberattack technologies. The challenges created by social media platforms are well known, but not everyone uses them to manipulate others and to run an army of trolls to intimidate certain individuals.

Israel, and its tech business community, must carefully consider the negative ramifications of excelling in technology while disregarding moral and ethical questions. The “startup nation” must conduct extensive discussions on the crossroads between ethics and technology so as to endow the next generation with the strong moral compass necessary to navigate in this new world. The unanswered question at hand is how Israel, and similar western democracies, can grapple with the growing phenomenon of technological entities whose sole purpose is profit without any qualms about the moral implications of their products and services.

06 Aug 2019

What tech gets right about healthcare

Why is tech still aiming for the healthcare industry? It seems full of endless regulatory hurdles or stories of misguided founders with no knowledge of the space, running headlong into it, only to fall on their faces.

Theranos is a prime example of a founder with zero health background or understanding of the industry — and just look what happened there! The company folded not long after founder Elizabeth Holmes came under criminal investigation and was barred from operating in her own labs for carelessly handling sensitive health data and test results.

But sometimes tech figures it out. It took years for 23andMe to breakthrough FDA regulations — it’s since more than tripled its business and moved into drug discovery.

And then there’s Oscar Health, which first made a mint on Obamacare and has since ventured into Medicare. Combined with Bright, the two health insurance startups have pulled in a whopping $3 billion so far.

It’s easy to shake our fists at fool-hardy founders hoping to cash in on an industry that cannot rely on the old motto “move fast and break things.” But it doesn’t have to be the code tech lives or dies by.

So which startups have the mojo to keep at it and rise to the top? Venture capitalists often get to see a lot before deciding to invest. So we asked a few of our favorite health VC’s to share their insights.

Phin Barnes – First Round Capital

06 Aug 2019

Female founders: Apply to the All Raise AMA to win a free Expo Pass to Disrupt SF

Shouting out to all the fierce female founders. Have you applied to participate in the All Raise “ask me anything” (AMA) sessions at Disrupt SF 2019? No? Women, it’s time to act. Apply for an AMA session by the August 30 deadline and you could win a free Expo Only Pass.

You heard that right. We have 30 free Expo Only passes, and we’ll give them away at random to women founders who get accepted to the All Raise program at Disrupt SF 2019.

All Raise, a startup nonprofit committed to accelerating female founder success, will host a day-long AMA event in a dedicated area in Startup Alley (aka the Disrupt expo floor). They’ll schedule a series of 30-minute sessions throughout the day for roughly 100 women founders.

Each session consists of three founders and one of the All Raise community’s leading VCs. You’ll have the opportunity to ask in-depth questions about the next raise, key hires, the competition or any other business issues that keep you up at night. You can learn plenty from experienced, successful investors like these:

  • Dayna Grayson, NEA
  • Susan Lyne, BBG
  • Shauntel Garvey, Reach Capital
  • Eurie Kim, Forerunner
  • Jess Lee, Sequoia
  • Kara Nortman, Upfront
  • Sara Guo, Greylock,
  • Anarghya Vardhana, Maveron
  • Eva Ho, Fika Ventures
  • Sarah Smith, Bain Capital Ventures
  • Jess Lin, Work-Bench

If you’re a U.S.-based woman founder — and you’ve raised at least $250,000 in a seed, A or B round — you can apply for an AMA session. All Raise gives special consideration to founders from underrepresented groups (e.g. Black, Latinx or LGBTQIA women).

All Raise will review the applications and notify the founders. Acceptance is based on availability for session spots, investor fit with industry sector and company stage, as well as demand for certain categories.

If All Raise selects you to participate — and you don’t happen to win a free Expo Only pass — simply buy any pass to Disrupt SF (including Expo Only). All Raise will send an email to let you know what time they’ve scheduled your session.

Don’t miss this rare opportunity to get answers and advice from some of the best investors around. Free admission to Disrupt SF 2019 and free investor advice — that’s a potent combination. Beat the August 30 deadline and apply for an All Raise AMA session today!

Is your company interested in sponsoring or exhibiting at Disrupt San Francisco 2019? Contact our sponsorship sales team by filling out this form.

06 Aug 2019

Ousted founder Julia Angwin returns to The Markup

The yet-to-launch tech journalism site The Markup has had a bumpy 2019 — co-founder and editor-in-chief Julia Angwin was fired, prompting the departure of the majority of the editorial staff. Soon after, the The Markup’s other founders (whose disputes with Angwin apparently led to her ouster) left the company themselves.

Now things may be back on track, with Angwin returning to the EIC role, and the six staffers who’d quit in protest returning as well.

In fact, a New York Times story about Angwin’s reinstatement suggests that there’s been a surprising amount of continuity behind the scenes, with The Markup continuing to pay Angwin and her staff while they continued to work on articles and meet in Angwin’s living room.

In addition to announcing Angwin’s return, The Markup says it has hired former BuzzFeed vice president and associate general counsel Nabiha Syed to serve as president, along with Evelyn Larrubia, who will be come managing editor for investigations.

“Technology is shaping our world faster than most people can keep up, before we can digest the implications of any of it,” Angwin said in the announcement. “We believe our data-driven approach to tech accountability journalism will bring facts to this emotional debate. And I can’t think of two more accomplished leaders in their fields than Nabiha and Evelyn to join me in the venture.”

The plan is for Angwin and Syed to report to a not-yet-appointed independent board of directors, and for the site to start publishing by the end of 2019.

When The Markup made a splash with its kickoff last year, it wasn’t just for the involvement of Angwin (a Pulitzer Prize-winning investigative reporter from The Wall Street Journal and Pro Publica), but also because its funding included a $20 million donation from Craigslist founder Craig Newmark.

The recent controversy prompted the site’s backers to declare that it had become necessary to reassess our support,” but today’s announcement closes with this note: “The Markup remains supported by a coalition of major foundations, including Craig Newmark Philanthropies, the Ford Foundation, the John D. and Catherine T. MacArthur Foundation, the Edwin Barbey Charitable Trust, the Ethics and Governance of Artificial Intelligence Initiative, and the Open Society Foundations.”

06 Aug 2019

Google Images on desktop adds a side panel and feels more purpose-driven

If you’re browsing Google Image search results today, you might notice a new interface element: A sticky side panel that displays any images you click on, providing a closer look at the specific image you want to see, including related images, additional info like ratings, price and in-stock status, ingredients and cooking times, depending on whether you’re searching for products, recipes or something else.

The new side bar replaces a full-width, in-column interface element, with the advantage that the new interface allows you to continue to browse the image result thumbnails returned on the left. Clicking on any other images will replace the one in the sidebar, but you can easily navigate back and forth with your browser’s built-in navigation features, or you can page through the results in sequence using the right and left arrow keys.

These work already for a lot of existing results and products, but developers who want to ensure their product image results likewise provide this info in a way that means Google’s search engine will pick them up can reference this developer documentation to find out how.

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Overall, even though this is not a massive change from what came before, it feels directionally like a big deal: Google has been iterating in a very Pinterest-like direction with image search in general, but this feels functionally like a mature product aimed squarely at comparison shopping, hobbyist cooks, decorators and designers. It’s a very different product from what Images used to be, and that probably affords Google a lot more opportunity in terms of how it monetizes image search in future.

06 Aug 2019

72 hours left on early-bird pricing to TC Sessions: Enterprise 2019

Synchronize your Fitbits, people. You have 72 hours left to get your fiscal fitness on. Three days to save $100 on tickets to TC Sessions: Enterprise 2019 in San Francisco on September 5. Buy your early-bird ticket by August 9 at 11:59 p.m. (PT) and then go back to counting your steps.

We say with confidence that no tech category’s more competitive than enterprise software. The gigantic, $500 billion market generates a constant flow of multibillion-dollar acquisitions every year. And it takes a special kind of fierce early-stage enterprise startup to jump in, invent new services and shake up old-school incumbents.

More than 1,000 attendees will be in the house to explore this rich, complex topic, TechCrunch-style. Our editors will interview top titans in the enterprise world — like SAP CEO, Bill McDermott; Atlassian co-founder, Scott Farquhar; and Jocelyn Goldfein, managing director at Zetta Venture Partners. They’ll also tap rising founders of upstart startups.

The enterprise just can’t get enough of AI, but large companies face a huge challenge: packaging all that data in machine learning models — a necessary element for using AI to automate processes. That’s why we’re especially excited that Bindu Reddy, co-founder and CEO at RealityEngines, will join us onstage.

Her company aims to create research-driven cloud services to reduce some of the inherent complexity of working with AI tools. Reddy, along with investor Jocelyn Goldfein, a managing director at Zetta Venture Partners, and others will talk about the growing role of AI in the enterprise.

That’s just the tip of the Enterprise iceberg. More than 20 interviews, panel discussions, Q&As and breakout sessions will cover a wide range of technologies, including intelligent marketing automation, the cloud, Kubernetes and even quantum and blockchain. Peruse the agenda to see what else we have in store for you.

Early-bird pricing for TC Sessions: Enterprise 2019 ends in just 72 hours. Buy your ticket by August 9 at 11:59 p.m. (PT) and you’ll save $100. But wait, there’s more — for every ticket you buy, we’ll register you for a free Expo-only pass to TechCrunch Disrupt SF 2019. Now that’s fiscal fitness.

Is your company interested in sponsoring or exhibiting at TC Sessions: Enterprise? Contact our sponsorship sales team by filling out this form.

06 Aug 2019

Twilio launches SendGrid Ads and new cross-channel messaging API

At its annual Signal developer conference, Twilio today announced a couple of new features for developers on its core messaging platform and users of its recently acquired SendGrid email service. The new Twilio tools now allow developers to create multi-channel messaging tools and to get real-time streams of conversations in order to run them through transcription services, a translation tool or other machine learning models.

The company’s $3 billion acquisition of SendGrid closed less than half a year ago, so it doesn’t come as a surprise that Twilio would use its biggest event of the year to showcase the service to its developer community.

It’s a bit of an odd one, though. See, SendGrid already announced the beta of SendGrid Ads back in November 2018. As best as I can tell, Twilio SendGrid Ads, which is now launching in beta, is the same product, but a Twilio representative tells me that the ads product is now more deeply integrated into SendGrid Marketing Campaigns, and also got a bit of a redesign. A form of this integration already existed in the previous version, though.

The general idea here is to allow SendGrid users to run multichannel display ad campaigns on Facebook, Instagram and Google from their SendGrid accounts. The advantage of this, the company argues, is that marketers will be able to use data from their email campaigns and website data to then retarget users on other channels. Similarly, they can use lead ads on Facebook to get potential customers to sign up for their SendGrid mailing list.

SendGrid Ads will cost $50 per month, plus the cost of the ads. SendGrid will also take its own cut of 5% of any media cost over $500.

Screen Shot 2018 11 13 at 8.52.55 AM 960x656

The new developer tools are pretty straightforward. Twilio Conversations, now in public beta, is a new API that allows developers to create solutions that integrate various messaging channels like SMS, WhatsApp and other chat tools.

“Over the last two decades, we’ve watched businesses evolve their communications with customers from the phone call, to website chat, to native mobile apps,” said Chee Chew, chief product officer at Twilio. “Leading companies have figured out that the next evolution of great customer experience is through messaging. Twilio Conversations empowers businesses to build personal, long-lived connections with their customers on the channels they prefer.”

Twilio Media Streams does exactly what it promises to do. Previously, you could get a recording to a call. Now, you can tap into the real-time call to analyze that stream in real time. That’s useful for all kinds of AI tools that aim to help call center agents, for example. This service is now also in public beta and will cost $0.004 per minute, in addition to the rest of the fees associated with the call.

06 Aug 2019

The Daily Crunch 8/6/19

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

1. Apple rolls out Apple Card Preview to select users

Matthew Panzarino has been using Apple’s new credit card for a few days, making purchases and payments and trying out other features like rewards. His verdict? It works.

And even if you’re not part of the preview, you shouldn’t have to wait long — a full rollout of Apple Card will come later in August.

2. Snap looks to raise $1 billion in private debt offering

The debt offering will be used to cover the cost of general operating expenditures, Snap says, but also potentially to “acquire complementary businesses, products, services or technologies.” It also could be used for future stock repurchase plans, though the company says no such plans exist currently.

3. Squad, the ‘anti-bro startup,’ is creating a safe space for teenage girls online

The app allows you to video chat and share your phone screen with a friend in real time.

4. Optimus Ride’s Brooklyn self-driving shuttles begin picking up passengers this week

Optimus Ride will become the first startup to operate a commercial self-driving service in the state of New York — specifically shuttle services within Brooklyn Navy Yards, a 300-acre private commercial development.

5. Google is shutting down its Trips app

Google says much of the functionality from the service will be incorporated into its Maps app and Search features.

6. Ticket marketplace TickPick raises $40M in its first institutional funding

The core of TickPick’s identity is the elimination of all hidden fees.

7. 6 steps to reduce churn for high-volume subscription companies

This article outlines how to intercept customers who show intent to cancel, then use their feedback to take action, build better experiences and ultimately retain subscribers. (Extra Crunch membership required.)

06 Aug 2019

Nissan and EVgo to add 200 fast chargers as more electric vehicles hit U.S. roads

Nissan and EVgo said Tuesday they will install another 200 DC fast chargers in the United States to support the growing number of consumers who are buying electric vehicles, including the new Nissan Leaf e+ that came to market earlier this year.

The 100 kilowatt DC fast charging stations will have both CHAdeMO and CCS connectors, making them accessible to more EV drivers. The inclusion of both charger connectors is logical; it’s also notable for Nissan, one the primary advocates for CHAdeMO chargers.

The announcement builds off of the companies’ six-year partnership, which included building out a corridor of EV chargers along Interstate 95 on the East Coast as well as between Monterey, Calif., and Lake Tahoe.

Nissan says it has installed more than 2,000 quick charge connectors across the country since 2010.

Plans to add another 200 fast chargers follows the launch of the 2019 Nissan Leaf e+. The Nissan Leaf e+, which came to the U.S. and Canada this spring, has a range of 226 miles and fast-charging capability.

This new version of the Leaf all-electric hatchback has 40 percent more range than other versions thanks to  62 kilowatt-hour battery pack. That 226-mile range puts the Leaf e+ just under the Chevy Bolt EV, which has a 238-mile range, the Kia Niro EV with 239 miles and the Tesla Model 3 standard range plus with 240 miles.

“Given the tremendous driver response to the 2019 long-range all-electric LEAF, Nissan and EVgo will accelerate fast charging by committing to a multi-year charger construction program that will continue to expand fast-charging options for EV drivers across the country,” Aditya Jairaj, director, EV Sales and Marketing, Nissan North America said in a statement.

The companies also plan to partner on a marketing campaign to sell consumers on the benefits of EVs, and for Nissan, hopefully persuade more to buy its Nissan Leaf Plus. Nissan’s July sales figures were down compared to the same month last year, a slump that has affected the Leaf as well.

06 Aug 2019

Hardware startup North’s big pivot bet on wearable computing and platform shifts

Waterloo, Canada-based hardware startup North is a rare bird when it comes to the tech sector: It began life as an entirely different kind of hardware startup as Thalmic Labs in 2012, and launched a major pivot and re-brand in 2018.

The shift included a new name, and an entirely new product focus. It launched its Focals smart glasses last year, and earlier in 2019 sold the tech behind its original product a gesture control armband called Myo, to CTRL-labs.

This kind of system-shocking directional change can cause whiplash at even far less ambitious software startups, but when I spoke to co-founder and CEO Stephen Lake about the change and the company’s new focus, he spoke of the about-face more as a natural evolution long in the making than a late-stage shift.

“It goes way back when we started Thalmic in 2012,” Lake said. “Actually, we were working on our Myo product, which was an input for heads-up displays, VR headsets, etc. We realized back then, when we were pairing it up with the early versions of [Google] Glass and a whole variety of other displays and smart glasses, that the glasses were so far from being the consumer product that we actually wanted to wear and use. And we said, ‘We think directionally this is going to exist, we think there’s this future where we can bring technology with us into the world end up being less distracted, more present, but still get those benefits we get from computing today.’ Instead of the future of staring at screens, or being cut off in like Ready Player One world in the future, actually bringing technology and make it a seamless part of our world.”

Basically, Lake positions the problem as a kind of classic ‘cart before the horse’ dilemma: How could its interface device for a future class of devices achieve meaningful purchase if that class of devices was off to a slower start than anticipated? A less ambitious startup might’ve refocused on innovating accessories for an established device market, but Lake says his company instead took aim at pioneering an entirely new class of consumer device.