Year: 2021

You might know him for his viral tweets, but Turner Novak wasn’t always a master meme-maker.

Instead, Novak grew up with a single mother in the United States. The financial situation of his family led to the internet being not always accessible. They often hop-scotched between discounted trials and went months without access. The experience, he says, was formative in his relationship with technology more broadly.

“It really made me appreciate just how impactful and how important the internet is” he said. “And it [taught] me how to use it efficiently.”

Now, the investor has started a firm peeled from the ethos. Banana Capital is a firm that will seed and source consumer tech founders from the corners of the web. The oversubscribed debut fund is $9.99 million and the average check size is between $25,000 to $300,000. Investors in Banana Capital include Winnie co-founder Sara Mauskopf, Andreessen Horowitz general partner Sriram Krishnan and GGV managing partner Hans Tung. VC Starter Kit, a meme account for tech Twitter, is also an LP.

Novak will be investing in the broad consumer sector, with specific interest in early-stage startups in the social, healthcare and e-commerce sector. He is targeting ownership between 0.2% to 3%. Comparatively, Cleo Capital, a pre-seed stage with the same assets under management, leads checks and targets between 15% to 20% ownership in its rounds.

Novak says he made a choice to actively target low ownership instead of leading rounds to give him flexibility in what stages to play in long term.

Memes and banana peels

Novak describes Banana Capital as an internet-first fund. But while that phrase can often be a buzzword, his track record gives some color on how a network built by the internet, instead of geography, looks.

Novak’s vibe might be best shown in his meme game. Novak was part of the Eye Mouth Eye ( ) campaign that rocked Silicon Valley in June 2020, that used meme culture to illustrate how FOMO and hype are what catch investor attention. He is one of a handful of investors who religiously post memes on Twitter and TikTok about tech. He has a recurring series about audio social app Clubhouse and its fundraisers. One of his viral tweets was a mock video of a startup pitching to a VC, which racked up more than 186,200 views on Twitter, as well as a handful of duets on TikTok.

While some of his tweets are simply for the spice, the memes have become somewhat of a strategy for the emerging fund manager. His mock pitch video, for example, led to an investment in a company. Founders often directly message him after a tweet inviting him to join an open cap table slot. The strategy is part of his differentiation when it comes to deal flow. Banana Capital’s portfolio has 11 known investments, including Flexbase, Skillful and Bottomless.

“It just kind of happens where [my investments] are people who understand the culture of the internet, to understand memes and understand wit and humor and appreciate that a little bit more,” he said. “Those are probably the people that are more naturally intuitive investments, so it definitely does skew that direction.”

While Novak didn’t share explicit targets or mandates around investment in diverse founders, he pointed to his track record at Gelt VC, in which 41% of capital went to woman CEOs. To date, 65% of Banana Capital’s portfolio founding teams include non-white founders and 50% of the teams include more than one gender.

Novak plans on staying in Ann Arbor, Michigan for the foreseeable future, but couldn’t resist a poke at Miami, a growing, buzzy tech hub. URL jokes aside, his geography, so to speak, will be the internet.

“My network is not in San Francisco and New York, it’s more so just people like on the internet,” he said. “That’s just how I meet people.”

Novak had multiple explanations for why he is choosing to call his firm Banana Capital. First, bananas are one of the most consumed fruits out there and have been through numerous iterations and bio-engineering processes throughout history, with a nod to the focus of his investments in the consumer sphere.

Second? “There really are no fruit funds out there,” he said. “My vibe is that I take myself a little less seriously than other people and the name just reflected that.

Stripe, the privately-held payments company now valued at $95 billion, has made an acquisition to expand the range of tools (and services) that it provides to online businesses. It has acquired TaxJar, a popular provider of a cloud-based suite of tax services, which can be used to automatically calculate, report and file sales taxes.

One key point about TaxJar is that it works across a number of geographies and the many different sales tax regimes that each uses — a complex area for a lot of companies that do business online.

Financial terms of the deal are not being disclosed but for some context the company was valued at $179 million post-money when it last raised money, in January 2019, according to PitchBook data.

Stripe has confirmed that all 200 employees of Woburn, MA-based TaxJar are joining the company.

Stripe will be integrating TaxJar technology into its revenue platform — where it will sit alongside Stripe Billing (its subscription tools) and Radar (its fraud prevention technology), and potentially build new services using AI and other technology to automate more functions — but businesses can continue to use TaxJar directly, too.

Launched in 2013, TaxJar today has around 23,000 customers. Stripe didn’t comment on how much of an overlap the two companies have in terms of users, but both have over the years gained a lot of traction with startups and other online businesses, which is likely one reason why TaxJar caught Stripe’s attention.

“There’s a reason TaxJar has been a top choice for businesses: their software tools make it incredibly easy to handle sales tax,” said Dhivya Suryadevara, Stripe’s CFO, in a statement. “With TaxJar, we will help millions of internet businesses running on Stripe with their sales tax and make it easier for them to sell internationally. And as a CFO, I’m delighted to welcome so many new colleagues who care deeply about tax calculation and reporting!”

When TaxJar last raised money — a $60 million round led by Rincon Venture Partners and Daher Capital in January 2019 — it said it had 15,000 customers, so that base has been growing (specifically, 53% in two years).

Stripe has actually made some moves in the area of tax before, buying Payable back in 2017 to help with 1099 reporting for customers who pay contractors and partnering with Intuit to help on-demand workers manage their finances. The TaxJar acquisition, however, is filling a noticeable gap in its native product set, as well as a pain point for its customers, specifically in the area of sales tax.

Stripe says that adding in sales tax collection and remittance — a complex system that covers as much as 11,000 tax jurisdictions in the U.S. alone — was one of the most-requested features among users, a fact that users themselves have lamented openly:

Ironically, if you link through on the above Tweet, you’ll see in one thread, TaxJar comes up in the conversation.

Indeed, TaxJar was already “fully integrated” with Stripe as a partner, meaning businesses could use TaxJar to calculate and manage sales taxes on transactions powered by Stripe. But using the two together required logging into TaxJar, creating a separate account, and then getting a unique URL to paste into your Stripe Orders settings to run the services together: not the picture of simplicity that Stripe generally presents to users.

Some of that will now become smoother for Stripe customers as part of its bigger push for more automated tools to cover the more repetitive aspects of the online sales transactions process. (Other automated areas include algorithms around payment rejection, billing methods, and so on.)

“Like everyone at Stripe, we think every day about how we can help startups and multinational companies alike remove barriers to growing their business,” said Mark Faggiano, CEO and founder of TaxJar, in a statement. “And what that means is making the complicated work of sales tax compliance as straightforward as possible. We know that to grow the GDP of the internet, compliance is critical. We couldn’t be more excited to join Stripe and help power millions of businesses around the world.”

Stripe noted that the sorts of services that TaxJar covers includes providing accurate, localized sales tax rates at checkout, submitting tax returns to local jurisdictions and remitting the sales tax collected, producing itemized, local jurisdiction reports to show sales and sales tax collected, and suggesting the right product tax code based on a company’s products.

That TaxJar is coming into the deal with its own customer base and revenue model is important for another reason: it’s a sign of more diversification for Stripe — key as the $95 billion company continues to grow and inch potentially towards a public listing, now being considered for late 2021 or early 2022, according to rumors. Other signs of that diversification strategy include Stripe’s acquisition of Paystack last year out of Nigeria to help it break into payments in Africa, a deal it made for over $200 million.

(TaxJar’s SaaS pricing starts at $19/month and goes up from there, including an enterprise tier that will be handy for Stripe’s platform product.)

Stripe made $1.6 billion in revenue in 2020, but as this profile in WSJ shows, it was also buffeted pretty significantly by the Covid-19 pandemic. Some sectors where Stripe has played strong, like travel, saw a big drop in transactions, while others, like e-commerce, saw a much bigger surge.

One takeaway from that might be: regardless of what our “new normal” will look like, it seems that e-commerce in one form or another will continue to grow, so offering a wider range of services, like automatic sales tax calculations and reporting, around its core business of payments will help Stripe grow revenues per user to offset the ups and downs of specific business lines when and if they arise again.

The area of tax-tech sits somewhere between e-commerce and fintech and has found its own steam in recent years, following both the growing size of the e-commerce market, and the evolution in fintech, where startups are building the complex processes that are not the core competency of their target customers and putting them into products that are easy to use and integrate. Others in the same space as TaxJar include Avalara, Vertx and Sovos among a wider field of startups.

In the never-ending stream of venture capital funding rounds, from time to time, a group of startups working on the same problem will raise money nearly in unison. So it was with OKR-focused startups toward the start of 2020.

How were so many OKR-focused tech upstarts able to raise capital at the same time? And was there really space in the market for so many different startups building software to help other companies manage their goal-setting? OKRs, or “objectives and key results,” a corporate planning method, are no longer a niche concept. But surely, over time, there would be M&A in the group, right?

During our first look into the cohort, we concluded that it felt likely that there was “some consolidation” ahead for the group “when growth becomes more difficult.” At the time, however, it was clear that many founders and investors expected the OKR software market to have material depth.

They were right, and we were wrong. A year later, in early 2021, we asked the same group how their previous year had gone. Nearly every single company had a killer year, with many players growing by well over 100%.

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OKR company Ally.io grew 3.3x in 2020, for example, while its competitor Gtmhub grew by 3x over the same time period. More capital followed. Ally.io raised $50 million in a Series C in the first quarter, while Gtmhub put together a $30 million Series B during the same period.

They won’t be the final startups in the OKR cohort to raise this year. We know this because we reached out to the group again this week, this time probing their Q1 performance, and, critically, asking the startups to discuss their level of optimism regarding the rest of 2021.

As before, the group’s recent results are strong, at least when compared to their own planning. But notably, the collection of competing companies is more optimistic than before about the rest of the year than they were before Q1 2021. Things are heating up for the OKR startup world.

A takeaway from our work today is that our prior notes about how impressively deep the software market is proving to be may have been too modest. And frankly, that’s super-good news for startups and investors alike. So much for SaaS-fatigue.

In a sense, we should not be surprised that OKR startups are doing well or that the startup software market is so large. You’d imagine that the historic pace of venture capital investment that we’ve seen so far in 2021 in Europe and the United States was based on results, or evidence that there was lots more room for software-focused startups to grow.

Interestingly, while these companies look similar to outsiders, they are each betting on strategies and differentiators that could help them win in their selected portion of the OKR space. Which also means that the sector may not be as crowded as it seems.

Don’t take our word for it. Let’s hear from Gtmhub COO Seth Elliott, Workboard CEO and co-founder Deidre Paknad, Koan CEO and co-founder Matt Tucker, Ally.io CEO and co-founder Vetri Vellore, and Perdoo CEO and founder Henrik-Jan van der Pol about just what the software market looks like to them.

We’ll start with how the startups performed in Q1 2021, dig into how they feel about the rest of the year, and then talk about how differentiation among the cohort could be helping them not step on each other’s toes.

Rapid growth

WorkBoard is having a strong start to 2021. Paknad’s company, which raised in both March of 2019 and January of 2020, told The Exchange that it hired 82 people in the first three months of 2021, and that it plans on doing it again in the current quarter. WorkBoard is “investing heavily,” Paknad said via DM, and “made [its] Q1 targets.”

San Antonio-based Plus One Robotics today announced a $33 million Series B. The round follows an $8.3 million Series A announced in 2018 and brings the company’s total funding to north of $40 million. The round, led by McRock Capital and TransLink Ventures, features BMWi Ventures, Kensington Capital Partners and Ironspring Ventures, along with existing investors.

Launched in 2016, the company is primarily focused on computer vision software for robotics in logistics and warehouse settings — clearly a hot category as more companies look to automate their back end. Specifically, the system is designed to be adaptable to a wide range of robotic arms and grippers, which tend to fill different needs for the end user.

The company plans to use the funding to expand operations internationally to keep up with the accelerated demand for robotics. The system also allows for group management, controlling up to 50 robots at once.

“We are excited to grow alongside our clients here and abroad. Like our clients, our investors have a global footprint representing Asia and the EU as well as North America,” CEO and co-founder Erik Nieves said in a release tied to the news. “This potent combination sets Plus One on a course to continue growing our international installed base.”

The round also finds Whitney Rockley of McRock Capital and Toshi Otani of TransLink joining Plus One’s board.

Materials Zone, a Tel Aviv-based startup that uses AI to speed up materials research, today announced that it has raised a $6 million seed funding round led by Insight Partners, with participation from crowdfunding platform OurCrowd.

The company’s platform consists of a number of different tools, but at the core is a database that takes in data from scientific instruments, manufacturing facilities, lab equipment, external databases, published articles, Excel sheets and more, and then parses it and standardizes it. Simply having this database, the company argues, is a boon for researchers, who can then also visualize it as needed.

Image Credits: Materials Zone

“In order to develop new technologies and physical products, companies must first understand the materials that comprise those products, as well as those materials’ properties,” said Materials Zone founder and CEO Dr. Assaf Anderson. “Understanding the science of materials has therefore become a driving force behind innovation. However, the data behind materials R&D and production has traditionally been poorly managed, unstructured, and underutilized, often leading to redundant experiments, limited capacity to build on past experience, and an inability to effectively collaborate, which inevitably wastes countless dollars and man-hours.”

Image Credits: Materials Zone

Before founding Materials Zone, Anderson spent time at the Bar Ilan University’s Institute for Nanotechnology and Advanced Materials, where he was the head of the Combinatorial Materials lab.

Assaf Anderson, PhD, founder/CEO of Materials Zone. Image Credits: Materials Zone

“As a materials scientist, I have experienced R&D challenges firsthand, thereby gaining an understanding of how R&D can be improved,” Anderson said. “We developed our platform with our years of experience in mind, leveraging innovative AI/ML technologies to create a unique solution for these problems.”

He noted that in order to, for example, develop a new photovoltaic transparent window, it would take thousands of experiments to find the right core materials and their parameters. The promise of Materials Zone is that it can make this process faster and cheaper by aggregating and standardizing all of this data and then offer data and workflow management tools to work with it. Meanwhile, the company’s analytical and machine learning tools can help researchers interpret this data.

When Amazon debuted AWS DeepRacer in 2018, it was meant as a fun way to help developers learn machine learning. While it has evolved since and incorporated DeepRacer competitions, today the company announced it was adding a new wrinkle. It’s open sourcing the software the company created to run these miniature cars.

At its core, the DeepRacer car is a mini computer running Ubuntu Linux and Amazon’s Robot Operating System (ROS). The company believes that by opening up the device software to developers, it will encourage more creative uses of the car by enabling them to change the car’s default behavior.

“With the open sourcing of the AWS DeepRacer device code you can quickly and easily change the default behavior of your currently track-obsessed race car. Want to block other cars from overtaking it by deploying countermeasures? Want to deploy your own custom algorithm to make the car go faster from point A to B? You just need to dream it and code it,” the company wrote in a blog post announcing the open .

After introducing the cars in 2018, the company has developed in person DeepRacer leagues, and more recently virtual races. In fact, the company reorganized the leagues last month to encourage new people to get involved with the technology. Adding an open source component could increase interest further as developers get a chance to make this their own, and really add new layers of usage to the cars that haven’t been possible up until now.

The idea behind all of this to teach developers the basics of machine learning, as AWS’ Marcia Villalba wrote in a blog post last month:

“AWS DeepRacer is an autonomous 1/18th scale race car designed to test [reinforcement learning] models by racing virtually in the AWS DeepRacer console or physically on a track at AWS and customer events. AWS DeepRacer is for developers of all skill levels, even if you don’t have any ML experience. When learning RL using AWS DeepRacer, you can take part in the AWS DeepRacer League where you get experience with machine learning in a fun and competitive environment.”

If you want to get involved customizing your car’s software, the project documentation is available on GitHub and on the AWS DeepRacer Open Source page, where you can get started with six sample projects.

Ford Motor Company will open a $185 million R&D battery lab to develop and manufacture battery cells and batteries, a first step toward the automaker possibly making battery cells in-house. The facility comes as yet another signal to consumers and other automakers that the auto giant is no longer hedging its bets on the transition to battery electric vehicles.

Company executives declined to provide a timeline on when Ford might scale its battery manufacturing, but it is clear that the company intends this facility to lay the groundwork for such a future.

The Ford Ion Park will be based in southeast Michigan and will be home to more than 150 employees across battery technology development, research and manufacturing. The facility will likely be around 200,000 square feet and will open at the end of 2022. The facility will be supported by Ford’s batteries benchmarking test laboratories in nearby Allen Park, Michigan, which is already testing battery cell construction and chemistries. Also nearby are Ford’s product development center in Dearborn and Ford’s battery cell assembly and e-motor plant in Rossville.

The new facility will be led by Anand Sankaran, who is currently Ford’s director of electrified systems engineering. He described it as a “learning lab” to create both “lab-scale and pilot-scale assembly of cells,” including next-gen lithium-ion and solid-state batteries.

Ford is thinking about the transition to BEVs in phases, Hau Thai Tang, Ford’s chief product platform and operations officer, explained. In this first phase, when BEVs are being largely purchased by early adopters, Ford’s working with external supplier partners. The company is now preparing for phase two, when Ford will bring more products to market and BEVs will take more of the market share. “So in preparation for that next transition into the second phase, we want to give Ford the flexibility and the optionality to eventually vertically integrate,” Tang said.

“Our plan to lead the electric revolution will certainly be dependent on the progress that we make on battery energy density, as well as cost,” Tang told reporters Tuesday.

“The formation of the Ford Ion Park team is a key enabler for Ford to vertically integrate and manufacture batteries in the future,” Tang said. “This will help us better control our supply and deliver high-volume battery cells with greater range, lower cost and higher quality.”

This would be a huge boost for domestic manufacturing of battery cells, which is dominated by companies based in Asia, such as Panasonic (Tesla’s main supplier), South Korea-based LG Chem and SK Innovation, Ford’s current battery cell supplier. Executives said the global pandemic and the semiconductor shortage have highlighted the importance of having a localized and domestically controlled supply chain.

“We know in terms of batteries, it’s a very capital-intensive business to be in,” Tang said. “The best tier one suppliers in the world spend a large amount of their revenue on R&D spending, and then the capital expenditure required to build and stand up battery plants is quite high. So as we think about this, the scale and volume that we would need to have dedicated sites for Ford is a big consideration, and we’ve talked about how bullish we see this transition happening. We’re at a point where now, there’s sufficient scale for us to entertain having greater levels of vertical integration at some point.”

Toucan, a startup that helps users learn a new language while they browse the web, is announcing that it has raised an additional $4.5 million in seed funding.

As I wrote last fall, the Santa Monica, Calif.-based startup has built a Chrome extension that scans the text of whatever website you’re reading and translates select words into whichever language you’re trying to learn. That means you’re expanding your vocabulary without having to make time to study or otherwise change your behavior.

Toucan currently supports seven languages — Spanish, Korean, French, German, Italian, Portuguese and Japanese. Co-founder and CEO Taylor Nieman said the company now has around 60,000 monthly active users, all acquired organically.

“On the surface, Toucan can look like a toy, but there’s massive engineering tech on the backend,” Nieman added.

For one thing, although the startup has a team of human translators, it also relies on machine learning and natural language processing to understand the context of each word and make sure it’s being translated properly. Nieman also said that the company also takes an intelligent, personalized approach to the translations that appear over time, allowing them to become more complex in order to keep challenging users.

Image Credits: Toucan

Toucan is free, but users can subscribe to Toucan Premium, which starts at $4.99 per month and offers a higher density of translated words. Premium subscribers can also opt in or out of advertising — apparently the ability to “own” a word (a.k.a. have your sponsorship message appear anytime that word is translated) is popular enough that some paying users don’t want to lose it.

Toucan has now raised a total of $7.5 million. The new round was led by LightShed Ventures, with participation from new investors Next Play Ventures, Concrete Rose Capital, GingerBread Capital, Form Capital, Goodwater Capital, Hampton VC, Spacecadet Ventures, GTMfund, Baron Davis Enterprises and Human Ventures, as well as existing investors GSV Ventures, Amplifyher Ventures and Vitalize.

“Screen time is escalating globally with younger generations living their lives always connected,” said LightShed Ventures General Partner Richard Greenfield in a statement. “Toucan seamlessly integrates language learning into the websites (and soon apps) you are already using via a simple browser extension transforming screen time into learning time.”

Nieman said Toucan will use the new funding to expand the team from 12 to 16. It’s also planning to internationalize — so not just translating English to Spanish, but Spanish to English, and so on — and is launching a new Safari extension (it will support more browsers in the future). The ultimately vision is for Toucan to be “layered wherever you are.”

“We want to be this augmented layer of learning on the web, on mobile browsing, the most popular social apps and even in the physical world,” she said, predicting that in the future, you might be “wearing a crazy cool contact lens that can translate a sign on the subway and provide you with those same micro-moments of learning.”

Mobile social networking app for women, Peanut, is today becoming the latest tech company to integrate audio into its product following the success of Clubhouse. Peanut, which began with a focus on motherhood, has expanded over the years to support women through all life stages, including pregnancy, marriage and even menopause. It sees its voice chat feature, which it’s calling “Pods,” as a way women on its app can make better connections in a more supportive, safer environment than other platforms may provide.

The pandemic, of course, likely drove some of the interest in audio-based social networking, as people who had been stuck at home found it helped to fill the gap that in-person networking and social events once did. However, voice chat social networking leader Clubhouse has since seen its model turned into what’s now just a feature for companies like Facebook, Twitter, Reddit, LinkedIn, Discord, and others to adopt.

Like many of the Clubhouse clones to date, Peanut’s Pods offer the basics, including a muted audience of listeners who virtually “raise their hand” to speak, emoji reactions, and hosts who can moderate the conversations and invite people to speak, among other things. The company, for now, is doing its own in-house moderation on the audio pods, to ensure the conversations don’t violate the company’s terms. In time, it plans to scale to include other moderators. (The company pays over two dozen moderators to help it manage the rest of its app, but this team has not yet been trained on audio, Peanut notes.)

Though there are similarities with Clubhouse in its design, what Peanut believes will differentiate its audio experience from the rest of the pack is where these conversations are taking place — on a network designed for women built with safety and trust in mind. It’s also a network where chasing clout is not the reason people participate.

Traditional social networks are often based on how many likes you have, how many followers you have, or if you’re verified with a blue check, explains Peanut founder CEO Michelle Kennedy.

“It’s kind of all based around status and popularity,” she says. “What we’ve only ever seen on Peanut is this ‘economy of care,’ where women are really supportive of one another. It’s really never been about, ‘I’ve got X number of followers.’ We don’t even have that concept. It’s always been about: ‘I need support; I have this question; I’m lonely or looking for a friend;’ or whatever it might be,” Kennedy adds.

In Peanut Pods, the company says it will continue to enforce the safety standards that make women feel comfortable social networking. This focus in particular could attract some of the women, and particularly women of color, who have been targeted with harassment on other voice-based networking platforms.

“The one thing I would say is we’re a community, and we have standards,” notes Kennedy. “When you have standards and you let everyone know what those standards are, it’s very clear. You’re allowed an opinion but what you’re not allowed to do are listed here…Here are the things we expect of you as a user and we’ll reward you if you do it and if you don’t, we’re going to ask you to leave,” she says.

Freedom of speech is not what Peanut’s about, she adds.

“We have standards and we ask you to adhere to them,” says Kennedy.

In time, Peanut envisions using the audio feature to help connect women with people who have specific expertise, like lactation consultants for new moms or fertility doctors, for example. But these will not be positioned as lectures where listeners are held hostage as a speaker drones on and on. In fact, Peanut’s design does away with the “stage” concept from Clubhouse to give everyone equal status — whether they’re speaking or not.

In the app, users will be able to find interesting chats based on what topics they’re already following — and, importantly, they can avoid being shown other topics by muting them.

The Pods feature is rolling out to Peanut’s app starting today, where it will reach the company’s now 2 million-plus users. It will be free to use, like all of Peanut, though the company plans to eventually launch a freemium model with some paid products further down the road.

Over the course of the last few years, Mailchimp morphed from a basic newsletter platform to a fully-fledged marketing company. And while the service already offered integrations with a number of e-commerce sites, it is now launching its own online stores for small and medium businesses, as well as a new appointment booking service.

These new services will be part of MailChimp’s new ‘Websites & Commerce’ plans, which starts with a free tier that offers most of the basic functionality. Users on the free plan will pay a 2% transaction fee. For $10/month, Mailchimp will remove its own branding and users will get access to email and chat support and only pay a 1.5% transaction fee, while those who opt for the ‘Plus’ plan at $29/month will only pay a 0.5% transaction fee per order.

All plans will let users build sites with unlimited pages and without bandwidth restrictions, and include SEO tools and integration with Google Analytics. As for the stores, users will be able to build their product catalogs and manage their orders, taxes and shipping configurations. All of this, as well as the appointments functionality, is obviously deeply integrated with the rest of the Mailchimp stack.

Image Credits: Mailchimp

These new plans are currently in beta and the new e-commerce features will become available to all Mailchimp customers in the U.S. and UK by May 18, while the appointments booking feature will go live for all users on April 27.

This addition of built-in commerce features marks a major step in Mailchimp’s evolution. But it also makes sense. The company says about 40% of its customers over fourteen million customers are in the commerce space already and many of them have been asking for more native commerce features. Almost 30% of its users are also using its existing commerce features and integrations and the company saw its revenue for e-commerce customers grow 61% from 2019 to 2020.

Since Mailchimp already offers websites, domains and other adjacent services, adding these new features feels like a natural next step, whether that’s selling directly from a Mailchimp store or taking appointment bookings for a service business.

The company stresses that while it is entering a new space, it is not walking away from its existing products and customers. “Rest assured, we’re not abandoning our smart marketing solutions,” Mailchimp CEO and co-founder Ben Chestnut writes in today’s announcement. “In fact, our goal is still to have the best email marketing in the world. We know our customers and partners demand consistency and continuity as much as they demand new features and functionality, so we’re refining and nurturing existing tools, too. We continue to work on making the process of designing emails as easy as possible, and in a few months we’re adding new beautiful email templates.”

Image Credits: Mailchimp